Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The local office general manager spoke to the customer by telephone on June 12, 2017. We have offered to review and estimate for repairs to the damaged door, as we are unable to provide the work ourselves. We are currently waiting...

for the estimate for review.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:I am still disappointed in the response from empire.they did finish installing the carpet but I had to change plans...

for them to install on Saturday. I received Small credit.the service rep said it was my word against the installers because she was told I asked them to leave which was a lie.I would have gladly let them stay all night if that's what they needed to finish the job.the installers that night said it would be an additional 2-3 hours nervous it was completed when actually it was an hour.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jane [redacted]

We spoke with the customer and agreed upon an additional discount. The installation was completed on March 23, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/07/29) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the necessary repairs are scheduled for August 3, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...

matter.

Complaint: [redacted]
I am rejecting this response because:  How is cleaning my carpet going to fix an issue of wear?  My carpet is not dirty.  It has been in my home one year and there are only two people in the household.  It's not like I have 6 children who run in and out all day.  My husband and I are old.  We are not doing aerobics on the carpet.  I only have company a few times a year (or less).  I really don't understand how cleaning the carpet will magically make it better.I am willing to have them clean the carpet, if this is what they want, but I still want the carpet replaced if this does not solve the issue.  I truly expect that cleaning the carpet will not solve the issue.  So before they clean the carpet, it should be understood that if this does not fix the issue, they still need to replace the carpet.
Sincerely,
[redacted]

The refund check was mailed via USPS to the customer on 12/13/17.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...

completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 17, 2017. We thank the customer for their feedback.

Complaint: [redacted]
I am...

rejecting this response because: An inspector did arrive and deferred yet again to another individual.  This is a material problem with substandard flooring materials and substandard installation. I'd really like to see this issue resolved before the end of August.  Deliver new flooring material, allow it to actually acclamate and then correctly install it. Problem solved. 
Sincerely,
Gerri [redacted]

We appreciate the customer contacting us regarding their concerns. We have scheduled service for Monday November 6, 2017 per the customer’s request. We do not pay customer’s for labor for moving their own items, however for customer satisfaction and goodwill we have agreed to refund $150.00.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19, 2018. We thank the customer for their feedback.

The local office contacted the customer and was able to resolve the matter amicably. We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement.  Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, October 5th. We thank the customer for their feedback.

Initial Business Response /* (1000, 15, 2015/07/24) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to replace his quarter rounds with primed white quarter rounds or prefinished quarter rounds. The customer did not like either option...

and requested raw wood quarter rounds, which we do not carry and were not part of the contract. The customer agreed to purchase the raw wood quarter rounds himself, and we will reimburse him for the cost and install them. The customer accepted this offer, but advised that he will not be ready for the service for several weeks, as he will be out of town. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 21, 2015/08/07) */
Empire Today contacted me while I was on vacation, I was told by them that they would replace the crown molding that they installed in my home that was not what was suppose to be installed. I was told if I go buy the crown molding that they were suppose to install to start with that they would reemburse me for the molding. I bought the molding this passed monday, I was called by empire this passed monday while I was at work, I told them to call me back because I was very busy and couldnt talk. I waited for them to call back all day monday and got no call. I tried calling them to let them know I had the molding. I call for the next two days and left messages after messages, I got no responce from them. Finally late wednesday I got them to call me back after repeated attemps to contact them. I was told they would be at my house thursday between 8 am and 12. I had to take off work so someone would be here when they came. Not only did they not show up they never called me to let me know they wasnt coming. I tried to call empire here in georgia and got no where, I call another number for empire 4 times and each time I was told someone would call me back, that has of yet to happen.I lost over $300.00 dollors because I had to take off work, plus the $62.00 for the material I had to buy, that they said they would install today. If there sales rep had told the truth about the crown molding to start with, maybe none of this would have happen, if there customer service rep had told the truth I wouldnt be having to file another complaint with the Revdex.com again, They cant even get anyone at the[redacted] Empire location to answer a phone. If this is the way Empire Today does business I dont recommend anyone doing business with them. I want my floor fixed and I want my money reimbursed to me asap. I didnt even tell in the first complaint about the sales rep telling me the floor wouldnt show shoe or feet prints on the floor after you walk on it, but it does it shows everything, you have to mop it every day if you want it looking like it should
Final Business Response /* (4000, 23, 2015/08/12) */
We regret the missed appointment and any inconvenience that occurred as a result. We have been in contact with the customer, and the repairs were completed on August 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

The refund has already been processed and we sent the customer an email confirming.