Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** was contacted and they are waiving the fees for the customer; they will also report to the credit bureaus that it was an error

We appreciate the customer contacting us regarding their concernsThe service was completed as agreedFurther we have discounted the order for customer satisfaction and goodwillWe thank the customer for their feedback and look forward to working with the customer on future home improvement
projects

The local office left a message for the customer to schedule repairs to the cove basePer pictures submitted by the customer, the issue appears to be moisture and not adhesive

We appreciate the customer contacting us regarding their concernsWe have contacted the technician regarding the customer’s concerns and the tech will contact the customer directly to schedule

We appreciate the customer contacting us regarding her concerns
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer and
offered to verify that the correct color carpet was installed, but the customer
declined, as she decided to keep what is installedThe offered discount will
be processed to the customer’s
financing accountWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Doris ***

We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd

We appreciate the customer contacting us regarding their concernsThe customer’s toilet flange protrudes above her new floorWe have recommended that the customer have a plumber review

We appreciate the customer contacting us regarding their concernsReplacement was completed on July 19thFurther, the local office has worked with the customer on a discount on the order

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the installation was completed on June 8, We need to schedule one additional repair of a transitionWe appreciate the customer’s feedback and consider this matter resolved

The customer’s order was re-scheduled and installed as agreed on August 10, We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience

The local office spoke with the customer on October 21st and agreed to a partial refund for customer satisfaction

Revdex.com:Empire has agreed to schedule the repairs the week of 8-1-2016, I have agreed to this but reluctant that it will happen based on all of the other appointment that have been previously scheduled and no one showed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding his concernsThe window treatment order has been cancelled, and the refund has been processed We have spoken with the customer, and the molding installation is scheduled to be completed on February 10, We appreciate the customer’s
feedback and look forward to amicably resolving this matter

The local office has called the customer on both numbers multiple times and left voicemails. Per our records, there was a stop payment placed on the customer’s check for $When the customer did not respond to repeated inquires, the account was referred to collections. We recommend the
customer continue work through the collections company as they refer to in the complaint

Complaint: ***
I am rejecting this response because:In addition to the full refund I also want $for all the trouble and expense I have gone through since August 19, Waiting for up to hours and Empire does not show up for the scheduled completion (times)Damage to my home: carpets had to be shampooed; the new floor had to be cleaned; walls, counters, tubs, toilets, doors and appliances had to be cleaned; toilets still need to be pulled, resealed and re-installed ( I have submitted estimates for this repair twice) litter had to be picked up from my driveway and yardI lost time (waiting for workmen who did not show & getting estimates for the same repairs twice) at work so therefore I lost wagesCountless time spent on the phone and faxing and e-mailing only to be told they didn't have the items and had to do it all over againWaiting for days to hear back and when I finally talked with someone at Empire they hadn't listened to the voice mail or read the e-mail and would look it up as I was on holdThe embarassment of having family and friends over for Christmas celebrations on a bare subfloor that Empire had said would be taken care of in a week and six weeks later it is still bare and then Empire reports that the job is complete without ever talking to me or returning my phone call in which I left a message telling them for the 3rd or 4th time that it was NOT completeThe aggravation and frustration of this project has been off the chartsNo amount of money will take care of thatNo company should be allowed to treat customers like this, hold their money and not complete a job to the customer's satisfaction
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsAn inspection was done on October 17, We will be returning on October 26, to show the customer samplesWe appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Gina ***