Empire Today, LLC

Initial Business Response /* (1000, 5, 2015/09/17) */
We appreciate the customer contacting us regarding her concernsWe regret that the installation could not be completed as initially scheduledPer the customer's request, her orders have been cancelled, and the refund of her deposit was
processed back to her credit cardWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because: not all situations have been resolvedI need a manager to contact me and discuss a resolution
Sincerely,
*** ***

Complaint: ***
I
am rejecting this response because: The main reason is there is no time/date stamp on how long to replace the window treatment! I have "heard" the remark "we have ordered the replacement and once in, we will contact the customer to have it replaced" since back in July and it is now late October! What is the guarantee this time and why haven't the top regional management personnel gotten involved! My communication (consistent) with Empire Today company is well document in the files since I have been the one calling them and have not gotten any feedback, follow up or firm date of when this window treatment will be replaced
Sincerely,
*** ***

We appreciate the customer contacting us regarding his concernsWe have been attempting to reach the customer via telephone and email to discuss his concerns with the pricing, but we have not yet been able to speak with himWe look forward to hearing back from the customer and amicably resolving
this matter

We appreciate the customer contacting us regarding their concernsThe local office has come to an agreement with the customer to settle this matter amicably

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sanjay ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/15) */
We appreciate the customer contacting us regarding his concernsWe regret that the installation was not completed as initially scheduled and any inconvenience that occurred as a resultPer the customer's request, his order has been cancelled,
and the refund of his deposit has been processedWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they did refund me, but of course no one contacted me to tell meI still 100% believe this is a garbage company with horrid customer support and a massive scamGo read the reviews on Yelp and ConsumerAffairs; Thousands of negative comments

The local office has left the customer several telephone messages without reply
On Thursday July 21st, the customer service manager left another voicemail and emailed a of the customer’s signed contract clearly showing the price for the window treatments

Per the customer’s request, the order has been canceled and all payments have been refunded in full

We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the luxury vinyl plank flooring. The certified inspection is scheduled for June 24, We
appreciate the customer’s feedback and look forward to amicably resolving this matter

I Had carpet installed in my basement by Empire and they did an excellent job, the price was very affordable and the sales team was excellent

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have already scheduled to have a second company make the repairs that have asked for since this project began I want no further action from Empire We had two phone calls from Empire representatives attempting to send more subcontractors to our house When we asked about a manager coming the reps had no further information; then out of the blue - yesterday we received a call from a person calling himself a manager He arrived minutes after the call He offered to send another subcontractor to our house to repair the tile, but would not remove baseboards I have no desire to continue to drag this process out I am moving on The trend will continue with this company as long as a customer will allow it - there will be no more Empire subcontractors at my house
Sincerely,
*** & *** ***

The corporate office spoke to the customer and made an offer to resolve the matter amicablyWe look forward to the customer’s positive reply to the offer

We appreciate the customer contacting us regarding their concernsService was completed as agreed and the customer contacted us to let us know they were pleasedWe thank the customer for their feedback

Our policy would be to repair or replace under warranty (installed Feb 2017) and we are happy to move forward with service at the customer’s earliest convenience

Per the customer’s request, this order has been canceled and all payments refunded

We appreciate the customer contacting us regarding their concernsWe installed laminate flooring per contract in April We have repeatedly attempted to contact the customer regarding their concerns with the trim by telephone and email without a response

We appreciate the customer contacting us regarding their concernsWe have agreed to contract for an independent inspection of the installed floorThe inspector will contact the customer directly to schedule service

We appreciate the customer contacting us regarding his concerns
We have spoken with the customer and offered to deliver one box of product on
December 17, The customer accepted this offerWe appreciate the
customer’s feedback and look forward to amicably resolving this matter