Elite Healthcare Medical Group, PLLC

We have reviewed this case again and, unfortunately, we are unable to refund the Notice charge. As previously documented, the signed lease agreement states that written notice is required days in advance and that was not provided. We are required to adhere strictly to the terms of all our contracts. We're sorry that you're not satisfied with this decision and we wish there was more we could do. Thank you

We did not decided to lease another home, and we did not cancel our application, that is a lieThe company canceled our application because we did not agree with terms of the utilitiesAnother lie is that we did not sign any agreement finalize rental agreement, we will be taking this company to small claims court very soon

We're happy to hear that you received the funds

The business’s response was nothing more than the emails Ive already received from them, again no communication for the company to have a human conversation with hopes to come to a resolutionAgain also taking no responsibility on their error of giving me incorrect information to set up utilities upon move in.*** ***

We apologize for any confusion experienced by Ms***On October 11, Ms*** spoke with our team about her rent payment being returned as non sufficient fundsShe stated that she had cancelled the credit card she had on file for payments and it was, therefore, declined by our online rent
portal and a late fee was issuedUnder these terms, the late fee issued to her account cannot be reversedPer the terms of the Lease, all rent payments must be made in full by the appropriate due date.

After a thorough review our online system, we cannot find any proof that the disputed $was ever exchanged between Ms*** and Progress ResidentialWe apologize if Ms*** felt misled or that there was poor communication with our teamHowever, unless a bank statement is provided to support
this claim, we consider this matter to be closed.

We apologize for the inconvenience caused by a miscommunication on our teamThe service issues mentioned were handled in September We are also looking into the resident's ledger to see if any credits are dueAgain, we apologize for the breakdown in communication from our teamIf the
resident wishes to terminate their lease, they will be held responsible for the associated fees. Doors/Windows Front screen on door is broken 9/16/ 9/21/ Appliances Kitchen garbage disposal is broken 9/16/ 9/21/ Plumbing plumbing - toilet* 9/12/ 9/14/ Electrical 9/4/ 9/16/

We apologize if Mr*** feels that he was misled about access to the pool near his neighborhoodOur goal is to be as transparent as possible with prospective residentsAdditionally, the monthly pet rent fee is listed in both the application and lease agreement signed and agreed to by the
resident

Thank you for your responseAfter further review, we can confirm that notice to vacate was given on Septbut not entered until SeptAs such, we will be giving a credit a $to Mr*** on his ledgerThe remaining charges will stand as this still was not a full days notice. Additionally, Mr*** received move out instructions that state all nail holes must be patched prior to move outAs the photos show, these holes were not patchedPer the letter, any nail holes will be painted at the renters expenseMr*** received, signed and returned this form to our officeThese charges will stand as well.

We do apologize for the inconvenience and will be sure that an $credit for June is added to your accountWe also encourage you to call the provided number and schedule future services to be sure there isn't another disruption in service.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sean G***

I did not have days notice myself to giveThe policy is excessive and should be changed

We regret that you contest the charges against your account following our move-out inspection of your home. Our Account Services department has been communicating with you regarding these charges, working towards a resolution. Please allow the Account Services team to address your
concerns directly, review the charges and make any appropriate adjustments to your account. We will follow up with you and your satisfaction with the resolution at the appropriate time

At Progress Residential, we judge ourselves by our residents’ experiences Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness Our leasing team is experienced,
knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.

Thank you for your feedbackAs your Lease Agreement states, final utility charges are charged when you give notice of your intention to vacate, with an estimation of the charges through move-out based on prior usageIf your actual usage is lower than the predetermined amount, then you will be
reimbursed accordingly. Please contact your local property management office so they can explain and assist you with payment

We look forward to receiving your payment

We're sorry to hear that you feel this way, however, per the docs that were attached in the last communication the charges are validA member of our team will be reaching out via email to discuss this further

They were not corrected in September I was promised a credit back for this and were now in December and it is still showing I owe No one ever contacts me back from either office the local south Florida and the corporate officeI don't think it is fair to treat your residents like thisWe have paid on time every month since we have lived hereto recieve a day letter posted on our door due to your companies mistake and it still not being resolved is ridiculous.

Hello, It is our understanding that you have reached an agreement with our team that includes removing the MTM fees upon signing an month leasePlease let us know if you need assistance with anything else.

They have no photos when I moved in to prove there was a light fixture There WAS NOT! Also, no photos to show there were no holes in the wall which THERE WAS! All the pictures taken were at the move out inspection AFTER I left the property! What happened to wear and tear? Why should I have to pay for all new paint and a light fixture that was never there? Look at their website at other complaints! You will see they are known for keeping money and overcharging