Elder's Ace Hardware of Chattanooga

We needed help right away with a leaking hot water heaterApollo rep (Mike) was on site within an hour and quickly stopped the water from leaking on the floorThen within another hour the technician (Brandon) was on-site with a new water heaterExcellent service, God Bless Them!

apollo heating and cooling

Water heater busted and flooded John Scompleted the installation of a new unit in less than the quoted timeJohn was very professional and friendlyHe made sure to cover my wood and tile floors and the basement steps before doing any workI was impressed with his attention to detail and complete professionalismMy telephone conversations with various Apollo employees have been exceptional Love their customer service!

Quoted one price for plumbing service, I approved the service, then was charged more than the quote At no time was I told of additional charges Was asked to call to "discuss" I said no discussion, the original price was outrageous, I am angry that they charged me more without my consent

Brandon and Terry did a wonderful job installing a new tankless hot water heater for us We had a failure of our old water heater that was discovered ~10PM I called Apollo's afterhours line and Brandon called me back in less than minutes He was very knowledgeable and a great phone resource to get things set for the evening He was at our house by 9AM the next morning and the new tankless heater was installed by 5PM that day Both he and Terry were great about keeping me informed of what they were doing and why and the overall experience was very positive I would highly recommend both of them for household plumbing needs

My AC unit was not working. I called the number off my AC unit to get to Apollo. The guy that answered the phone went over basic info with me. I informed him while on the oh I need that my grandmother had purchased the unit and she is now deceased. He told me it was no problem to transfer the warranty to my name as the warranty was on the unit and not with the person that purchased it. I was told that within an hour someone from dispatch would contact me to set up an appointment time. About 20 minutes later the original gut I spoke with called me back and stated that "after talking with my supervisor, I was told that I cannot transfer the warranty, so it will result in additional fees to repair the unit." I told him that was fine as my unit had to be fixed. That is when he told me that because I no longer had a warranty on the unit they could not get someone out to fix it today. He told me that t he earliest they could get someone out would be Friday or possibly on Monday. (Today is We

I was very pleased with the service provided by tony today on my furnace and air conditioner they came the very next day

The service and the technicians were very good, but seemed very pricey

Very professional! Technician was friendly, knowledgeable and on time!

John Sof Apollo Heating Cooling and Plumbing provided excellent service for fixing our leak in the basement He was very knowledgeable about the various options for fixing our copper pipe and gave a comprehensive overview of what a short-term or long-term solution may be for our water system He was friendly and professional, and I was impressed with his enthusiasm for his work

Needed several electrical repairsExcellent prompt serviceVery knowledgeableExplained the needed work and did quality repairs

very mannerable. put covers over his shoes. took care of business.

My AC unit was not workingI called the number off my AC unit to get to ApolloThe guy that answered the phone went over basic info with meI informed him while on the oh I need that my grandmother had purchased the unit and she is now deceasedHe told me it was no problem to transfer the warranty to my name as the warranty was on the unit and not with the person that purchased itI was told that within an hour someone from dispatch would contact me to set up an appointment timeAbout minutes later the original gut I spoke with called me back and stated that "after talking with my supervisor, I was told that I cannot transfer the warranty, so it will result in additional fees to repair the unit." I told him that was fine as my unit had to be fixedThat is when he told me that because I no longer had a warranty on the unit they could not get someone out to fix it todayHe told me that t he earliest they could get someone out would be Friday or possibly on Monday(Today is We

ApolloHome did an electrical upgrade on my condo today They also installed ceiling fans They came on time, were pleasant throughout, and cleaned up after themselves They even brought my trash/recycle cans back into the garage for me

The serviceman was very professional and honest in his advice of my options

Impressed with the expertise shown during the 90+ min call Explained in detail any issues and took care of one problem Suggested we get a new thermostat...which we will do in November....Also impressed with overall expertise shown on the service call

I had an appointment between am and noonRicky showed up at 8am!! Was so happy to get the early appointment! He was extremely efficientWe had to have something replaced and Ricky went to get what he needed, returned and replaced it quickly We are always pleased with the service Apollo and their employees provide

Steve D [redacted] carefully examined our 13-year-old furnace and diagnosed the problem, explaining everything clearly He also warned about a possible danger from carbon monoxideI decided to go for a new furnace instead of replacing several expensive parts of the old oneI appreciate Steve's expertise, friendliness, and professionalism

Able to diagnose and fix an electrical problem in no time without charge

I am an experience DIY handyman, but I know when to call in the professionals Apollo and Chris [redacted] fit the description to a "T"! When Chris arrived (and he arrived exactly when promised) with his helper Chris Q, they quickly diagnosed the issue and offered several possible solutions Chris J called the home base to see if someone could cover their next stop so they stay to work on my problem That did not work out, so we scheduled a return visit, at my convenience Chris J gave me a "worst case scenario" estimate, so I would not be surprised It was right about what I expected, based upon my own DIY experience Chris J also reviewed the Apollo Service Plan with my wife and myself and left the material to review at our leisure NO HARD SELL, just the facts and figuresWhen Chris J returned (again, right on time) for the rescheduled visit (without Chris Q, who was on another call); he double checked everything and as we discussed the options available, he came up a new one that did not require opening walls, or running new wires everywhere He was able to make the repair, to my complete satisfaction, for a sixth of the original estimate Chris was very courteous and friendly at all times I enjoyed and appreciated his banter and his expertise We will be using Apollo for many more home repairs, if everyone there is as top shelf as Chris