Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office has reviewed and is submitting for review for a manufacturing warranty claim

AMAZING FROM THE 1ST PHONE CALL TO THE INSTALLTION

We appreciate the customer contacting us regarding their concerns The installed floor was fully replaced under warranty at no cost to the customer August 24, We thank the customer for their feedback regarding their order and service

We conducted an inspection on November 12, and determined
that a replacement is neededThe necessary material has been ordered,
and once we have received it, we will follow up with the customer to schedule
the replacement at her convenienceWe appreciate the customer’s feedback and
look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and have come to an agreement to the resolution of their matter

We appreciate the customer contacting us regarding their concernsWe have made multiple attempts to contact the customer in order to review the invoice for repairs for possible reimbursementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe offered a paid repair as this service is not covered by warrantyWe then reduced the price further, however the customer canceled the serviceWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns. The local office has inspected and contacted the customer regarding an offer to service, including replacement of the carpet on the stairs, under the warranty at no cost to the customer

We appreciate the customer contacting us regarding their concernsWe have agreed to replace the family room at no cost to the customerThe product has been ordered and the local office will contact the customer to schedule once the product has arrived

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit to the original method of paymentWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsWe spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cardsGift cards are handled by a 3rd party vendor, Please allow up to business days to receiveWe thank the customer for their
feedback regarding their order

Initial Business Response /* (1000, 5, 2015/08/07) */
We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and offered a replacementWe will be contacting the customer to schedule an appointment to select a new style for replacement at her
convenienceWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have also offered to replace the carpet in the other rooms at cost because the new carpet won't match the other rooms
Final Business Response /* (4000, 9, 2015/08/14) */
We have spoken with the customer and the replacement and new installation are both scheduled for August 25, We appreciate the customer's feedback and look forward to amicably resolving this matter
Final Consumer Response /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company went above and beyond to resolve the issue

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer regarding a reselection and reinstallation at a reduced priceThe customer asked to be scheduled with a sales associate next week to review samples

We appreciate the customer contacting us regarding their concernsUpon take up of the old flooring, possible asbestos tile was discoveredWe are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if neededWe were advised by the customer
that they moved forward with the flooring installation with another vendorWe look forward to working with the customer on future home improvement projects

We are also reimbursing the customer $as requestedChecks come from our central office and take 7-business days to be received

We appreciate the customer contacting us regarding his concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultWe have spoken with the customer and offered a partial refund, and the installation is scheduled for February 27, We appreciate
the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me
I have received my money back but want to ensure a negative posting is noted so that no future customers are placed int he same position I was.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have inspected the installed floor and offered full replacement under the labor warranty

We appreciate the customer contacting us regarding their concernsService has been completedWe apologize for any inconvenience and thank the customer for their feedback regarding the experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are currently attempting to set a date to replace the flooring
Sincerely,
Arnold ***