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Energy Plus Holdings Reviews (154)

To Whom It May Concern, Energy Plus received [redacted] ’s complaint on June 4, The following outlines his enrollment, account status, and our resolution On July 31, 2014, [redacted] ’s electricity and natural gas accounts were enrolled online with Energy Plus During the enrollment, [redacted] was presented with all required disclosures, including the fact that our products were for month promotional variable supply prices Following the enrollment, [redacted] was emailed a copy of the Terms of Service for his electricity and natural gas accounts, which further outlined the variable supply prices, including that they may be higher than his utility’s supply rates Finally, [redacted] ’s accounts were enrolled in the Energy Plus [redacted] Airlines rewards program As a result, he earned certain mileage benefits, including initial bonus amounts, in the course of his enrollment based on his electricity and natural gas purchases To date, [redacted] has earned 20,miles Prior to receiving this complaint, Energy Plus spoke with [redacted] on May 21, We reviewed the terms of the enrollment, supply prices charged, and offered alternative supply price plans available to him Additionally, we offered to issue a courtesy credit in the form of a check for retention purposesDuring this call, [redacted] accepted our courtesy credit offer and agreed to one of our fixed supply price plans for his electricity account, while requesting to cancel his natural gas account with Energy Plus His request was processed immediately, and his natural gas account will end service on July 1, 2015, as determined by his local utility company, *** Additionally, [redacted] filed a complaint with the Maryland Public Service Commission on May 25, In response to that complaint, Energy Plus spoke with [redacted] on May 27, We reviewed the terms of his enrollment, supply prices charged, the aforementioned conversation, and confirmed the service end date for his natural gas account Lastly during the conversation, as a show of good will, we offered to issue an additional courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint [redacted] accepted this offer as well and confirmed the complaint was resolved [redacted] remains an active Energy Plus customer for his electricity account at this time Upon receiving this complaint, Energy Plus reviewed that this was filed on May 25, 2015, however we did not receive it until June 4, Based on the resolution we had with [redacted] on May 27, 2015, we consider this matter closed Please let me know if you need additional information regarding this case Sincerely, Frank S [redacted] Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f)

February 23, To Whom It May Concern, Energy Plus received [redacted] ***'s complaint on February 12, The following outlines his enrollment, account status, and our resolution [redacted] ***'s electricity and natural gas accounts were enrolled online with Energy Plus on October 6, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price planFollowing enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity and natural gas accounts which additionally outlined the variable supply prices, including that they may be higher than his local utility's supply ratesFinally, [redacted] ***'s account was enrolled in the Energy Plus [redacted] Hotel rewards programAs a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchasesTo date, [redacted] has earned 20,points.Prior to receiving the complaint, Energy Plus spoke with [redacted] on March 22, We reviewed the terms of his enrollment, supply prices charged and alternative variable price plans available for his accountAdditionally during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a checkWhile we were not obligated to offer a credit, we did so in order to amicably resolve his concern [redacted] accepted our offer and opted to remain a customer with Energy PlusOn February 6, 2015, Energy Plus received an inbound cancelation request for [redacted] ***'s natural gas account from his local natural gas utility company, ***, and his account will end service with us on April 16, 2015, as determined by ***.Upon receiving his complaint, Energy Plus spoke with [redacted] on February 17, We reviewed the terms of his enrollment, supply prices charged, the previous discussion he had with us and confirmed the service end date for his natural gas accountDuring this conversation, [redacted] requested to cancel his electricity account with Energy PlusHis request was processed immediately, and his account will end service on March 4, 2015, as determined by his local electricity utility company, ***Lastly during the conversation, as a show of good will, we offered to issue a courtesy credit in the form of a checkWe believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply priceWhile we were not obligated to offer a credit, we did so in order to amicably resolve his complaint [redacted] accepted our offer and confirmed his complaint was resolvedWe consider this matter closedPlease let me know if you need any additional information regarding this complaintFrank S

To Whom It May Concern, Energy Plus received Mr [redacted] ’s complaint on July 16, The following outlines his enrollment, account status, and our resolution Mr [redacted] ’s electricity account was enrolled online for Energy Plus on July 18, by a Mr [redacted] During the enrollment, Mr [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price plan Following enrollment, Mr [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, this account was enrolled in the Energy Plus United Airlines rewards program The rewards program was assigned to a Mr [redacted] ***’s United Airlines member number As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned 22,miles Prior to receiving the complaint, Energy Plus spoke with Mr [redacted] on June 10, We reviewed the terms of his enrollment, supply prices charged, and offered alternative variable supply price plans available for him During that conversation, Mr [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account ended service on July 15, 2015, as determined by his local utility company, *** Upon receiving his complaint, Energy Plus spoke with Mr [redacted] on July 16, We reviewed the terms of his enrollment During this call, Mr [redacted] informed us that he did not know a Mr [redacted] or Mr***, and did not consent to their acting on his or his account’s behalf Given this information and in an effort to resolve this matter, we issued a credit for the difference between our supply price and ***’s supply rate to compare for the life of the account Furthermore, we followed up on his final bill to provide the same treatment Mr [redacted] accepted this as a resolution to his complaint We consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

To Whom It May Concern, Upon receiving Mrs [redacted] ’s complaint on April 9, 2015, we researched her claims The following outlines the enrollment, account history, and account status Mrs [redacted] enrolled her electricity account online with Energy Plus on August 30, During the enrollment, Mrs [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price Following enrollment, a copy of the Terms of Service was emailed to Mrs [redacted] which further outlined the terms of her variable price Mrs [redacted] ’s account was enrolled in the Energy Plus Cash Back rewards program As a result, she received certain benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases To date, she has earned $ Prior to receiving this complaint, Energy Plus spoke with MrMatthew [redacted] on March 20, We reviewed the terms of her enrollment, supply prices, and offered alternative variable supply price plans available to him During this call, Mr [redacted] requested to cancel his account with Energy PlusHis request was processed immediately, and his account ended service with us on March 25, 2015, as determined by his local utility company, CL&P Upon receiving this complaint, Energy Plus attempted to speak with Mrs [redacted] on April 13, and 15, Unfortunately we were unable to reach her Should she choose to return our calls, we will work to resolve this complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Sincerely, Frank S [redacted] Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

To Whom It May Concern, Energy Plus received [redacted] ***’s complaint on October 14, The following outlines his enrollment, account status, and our resolution [redacted] ***’s electricity and natural gas accounts were enrolled online with Energy Plus on February 26, During the enrollment, [redacted] was presented with all required disclosures including the fact that our products were for month promotional variable supply price plans Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity and natural gas accounts which additionally outlined the variable supply prices, including that they may be higher than his local utility’s supply rates Finally, this accounts were enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity and natural gas purchases To date, [redacted] has earned 15,points Prior to receiving the complaint, Energy Plus received an inbound cancelation request from [redacted] ***’s Local electricity utility company, ***, and his account is set to end service on November 9, 2015, as determined by *** Energy Plus spoke with [redacted] on October 12, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date on the account Additionally during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer and confirmed his complaint is resolved Lastly, [redacted] agreed to keep is natural gas account open under one of our alternative variable supply price plans Upon receiving his complaint, Energy Plus attempted to speak with [redacted] on October 14, As this complaint was actually filed on October 12, prior to [redacted] speaking with us, we left a message asking him to contact us if he had additional concerns he wanted to discuss Should he choose to return our calls, we will work to resolve his complaint Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f)

To Whom It May Concern, Energy Plus received [redacted] ’s complaint on February 10, The following outlines his enrollment, account status, and our resolution [redacted] ’s account was enrolled via online enrollment on July 6, As part of the enrollment, [redacted] was presented with and accepted all required disclosures including the fact that our electricity product was for a month promotional variable supply price Following enrollment, [redacted] was emailed a copy of the Terms of Service for the account which additionally outlined the variable supply price, including that it may be higher than his utility’s supply rate Finally, [redacted] ’s account was enrolled in the Energy Plus My Points rewards program As a result, he received certain benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned 4,points Prior to filing this complaint, [redacted] spoke with Energy Plus on February 3, During this conversation, we reviewed the terms of his enrollment, supply prices charged, and alternative fixed price plans available to his account During this conversation, [redacted] requested to close the account with Energy Plus His request was processed immediately and his account will end service on February 26, 2015, as determined by his local utility company, [redacted] Upon receiving this complaint, Energy Plus attempted spoke with [redacted] on February 12, During this conversation, we again reviewed the terms of his enrollment, supply prices charged, alternative fixed price plans available to him and confirmed the service end date Finally during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint [redacted] accepted our offer and confirmed his complaint was resolvedWe consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Energy Plus CompanyPhiladelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: [redacted]

To Whom It May Concern, Upon receiving ** [redacted] ’s complaint on March , 2014, we reached out and spoke to him to address his concernsThe following outlines ** [redacted] ’s enrollment and account status with Energy Plus ** [redacted] enrolled his account online with Energy Plus on August 13, During the enrollment, ** [redacted] was presented with all required disclosures including the fact that our product was for a variable supply priceFollowing enrollment, ** [redacted] was emailed a copy of the Terms of Service for his electricity account which additionally outlined the variable supply rate including stating that it may be higher than his local distribution companyFinally, ** [redacted] ’s account was enrolled in the Energy Plus Starwood programAs a result, he received certain award benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchasesTo date, ** [redacted] has earned 10,points Upon receiving this complaint, we spoke to ** [redacted] on March 3rdDuring our discussions, we reviewed the account and the supply rates chargedAlso during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a checkWe believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply priceWhile we were not obligated to offer a credit, we did so in order to amicably resolve his complaintAfter speaking to ** [redacted] , Energy Plus considers this matter closedPlease let me know if you need any additional information regarding this complaint Michael Bair Energy Plus Company Customer Service Director Philadelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: ###-###-####

Energy Plus received [redacted] ***’s complaint on March 4, The following outlines his enrollment, account status, and our resolution [redacted] ***’s electricity account was enrolled online for Energy Plus On April 11, During the enrollment, [redacted] was presented with all required disclosures, including the fact that our product was for a month promotional variable supply price plan Following the enrollment, [redacted] was emailed a copy of the Terms of Service for his electricity account, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rate Finally, [redacted] ***’s account was enrolled in the Energy Plus Southwest Airlines rewards program As a result, he earned certain benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned 23,miles Prior to receiving the complaint, Energy Plus spoke with [redacted] ***, on July 10, We reviewed the terms of the enrollment, supply prices charged, and explained the awards plan [redacted] had enrolled for [redacted] did not make any changes to his account at that time On February 2, 2016, Energy Plus received an inbound cancelation request from [redacted] ***’s local utility company, ***, and his account was set to end service on March 1, 2016, as determined by *** Energy Plus spoke with [redacted] on February Upon receiving this complaint, Energy Plus spoke with [redacted] on March 7, We reviewed the terms of enrollment, supply prices charged, the aforementioned conversations, and confirmed the service end date on the account Lastly during the conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer, and confirmed his complaint was resolved We consider this mater closed Please let me know if you need additional information regarding this case Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

Energy Plus received ** [redacted] ***'s complaint via mail on July 14, The following outlines her enrollment, account status, and our resolution,**, [redacted] enrolled over the phone with Energy Plus on March 11, During the enrollment, ** [redacted] was presented with all required disclosures Including the fact that our electricity product was for month promotional variable supply rateFollowing enrollment, ** [redacted] was mailed a copy of the Terms of Service for her electricity account which additionally outlined the variable rate including that it may be higher than her local utilityFinally, ***'s account was enrolled in the Energy Plus [redacted] rewards programAs a result, she received certain a [redacted] benefits, including initial bonus amounts, In the course of her enrollment based on her electricity purchasesTo date, she earned 11,points.Prior to receiving this complaintEnergy Plus customer service spoke to ** [redacted] on July7thWe advised ** [redacted] of the enrollment, accepted terms of service, and her service end date of December 17, We confirmed with ** [redacted] that her total supply charges with Energy Plus were $contrary to her claims of an $overchargeAfter discussing her account, as a show of good will, she was offered a courtesy credit in an effort to resolve her complaint** [redacted] accepted this offered courtesy creditWe believe this offered resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply rateWhile we were not obligated to offer a credit, we did so In order to amicably resolve her complaint, Energy Plus considers this complaint resolvedPlease let us know if you need any additional Information regarding this case

To Whom It May Concern, Upon receiving ** [redacted] ’s complaint on March 3, 2014, we reached out and spoke to him to address his concernsThe following outlines ** [redacted] ’s enrollment and account status with Energy Plus ** [redacted] enrolled his account over the phone with Energy Plus on October 6, During the enrollment, ** [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price Following enrollment, ** [redacted] was mailed a copy of the Terms of Service for his electricity account which additionally outlined the variable supply rate Finally, ** [redacted] ’s account was enrolled in the Energy Plus Upromise program As a result, he received certain cash benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases Upon receiving this complaint, we spoke to ** [redacted] on March 5th During our discussions, we reviewed the account and the supply rates charged Also during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint After speaking to *** [redacted] , Energy Plus considers this matter closed Please let me know if you need any additional information regarding this complaint [redacted] Energy Plus Company Customer Service Director Philadelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: [redacted]

To Whom It May Concern, Energy Plus received [redacted] ***’s complaint on September 23, The following outlines his enrollment, account status, and our resolution Mr Deppa enrolled online with Energy Plus on November 16, During the enrollment, [redacted] was presented with all required disclosures including the fact that our electricity product was for a month promotional variable rate Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable rate, including that it may be higher than his local utility Finally, [redacted] ***’s account was enrolled in the Energy Plus United Airlines rewards program As a result, he received certain mileage benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, he has earned 14,miles Prior to receiving this complaint, Energy Plus spoke to [redacted] on September and 23, During these conversations, we discussed the terms of his enrollment, supply rates charged, and alternative fixed rate options available to him Additionally at that time, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price While we were not obligated to offer this credit, we did so in order to amicably resolve his complaint [redacted] accepted this credit and stated that his complaint was resolved Energy Plus received an inbound cancellation request from his local utility, ***, on September 23, 2014, and he will end service on October 8, 2014, as determined by *** Upon receiving this complaint, Energy Plus customer service attempted to speak with [redacted] on September 29th, 30th, and October 1st While we were unable to reach [redacted] directly, he did leave our customer service supervisor a voicemail on October 2nd, stating stated he considered Energy Plus’s resolution satisfactory and his complaint resolved Please let me know if you need any additional information regarding this complaint Jeff C [redacted] Energy Plus Company Philadelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: ###-###-####

To Whom It May Concern, Upon receiving ** [redacted] ’s complaint on February 18, 2014, we reached out and spoke to her to address her concernsThe following outlines ** [redacted] ’s enrollment and account status with Energy Plus ** [redacted] enrolled her account online with Energy Plus on August 4, During the enrollment, ** [redacted] was presented with all required disclosures including the fact that our product was for a month promotional, variable supply price Following enrollment, ** [redacted] was emailed a copy of the Terms of Service for her electricity account which additionally outlined the variable supply rate and stated that it may be higher than her local utility Finally, ** [redacted] ’s account was enrolled in the Energy Plus [redacted] As a result, she received certain award benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases Upon receiving this complaint, we spoke to ** [redacted] on February 18th During our discussions, we reviewed her account and the supply rates charged Also during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint After speaking to ** [redacted] , Energy Plus considers this matter closed Please let me know if you need any additional information regarding this complaint [redacted] Energy Plus Company Customer Service Director Philadelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: ( [redacted]

To Whom It May Concern, Energy Plus received [redacted] ’s complaint on January 5, The following outlines his enrollment, account status, and our resolution [redacted] ’s natural gas account was enrolled online for Energy Plus on November 22, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the natural gas account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, this account was enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his natural gas purchases To date, [redacted] has earned points Prior to receiving the complaint, Energy Plus spoke with [redacted] on January 4, We reviewed the terms of the enrollment, supply prices charged, and offered alternative supply price plans available to him During this call, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account will end service on February 24, 2016, as determined by his local utility company, *** Upon receiving his complaint, Energy Plus spoke with [redacted] on January 6, We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns [redacted] accepted our offer, and confirmed his complaint was resolveWe consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

Energy Plus received MrGregory Cichon’s complaint on February 5, The following outlines his enrollment, account status, and our resolution [redacted] ’s account was enrolled in person at the Philadelphia International Airport with Energy Plus on November 18, During the enrollment, [redacted] was presented with, and accepted, all required disclosures including the fact that our electricity product was for a month introductory variable supply price Following the enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rate Finally, [redacted] ’s account was enrolled in the Energy Plus [redacted] rewards program As a result, his account was eligible to earn certain award benefits during the course of the enrollment, including an initial bonus, based on his electricity purchases To date, he has earned 17,miles Prior to receiving this complaint, Energy Plus spoke with [redacted] on February 5, We reviewed the terms of enrollment, supply prices charged, and offered alternative supply price plans available to his During this call, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account ended service on February 11, 2016, as determined by his local utility company, *** Upon receiving this complaint, Energy Plus spoke with [redacted] on February 8, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check While we were not obligated to offer a credit, we did so in order to amicably resolve his concern We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price [redacted] accepted our offer, and confirmed this complaint was resolved We consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

To Whom It May Concern, Energy Plus received [redacted] ***’s rejection to our attempted resolution on October 7, [redacted] also emailed our customer service team with his additional concerns on October 6, Upon receiving that email, an Energy Plus customer service supervisor spoke with Mr Gavin and we are happy to confirm that we have amicably resolved [redacted] ***’s complaint During the conversation on October 6, 2014, we reviewed with [redacted] the terms of his enrollment, supply rates charged, and his service start and end dates Also at this time, as a show of good will, we offered to issue an additional courtesy credit in the form of a check We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price While we were not obligated to offer this credit, we did so in order to amicably resolve his complaint [redacted] accepted the credit as resolution of his complaint As [redacted] agreed in writing to this resolution, we consider this matter closed Please let me know if you need any additional information regarding this complaint Jeff [redacted] Energy Plus Company Philadelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: ###-###-####

To Whom It May Concern, Energy Plus received [redacted] ’s complaint on October 13, The following outlines his enrollment, account status, and our resolution [redacted] ’s electricity account was enrolled online for Energy Plus on May 31, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, this account was enrolled in the Energy Plus UPromise rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned $ Prior to receiving the complaint, Energy Plus received an inbound cancelation request from [redacted] ’s local utility company, ***, and his account ended service on September 25, 2015, as determined by *** Energy Plus spoke with [redacted] on September 25, We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account Upon receiving his complaint, Energy Plus spoke with [redacted] on October 21, We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account Laslty during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his concerns At this time, [redacted] has not accepted our offer Should he choose to accept it, we will honor the offer made Until then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company owes me much more money which they have overcharged me than they are offering to refundTheir offer is to refund me what I have been grossly overcharged for the last 3-months only I will settle if they refund the entire amount that I was over charged for the full duration of serviceOtherwise I will pursue this through the court system Regards, [redacted] ***

To Whom It May Concern, Energy Plus received [redacted] ’s rebuttal to our original response on July 1, Upon receiving [redacted] ’s rebuttal, Energy Plus attempted to speak with him on July 1, and 6, Unfortunately we were unable to reach him As stated in our initial response, we are still willing discuss a courtesy credit in the form of a check, as a show of good will to amicably resolve his concerns Should [redacted] reach back out to us, we will work to resolve the complaintUntil then, we consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

To Whom It May Concern,Energy Plus received Mr [redacted] 's complaint on February 6, The following outlines his enrollment, account status, and our resolution.Mr [redacted] 's electricity account was enrolled online with Energy Plus on March 14, During the enrollment, Mr [redacted] was presented with all required disclosures including the fact that our product was for a month variable supply price planFollowing enrollment, Mr [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply prices, including that they may be higher than his local utility's supply ratesFinally, Mr [redacted] 's account was enrolled in the Energy Plus Us Airways mileage programAs a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchasesTo date, Mr [redacted] has earned 12,miles.Prior to receiving the complaint, Energy Plus received an inbound cancelation request on June 16, from Mr [redacted] 's local utility company, ***, to notify us that his account ended service on June 2, -Upon receiving his complaint, Energy Plus attempted to speak with Mr [redacted] on February 6, and Unfortunately we were unable to reach himShould he return our calls, we will work to resolve his concernUntil then, we consider this matter closed.Please let me know if you need any additional information regarding this complaint.Frank S [redacted] ENERGY PLUS

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Description: Energy Conservation Products & Services

Address: 3711 Market St  Fl 10, Philadelphia, Pennsylvania, United States, 19104

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