Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed.  We have also agreed to provide a discount for the inconvenience...

and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

I have not received the documents the company promised to send to me NOR have they scheduled a inspection.   omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The customer has forwarded the receipt for the damaged chairs and reimbursement is in process. We thank the customer for their feedback.

The local office has scheduled service with the customer for Saturday March 4th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]

We appreciate the customer contacted us regarding their concerns.   The white trim was dropped off with the customer on September 29, 2016 as agreed.   We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We completed a full replacement under warranty. We thank the customer for their feedback.

The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday, June 25th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
 
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...

we advise customers that this is a possibility and that we do not cut or adjust doors.
 
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.

We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.

We appreciate the customer’s
feedback. While we believe the flooring can be repaired, for customer
satisfaction, we will fully replace with the same style of flooring under warranty at
no cost to the customer. The upgraded laminate flooring the
customer selected is the most costly laminate flooring we carry.  We can
upgrade the flooring to this laminate with the customer paying a reduced cost
for the upgraded material, $2,800, in exchange for a signed Agreement.Regardless of the flooring option
selected, we recommend window treatments or
adding a UV filtering film, which is readily available at home stores, to protect the new
flooring from direct sunlight. No hard surface product is warrantied for heat
coming from direct sunlight.

We appreciate the customer contacting us regarding their concerns. The refund was processed on April 30, 2018 We appreciate the customer’s feedback and consider this matter resolved.

Complaint: 12506251
I am rejecting this response because:I...

requested the best quality oak floors to be installed to prevent buckling and worrying about the fooors and I was informed I could only mop with windex on hard wood floors. This unexceptionable! I never exposed the floors to anything that would cause moisture damage. I am disappointed and find it’s disturbing I had cheap floors installed in my home. Empire can come rip their cheap as flooring out of my home and set the cheap st on fire in a hay field! 
Sincerely,
Tiffany [redacted]

We thank the customer for their feedback. The agreed upon accommodation has been processed to the customer’s credit card used for payment.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and informed them that the manufacturer has denied the warranty claim a sited the carpet was free of any manufacturer or installation defects.  We have informed the customer that they may hire a...

certified inspector to inspect their carpet.  The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the carpet is defective. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday, November 11th. We thank the customer for their feedback.