Empire Today, LLC

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon an accommodation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer...

contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. Further, we discounted the order for the inconvenience. We thank the customer for their feedback on their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.   We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.

Complaint: [redacted]
I am rejecting this response because:I did get the floor inspection done on 11/21 and now Empire...

Today will not respond to me with the results. I have left over four messages and get no return calls. This company should be down graded by your rating system.
Sincerely,
Rubert [redacted]

We appreciate the customer contacting us regarding their concerns.The refund has been processed to the customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.

We appreciate the customer contacting us regarding her concerns. The refund has been processed back to the customer’s credit card, and we have been in contact with the customer to confirm that she has received it. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding her concerns.
 
Service to the transitions was completed on May 27th. Additionally, we have offered to refund the service fee for the repairs out of warranty.

Complaint: [redacted]
I am rejecting this response because:Empire did...

NOT supply me with the paperwork I requested. In an effort to cover themselves, the sent me the paperwork that was not given to me initially. I asked for my account to be suspended until they could resolve THEIR mistake and they did not grant that request, I have not even heard from them. The major of my communication has been with [redacted]. I have been threatened and warned that I must continue to make payments on the account that was incorrect by their mistake. It is not fair and I should not be held responsible for their HUGE mistake. I am very upset and have been treated unfairly and they have been downright rude. They have even lied to you, Revdex.com, and told you they sent me the paperwork I requested and they have not. I wish to get this matter resolved. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation.  We offer...

no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already notified the business at-issue. The work has been benn completed to my satisfaction.
Sincerely,
Ellen [redacted]

No work was completed and per the customer's request have canceled the orders and issued a full refund.

We appreciate the customer contacting us regarding his concerns. We regret the delay in the refund and any inconvenience that occurred as a result. We have spoken with the customer and advised that the refund for his cancelled order has been processed and issued back to his credit card. We...

appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have offered to replace the ceramic flooring. Replacement is scheduled to begin July 9, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have adjusted the order to cancel and refund the portions of the order not serviced.

"line-height:115%,"sans-serif">We appreciate the customer contacting us
regarding her concernsWe have spoken with the customer and processed a $refund to the customer's credit card on April 12, as well as provided additional sub-floor prep at no cost to the customer at the time of installation. We appreciate the customer's feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. The regional manager spoke with the customer and discussed their concerns regarding their experience. We appreciate the customer’s feedback.