Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, installation has been completed and we have provided a monetary accommodationWe appreciate the customer’s feedback and consider this matter resolved

The local office spoke with the customer on December 30th and the customer confirmed they received the checkWe appreciate the customer’s feedback

Complaint: ***I am rejecting the closing of this claim because:
I received the settlement agreement. I have signed the agreement and returned it to Empire
I can not mark this issue resolved until I receive the settlement money in my credit card account. As soon as I receive the money, I will mark the case closed.Sincerely,*** ***

We appreciate the customer contacting us regarding their concernsWe can find no defects with the installed carpetWe regret the customer is dissatisfied with their purchase, and the local office has been working with the customer to make them a more satisfied customer

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and the repairs were completed on August 13, We appreciate the customer's feedback and hope to assist him with future home improvement
projects
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Repairs have not been completedI was contacted by the GM and he sent out a company representative to assess the problemI was later contacted by the GM who informed me that the installation manager would contact me to resolve the issueAlthough I was contacted by the installation manager, no work has been scheduled or completed
Final Business Response /* (4000, 13, 2015/09/17) */
We have been in contact with the customer, and the replacement was completed on September 16, We appreciate the customer's feedback and look forward to amicably resolving this matter
Final Consumer Response /* (2000, 15, 2015/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If though the work did not start as scheduled we are pleased with the work completed and with the contractor that was assigned to resolve the problem

We appreciate the customer contacting us regarding their concerns Services were completed on August 19th, and we have discounted the order for the inconvenienceWe appreciate the customer’s feedback regarding their order

Service was completed on Monday November 27thWe appreciate the customer’s feedback

Currently we are still waiting on the material to arrive; we have been advised the order was shipped on September 14thWe've touched base with the customer and will contact to install once the order has arrived

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processedWe agreed to an additional discount, and it will be processed to the
customer’s financing accountWe appreciate
the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the installation was rescheduled for December 18, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have agreed to a monetary accommodation which was processed on May 3, We appreciate the customer’s feedback and consider this matter resolved

The check was mailed on December 22ndPlease allow business days to receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Stanley And Barbara ***

Initial Business Response /* (1000, 5, 2015/10/12) */
We appreciate the customer contacting us regarding her concernsWe regret the delay in the installation and any inconvenience that occurred as a resultThe installation was completed on October 11, 2015, and we also offered the customer a
partial discount for customer satisfaction and goodwillWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for a manager to call meThe woman that I spoke to Sunday during install said an upper manager would be calling me on Monday, 10/Never received a call, have not received anything in writing reflecting my discount, and when I called *** where my financing is through, they don't show any discount, only the full charge
This needs to be resolved and Empire Today needs to take responsibility and call me backWhen I am quoted 2-hours for upper management to handle my complaint and it has now been three days, that is not resolving the issue
Final Business Response /* (4000, 9, 2015/10/20) */
We have spoken with the customer and advised that the discount has been processed and will be applied to her financing accountWe appreciate the customer's feedback and look forward to amicably resolving this matter
Final Consumer Response /* (2000, 11, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Glad this issue is resolvedI have not received my first bill, so I am going to assume they got this squared awayI will never do business with this company again, nor will I recommend their servicesIt is unfortunate that in this day an age, a business still does not understand that a simple I am sorry can go a long way

Inspection of the installed floor is scheduled for tomorrow, Tuesday July 18th

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer directly and has scheduled for repairs under warranty at no cost to the customer

Complaint: ***
I am rejecting this response because they initially offered a $credit (4% of the cost of the job)I rejected this as unsatisfactory and insultingAngelica acknowledged and asked what we would consider satisfactoryI said 15%, or $would be ok, even though we really feel like is should be a 25% credit, but we were willing to find a middle groundAngelica replied she should be able to get that, but when she called back again she said she was able to increase the offer to $300, a disappointing 5%, and a negligible increase to the previous offerIt is clear the business is not willing to accept proper responsibility for the destruction and mishandling of our personal property
Sincerely,
Kendra ***

Complaint: ***
I am rejecting this response
because:In fact the severe weather was two days prior to the scheduled appointment, and Empire confirmed the appointment the day before, saying that they would be at my premises on the afternoon of March I made myself available for the appointment, and received a call on the afternoon of March where they informed me that they would not be able to honor the appointmentThis is typical of the kind of customer service that I have experienced dealing with Empire Today
Sincerely,
Stephen ***

We appreciate the customer contacting us regarding their concerns.The regional manager spoke to the customer’s husband on March 24, 2017, and reached an agreement to resolve the matter amicably

We appreciate the customer contacting us regarding their concernsWe apologize for the inconvenience rescheduling the installation causedWe offered installation at a discounted price but the customer requested to cancelPer the customer’s request, we have canceled the order and issued a full
refund of the deposit payment to the original method(s) of paymentWe look forward to working with the customer on future home improvement projects