Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The customer was approved for the referral gift card and contacted on October 31st to advise sameThe cards are processed by a 3rd party vendor, please allow business days to receiveWe thank the customer for their feedback
regarding their experience

We appreciate the customer contacting us regarding their concerns. The refund check was sent to the customer by *** and delivered on October 4, We appreciate the customer’s patience while this matter was addressed

Per the 3rd party report, completed on March 15, 2017, that we can move forward with the previously agreed to repair, replacing the damaged flooring from the leak in the customer’s bathroom for the customer’s cost of $The customer advised the regional manager that the floor has buckled
AFTER this inspectionWe are unable to account for further damages on the siteThis additional damage is the responsibility of the homeowner, and we recommend the have their own inspection completed and perhaps leak detection doneAs we are unable to move forward with the service, we will refund the $to the customer’s original method of payment

Complaint: ***
I am rejecting this response because: I have tried to contact Alexis
several times in the past days, on Thursday the 12th I called the number they said call times at different times of the day and all of the calls on that day and previous days went to a voice mail, to which I left a message and have had no response at allI think the number they provided (Alexis: ###-###-####, ext***) is a bump number, and they have no intention of returning the call or standing good on their warranty/Guarantee
Sincerely,
Noel ***

We appreciate the customer contacting us regarding their concerns.For customer satisfaction and goodwill, the customer has been offered replacement at no additional cost in exchange for a signed AgreementThe customer has agreed and we are scheduling a sales appointment so the customer may
re-select an in-stock style of carpet

Complaint: ***
I am rejecting this response because: I paid with empire credit card and I do not want a credit on the account I want the money back.
Sincerely,
*** ***

We appreciate the customer contacted us regarding their concerns. The local office spoke to the customer and agreed to a discount on the purchase priceWe apologize for any inconvenience this matter caused

We appreciate the customer contacting us regarding their concerns.The local office has been working with the customer and has reached an agreement for us to supply the materials with the customer contracting for their own installer to complete the labor

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and agreed to a partial discountThe discount was processed as agreed to the customer’s credit card on October 25th. We thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Aaron ***

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer to review the seaming in the great room

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and discussed the concerns transpired regarding the installationWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsPer the customer’s request, the order has been canceledWe have refunded the full amount of the deposit payment back to the original payment methodWe thank the customer for their feedback, and look forward to working with the
customer on future home improvement projects

Complaint: ***
I am rejecting this response because: when we built the home in we had the exact same hardwood flooring installed in two entry ways and had absolutely no problems with it and that's why we decided to have the entire floor doneThose two entry ways were removed upon installion of this floor the receipt shows the moisture test blank(never done) the wood was not delivered prior allowing it to cure to environmentThe floor was installed in the month of May and the cracks and cupping started in SeptWe have experienced moisture issues below our home and we NEVER experienced this with the exact same floor that was installed by Milford flooring from milford,de I have proof of it!!!!!! and the busted door jam is from the pressure of the floor!!!! This is not over I will continue to pursue this
Sincerely,
Robbin ***

The refund check was reissuedThe Office of the President has followwith the customer to advise

Initial Business Response /* (1000, 5, 2015/10/07) */
We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacement with a signed agreementThe replacement will be scheduled at the customer's convenienceWe appreciate the customer's
feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For now, I accept itThe manager of the office personally came to my house and showed me swatches for an upgradeThe installation of the replacement floor is scheduled for todayIf it gets cancelled for any reason and they do not contact me to tell me that, which happened when they put in the original floor, I may reopenAt this time, I am satisfiedWe will see what happens today

We appreciate the customer’s feedback, and have been in contact with the customerWe did not do any subfloor work, and understand the subfloor to have been damaged prior to the carpet installation
For customer satisfaction and goodwill, have offered a partial discount on the carpet order, or
replacement of the carpet once the customer has had the subfloor repaired at their own expenseWe look forward to an amicable resolution to this matter

Complaint: ***
I am rejecting this response because: After attempting to confirm second installation date with the installation manager, left three days of messages before a response. Reassured that product would be brought to our home on Friday and that the job would be done it one day. Left cell phone number with us just in case there would be a problem. No product arrived on Friday nor any phone calls to confirm that our installation would take place on Saturday October 15th. We prepared our kitchen for installation, removed and disconnected all appliances and furniture. Empire sent carpenters to install our vinyl floor, they had only been with this company for days and were very uncomfortable with installing the vinyl. Said they could remove the old floor and put the *** down, Empire could not guarantee that the vinyl would be installed on October 16, Sunday. The original floor was installed on Saturday September and Sunday September 4.....they do work on Sundays. It was left that we would be contacted on Monday October 17. Started to phone them at am October requesting a full refund. Was referred from installation manager to another man, *** ***. Left several messages, when no response I filed a small claim dispute with our local magistrate, *** ***, on Monday afternoonWe are requesting a full refund for the botched installation of the vinyl floor. Also, the vinyl floor is a low grade vinyl. When we moved our refrigerator for second installation, the weight of it was imbedded into the floor and exposed the *** underneath in the shape of the casters on fridge. Totally frustrated with this company and we will leave it to the court to decide what happens next.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.We have contracted for an independent inspection of the customer’s flooringThe inspector will contact the customer directly to schedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Tracy ***