Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We reviewed all charges to their financing account and confirmed all charges are correct. We have spoken with the customer and reviewed the charges with them. We appreciate the customer’s feedback and consider this matter...

resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. We look forward to working with the customer on future home improvement projects. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:I was notified by the company that they would be submitting a claim on my behalf with the manufacturer.  I believe this is the appropriate response.  
Sincerely,
Kimberly [redacted]

We spoke with the customer, and the repairs were scheduled for December 28, 2015. Some of the repairs have been completed, and we are scheduled to repair additional areas on January 4, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed, and the customer is satisfied. We appreciate the customer's feedback.

The local office reached out to the customer by email regarding their request for repairs.

We appreciate the customer contacting us regarding their concerns.  We have spoken with the customer and extended an accommodation offer. The customer they would consider our offer and contact us. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:when the person came out and just did a moisture reading it was only 18. You say your limit is 14 so I would not call that excessive by any stretch of the imagination. Your tiles should have stuck when they were glued down. Take responsibility for your sub contracted installation people and treat your customers better than you have treated me. At the rate you people keep blaming me we will never reach an agreement. 
Sincerely,
Deborah [redacted]

Complaint: [redacted]
I am rejecting this response...

because:  they have no idea of customer service.  I had these floors installed in November and they didn't finish the job correctly.  Came out several times and didn't fix it.  Didn't even order the correct materials to finish the job.  Actually received a phone call from Empire on Monday offering me a discount on my next job with them.  Asked them why I would ever hire them again or recommend them?????????
Sincerely,
[redacted]

Warranty information is on line: www.empiretoday.com/warranties.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and based on the results of the inspection, we have offered a replacement. The product will be delivered to the customer's home on September 24, 2015, and the replacement is scheduled for September 28,...

2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

The product was good. Installers awful. They ripped pant off my base board getting off the quarter round and when new quarter round was put back on you could see paint off base board. They covered nothing so while demo of old title was being done everything (furniture) got dusty on that floor they were working on and floor be low. They moved my brand new oven less than 24 hours old and could not put it back like it was b4. Breaking it in process by the way they handled it but fixing it I believe. They put all the demo stuff in my lawn front back and side and poured bucket of wet cement or what ever it was they used to do title on lawn. Lawn as crap from them all in it. On top of all this I saved the worst for last. They bust the ice maker line going to refrigerator flooding my basement new carpet a week old and staining my concrete floor and dry wall that was just clean n done a week b4. They were very messy on a scale 1 to 10 a 10 being worst they were. The crew manager sent someone out to fix drywall that did not do anything but try to paint over it and said he replaced it. Awful experience. I'm lucky to say tiles installed lookes great but I have to now clean it cause it's full of dust and they did no cleaning of anything. To top it off they spoke no English and empire as yet to resolve my issues.

This place is absolute garbage. One of their employees came to my home and rather then do what he came there to do, he wanted to talk about the [redacted] for President sign in my yard. I say he wanted to talk about it because he did not want to discuss politics, he wanted to bash [redacted] and praise the [redacted]. When the conversation didn't go the way he wanted he started raising his voice and talking over me so I threw his sorry as out of my house. Does what he did warrant Empire a bad review? no. They get a bad review because when I called to file a complaint about him, A sales manager was supposed to get back to me but they never did. Every time I called them, for some reason the call was dropped. I was able to find out that their employee told them that I run him off because he wasn't a [redacted] fan. He failed to tell them that he started the conversation and that he raised his voice when it didn't go the way he liked it to.

Saleswoman was terrific and the Installers were very nice.

The sales rep and carpet installer where courteous and very professional. We love our carpet and would definitely use Empire today for our future needs.

Dealing with this company was a great experience. Had no problem scheduling an appointment and the sales rep was prompt, courteous, and knowledgable. Even after changing my mind about the carpet I chose he returned and processed the revised order. The installation also went well and the guys really did a great job. Overall I couldn't have asked for a better experience!

The experience started out just fine. They came to our house and we made our selection and set the delivery date. It was all down hill from there. The day of installation I received a call to let me know that they did not have enough installers to come and complete the install....ok, not happy, but they took 10% off my order. Set the next day for install, now they did not have the carpet I selected and I can not get a service manager to call me!! Worst customer service and business practices I have had to deal with in a long time. Think twice before using this company

I am experiencing the worst ground hog day of service in my entire life. I hired empire to install flooring. On day 1 they showed up 5 hours late. For the 2nd appointment they said they would show up 2 weeks later. They eventually showed up 3 hours late. Now we are on the 3rd appointment. I was told that I would receive a call between 7:30 am and 9:30 am. I actually received the call at 10:00 am, telling me the installer did not come in. They stated that I would receive call back. It is now 3:00 pm, and no call. I paid them $6,000.00 for this shoddy treatment. I would not recommend this company for anything. I am a disabled veteran. If I provided this type of service (not showing up) when called upon to defend this Country, where would we be?

The sales associate was sympathetic to my needs and budget but still offered the best quality carpet! When the installers arrived they were told the room would be empty. It wasn't because there was no where else to put our things. They didn't complain or make me feel uncomfortable at all! They assisted with moving things aside and carpeted one side then shifted the things to the other side to finish the room! They offered compliments on the colors and encouraged me that when everything was in place, the room would be beautiful! I have used them before and was pleased. I will use them from now on and recommend them to anyone!

Excellent experience with the entire team at Empire Today! Easy appointment scheduling & very knowledgeable sales rep with extremely confident & skilled installers. Will definitely recommend to others.