Empire Today, LLC

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and scheduled the repairs for March 26, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacementThe customer selected a new style, and the replacement is scheduled for February 13, We appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer who confirmed his satisfaction with the installed carpetWe thank the customer for their feedback

We have reviewed and the customer was installed with the same style and color as contractedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and discuss the request for us to meet a price matchWe were unable to accommodate the customer requestThe customer did not agree with our assessmentWe have cancelled the order as we could not
match the competitors pricingWe consider this matter resolved

We appreciate the customer contacting us regarding their concerns We installed carpet for the customer in June We inspected at no cost to the customerTo move forward with a manufacturer’s warranty claim, we must have proof of a professional cleaning every 12-months per the
warranty guidelines

We appreciate the customer contacting us regarding their concernsService was completed as agreed on April 4, We thank the customer for their feedback on their experience

The damage to the installed floor is not covered by warrantyWe have offered full replacement at an extremely discounted cost to the customer; we are hopeful they will reconsider

Unfortunately, we are unable to service the tracks for the sliding closet doorsWe have asked the customer to provide an estimates for such repairs for our review

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and service is scheduled for August 16,

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer and
advised that we will have an inspection conducted by an independent, third
party inspection companyOnce the inspection report is complete and submitted
to us, we will follow up with the
customer to discuss the results and possible
solutionsWe appreciate the customer’s feedback and look forward to amicably
resolving this matter

We appreciate the customer contacting us regarding their concerns.The carpet order was scheduled for November 23rd and installed as agreedWe have also issued a $credit to the credit card used for payment for the inconvenienceWe thank the customer for their feedback

The local office has been in contact with the customer and they have agreed to service the week of June 19th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Alyssa ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting us regarding your concerns. The local office has reviewed the installed flooring and offered repairs under warranty at no cost to the customerWe are currently waiting for the customer to confirm a date for repair

We appreciate the customer contacting us regarding their concernsThe local office has been attempting to speak with the customer by telephone to schedule repairs without a return call

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a partial discount with a signed agreementThe customer accepted this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsService was completed on August 4thWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Sincerely,
*** *** No service appointment has been made with me What will be done on the 18th? What time do I expect service Do I have to empty a room? I need information Poor communications is something the company needs to improve upon