Empire Today, LLC

We have been in contact with the customer, and offered a partial refund with a signed agreementThe customer accepted this offer, and the refund has been processedWe appreciate the customer's feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.We installed flooring for the customer in January 2005.The local office inspected and found severe moisture damage and possibly mold growingThe moisture may have also damaged the subfloor. All of this is out of the scope of
services we offerWe have recommended that the home be tested for mold and abated if neededWe would be happy to provide a quote for repair if possible, replacement if not, once a clear air certificate has been received post-abatement

Repairs were completed on May 18thWe thank the customer for their feedback regarding their experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have sent them an email agreeing to a visit by a qualified installer for inspection and determination of suitability of a restretch of the carpet. They have not responded to me directlyI expect assurance that a restretch will correct the problem without the carpet (product) repeating the "bubbling" event again in a year or two. This product in my home is obviously of substandard quality, and the installers did not do a quality installationEmpire may call me or email for a day and time to complete this
Sincerely,
*** ***

The local office spoke with the customer and offered a discount, or to review estimates for another contractor to address the transitionsThe customer requested to discuss further with the local office and messages have been left

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Robert ***

Service was completed on Tuesday, May 9th

Complaint: ***
I am rejecting this response because: They offered me a solution based on lies and honestly a *** poor solutionI have knowledge from someone I know who works in their organization, and the person involved told me exactly what I should have gottenIf it wasnt for my friends suggestion I would have never gone to Empire, I read the terrible reviews prior to giving them my businessAnd when I tried to get a better result, the customer service rep told me she couldn't provide me details about how they came to such a conclusionHow does accompany refuse to give you the details on a business transaction that took place? Luckily I had the details prior and wanted to know why they weren't matching my informationThis furthers my proof that this company is neither transparent nor respectable.Empire's response was most likely based off the fact that they THOUGHT was uninformed and made me a low ball offerPlus the fact that the installer lied and then proceeded to steal what was rightfully mineI have such buyer's remorse.At the time in which I spoke to them, they offered me a resolution, but it didn't align with my wantsI wanted what I paid for and should have gottenNow after having to deal with this sorry excuse for customer service, I have since changed my expectationI want the remaining balance of $credited to the account and I want to wash my hands of anything to do with this company EVER AGAIN!
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.Service was completed as agreedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsService and installation is scheduled for October 29thWe thank you for your feedback

We appreciate the customer contacting us regarding her concernsWe have left the customer a message advising that the credit was processed back to her financing account on November 27, The customer can also contact *** *** to verify that the credit has been processedWe appreciate the
customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10927692, and find that this resolution is satisfactory to me
Sincerely,
Ja'net ***

We have submitted the pictures for mill reviewReply from the manufacturer typically takes weeks

Initial Business Response /* (1000, 10, 2015/07/07) */
We appreciate the customer contacting us regarding his concernsThe service was completed at no cost, as a customer courtesy, on July 6, We appreciate the customer's feedback and hope to assist him with future home improvement projects

Complaint: ***
I am rejecting this response because: I haven't heard from business about this matter.
Sincerely,
Patrick ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Empire handled this very quickly and professionally. Thanks so much!
Sincerely,
*** ***

Empire is the worst company I've ever dealt with We hired Empire to install laminate vinyl on a bathroom floor and remove the old tile and carpeting from the floor The salesman measured the floor, gave us a price quote and took our payment When the installer came out, he didn't want to remove the toilet for fear of flooding He didn't want to remove the tile wall border, because it could compromise the integrity of the room, and he didn't have a tile cutter to remove the tile He put vinyl tile on half of the floor and left the existing tile which left a small drop between the existing tile and new vinyl flooring He also put white wood trim up against the brown bathroom cabinets After several phone calls to complain leaving messages with next to no return calls, I finally had a manager send consultants out to look at the poor work After a week of trying to follow up with the manager and leaving messages I was told that their installers couldn't fix it We were then promised a refund check weeks later and after several follow up phone calls, we were told twice that the check was pulled back We were refunded half the flooring on credit card, but we are still waiting for the remainder of the money to come as a check in the mail It has been month we have been trying to resolve this

Complaint: ***
I am rejecting this response because:The business attempted to justify their pricing by telling me that they offered me a business owner discount which "is lower than the 1/off" promotion. After doing some research it is clear to me that they inflated the prices by more than double and then claim that it was suggested retail price and the price quoted was half lf that. I could not find any other business that charges as much as they do. In fact, even with the alleged "1/2off" they still come at a higher price than anyone in the city for similar quality product and installation. *** *** and *** as well as a few other specialized business in the are out bid them by 20% even at full retail price. Empire Today is engaging in deceptive advertising and offer substandard products with extremely limited selection. They are engaging in unethical practices by claiming that I was offered a business owner discount when I told the salesman from the beginning I am an active duty member of the Army.
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have been attempting to contact the customer via telephone and email to discuss and schedule the necessary repairsWe have not yet been able to speak with the customerWe look forward to hearing back from the customer and amicably
resolving this matter

We appreciate the customer contacting us regarding their concerns.The invoice was forwarded to the customer on Monday January 30th, and the customer advised that the discount had been applied to the order previously