Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have contacted the technician regarding the customer’s concerns and the tech will contact the customer directly to schedule

We appreciate the customer contacting us regarding their concerns The local office contacted the customer by telephone and offered to repair the molding at no cost to the customerAlternately, we have offered to discount the order so they may have their own contractor address. We are
currently waiting for the customer’s response to our offers

I was highly impressed with this company from my sales appointment all the way through the installation As I soon found out, replacing my whole story home with new carpet was like movingAfter a week or more of packing up all items, I was worried how the installers were going to get all my furniture moved and back in placeI imagined the worst Well...I was extremely satisfied with the installation crewThey were respectful of my home and furnitureThe lead crew man was professional and explained everything at the beginningAlso he welcomed our questions along the wayThis crew had a great process that allowed them to complete the job within one day with efficiency
I highly recommend Empire Today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The packet containing a very detailed complaint along with photographs will be transmitted within the next seven days Upon acknowledgement of receipt, I will consider closing this complaint as it is becoming painfully obvious that regardless of how dedicated the staff may be, restitution for out of pocket expense is all I can expect to receive All other deficiencies will simply be ignored
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe service was completed as agreedFurther we have discounted the order for customer satisfaction and goodwillWe thank the customer for their feedback and look forward to working with the customer on future home improvement
projects

We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Doris ***

We appreciate the customer contacting us regarding their concernsService was completed on February 6thWe thank the customer for their feedback

this job has yet to be completed as promised to start on Sept 29th then again on Oct 1st and yet again on Oct 12th no one has shown up to lay my new product sitting in my living room oh my three weeks of dealing with sub floor this is just wrong and now I'm being told this is my fault by Jim the installation manager so rude

Initial Business Response /* (1000, 5, 2015/08/27) */
We appreciate the customer contacting us regarding her concernsWe regret the missed repair appointments and any inconvenience that occurred as a resultWe have spoken with the customer, and the repairs were completed on August 26, We
appreciate the customer's feedback and look forward to amicably resolving this matter

The customer’s order was re-scheduled and installed as agreed on August 10, We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience

We appreciate the customer contacting us regarding her concerns
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The local office spoke with the customer and was able to reach an amicable resolution to this matterWe appreciate the customer’s feedback regarding their experience

The local office has called the customer on both numbers multiple times and left voicemails. Per our records, there was a stop payment placed on the customer’s check for $When the customer did not respond to repeated inquires, the account was referred to collections. We recommend the
customer continue work through the collections company as they refer to in the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Gina ***

Complaint: ***
I am rejecting this response because: Yes, the caroet has been fixed but at additional
expense to meIt was either pay more or don't get the floor fixedI had no other choice than to agree to pay themI do not feel that this has been resolved to my satisfaction and would like my complaint to be notedPoor quality product, poor customer service, and very poor resolution handling
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local general manager spoke with the customer on Wednesday, October 25th, offering options for resolutionCustomer advised he would review with his wife and call back

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and resolved the matter amicablyThe resolution is in processWe thank the customer for their feedback