Empire Today, LLC

The customer contacted the local office and requested the repairs be completed the week of December 26th

We appreciate the customer contacting us regarding their concerns Service was completed for a nominal fee on October 5, We thank the customer for their feedback regarding their order with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Justin ***

I am done dealing with this company in any wayIt is not worth any more of my valuable time

Complaint: ***
I am rejecting this response because: The problems have not been fixed. One message was left for the wrong person. When I called the number left with the message, there was no response
Sincerely,
Marty ***

The third party inspection was performed on November 2ndWe are waiting for the report from the inspector and will contact the customer as soon as it's available

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the repairs for May 11, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe regret that the installation was not completed as scheduled and any inconvenience that occurred as a resultThe installation has now been completed, and for customer satisfaction and goodwill, we offered the customer a partial
discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer and
advised that due to the curves and angles of the stairs, we are not able to
install any hard surface productWe have offered a refund with a signed agreement
We appreciate the customer’s
feedback and look forward to amicably resolving
this matter

The manufacture confirmed that the shipment was sent out today and we will confirm with the customer for service once the product arrives

We appreciate the customer contacting us regarding their concerns. We have agreed to full replacement at a discounted cost to the customerWe are currently waiting for the customer to advise their availability to schedule

Market has actively engaged the customer & we have the re-selection; waiting on the customer to check their schedule and confirm a date

Complaint: ***
I am rejecting this response because: No one contacted me and the complaint was not resolved
Sincerely,
Randi ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and they have selected a replacement productThe customer has requested to schedule the replacement to be conducted at a later dateWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***While the company continues to use language appropriate to "amicability," they have offered a cash settlement of half of the requested refund (the original amount paid to the company in 2015, and no more than that)An offer of half the requested refund by cash payment is not satisfactory
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to replace the carpet at a discounted rateThe customer has an appointment on May 10, to selected a carpet style and colorWhen the carpet selection has been made we will
contact the customer to discuss the final pricing and schedule the installation at a date of their choosingWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: my floor is not fixed
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have internally inspected and are scheduling service at no cost to the customer

Complaint: ***
I am rejecting this response because:This phone tag is an ongoing issue! We called to complain on May , then May 17th I called back and then was told that a *** attempted to call me on May 15th and left a message but there NEVER a messageEver since then its phone tag with *** for only attempts to call once at day in the morningBoth me and my wife are working individuals and cannot get to the phone in the amAfter several more phone tags and no one else in customer service to help us but *** we are left with unresolutionWe don't want replacement of the same lousy flooring, we want something put down that resembles the thousands of dollars we spentThis flooring hasn't lasted two months! According to what *** has told me wife two days ago, Empire cannot provide written warranty that the ongoing issue with this floor will be fixed for we will continue this round about with Empire for years to come- we just want a resolution to the cheap flooring they sold us
its not just the kitchen and the rips we have- its the ongoing issue of the QUALITY of flooring they supplied to us. I have pictures of what they left in my master bathroom when they first installed and what the left in the powder roomThis has been nothing but a complete NIGHTMARE
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns
Repairs were completed under warranty at no cost to the customer on July 15thWe apologize for any inconvenience