Empire Today LLC

We appreciate the customer contacting us regarding their concerns
The local office has contacted the customer and has agreed to replace the installed carpet; if the customer chooses a more expensive product the customer has agreed to pay the difference
The customer reviewed carpet samples and is currently deciding on the carpet style for replacement

We appreciate the customer contacting us regarding their concerns
0pt;">Service to the carpet was completed on October 6, under warranty at no cost to the customer

We appreciate the customer contacting us regarding their concerns
face="Calibri">We were able to reach an amicable resolution for a partial discount in lieu of additional serviceWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concerns
face="Calibri">Per the customer’s request, we have removed the stair refacing portion of the order and adjusted the price accordinglyFor customer satisfaction and goodwill, we have offered to refund the financed amount of the price in exchange for a signed Agreement

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 8, We need to schedule one additional repair of a transitionWe appreciate the customer’s
feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns
face="Calibri">For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customerThe customer has scheduled for August 30th for the replacement

We appreciate the customer contacting us regarding their concerns
face="Calibri">
Customer’s carpet was installed December While the one (1) year labor warranty has lapsed, we internally inspectedWhile no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd party inspection of the carpet at no cost to the customerThat inspection is currently pending

We appreciate the customer contacting us regarding their concerns
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Replacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customerWe thank the customer for taking the time to provide feedback on their order

We appreciate the customer contacting us regarding their concernsWe have requested quotes for the damage and
received one, and understand another is being forwardedWe appreciate the customer working with us to resolve this matter amicably

We appreciate the customer contacting us regarding their concerns
"Arial",sans-serif;">The local office spoke to the customer on November 18th and agreed to a discount to settle the claimWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns
The initial refund check was sent to the Ohio installation address on the orderThat check was voided and a replacement check mailed to the customer’s address in Florida

Initial Business Response /* (1000, 5, 2015/04/21) */
We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and advised that the carpet on the stairs is not covered under warrantyFor customer satisfaction, we offered a replacement at a
reduced costThe customer requested a copy of the warranty, and it was sent to him on April 16, We appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has not been one year since the carpet was re-installedIt is covered under warrantyWe were sold this carpet by*** an outsourced sales rep who said the carpet would wear well on the stairs over timemonths is not acceptable for their most expensive carpet!
We were never offered replacement carpet at a reduced cost- this simply isn't trueThis statement is emblematic of our whole experience from the broken promises of quality products, good installation, and overall satisfaction
We do not want the carpet replaced with the same carpet that will wear out again in months! We want a solution that meets the expectations sold to us by EmpireIf this cannot happen, then I want a full refund for all of the carpet so that I can find a company that will do what they say
Final Business Response /* (4000, 21, 2015/07/08) */
We had the customer's carpet inspected by an independent, third party inspection companyThe results indicated that there are no installation or manufacturing defectsThe spot on the carpet was site related and was able to be cleaned during the inspectionWe have been attempting to follow up with the customer via telephone and email to confirm that he is satisfied, and we look forward to hearing back from the customer
Final Consumer Response /* (2000, 23, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The oil stain left by the Empire installation crew was removedNo more Empire!

Initial Business Response /* (1000, 5, 2014/07/08) */
We appreciate the customer contacting us regarding her concernsA replacement is scheduled for July 14, We appreciate the customer's feedback and look forward to completing the replacement
Consumer Response /* (3000,
12, 2014/08/06) */
This complaint has not been resolved to our satisfactionI have sent three e-mails to the installation manager with a response to only one of them receivedIn that e-mail he stated that he needed to speak with another staff member, MelissaThat was days agoI have sent two additional e-mails and have not received any response
Business Response /* (4000, 14, 2014/08/12) */
We have been in contact with the customer and, for customer satisfaction and good will, offered a partial refundThe customer accepted this offer, and the refund check has been processed and will be sent to her provided mailing addressWe appreciate the customer's feedback and hope to assist her with future home improvement projects
NOTE FROM THE Revdex.com:
Please hold off on your response pending receipt of the checkPlease confirm receipt
*** ***
Assistant Manager - Home Services
Revdex.com-Chicago & Northern Illinois
Business Response /* (2000, 16, 2014/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issues that we experienced with Empire Today are to numerous to recountTheir process was just as confusing and frustrating as the entire process of getting the correct carpeting installed correctlyWe are accepting their financial offer, not because we believe that it is sufficient, but because we are tired of dealing with this company and just want to be rid of them

Initial Business Response /* (1000, 10, 2014/03/21) */
We appreciate the customer contacting us regarding his concernsWe contacted the customer by phone, and offered a replacement at no additional cost in exchange for a signed releaseThe customer requested to see the samples offered
for replacementWe look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 12, 2014/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE PERSON WHO CALLED WANTED US TO GIVE UP OUR WARRANTY WHICH IS PART OF THE $WE PAID FOR
WE PAID FOR FURNITURE MOVING ON THE EXPENSIVE CARPET--EXPENSIVE COMPARED TO QUALITY WE GOT---
AND WE MOVED THE CARPET BEFORE AND AFTER THE INSTALL
WE ABSORBED THAT COST ---
NOW ARE ARE SUPPOSED TO GIVE UP FULL PAID FOR WARRANTY AS WELL? NO we will not sign a releast giving up our FULL warranty----
THIS is EMPIRE admitting EMPIRE will not honor warranties as they make cheap carpet---ONLY cheap carpet---and ask folks to pay same price as better quality sold at Lowes, Home Dept and quality carpet firms AT SAME PRICE
They work off folks urge to have"next-day install" feature--
WE WERE TOLD WE HAVE POLYESTER CARPET, and then someone else said NYLON carpet?/
BUT THIS WAS SUPPOSED TO BE HEAVY DUTY NYLON PER THE SALESPERSONsame as the GOOD Lee"s for Life carpet we have in our Den paid $for sq ftt..but we paid $for this CHEAP carpet 15x
Someone mentioned thatSHAW IF THE CARPET MFG WHO MAKES THE CREENWICH STYLE CARPET WE GOT---WE WERE NEVER SHOWN THE FULL WARRANTY WE GOT
WE WANT THE SAMPLES OF HIGH QUALIFY NYLON CARPET WE PAID FOR---BROUGHT OUT SAME COLOR---
OR WE NEED FULL REFUND--TO COVER OUR LABOR COSTS OF MOVING THE FURNTTURE FIRST TIME----
AND THIS MESS
WE ARE WAR-TIME VIET NAM VETERANS AND SENIORS--NEVER OFFERED ANYTHING FREE FOR THIS FAMILY
Revdex.com: EMPIRE HAS BAD REPUTATION--whya re you NOT making them Lower their prices and admit at the time of sale they are selling "Ford and Chevy" style carpet---as we were told by person who answered this complaint ?
This is only told to us AFTER the sale---
as prices would indictate GOOD quality carpet--
also as indictated by year warranty
WHO is looking at this? at Revdex.com??
THE PERSON WHO CALLED US SAID EMPIRE SOLD "FORDS AND CHEVY'S QUALITY CARPET --EVEN THOUGH THE SALES PERSON WHO CAME TO OUR HOME TOUTED THE PRODUCTS ARE MERCEDES QUALITY CARPET--
TO USE THE SAME ANAOLOGY AS THE PERSON WHO ANSWERED THIS COMPLAINT
BUT THEY CHARGE THE SAME AS "MERCEDES" QUALITY CARPET
THEIR PRICES ARE NOT IN LINE WITH THEIR QUALITY
WE DO NOT UNDERSTAND AND NEED EMPIRE TO CLARIFY WHAT THEY MEANT BY "SIGN A RELEASE" --A RELEASE OF WHAT? THE FULL WARRANTY--OR THIS Revdex.com COMPLAINT?
WE WILL BE OUT OF TOWN WITH WORK NEEDS UNTIL END OF TWO WEEKS
APRIL 4TH
WHICH WILL GIVE EMPIRE A CHANCE TO FIND $WORTH OF QUALITY CARPET INCLUDIGN VETERANS AND SENIORS DISCOUNT WE NEVER GOT FIRST TIME
IN THEIR HASTE TO MAKE A SALE----
We are also taking this complaint to the FTC and the Consumer Protection Bureau---
unless we get FULL agreement that the replacment
product will last the FULL years that the warranty says it will--
the warreanty INLCUDES WEAR--not just stains!!
SHAME on EMPIRE---they considerthe ++ Revdex.com complaints part of the cost of "doing business
No Christians here are there
email us when decent carpet is found and when we are back in town--April 4th week-end we will view the samples for DECENT carpet same color
and FULL WARRANTY in effect AS PAID FOR
and the ONLY thing we will agree to is to let Revdex.com know --for now--the COMPLAINT is resolved--that is the ONLY release we will sing---
and if the replacment---which will be done under warranty also goes bad too soon---
you will hear form us on that
we want what is FAIR TO USE--the CONSUMer
who PAID for this---PAID PAID---
EMPIRE is not doing this VETERAN family a FAVOR!!
stop acting like you are !!
just send what we PAID FOR--
stop the LIES, the GREED ---
ETHICS people ETHICS---Revdex.com--get off your tails and get after EMPIRE
I am letting Consumer Protection Agency and FTC know Revdex.com is doing NOTHING to help CONSUMERS
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Final Business Response /* (4000, 14, 2014/03/27) */
We offered an upgraded replacement and understood the customer accepted this offer, but has since refused to schedule a time to review product samples
Per the customer's most recent reply; we would be happy to issue a full refund in exchange for a signed release, allowing the customer to keep the installed carpet "as is" without warranty
Final Consumer Response /* (2000, 16, 2014/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THIS RESPONSE ONCE AGAIN DEMONSTRATES A FORM OF DISHONESTY AND MISLEADING INFORMATION FROM THIS COMPANY
FIRST, WE DID NOT REFUSE TO SCHEDULE A TIME TO VIEW THE SAMPLES THAT WE OURSELVES REQUESTED
WE DID NOT CAUSE THIS PROBLEM, EMPIRE DID BY CHARGING EXHORBINATE PRICES FOR SUCH CHEAP QUALITY CARPET
THEREFORE, OUR 12-HOUR WORK DAYS MUST BE WORKED AROUND,
WE CANNOT PUT OUR JOBS IN JEOPARDY TO MEET CONVENIENCE OF UNETHICAL CARPET COMPANY
THE FULL AND COMPLETE REFUND WILL BE DUE IN TEN DAYS TO CONSIDER THIS COMPLAINT 100% RESOLVED
WE PAID FOR FURNTURE MOVING THE FIRST TIME, OUT AND IN, AND WE HAVE ALREADY ABORNED THAT LOSS
THIS WAY WE CAN GO TO REPUTABLE COMPANY AND GET REPLACMENT WITH TRUSTWORTHY WARRANTY
WHEN CUSTOMER BUY CARPET WITH YEAR WARRANTY--IT IT NOT FAIR FOR IT TO WEAR OUT IN FIRST YEAR
SO THIS IS THE FAIR SOLUTION---SO WE HAVE PEACE OF MIND
AS IT COSTS EMPIRE LESS TO GIVE US FULL REFUND
THAN TO FIND SUITABLE UPGRADE AND RESTALL MORE
CHEAP CARPET, WITH WARRANTY, AS THEY KNOW NOTHING THEY HAVE WILL LAST THE YEARS THAT THEIR WARRANTIES CLAIM THEY WILL
WE HAVE LEES FOR LIFE IN OUR FAMILY ROOM AND IT HAS BEEN HERE A VERY LONG TIME--NO PROBLEMS
WE NEED COMPLETE REFUND SAME AS WE PAID FOR THIS IN 7-DAYS OR WE WILL RE-INSTATE THE COMPLAIN, AND WRITE TO THE FTC FOR BAIT AND SWITCH TACTICS
SINCE THE EMPLIRE SALESPERSON MADE OUT LIKE THIS WAS CARPET FROM HEAVEN WHEN HE SOLD IT TO US
WHAT A RIP OFF
*** VIET NAM WAR TIME VET---
FOUGHT FOR MY COUNTRY TO GET RIPPED OFF BY EMPIRE CARPET AS I TRY TO GET MY HOME READY TO RETIRE

We appreciate the customer contacting us regarding their concerns
0pt;">The local office has spoken to the customerThe engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and toneWe have offered to repair, but the customer has declined the new material based on the natural variation of the wood product

We have left a
customer a message to advise that the refund was processed in two partsThe initial refund was processed on March 7, 2016, and the remaining amount was processed on March 10, It can take three to five business days for the refund to reflect back on the credit cardWe regret any confusion that resultedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the months that I was charged for financing
in the months that they fell to change the interest rate.
Sincerely,
Julia ***

We appreciate the customer contacting us regarding their concerns
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The requested invoice has been emailed to the customer
Thank you for your feedback regarding your order

We appreciate the customer contacting us regarding their concernsWe have cancelled the order per the customer’s request and refunded the deposit. We appreciate the customer’s feedback and consider this matter
resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on June 16, We appreciate the customer’s feedback and consider this matter
resolved