Energy Plus Holdings

To Whom It May Concern,...


Upon receiving [redacted]’s complaint on August 1, 2014, we called and
spoke to her to address her concerns. The following outlines [redacted]’s
enrollment and account status with Energy Plus.
[redacted] enrolled her account online
with Energy Plus on June 30, 2011. 
During the enrollment, [redacted] was presented with all required
disclosures including the fact that our product was for a variable supply rate.  Following enrollment, [redacted] was emailed a
copy of the Terms of Service for her electricity account which additionally
outlined the variable supply rate including that it may be higher than her
local utility company.  Finally, [redacted]’s account was enrolled in the
Energy Plus [redacted].  As a result, she received certain
cash benefits, including an initial bonus amount, in the course of her
enrollment based on her electricity purchases.
Prior to receiving this
complaint, Energy Plus spoke with [redacted] several times between July 21, 2011
and July 30, 2014.  , [redacted] first
contacted Energy Plus on July 21, 2011 and requested budget billing for the
supply portion of her bill.  On July 25,
2011, [redacted] was offered and accepted the budget billing calculation amount
of $120.06.  On November 8, 2011, Ms.
Diggs requested that we review her budget billing amount.  Energy Plus recalculated Ms. Digg’s budget
billing based on her updated usage and pricing. 
[redacted] accepted the new calculation of $103.58 on November 15, 2011.  Energy Plus additionally discussed with [redacted] the terms of her program, including the fact that our product was for a
variable supply price, several times prior to receiving this complaint.  Upon receiving this complaint, an Energy Plus
representative spoke to [redacted] on August 5th regarding her
complaint.  During this discussion, we
reviewed the account and her supply rates charged.  Also during our discussion, as a show of good
will, we agreed to issue a courtesy credit in the form of a check.  We
believe this resolution was fair, since our Terms of Service clearly indicate
that our program was for a variable supply price.  While we were not
obligated to offer a credit, we did so in order to amicably resolve her
complaint.   [redacted] accepted this
credit.  Energy Plus considers this
matter closed.  Please let me know if you need any additional information
regarding this complaint
 
[redacted]
Energy Plus Company
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA 19104
Tel:  ([redacted]

To Whom It
May Concern,
Upon receiving Mr. James...

White’s complaint on July 29, 2014, we called and
spoke to him to address his concerns. The following outlines [redacted]’s
enrollment and account status with Energy Plus.
[redacted] enrolled his account
online with Energy Plus on May 16, 2013. 
During the enrollment, [redacted] was presented with all required
disclosures including the fact that our product was for a 3 month promotional
variable supply price.  Following enrollment,
[redacted] was emailed a copy of the Terms of Service for his electricity
account which additionally outlined the variable supply rate including that it
may be higher than his local utility.  Finally, [redacted]’s account was
enrolled in the Energy Plus [redacted] program.  As a result, he
received certain award benefits, including an initial bonus amount, in the
course of his enrollment based on his electricity purchases.  To date, he
has earned 32,224 miles.
Prior to receiving this complaint, an Energy Plus representative spoke to [redacted]
on April 7, 2014, regarding his supply rates. 
On that call, [redacted] advised he did not want Energy Plus to cancel
his account as he would call his local utility [redacted], to process the cancellation.  A cancellation request was never received by
Energy Plus.  Upon receiving this
complaint, we spoke to [redacted] on July 29, 2014.  During our discussion, we advised [redacted]
that the Energy Plus customer service line was closed for approximately one
hour on July 29th due to an internal error.  The error has been fixed and our customer
service line is working as expected again. 
Also during our discussion, we reviewed his supply rates and, as a show
of good will, we agreed to issue a courtesy credit in the form of a
check.  We believe this resolution was fair, since our Terms of Service
clearly indicate that our program was for a variable supply price.  While
we were not obligated to offer a credit, we did so in order to amicably resolve
his complaint.  [redacted] accepted this credit.  [redacted] stated his complaint has been
resolved.  [redacted]’s account with
Energy Plus will end service on August 25, 2014, as determined by [redacted]. 
Please let me know if you need any additional information regarding this
complaint
 
Michael B[redacted]
Energy Plus Company
Customer Service Director
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA 19104
Tel:  ([redacted]

To Whom It May Concern,Energy Plus received [redacted]'s complaint via mail on October 16, 2014. The following outlines her enrollment, account status, and our resolution.[redacted] enrolled online with Energy Plus on March 21, 2014. During the enrollment, [redacted] was presented with all required disclosures including the fact that our electricity product was for a 3 month promotional variable supply price. Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable price, including that it may be higher than her local utility's supply rate. Finally, [redacted]'s account was enrolled in the Energy Plus [redacted]'s Total Rewards program. As a result, she was set to receive certain benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases. To date, she has earned 5,098 points.Prior to receiving this complaint, Energy Plus spoke to [redacted] several times between July 15 and October 6, 2014 regarding her [redacted]'s Total Rewards program. [redacted] provided a corrected [redacted]'s member number on the July 29th conversation, which differed from the member number she provided online during her enrollment. Energy Plus then resent the points to this member number, as per her request. On October 6th, [redacted] contacted Energy Plus with concerns over the points not appearing in the aforementioned account. We apologized for her experience and reached out to [redacted]s Total Rewards to confirm that the points would be posted correctly. Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint. [redacted] accepted this credit.After receiving this complaint, [redacted] contacted Energy Plus on October 20, 2014 to discuss billing Concerns. During this discussion, we reviewed the terms of her enrollment, supply prices charged, and alternative fixed supply price options available to her. [redacted] requested to cancel our Service at that time. Her request was processed immediately, and she will end service on November 13, 2014, as determined by her local utility, [redacted]. To further ensure that [redacted]'s original concern regarding the [redacted]'s Total Rewards was resolved, Energy Plus reached out to [redacted]s on October 8, 2014. On October 24, 2014, [redacted]s replied confirming that they had successfully posted all 5,098 points to [redacted]'s account. We consider this matter closed.Please let me know if you need any additional information regarding this complaint.Jeff C

---------- Forwarded message ----------
12.8000001907349px; font-family: arial, sans-serif;">From: [redacted]<[redacted]>Date: Fri, Mar 27, 2015 at 9:48 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" <[email protected]>My issue was resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending the receipt of the promised refund check.
However, I'm still waiting to receive the check.
Regards,
[redacted]

see attached

Energy Plus received **. [redacted]'s complaint via mail on July 14, 2014. The following outlines her enrollment, account status, and our resolution,**, [redacted] enrolled over the phone with Energy Plus on March 11, 2013. During the enrollment, **. [redacted] was presented with all required...

disclosures Including the fact that our electricity product was for 3 month promotional variable supply rate. Following enrollment, **. [redacted] was mailed a copy of the Terms of Service for her electricity account which additionally outlined the variable rate including that it may be higher than her local utility. Finally, **. [redacted]'s account was enrolled in the Energy Plus [redacted] rewards program. As a result, she received certain a[redacted] benefits, including initial bonus amounts, In the course of her enrollment based on her electricity purchases. To date, she earned 11,017 points.Prior to receiving this complaint. Energy Plus customer service spoke to **. [redacted] on July7th. We advised **. [redacted] of the enrollment, accepted terms of service, and her service end date of December 17, 2013. We confirmed with **. [redacted] that her total supply charges with Energy Plus were $559.78 contrary to her claims of an $800 overcharge. After discussing her account, as a show of good will, she was offered a courtesy credit in an effort to resolve her complaint. **. [redacted] accepted this offered courtesy credit. We believe this offered resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply rate. While we were not obligated to offer a credit, we did so In order to amicably resolve her complaint, Energy Plus considers this complaint resolved. Please let us know if you need any additional Information regarding this case.

To Whom It May Concern,
 Energy Plus received [redacted]’s rebuttal to our
original response on July 1, 2015.
 Upon
receiving [redacted]’s rebuttal, Energy Plus attempted to speak with him on
July 1, 2 and 6, 2015.  Unfortunately we
were unable to reach him.  As stated in
our initial response, we are still willing discuss a courtesy credit in the
form of a check, as a show of good will to amicably resolve his concerns.  Should [redacted] reach back out to us, we
will work to resolve the complaint. Until
then, we consider this matter closed.
 Please let me know if you need any
additional information regarding this complaint.
 
Frank S[redacted]


















3711
Market Street, 10th Floor
Philadelphia,
PA 19104
###-###-####
(p)
###-###-#### (f)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I returned phone call to no response.
The company business model is based on bait and switch scam.  The bait with a promotional rate then increase the rate to an irrational high amount knowing that the customer has a lag of 45-60 days to unwind this contract.  Charging an electric rate of double the local utility & more than any other published rate is unreasonable! No rewards program comes close to making up the difference for this obvious price guage.  This company should be investigated by the energy board and penalized.
Regards,
[redacted]

To Whom It May Concern,Energy Plus received Mr. [redacted]'s complaint on February 6, 2015. The following outlines his enrollment, account status, and our resolution.Mr. [redacted]'s electricity account was enrolled online with Energy Plus on March 14, 2013. During the enrollment, Mr....

[redacted] was presented with all required disclosures including the fact that our product was for a 3 month variable supply price plan. Following enrollment, Mr. [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply prices, including that they may be higher than his local utility's supply rates. Finally, Mr. [redacted]'s account was enrolled in the Energy Plus Us Airways mileage program. As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases. To date, Mr. [redacted] has earned 12,846 miles.Prior to receiving the complaint, Energy Plus received an inbound cancelation request on June 16, 2014 from Mr. [redacted]'s local utility company, [redacted], to notify us that his account ended service on June 2, 2014. -Upon receiving his complaint, Energy Plus attempted to speak with Mr. [redacted] on February 6, 9 and 10 2015. Unfortunately we were unable to reach him. Should he return our calls, we will work to resolve his concern. Until then, we consider this matter closed.Please let me know if you need any additional information regarding this complaint.Frank S[redacted] ENERGY PLUS

To Whom It May Concern,
Upon receiving **....

[redacted]’s complaint on March 3, 2014, we reached out
and spoke to him to address his concerns. The following outlines **.
[redacted]’s enrollment and account status with Energy Plus.
**. [redacted]
[redacted] enrolled his account over the phone with Energy Plus on October 6,
2011.  During the enrollment, **. [redacted]
was presented with all required disclosures including the fact that our product
was for a variable supply price. 
Following enrollment, **. [redacted] was mailed a copy of the Terms of
Service for his electricity account which additionally outlined the variable
supply rate.  Finally, **. [redacted]’s account was enrolled in the Energy
Plus Upromise program.  As a result, he received certain cash benefits, including
an initial bonus amount, in the course of his enrollment based on his
electricity purchases.  
Upon receiving this complaint, we spoke to **. [redacted] on March 5th.  During our discussions, we reviewed the
account and the supply rates charged. 
Also during our discussion, as a show of good will, we agreed to issue a
courtesy credit in the form of a check.  We believe this resolution was
fair, since our Terms of Service clearly indicate that our program was for a
variable supply price.  While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint.  After speaking to [redacted].
[redacted], Energy Plus considers this matter closed.  Please let me know if
you need any additional information regarding this complaint
 
[redacted]
Energy Plus Company
Customer Service Director
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA 19104
Tel:  [redacted]

To Whom It May Concern,
Energy Plus received [redacted]’s rejection to our
attempted resolution on October 7, 2014. 
[redacted] also emailed our customer service team with his additional
concerns on October 6, 2014.  Upon
receiving that email, an Energy Plus customer service supervisor spoke with Mr.
Gavin and we are happy to confirm that we have amicably resolved [redacted]’s
complaint.
During the conversation on October 6, 2014, we reviewed with
[redacted] the terms of his enrollment, supply rates charged, and his service
start and end dates.  Also at
this time, as a show of good will, we offered to issue an additional
courtesy credit in the form of a check. 
We believe this resolution was fair, since our Terms of Service clearly
indicate that our program was for a variable supply price.  While we were not obligated to offer this
credit, we did so in order to amicably resolve his complaint.  [redacted] accepted the credit as resolution
of his complaint.  As [redacted] agreed in
writing to this resolution, we consider
this matter closed.
Please let me know if you need any additional information regarding this
complaint.
 Jeff [redacted]
Energy Plus Company
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA
19104
Tel:  ###-###-####

To Whom It May Concern,
Energy Plus received [redacted]’s complaint on September
10, 2014.  The following outlines...

his enrollment, account status, and our
resolution.
[redacted] enrolled over the phone with Energy Plus on November
13, 2013.  During the enrollment, [redacted] was presented with all
required disclosures including the fact that our electricity product was for a
3 month promotional variable rate. 
Following enrollment, [redacted] was mailed a copy of the Terms of
Service for the electricity account which additionally outlined the variable
rate, including that it may be higher than his local utility.  Finally, [redacted]’s account was enrolled in the Energy Plus [redacted] Alumni Association
cash back awards program.  As a result, he received certain cash benefits,
including an initial bonus amount, in the course of his enrollment based on his
electricity purchases.
Prior to filing this complaint, Energy Plus spoke to Mr.
Rosen on September 8, 2014.  During this
conversation, [redacted] requested to cancel the service.  His request was processed immediately, and he
will end service on September 23, 2014 as determined by his local utility,
[redacted].
Upon receiving this complaint, Energy Plus customer service
spoke to [redacted] on September 10, 2014. 
During this discussion, we reviewed the terms of the enrollment, supply
rates charged, and the service end date.  
Also
at this time, as a show of good will, we offered to issue a courtesy
credit in the form of a check.  We
believe this resolution was more than fair, since our Terms of Service clearly
indicate that our program was for a variable supply price.  While we were not obligated to offer this
credit, we did so in order to amicably resolve his complaint.  [redacted] accepted this credit and agreed
that his complaint was resolved.  We
consider this matter closed.  
Please let me know if you need any additional information regarding this
complaint.
Jeff C[redacted]
Energy Plus Company
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA
19104
Tel:  ###-###-####

To Whom It May Concern,
Upon receiving **. [redacted]’s complaint on February 18, 2014, we reached out and spoke to her to address her concerns. The...

following outlines **. [redacted]’s enrollment and account status with Energy Plus.
**. [redacted] enrolled her account online with Energy Plus on August 4, 2013.  During the enrollment, **. [redacted] was presented with all required disclosures including the fact that our product was for a 3 month promotional, variable supply price.  Following enrollment, **. [redacted] was emailed a copy of the Terms of Service for her electricity account which additionally outlined the variable supply rate and stated that it may be higher than her local utility.  Finally, **. [redacted]’s account was enrolled in the Energy Plus [redacted].  As a result, she received certain award benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases.  
Upon receiving this complaint, we spoke to **. [redacted] on February 18th.  During our discussions, we reviewed her account and the supply rates charged.  Also during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check.  We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price.  While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint.  After speaking to **. [redacted], Energy Plus considers this matter closed.  Please let me know if you need any additional information regarding this complaint
 
[redacted]
Energy Plus Company
Customer Service Director
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA 19104
Tel:  ([redacted]

February 11, 2015
To Whom It May Concern,
Energy Plus received [redacted]'s complaint on January 30, 2015. The following outlines his enrollment, account status, and our resolution.[redacted]' account was enrolled online with Energy Plus on December 19, 2011. During the...

enrollment, [redacted] was presented with all required disclosures including the fact that our electricity product was for a variable supply price. Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility's supply rate. Finally, [redacted]’ account was enrolled in the Energy Plus [redacted] Hotel Points program. As a result, he received certain benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases.Prior to receiving this complaint, Energy Plus spoke with [redacted] on December 9, 2014. During this conversation, we discussed the terms of his enrollment and supply prices charged. [redacted] requested to cancel the account at that time. His request was processed immediately, and his service ended with Energy Plus on January 26, 2015, as determined by his local utility company, [redacted].
Upon receiving the complaint, Energy Plus spoke with [redacted] on February 3, 2015. We again reviewed the terms of his enrollment, supply prices charged and confirmed the service end date on the account. Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint. [redacted] accepted our offer as a resolution of his complaint. We consider this matter closed.Please let me know if you need any additional information regarding this complaint.Frank S

To Whom It May Concern,
Upon receiving **. [redacted]’s complaint on March 3 , 2014, we reached out and spoke to him to address his concerns. The following outlines **. [redacted]’s enrollment and account status with Energy Plus.
**. [redacted] enrolled his account online with...

Energy Plus on August 13, 2012. During the enrollment, **. [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price. Following enrollment, **. [redacted] was emailed a copy of the Terms of Service for his electricity account which additionally outlined the variable supply rate including stating that it may be higher than his local distribution company. Finally, **. [redacted]’s account was enrolled in the Energy Plus Starwood program. As a result, he received certain award benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases. To date, **. [redacted] has earned 10,495 points.
Upon receiving this complaint, we spoke to **. [redacted] on March 3rd. During our discussions, we reviewed the account and the supply rates charged. Also during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check. We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price. While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint. After speaking to **. [redacted], Energy Plus considers this matter closed. Please let me know if you need any additional information regarding this complaint
Michael Bair
Energy Plus Company
Customer Service Director
Philadelphia Call Center
3711 Market Street, 10th Floor | Philadelphia, PA 19104
Tel: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As of today, I have not received the check for the credit refund but I assume it will be delivered soon. 
Regards,
[redacted]

To Whom It May Concern,...


Upon receiving [redacted]’s complaint on July 23, 2014, we called and
spoke to him to address his concerns. The following outlines [redacted]’s enrollment and account status with Energy Plus.
[redacted] enrolled his account
in person with Energy Plus on November 19, 2013.  During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a 3 month promotional variable supply price.  Following enrollment, [redacted] was mailed a
copy of the Terms of Service for his electricity account which additionally
outlined the variable supply rate including that it may be higher than his
local utility company.  Finally, [redacted]’s account was enrolled in the
Energy Plus US Airways program.  As a result, he received certain award
benefits, including an initial bonus amount, in the course of his enrollment
based on his electricity purchases.  To date, he has earned 11,526 miles.
Prior to receiving this complaint, an Energy Plus representative spoke to [redacted] on July 23, 2014, regarding his supply rates.  During our discussion, we reviewed the
account and the supply rates charged.  Also
during our discussion, as a show of good will, we agreed to issue a courtesy
credit in the form of a check.  We believe this resolution was fair, since
our Terms of Service clearly indicate that our program was for a variable
supply price.  While we were not obligated to offer a credit, we did so in
order to amicably resolve his complaint.  [redacted] did not accept this
credit.  Upon receiving this complaint,
Energy Plus spoke to [redacted] again on July 24, 2014, regarding his continued
concerns.  At that time, we again offered
another courtesy credit which [redacted] accepted.  [redacted] stated his complaint has been
resolved.  Energy Plus considers this
matter closed.  Please let me know if you need any additional information
regarding this complaint
 
Michael B[redacted]
Energy Plus Company
Customer Service Director
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA 19104
Tel:  ([redacted]

To
Whom It...

May Concern,
 
Energy Plus received [redacted]’s
complaint on February 10, 2015.  The following outlines his enrollment,
account status, and our resolution.
[redacted]’s account was enrolled via
online enrollment on July 6, 2014. As part of the enrollment, [redacted]
was presented with and accepted all required disclosures including the fact
that our electricity product was for a 3 month promotional variable supply
price.  Following enrollment, [redacted] was emailed a copy of the Terms
of Service for the account which additionally outlined the variable supply
price, including that it may be higher than his utility’s supply rate.  Finally, [redacted]’s account was enrolled
in the Energy Plus My Points rewards program.  As a result, he received
certain benefits, including an initial bonus amount, in the course of his
enrollment based on his electricity purchases. 
To date, [redacted] has earned 4,500 points. 
Prior to filing this complaint, [redacted] spoke with Energy Plus on February 3, 2015.  During this conversation, we reviewed the
terms of his enrollment, supply prices charged, and alternative fixed price plans
available to his account.  During this
conversation, [redacted] requested to close the account with Energy Plus.  His request was processed immediately and his
account will end service on February 26, 2015, as determined by his local
utility company, [redacted].
Upon receiving this complaint,
Energy Plus attempted spoke with [redacted] on February 12, 2015.  During this conversation, we again reviewed
the terms of his enrollment, supply prices charged, alternative fixed price
plans available to him and confirmed the service end date.  Finally during that conversation, as a show
of good will, we offered to issue a courtesy credit in the form of a
check.  We believe this resolution was fair, since the Terms of Service
clearly indicate that his plan was for a variable supply price.  While we
were not obligated to offer a credit, we did so in order to amicably resolve
his complaint.  [redacted] accepted our
offer and confirmed his complaint was resolved. We consider this matter closed. 
Please let me know if you need any
additional information regarding this complaint.
Frank S[redacted]
Energy Plus CompanyPhiladelphia Call Center 3711 Market Street, 10th
Floor  | Philadelphia, PA 19104 Tel:  [redacted]

February 23, 2015
To Whom It May Concern,
Energy Plus received [redacted]'s complaint on February 12, 2015. The following outlines his enrollment, account status, and our resolution.
[redacted]'s electricity and natural gas accounts were enrolled online with Energy Plus on...

October 6, 2012. During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a variable supply price plan. Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity and natural gas accounts which additionally outlined the variable supply prices, including that they may be higher than his local utility's supply rates. Finally, [redacted]'s account was enrolled in the Energy Plus [redacted] Hotel rewards program. As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases. To date, [redacted] has earned 20,468 points.Prior to receiving the complaint, Energy Plus spoke with [redacted] on March 22, 2013. We reviewed the terms of his enrollment, supply prices charged and alternative variable price plans available for his account. Additionally during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit, we did so in order to amicably resolve his concern. [redacted] accepted our offer and opted to remain a customer with Energy Plus. On February 6, 2015, Energy Plus received an inbound cancelation request for [redacted]'s natural gas account from his local natural gas utility company, [redacted], and his account will end service with us on April 16, 2015, as determined by [redacted].Upon receiving his complaint, Energy Plus spoke with [redacted] on February 17, 2015. We reviewed the terms of his enrollment, supply prices charged, the previous discussion he had with us and confirmed the service end date for his natural gas account. During this conversation, [redacted] requested to cancel his electricity account with Energy Plus. His request was processed immediately, and his account will end service on March 4, 2015, as determined by his local electricity utility company, [redacted]. Lastly during the conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check. We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price. While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint. [redacted] accepted our offer and confirmed his complaint was resolved. We consider this matter closed.
Please let me know if you need any additional information regarding this complaint.
Frank S