Empire Today LLC

We appreciate the customer contacting us regarding their concerns We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">The customer was approved for the referral gift card and contacted on October 31st to advise sameThe cards are processed by a 3rd party vendor, please allow business days to receive We thank the customer for their feedback regarding their experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also must point out there is a financial attachemnentto this complaint, namely, Empire must reinburse the $bank fee for making stop payment as well as $fee for the trouble my family and I endured with the defecting equipment Sincerely, [redacted]

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacementThe customer selected a new style, and the replacement is scheduled for February 13, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection companyOnce we receive the inspection report, we will follow up with the customer to discuss the results and possible solutionsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concerns face="Calibri">Service to the transitions was completed on May 27thAdditionally, we have offered to refund the service fee for the repairs out of warranty

Thank you for contacting us regarding your concerns. size="3" face="Calibri">Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

Complaint: [redacted] I am rejecting this response because: The main reason is there is no time/date stamp on how long to replace the window treatment! I have "heard" the remark "we have ordered the replacement and once in, we will contact the customer to have it replaced" since back in July and it is now late October! What is the guarantee this time and why haven't the top regional management personnel gotten involved! My communication (consistent) with Empire Today company is well document in the files since I have been the one calling them and have not gotten any feedback, follow up or firm date of when this window treatment will be replaced. Sincerely, [redacted]

Thank you for contacting us regarding your concerns
face="Calibri" size="3">The local office has been actively discussing the matter with the customerWe have offered to replace the damaged planks with an in-stock product, as the style from is discontinuedAlternately we have offered to work with the customer on their cost of replacementThe customer is currently reviewing samples

Complaint: ***
I am rejecting this response because:
Empire today installer not only cut, trimmed, shortened (however your want to word it) interior doors in my home, the installer came back to my home on 10/13/to remedy the problem of doors rubbing the flooring by cutting, trimming, shortening the doors for the second time. The installer sent by empire today did not arrived with the install manager as agreed prior by the install manager and myself. The installer during that visit also removed the exterior door that does not open completely (due to the floor) and reinstalled it. The installer then communicated to me that they needed to phone the office to discuss repair options. The installers left my home without any further communications with me. I then called the office and the office notified inspections solutions to access the issue, scheduled for 10/18/16. currently awaiting results. The issue with the doors were caused by the defected material of the first flooring installed, and the installer installing the second replacement flooring on top of the damaged flooring causing the need to cut the doors,
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns
face="Calibri">We have agreed to a substantial discount in exchange for a signed AgreementThe signed agreement has been received and the discount processedThe customer advised they will pay the remaining amount of the order by personal check

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the financing concerns have been addressed. We are scheduled to re-measure for the installation of window treatments on
May18, Once the window treatment order has been received we will contact customer to schedule installation at their convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
"Calibri",sans-serif">
Service was completed on November 2ndWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodationWe will also schedule the repairs to be conducted after July 6, per customer request
We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the replacement of the carpet was completed on January 14, We appreciate the customer’s feedback and consider this matter
resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, the installation has been completed and an allowance has been applied to the order as agreed. We appreciate the customer’s feedback and
consider this matter resolved

We appreciate the customer contacting us regarding their concerns The
local office has spoken to the customer and agreed to an amicable resolution to the customer’s concernsWe thank the customer for their feedback regarding their experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFinally, after and 1/months waiting, Empire Today sent a service technician to complete my tile job Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention As a repeat Empire Today customer, I expected much better serviceThey now get an F in my bookThanks again Revdex.com and you are welcome to post my grade on your website about this company They no longer deserve a star ratingSincerely,
*** ***

We appreciate the customer contacting us with their concerns
We
have scheduled repairs to the customer’s molding and trim as requestedWe apologize for any inconvenience

We appreciate the customer contacting us regarding their concerns
size="3">
Service was completed on August 20, 2016, under warranty at no cost to the customerWe appreciate the customer’s feedback regarding their order and service