Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mark [redacted]

We appreciate the customer contacting us regarding their concerns.   Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.

The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was no communication from the company from July 19 until July 26. We needed to confirm with them that they actually had the materials in stock in the [redacted] warehouse to complete our job, and we needed to know when they planned to have installers at our house to do the work, so that we could arrange for someone to be at home at the scheduled time. We both work full-time jobs outside the home, so advance notice is absolutely necessary. On the morning of July 26, we received a voice mail on one of our cell phones stating that the installation crew would be at our house THE SAME DAY between 1-3pm. No advance notice, no regard for our schedule whatsoever. We scrambled to get time off work to be home at the scheduled time, only to have the crew show up at 4:45pm - not within the 1-3pm time window. If we had known this, we wouldn't have had to waste time off from work. At this point, the job has been completed and we don't see any issues with the work so far. It is simply unbelievable to us that a company can treat customers this way, with nothing more than a "we apologize for any inconvenience," and still end up with an A+ rating with the Revdex.com because the complaint has technically been satisfied. We will NEVER again do business with Empire Today, and recommend that no one else does either.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The agreed upon credit was issued on December 6th. We thank the customer for their feedback regarding their experience.

Initial Business Response /* (1000, 10, 2015/10/12) */
We appreciate the customer contacting us regarding his concerns. The refund for the [redacted]'s cancelled order was processed back to his credit card on September 11, 2015. We have left the customer a message to verify that he has received the...

refund. We appreciate the [redacted]'s feedback and look forward to amicably resolving this matter.

We have offered to have an independent inspection completed and look forward to the customer’s response.

We appreciate the customer contacting us regarding their concerns. The damage to the carpet was found to be locally caused. We have offered to work with the customer on the cost of replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carol [redacted]

The local office has spoken to the customer, who declined to schedule service. We would be happy to service at the customer’s earliest convenience.

We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. It's just too bad that I had to resort to this action to obtain the restitution from your company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Heather [redacted]

We appreciate the customer contacting us regarding their concerns. Installation was completed on January 20, 2018. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   The customer paid a fair and reasonable price for the products and services received. We offered a small discount for any waste product, but the customer preferred to have a small piece of carpet delivered. The carpet was...

delivered to the customer on August 12, 2016. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

The customer contacted us in mid-July this year and she disclosed that a pipe burst and her new flooring had become damaged by the leak.
As with most consumer products, flood damage is not covered by warranty, however we offered to work with the customer's home insurance carrier on the cost of repair or replacement; the customer repeatedly refused our offer. Further, we have not received any information from the customer's insurance carrier, and it has never been alleged that we caused the leak in the customer's home.
The customer alleges that the wrong flooring was installed. We have reviewed thoroughly and can find no discrepancies with the customer's contract or product; the customer was installed with the correct style and color of flooring as agreed. Further, our process is to have the customer verify that the correct style and color of flooring prior to installation, and sign off on this review. The customer signed off that the correct flooring product was installed, and only made this claim well after the leak in her home.
While the floor damage to the flooring so soon after installation is regrettable, we understand the home insurance carrier has made the customer whole.