Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the...

original installation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]

We appreciate the customer’s feedback and look forward to reviewing the offered information.

The local office spoke to the customer today to discuss an amicable resolution.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We are reviewing the charge slip the customer signed for the promotional financing and working with [redacted] regarding the customer’s concerns.

We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...

hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to discount the open balance with a signed agreement. The customer accepted this offer, returned the agreement, and made the remaining payment as agreed.  We thank the customer for...

their feedback and understand this matter is resolved.

Service was completed on Saturday May 27, 2017. The local office has reached out to the customer to confirm their satisfaction with the service.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 10th and 11th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for Saturday, April 14th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
They did finally refund me the money once they knew you were involved.  Thank you very much for your assistance and time.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations Cc: m[redacted]@gmail.com; Wayne [redacted] Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving   Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16".  Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable   The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up.  We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part.  I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations wrote: Wayne And Michelle [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]

We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...

warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.

The documentation requested by the customer has been sent. Empire considers this matter resolved.

The local office spoke with the customer recently and scheduled a managers inspection on Monday, October 23rd.

We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.