Empire Today, LLC

We appreciate the customer contacting us regarding their concernsService was completed on July 13, We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsService is scheduled for September 12,

We appreciate the customer contacting us regarding their concerns.The local office spoke with the customer and advised do not install trim with carpet; there was no charge for trim on the order.We thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns.We installed per contact and have reviewed the installation several times at the customer's requestNo defects or deficiencies have been found.For customer satisfaction and goodwill, we will reimburse the customer for the cost of
re-hanging the closet doors

We appreciate the customer contacting us regarding their concernsWe have offered the customer replacement at no additional cost in exchange for a signed agreement, or serviceThe customer agreed to service, but refused to allow the installers to address the floor demanding a full refundThe
offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsiderWe look forward to a positive response to our offers

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer and
offered to verify that the correct color carpet was installed, but the customer
declined, as she decided to keep what is installedThe offered discount will
be processed to the customer’s
financing accountWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsIndependent inspection found minor install issues and site related damageWe have offered a reduced cost for service, which the customer declinedWe are hopeful the customer will reconsider our offer

The deposit payment was refunded by check and delivered by *** to the customer on October 26,

We appreciate the customer contacting us regarding their concernsThe local office has conducted two (2) internal inspections and each have found site related damage to the installed floorSuch damage is not covered by warrantyThe customer is welcome to have their own certified inspection
completed at their own cost for review for any warranty claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** was contacted and they are waiving the fees for the customer; they will also report to the credit bureaus that it was an error

We appreciate the customer contacting us regarding their concernsThe customer’s toilet flange protrudes above her new floorWe have recommended that the customer have a plumber review

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 8, We need to schedule one additional repair of a transitionWe appreciate the customer’s feedback and consider this matter resolved

The local office left a message for the customer to schedule repairs to the cove basePer pictures submitted by the customer, the issue appears to be moisture and not adhesive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We were able to reach an amicable resolution with the customerWe thank them for their feedback

We appreciate the customer contacting us regarding their concernsThe local office contacted the customer and scheduled service for April 7,

We appreciate the customer contacting us regarding their concernsThe window treatments were purchased in and come with a limited warrantyWe have agreed to send to the manufacturer for repairs

We appreciate the customer contacting us regarding their concernsReplacement was completed on July 19thFurther, the local office has worked with the customer on a discount on the order

The local office spoke with the customer on October 21st and agreed to a partial refund for customer satisfaction