Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office has attempted to contact the customer several times both by phone and emailWe look forward to speaking with the customer

We appreciate the customer contacting us regarding their concernsService was completed on July 24, We thank the customer for their feedback

Complaint: ***
I am rejecting this response
because:I have responded and have sent numerous pictures, we want the kitchen floor replaced, the trim and wall fixed to its original state and the entry way area fixed. The ten boxes proposed will not cover the kitchen which now has another area that is bubbling, just do the right thing and replace the flooring. They said that they had spoke to my husband who had agreed to the ten boxes, this is not acceptable to me, I have asked numerous times for the company to contact me and not my husband since he is very hard of hearing and almost deaf in one ear but they continue to call him. All I want is the floor replaced and the rest of the issues resolved
Sincerely,
*** ***

Thank you for contacting us regarding your concerns
We have agreed to a reduction in the purchase price and re-scheduling of the carpet installationWe apologize for any inconvenience

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered a refund of the laminate order with a signed agreementThe customer accepted this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The carpet was picked up and refund has been processedWe consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled an inspection at no cost to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Betty ***

We appreciate the customer
contacting us regarding her concernsWe inspected the floor on October 27,
We offered to complete the necessary repairs at no cost or to replace at
a discounted costThe customer advised that she was going out of town and
would follow up with us upon her
returnWe appreciate the customer’s feedback
and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the carpeting with a cost to me of $which I still believe I should not have had to pay but it is what it is. I am now waiting for the warranty information so I can keep it for the new install
Sincerely,
Susan ***

The local office spoke with the customer and was able to resolve the customer’s concerns amicablyWe appreciate the feedback

The refund has been processed as agreed. We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe repair work was completed on Friday, January 27th

The local office emailed customer regarding the offer to replace the carpet at a greatly discounted rate. Installed in 2014, the customer did not have a professional cleaning that fell with service guidelinesWe are unable to place a claim under warranty with the customerWe are hopeful the customer will reconsider our offer

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have provided a monetary accommodationWe appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that
they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused They are scheduled to come out tomorrow,- we'll see how that goes.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsReplacement was completed on July 28thWe’ve spoken to the customer to confirm satisfactionWe thank the customer for their feedback

We appreciate the customer’s feedback regarding their experience. Unfortunately, we do not have an installer who can install shuttersWe have offered to reimburse the customer for installation and also further discounted the order for the inconvenience

We appreciate the customer’s feedbackInstallation was completed as scheduledWe apologize for any inconvenience

We appreciate the customer contacting us regarding their concerns.The carpet installation was completed on November 4th at a discounted price due to the inconvenienceWe thank the customer for their feedback regarding their order