Elite Healthcare Medical Group, PLLC

Hi, ***We're sorry to hear that you feel this way, however, we can confirm that the results of the mold test came back and the Health Department stated there were not any concerns at this timeOur team will continue to work with you on any concerns but no further action will be taken at this time.

Yes I scheduled a meeting with her and I didn't decline her meeting I asked if we could rescheduleI was actually wanting to speak with someone higher up because she up, I feel there is a personal issues because of her statement " You won the case last time but I can assure you will not win again, every dot and t will be crossed this time a judgment will be filed" So at this point I feel as though she will not work to see the real issue at handI have attached all money orders from the past months that I have been trying to pay but Progress keep sending my payment backPlease give me a call to further discuss. I also attached Angela's email responds saying that it's no reason to meet with her

Hi ***After a thorough review of your account, we have agreed to credit your account for the light bulbsThe Notice charge, however, will stand based on the attached documentationPer the signed Lease Agreement, days' written notice is required and we did not receive your notice in time to
meet this statuteOur Accounting team will be sending over a resolution document for you to signOnce signed, the light bulb credits will be posted to your accountThank you for your residency.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Unfortunately this is the same response I got from *** *** when I tried to explain the situationI received an email from Progress residential on January 28thasking about if I was going to renew my lease or notAs you can see no where in the email says a day notice of cancelation should be doneit even says that if they have need been notified of my decision by 2/29/my lease will be terminatedSince I knew on January 28thI was not going to extend my lease I called the number listed there for Phoenix*** an operator answer the call and after I explain to her the reason of my call she just said "hold I'll transfer you" the phone rang forever until I got a generic answer machine which is where I left my voicemailNow it is extremely easy for them to say they didn't get my voice mail, all they had to do is delete itPlease see attach email and date, I am a man of my word and I did call the same day I got that email which was on January 28thgiving them more than the days they needAs far as they doing an investigation only if I tell them who did I leave a voice mail to? Please they know who their business works and should know who the calls are being transfer to. Once again this is the reason I started this claim because they think they can just say "well it was on his lease agreement" there is no human on the other side that can be reasonable to understand what I have been trying to explain from the beginningAt this time They already put the "For Rent" sign in the front yard, but still want me to pay a fee? it is not fair for me as a tenant/ consumer to have to suffer all this when all I did was to be a great tenant paying always on time, but since they see that I paid on time they say well why don't we charge this guy some extra moneyI refuse to pay any other fees

We are actively attempting to resolve this matter with Mr***. In order to reduce the amount of rent that Mr*** would be liable for under the lease, Progress Residential will re-let the property mid-month and has already identified residents who wish to move in mid-April. In order to accomplish this, Progress Residential will need Mr*** to vacate the home on his original move-out date of 3/31. If Mr*** has not vacated the home by 3/he will be liable for daily prorated rent. Mr*** has agreed to the resolution therefore closing the case.

Thank you for your feedbackAt this time, we do not have a completed scope from your move-out inspection with any charges that should be removed from your security depositPer the Progress Residential Lease, a deposit refund may take up to days.

There were no crayons marks on the wallsMy son is years old and does not mark on the wallsFurthermore, the original lease, which I will be happy to provide states that my deposit of $will be refunded unless there is damage beyond wear and tearLight bulbs being burned out, nail holes and a few marks on the walls from picture hangings all constitutes wear and tearI will not pay $to repaint a rental homeYou can keep my $deposit as the last month rent and we can call it even

I made payment on July and July 22, and have asked for a receipt through their company in box with Kevin on July 20, 22, and and still do not have a receipt to print for my records. I have emailed Progress Residential multilple times and they will not respond to meI have requested multiple times to accept direct deposit, allow me to put utilities in my name, or allow a later due date (the of month versus first) Progress Residential may not be able to change Conservcie but there are other actions they can takeI have requested information from Nikko on July ND WITH NO PREPLY, AND from Kevin on July 19, 21, and with no resolution or reply to the issue

Hi, ***As stated, we have reviewed the moand move-out inspections and the final resolution document with your charges was sent over via DocuSignWe're sorry to hear if you do not wish to sign it but the final charges will stand.

Thank you for your inquiryPer Progress Residential policy in the state of North Carolina, all residents are required to have utilities transferred from our name to their own name within the moperiodAs the attached document shows, we made several attempts to explain to Ms*** that not
doing so will result in a non-compliance feeAdditionally, Ms*** has received a fee for failure to provide proof of renters insurancePer the Lease agreement, once these items are met Ms*** will no longer receive a fee.

We do apologize that you feel this wayHowever, based on the documentation all charges in the resolution document are final.

I fully reject this proposed "resolution"There has been no
agreement reached! The pictures that you provide as evidence of damage are extremely poor quality and don't come close to illustrating damage that would amount to almost $In fact, some of the damages you allege were documented in my moreport with Park Ave (bleach stains).You will receive follfrom my attorney. *** ***

Well why couldn't they update me with the process or contact me that they were having issues? I could of verified the response that was needed and the paper work that was required was achieved, or helped contact the roommates so the paper work was completedDo they have the copy I mailed out to them? They didn't even respond to my last email I sent them asking if my roommates were also notified of the charges and if collections will be coming after themThe reviews say the company is always hard to get ahold of and while me and the roommates were living there the company that was the property owner kept changing names or a new company would take over.

I spoke to Jay from Progress Residential whom is going to return back to me regarding how and where the issue initiatedHowever, our conversation took
place earlier this week, and I have not heard back from him as to what he has found out or what will be done with the prior issue that resulted in additional fees to me, but I look forward to his call and appreciate him in resolving this matter

The landscaping was left in better condition than when we moved inCharging $for landscaping when you did not have to do anything except pressure wash, which was not done when we moved in as you can see from the pictures attachedAlso, there was not $in painting feesOur lease we signed stated nothing about assessing a $panting feePlease provide an itemized bill for exactly what was done in regards to painting and landscaping that totals $I have attached photos that show the condition of the property when we moved in and outPlease provide a breakdown of chargesAlso, we would have been present at the move out inspection if your company had notified us like your move out letter stated you would

We're sorry to hear that you feel this way, however, it's our understanding that this is being resolvedAs such, we consider this matter to be closed.

Hi, ***We're sorry to hear that you feel thisOur Accounting team has reached out to you regarding this matterAttached is the communication for referenceWe would be happy to reevaluate the blind charge if proof of damage from your mois providedOtherwise, all charges are valid and
will stand.

Thank you for reaching outIt is our understanding that Ms***'s bank is currently holding the funds as we do not have themOur Director of Centralized Operations has reached to discuss this matter further but has yet to hear backPlease give us a call at your earliest convenience at ***
***.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I will accept the response since the refund was made but I would like to add that the house we were interested in was NEVER taken off the market It showed available up until the time of refund I had texted Rashell many times that it still showed available
Regards,
*** ***