Empire Today, LLC

We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...

service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process.  Again, we thank the customer for his time and consideration regarding this matter.

We appreciate the customer’s feedback regarding the installation in 2007. The recent inspection report states is not an installation nor manufacturing defect, rather are the site conditions causing the issue. The customer is welcome to have their own independent, certified inspection and the report would be reviewed for any warranty defects.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects and we thank the customer for...

their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and their refund was mailed to the customer on 4/30/16. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer. The flooring was submerged under water for a period of time. This damage is not covered by warranty.  We have offered to quote for replacement but the customer declined.

We appreciate the customer contacting us regarding their concerns. Replacement has been scheduled for Saturday, December 16th.

The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
R [redacted]

The local office has spoken to the customer and have resolved the matter amicably. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Victor [redacted]

We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]

We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday. We thank the customer for their feedback.

Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance.  We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns.   Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customer. Replacement was completed on September 28th. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....

We appreciate the customer’s feedback and
look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]

The local office has contacted the customer regarding the updated flooring selection and continues to work on pricing for replacement.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.