Empire Today, LLC

Was told from empire the would price match and now they won't . It's pretty bad that they won't honor the verbal contract that was told to me over the phone from the manger in Corp. this is not closed I want to hear from someone in management that can Handel things and won't lie. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and offered a replacement. The customer has
selected a new style, and the installation is scheduled to be completed on
November 23, 2015. We appreciate the customer’s feedback and look forward...

to
amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  The local office recently spoke with the customer. While the floor they purchased is scratch resistant, no flooring is scratch proof. We have offered to work with the customer on the cost of replacement. We have also offered...

to discount the customer’s recent purchase for customer satisfaction and goodwill.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.

The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment. The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.

We appreciate the customer contacting us regarding their concerns. We have discussed with the customer and have requested proof of professional cleaning so the review may move forward.

Complaint: [redacted]
I am rejecting this response because: It seems like customer personal information protocols are lacking with the company and a sales associate was able to take my personal information with him when leaving the company and use it for business other than originally intended
Sincerely,
Antonio [redacted]

We appreciate the customer contacting us regarding their concerns.  Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.

We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have reached an agreement with the customer, and we are currently waiting on paperwork. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]

Complaint: [redacted]
I am rejecting this response because: I want re stretch done at no cost to me. 
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed on July 20th. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding their concerns. Based on inspection, site related moisture damage is affecting the installed tile. This damage is not covered by warranty. We would be happy to provide a quote for repair/replacement, but the moisture issue must be addressed prior to...

service.

Complaint: [redacted]
 I am rejecting this response because they did not do work under warranty,they finally finished the work that they were paid in full for after I turned them in to Revdex.com, they [redacted] my name on a document,I had to force them to do the job correct. 4 months later.
Sincerely,
Sherry [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled replacement for May 19, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We regret any delays in the cancellation process and any inconvenience that occurred as a result. Per the customer's request, the order has been cancelled, and we have spoken with the customer and confirmed that she received her refund...

check. We appreciate the customer's feedback.