Elite Healthcare Medical Group, PLLC

We look forward to receiving your payment

Thank you for your feedbackAs your Lease Agreement states, final utility charges are charged when you give notice of your intention to vacate, with an estimation of the charges through move-out based on prior usageIf your actual usage is lower than the predetermined amount, then you will be
reimbursed accordingly. Please contact your local property management office so they can explain and assist you with payment

At Progress Residential, we judge ourselves by our residents’ experiences Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness Our leasing team is experienced,
knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.

Our staff stayed in contact with the applicant before and throughout the duration of his applied status. Even though the applicant applied for the wrong home, he was transferred to the desired home he requested. Transferring applications is a process and does take time. The
processing of an online ACH payment can take 7-days to clear an account, depending on the financial institution, and considering the transfer of an application was thrown into the process this also contributed to the time for adjusting the application to the correct home Once the application was transferred the applied home was taken off the market so no person could have applied for this home during this time period. Progress Residential Las Vegas staff has confirmed this was done in a timely manner consistent with our policies and procedures. Per the Progress Residential application the applicant consented to, these policies and procedures there by being held to the standards for said application. We are sorry for the frustration of the applicant, and that the transfer time was not to the applicants ideal standards. Even though it was not due to an error on our part, or part of our policy to refund him his money due to him selecting the wrong home, we are striving to provide him with excellent customer service by allowing him to cancel his application and receive his holding fee and application fee back. Attached are the terms of the holding fee for reference The full $was refunded and received by the applicant on 8/8/in the Las Vegas office. This issue is resolved

We apologize for the inconvenience regarding your complaint but we are working diligently with the onsite staff to make sure this issue is resolved according to our policies and procedures Once there is a resolution in place someone from our local office will be reaching out to you regarding your concerns.Thank you

I had to get my attorney involved with this property management company to finally come to a resolution The track record of the company changing its operating name often is a reflection of the company trying to shield itself from the complaints of numerous previous clients that I have found online In the future I would suggest that this company take customer service serious and not outsource their customer service to a company that is not directly in communication with management as complaints like the one had usually never get properly relayed to the correct channels I am just glad that I no longer have to deal with a this lack of professionalism and I will stand by this statement

Hi, ***We apologize if you feel that there was a miscommunication with our teamOur records indicate that mold was not found in the home and that all repairs have been madePlease let us know if you have additional questions or concerns.

I am sorry it took so
long to get back to youThe company gave me days to move and I have been busy making it happenThe response from the company was that they were not able to do the repairs in a timely manner and therefore felt it was in the best interest of both parties to terminate the leaseThey refused to advance me my $deposit to moveI had to take out a personal loan to move and as of today I still have not received my $or any compensation for what I've been throughBelow is a list of the items that were not repaired as of Aug 4th when I left.-Nest and remains of live and dead chimney swift birds-Damaged fireplace allowing access to the outside-Uncovered Chimney Cap-HVAC Not distributing Air on the upstairs level-Tree roots into septic system causing plumbing issues-Refund of water bill due to plumber coming out and running water for over an hour to assess the degree of the sewage damage-Dry rotted wood on window paneling due to carpenter ants-Carpenter Bee damage to front porch -Replacing of damaged window screens in multiple windows*** ***, MBA

Our assessment is as follows: Timeline of events: Ms*** applied online on 2/13/for a Progress Residential home. Per Progress Residential policy, Ms*** was charged a Holding Fee on the home in order to complete her applicationSee
http://www.rentprogress.com/sites/default/files/Rental_Qualification_Criteria_An...⇄ At the time of application, Ms*** named an additional person as an applicant as well. Progress Residential notified Ms*** via email on 2/17/that the additional person listed as an applicant was still required to fill out an application Ms*** was also provided a PDF version in case of difficulty with the online application. Ms*** responded to this email and indicated that they were requesting to cancel their application and requested their holding fee be returned. Ms*** was notified the same day and informed her that the holding fee would not be refunded per Progress Residential policy and attached a copy of their application which outlines the non-refundable holding fee terms. Progress Residential also provided additional instructions should Ms*** wish to continue forward with her applicationPolicies and Procedures: Progress Residential’s policies and procedures are developed and maintained to ensure that all residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential. We regret that Ms***’s experience was not viewed as the red carpet experience that Progress is known for. Based upon our investigation, the holding fee paid by Ms*** is non-refundable based upon Ms*** cancellation. We would appreciate Ms*** removing her complaint due to the findings of this investigation

Thank you for your feedbackAfter months of working with Mr*** to get utilities set up in his name, he advised that as of 4/he completed the promissory note needed to do soBased on the Conservice billing cycle, he received one additional invoice fee.

Thank you for your response, however that does not provide any solutions we are looking forKeep in mind, we are in a legally binding contract with your company and you guy's have breached that contract by not providing us the pool serviceWe are requesting to receive past and all future records of our pool being serviced as well as a rent credit for the time and energy being put in to provide this solution, which has now been over a week, and requesting to receive credit for the month of June and the first week of July where no service has showed up although we paid for itWe are looking forward to working with your company to provide these solutions.

We deeply apologize for the issues you've experiencedAs such, our team has worked to diligently resolve themPer the signed Lease agreement, an early termination fee will be charged if the Lease is broken early.

Again, we do apologize for the confusion you've experiencedWe would be happy to pro-rate your for the days that you a/c was not working and temperatures reached above degreesPlease note that this credit could take up to days to process.

Our records indicate that Ms*** received a credit of $on 12/20/as her application was deniedPer the signed Lease application, convenience fees, application fees and taxes on these items are nonrefundable.

I was told that I was approved for the property and they apologized for the confusionHowever, the following day they requested a third credit check and additional paystubs to move forward with qualifying me for the property as my income provided exceeds the amoumt of income needed to qualifyI would like a clear and concise decision as to whether or not I am able to move into the May Glen property next week when it is ready.

At Progress Residential, we judge ourselves by our residents’ experiences. Our mission is to provide the highest quality service to our residents through professionalism, integrity, and responsiveness. Our leasing team is experienced, knowledgeable, and performance-oriented, devoted to
providing red-carpet customer care to help make living in a rental home an easy and enjoyable process. We regret that *** *** suffered these issues and was not satisfied with her experience received when renting a Progress Residential home We conducted an internal review to determine why *** ***’s experience was not consistent with Progress Residential’s high standards. During this review, we interviewed our leasing team and thoroughly examined all communications with *** ***. Our assessment is as follows:Rent PaymentsIn our continued efforts to give our residents a first-class experience renting a Progress Residential home, we recently implemented a new online Resident Services portal to life easier for our residents. Under this program, our residents can pay rent, request service, and contact us, all in one place. All of our residents have received notice of the new online portal. As of the date of this response, our leasing team is in contact with *** *** to ensure that shehas the information and resources she needs to complete her registration for the new Resident Services portal. Service and Related Issues*** *** made a service request in June related to a noisy, unproductive air conditioning systemThe same day of the service request, the air conditioner was repaired and parts replaced, and the vents and ducts were checked. There was no indication ofmildew, mold, or any similar issue. The air conditioning specialist noted that there was moisture on the vents, which is common in the Houston area. As of the date of this response, a contractor has been called to replace the plastic vents to metal vents, to help minimize moisture. The contractor is working diligently to find a time that is convenient for *** *** and her family. They will re-check the vents and ducts for any indication of mold or mildew, and we will communicate any findings to *** ***. The roof has been checked and there is no indication of any leaks. Pest and varmint control is the responsibility of the resident. However, as a courtesy, we have contracted a pest control company to eradicate any pests and varmint in *** ***’s home. We regret that *** ***’s experience was not the red-carpet experience that Progress Residential is known for. We appreciate the continued opportunity to serve *** ***, and to provide her ProgressResidential customer service and care so she can enjoy living in her beautiful, well-maintained Progress Residential home. Progress Residential hopes for a continued and positive relationship with *** *** as we actively continue to assist her and resolve these issues. We would appreciate *** *** removing this complaint. Progress starts here,Progress Residential Customer Care Team

Thank you for your feedbackWe have reviewed your account and the $mini blind charge is the only resolution that can be reachedAll other charges will stand.

At Progress Residential, we judge ourselves by our residents’ experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness. Ourleasing team is experienced,
knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process. We regret that Mrand MrsO*** were not satisfied with their experience when attempting to obtain further information on renting a Progress Residential home.We conducted an internal review to determine why Mrand MrsO***’s experience was not consistent with Progress Residential’s high standards. During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and MrsO***. Our assessment is as follows:We show that this application was submitted online. Unfortunately, due to a system change around the time the application was submitted, the online application was not viewed in a timely manner. The online application was viewed on October 5thby the leasing team. As soon as the application was viewed, the leasing team began to work on the application immediately with the O***’s Realtor. They were approved and informed on October 9thAt that time the O***’s indicated they were not interested in the home anylonger and would like the application fees refundedWe apologize for the delay in response and have since worked to correct our system so that this does not occur again in the future. We believe refunding the application fees is a fair request due to the internal issue on our end and delay in response. We will work with our accounting department to have the amount refunded.We apologize for the inconvenience. We would appreciate the complaint being removed due to the findings of the investigation and agreement to refund the application fees due to a systematic issue on our end

Thank you for reaching outOur records indicate that Demetrius did state the month to month fees would be credited back to the ledger once a new lease is signedHe has reached out to the local market to receive approval on the requested month leaseWe still need the requested documentation in
order to move forwardPlease send this directly to Demetrius or to ***@progressresidential.com.

Hi, ***Again, we apologize for the incorrect information that was shared with you but our local offices are not being closedAfter reviewing your move-out charges, our team has determined the following:Pressure Wash- Remove Landscaping- Remove Interior Clean- Stand Trash Out-Stand Bulbs- Stand HVAC Filter- Remove SGD Blinds- Stand Cabinets- Stand Switch cover- Stand Cabinets-Stand Closet Door-Stand Blinds- Remove Closet hardware- Stand Exterior Lighting- Remove Paint- StandA resolution document will be sent over to your email address via DocuSignThank you for allowing us the opportunity to work with you.