Empire Today, LLC

The offered discount was processed on October 29th. We appreciate the customer's feedback on their order.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyes. For you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct business. This contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promises. The way you conduct business and the lack of professionalism is truly something that should be shared. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: empire  has canceled my...

install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster 
Sincerely,
[redacted]

Service was completed as agreed on March 1, 2017. We appreciate the customer's feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eleanor [redacted]

Complaint: [redacted]
I am rejecting this response because:The quality of the laminate is extremely poor in addition to the installation.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 22, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have offered to replace the carpet under warranty at no cost to the customer. Service is scheduled for July 8th. We thank the customer for their feedback.

The new product has been received and the customer is scheduled for installation.

We appreciate the customer contacting us regarding his concerns.
 
We offered to install the transitions the manufacturer provides for this style of flooring, or reimburse and install transitions the customer may prefer. The customer agreed to allow installation with the manufacturers and has...

scheduled service for July 25, 2016.

We appreciate the customer contacting us regarding her concerns. We spoke to the customer and offered to reinstall the floor as a glue down in order to address the concerns with the floor squeaking. We are currently in the process of completing this service. We appreciate the customer's feedback and...

look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Pick up and refund was processed as agreed on October 18, 2017. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty.  They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim.  The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office.  I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation.  We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem. 
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer and
offered a replacement with a signed agreement. The customer is currently
reviewing the agreement. We look forward to hearing back from the customer and
amicably resolving this matter.

Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...

this
matter.

The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.