Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer and discussed and explained the pricing of his orderCustomer has considered moving forward with an installationWe consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office inspected the installed flooringThe customer is over wetting and using the wrong products to clean the installed flooring; this damage is not covered by warrantyWe have offered to replace the flooring for a
discounted cost to the customer

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and offered a replacementThe customer
accepted this offer and selected a new styleThe replacement is scheduled to
be completed on December 14, We appreciate the customer’s feedback
and
look forward to amicably resolving this matter

The local General Manager has discussed with the customer and offered pricing to complete both jobsThe customer is considering the proposal

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and she has agreed to allow Empire to send a contractor to provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Shannon ***

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer,
and the installation is scheduled to be completed on November 25, We
appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsThe installation manager, *** ***, left a voicemail for the customerPlease call *** back at: (770) ***

We appreciate the customer contacting us with their concerns
We have scheduled repairs to the customer’s molding and trim as requestedWe apologize for any inconvenience

We offered to reinstate the contract at the previously reduced priceThe customer requested to cancel and the deposit payment was refunded in fullWe that the customer for considering our service, and look forward to working with them on future home improvement projects

We have spoken to the customer and agreed to an additional refund for customer satisfaction and goodwill

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the orderThe full deposit payment is being refundedWe look forward to working with the customer on future home improvement projects

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10960220, and find that this resolution is satisfactory to me
Sincerely,
Patricia ***Will never recommend this business highly disappointed in the lack of customer service from this organization

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer
regarding the installation issues that occurred, and the replacement has now
been completedWe appreciate the customer’s feedback and look forward to
amicably resolving this matter

Complaint: ***
I am rejecting this response
because: Although the correct item has finally been installed, there is no excuse for the lack of customer service that I, as a customer, was subjected to This is a terrible way to run a business and I'm reasonably sure that the only reason I have a floor now is because the Revdex.com got involved It should not take from 3/until 4/to get square feet of produce installed I spent hours, yes hours, on the phone with customer service and never had a contact from the local officeThe original order was incorrect, the man that was sent to correct it was rude and unprofessional and I was told by the installer that the job was so small that it wasn't worth his time to do it. Believe me, if I had not persisted, it would not be there today
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: We are still in process of scheduling the replacement of the flooringUntil this is complete I will NOT not be marking this as a completed issue
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsInstall was completed on October 28, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has been working with the customer on a re-selection of carpet for replacementThe local office has left several messages for the customer regarding the next steps without a return call

Complaint: ***
I am rejecting this response because:my feedback TO YOU is poor ,THE WORST COMPANY IVE EVER DELT WITH...YOU FAIL TO ACKNOLAGE ALL THE DAMAGE DONE AND MY TIME SPENT,AND COST OF FIXING MY KITCHEN..WERE IS MY COMPENSATION FOR THIS
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local General Manager spoke with the customer and was able to reach an amicable resolutionWe thank the customer for their feedback