Energy Plus Holdings

Don't fall for their offer to get 10,United Miles for switching energy providers as they will more than double your energy prices a few months after switching You will pay a hefty fee for the miles through your Comed bill and even when you cancel, they will get you for one or two more months since it takes 1-billing cycles to cancel I'm not sure how this company has an A+ rating on Revdex.com They did not disclose the fact that my rate would become variable after a short period of time I wouldn't recommend this energy supplier to anyone, even if they gave me 50,bonus miles since you will pay for it in the long run

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on October 15, 2014. The following outlines his
enrollment, account status, and our resolution
*** *** enrolled in person
with Energy Plus on February 27, 2014. During the enrollment, *** ***
was presented with all required disclosures including the fact that our
electricity product was for a month promotional variable supply price. Following enrollment, *** *** was mailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable price, including that it may be higher than his local
utility’s supply rate Finally, *** ***’s account was enrolled in
the Energy Plus ** *** rewards program As a result, he received
certain mileage benefits, including an initial bonus amount, in the course of
his enrollment based on his electricity purchases. To date, he has earned 11,miles
*** *** did not contact
Energy Plus prior to filing this complaint.
Upon receiving this complaint, Energy Plus spoke to *** *** on
October 15, 2014. During this
conversation, we discussed the terms of his enrollment, supply prices charged,
and alternative fixed price options available to him. *** *** declined and requested to cancel
the account at that time. His request
was processed immediately, and he will end service on October 30, 2014, as
determined by his local utility, ***. Also at this time, as a show of good will, we
offered to issue a courtesy credit in the form of a check. We believe this resolution was fair, since
our Terms of Service clearly indicate that our program was for a variable
supply price. While we were not
obligated to offer this credit, we did so in order to amicably resolve his
complaint.
*** *** accepted this credit.
We consider
this matter closed
Please let me know if you need any additional
information regarding this complaint
Jeff
C***
Energy Plus
Market
Street, 10th Floor
Philadelphia,
PA
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
(1) Energy Plus deliberately misrepresented the pricing of their product Regarding energy rates, Energy Plus states that, “ The supply rates may be different, including higher, than the supply rate charged by your local utility company.” May means that there is a possibility that the supply rates could be different including being higher, but when this is the case in every instance, as it was in mine, the use of may is definitely misleading and therefore advertising
(2) Furthermore, the Energy Plus Holdings LLC, Terms of Service, states that, “You will receive a promotional price for your first three billing cycles After that, your prices with us will be variable We will determine the variable supply price in our discretion based on many different factors, which may include competitive prices, industry changes we are responsible for, applicable state and local taxes, profit margins, or other conditions.“ Clearly listing competitive prices first is not by accident, and supports the idea that competitive prices is the first and most important determiner of rates This is again misleading
(3) Finally, Energy Plus was permitted to provide energy to the public under Chapter of the "Electric Discount and Energy Competition Act." The purpose of this Act was provide competition in the electric power and gas industries The Act states that,
"Sections through 46, and sections 51, 57, 59, 60, 63, and of this act shall be known and may be cited as the "Electric Discount and Energy Competition Act."
C.48:3-Findings, declarations relative to competition in the electric power and gas industries.
aThe Legislature finds and declares that it is the policy of this State to:
(1) Lower the current high cost of energy, and improve the quality and choices of service, for all of this State's residential, business and institutional consumers, and thereby improve the quality of life and place this State in an improved competitive position in regional, national and international markets;
(2) Place greater reliance on competitive markets, where such markets exist, to deliver energy services to consumers in greater variety and at lower cost than traditional, bundled public utility service;
Under the guise of participating in energy deregulation and providing a lower cost of energy, Energy Plus has deceived the public and the State government In my case, my supply rates always exceeded those of *** (with the exception of the first three months where Energy Plus contractually guaranteed lower rates), The exact opposite of the purpose of deregulation and this ActI am one of many previous customers who have been taken advantage of by Energy Plus Other documented examples can be found at *** :Top Complaints and Reviews about Energy Plus Company Also, from ***, May 22,in their joint petition, the Attorney General and Consumer Counsel cited examples of solicitations made by Energy Plus that they alleged could lead reasonable consumers to conclude that they would receive benefits in addition to competitive electricity pricesHowever, some consumers complained that they paid rates much higher than, and sometimes double, the standard service rate, and reported difficulty obtaining information about variable rates from the companyThanks for your help in this matter
Regards,
*** ***

To Whom It May Concern,
Energy Plus received *** *** ***'s complaint on January 15, The following outlines his enrollment, account status, and our resolution*** ***'s electricity and natural gas accounts were enrolled online with Energy Plus on May 24,
During the enrollment, *** *** was presented with all required disclosures including the fact that our products were for month promotional variable supply pricesFollowing enrollment, *** *** was emailed a copy of the Terms of Service for the electricity and natural gas accounts which additionally outlined the variable supply prices, including that they may be higher than his local utility's supply ratesFinally, *** ***'s accounts were enrolled in the Energy Plus Ceaser's Total Rewards programAs a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity and natural gas purchases.On June 17, 2014, we received an inbound drop request from *** ***'s natural gas local utility, ***, and he ended service on September 23, 2014, as determined by ***Prior to receiving this complaint, Energy Plus spoke with *** *** on January 8, During this conversation, we discussed the terms of his enrollment and supply prices charged*** *** requested to cancel the remaining electricity account at that timeHis request was processed immediately and his electricity account will end service on February 6, as determined by his local utility, JCPLUpon receiving his complaint, Energy Plus attempted to contact *** *** on January 15, 16, and 19, Unfortunately, we were unable to reach *** ***Should he return our calls, we will work to resolve his complaintUntil then, we consider this matter closed.Please let me know if you need any additional information regarding this complaintFrank S

Current and future customers please monitor your prices after the initial billing period agreementIt was only after I was alerted by an employee of a public utility that I realized the Energy Plus rates had risen to a level that was not fair or customaryCustomer service of Energy Plus was firm in repeating the same two justifications: "we never promise savings" and "you signed and agreement that included such a statement"Both true, no dispute, But, I do believe that this company stretches the limit of equity in charging well above market rates, and only offered meager compensation when this was brought to their attentionThe rates far exceeded the cash value of any reward offered as part of their programI confirmed this by reviewing my bills and market rates over time, this is not speculationSo buyer beware, and keep an eye on your billThe customer service department did send me a reimbursement but this was for only approximately 20% of my excess costs over time

To Whom it May Concern,
face="Calibri">
Energy Plus spoke with *** *** *** on April 25, 2014, regarding this complaint. We are pleased to report we have resolved her complaint
*** *** *** enrolled her account in person with Energy Plus on July 27, 2012. During the enrollment, *** *** was presented with and accepted all required disclosures including the fact that our electricity product was for a month promotional variable supply rate. Following enrollment, *** *** was mailed a copy of the Terms of Service for her account which additionally outlined the variable supply rate including that it may be higher than her local utility. Further, *** ***’s account was enrolled in the Energy Plus Cash Back program As a result, she received certain cash benefits in the course of her enrollment based on her electricity supply purchases.
Upon receiving this complaint, we spoke to *** *** on April 25th. We reviewed the enrollment details with *** ***, specifically, that the account was enrolled as described above. We reviewed the account and the charged supply rates. Lastly during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check. We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price. While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint. *** *** agreed this resolved her complaint
Energy Plus considers this complaint resolved. Please let us know if you need any additional information regarding this case
*** ***
Energy Plus Company
Customer Service Supervisor
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on October 14,
2015. The following outlines his enrollment, account status, and our
resolution
*** ***’s electricity and natural gas accounts were enrolled online with Energy
Plus on February 26, 2015. During the enrollment, *** ***
was presented with all required disclosures including the fact that our products
were for month promotional variable supply price plans. Following enrollment, *** *** was mailed a
copy of the Terms of Service for the electricity and natural gas accounts which
additionally outlined the variable supply prices, including that they may be
higher than his local utility’s supply rates.
Finally, this accounts were enrolled in the Energy Plus *** rewards
program As a result, he received certain rewards benefits, including an
initial bonus amount, in the course of his enrollment based on his electricity and
natural gas purchases. To date, *** ***
has earned 15,points
Prior to
receiving the complaint, Energy Plus received an inbound cancelation request
from *** ***’s Local electricity utility company, ***, and his account
is set to end service on November 9, 2015, as determined by ***. Energy Plus spoke with *** *** on October
12, 2015. We reviewed the terms of the
enrollment, supply prices charged, and confirmed the service end date on the
account. Additionally during this discussion,
as a show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
concerns. *** *** accepted our offer and confirmed his
complaint is resolved. Lastly, *** ***
agreed to keep is natural gas account open under one of our alternative
variable supply price plans.
Upon
receiving his complaint, Energy Plus attempted to speak with *** *** on October
14, 2015. As this complaint was actually
filed on October 12, prior to *** *** speaking with us, we left a message
asking him to contact us if he had additional concerns he wanted to discuss. Should he choose to return our calls, we will
work to resolve his complaint. Until
then, we consider this matter closed.
Please let me know if you need any
additional information regarding this complaint
Frank S***
Market Street, 10th Floor
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Upon receiving *** **’s complaint on July 1, 2014, we called and spoke to
him to address his concerns. The following outlines *** **’s
enrollment and account status with Energy Plus
*** enrolled his account
online with Energy Plus on July 30, 2013.
During the enrollment, *** was presented with all required
disclosures including the fact that our product was for a month promotional
variable supply price. Following
enrollment, *** was emailed a copy of the Terms of Service for his
electricity account which additionally outlined the variable supply rate
including that it may be higher than his local utility company Finally,
***’s account was enrolled in the Energy Plus Starwoods program As a
result, he received certain award benefits, including an initial bonus amount,
in the course of his enrollment based on his electricity purchases
Prior to receiving this complaint, an Energy Plus representative spoke to **
** on July 1st regarding his supply rates.
During our discussion, we reviewed the account and the supply rates
charged. Also during our discussion, as
a show of good will, we agreed to issue a courtesy credit in the form of a
check. We believe this resolution was fair, since our Terms of Service
clearly indicate that our program was for a variable supply price. While
we were not obligated to offer a credit, we did so in order to amicably resolve
his complaint. *** accepted this credit. Energy Plus considers this matter
closed. Please let me know if you need any additional information
regarding this complaint
*** ***
Energy Plus Company
Customer Service Director
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: (*** ***

To Whom It May Concern, RECD JAN Energy Plus received Mr*** ***'s complaint on January 7, The following outlines his enrollment, account status, and our resolution.Mr*** enrolled in person with Energy Plus on November 16, During the enrollment, Mr
*** was presented with all required disclosures including the fact that our electricity product was for a month promotional variable supply priceFollowing enrollment, MrNecovitz was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable price, including that it may be higher than his local utility's supply rateFinally, Mr***'s account was enrolled in the Energy Plus US Airways rewards programAs a result, he was set to earn certain mileage benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchasesTo date, he has earned 11,milesUpon receiving this complaint, Energy Plus found that due to an incorrect US Airways member number provided upon his enrollment, Mr***'s miles had not been receivedWe have since spoken to Mr***, obtained his correct member number, and resent the 11,to his accountMr*** will receive these miles within the next to weeks.Prior to receiving this complaint, Mr*** contacted Energy Plus on December 26, At this time, we discussed the terms of his enrollment and supply prices chargedEnergy Plus received an inbound cancellation request from his local utility, ***, on January 6, 2015, and he ended service on January 9, 2015, as determined by ***.Upon receiving this complaint, Energy Plus spoke to Mr*** on January 16, During this conversation, we discussed the terms of his enrollment, supply prices charged, his service end dateWe further discussed the aforementioned US Airways rewards issueFinally, as a show of good will, we offered to issue a courtesy credit in the form of a checkWe believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply priceWhile we were not obligated to offer this credit, we did so in order to amicably resolve his complaintMr*** accepted this creditWe consider this matter closed.Please let me know if you need any additional information regarding this complaint.Jeff C***
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution will be satisfactory to me once I receive the credt in the amount of $as stated in my communications with energy plus and my last bill reflect a commercial rate
Regards,
*** ***

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** *** complaint on February
24, 2015. The following outlines his enrollment, account status, and our
resolution
*** *** electricity account was enrolled online with Energy Plus on October
23, 2010.
During the enrollment, *** *** was presented with all required
disclosures including the fact that our product was for a variable supply price
plan. Following enrollment, *** *** was emailed a copy of the Terms of Service for the electricity
account which additionally outlined the variable supply prices, including that they
may be higher than his local utility’s supply rates Finally, *** *** account was enrolled in the Energy Plus Continental Airlines
rewards program As a result, he received certain rewards benefits,
including an initial bonus amount, in the course of his enrollment based on his
electricity purchases. To date, *** *** has earned 26,miles
Prior to
receiving the complaint, Energy Plus spoke with *** *** on January 27,
2014. We reviewed the terms of his
enrollment, supply prices charged and alternative fixed price plans available
for his account. During that
conversation, *** *** requested to cancel his account with Energy
Plus. His request was processed
immediately, and his account ended service on February 18, 2015, as determined
by his local utility company, ***.
Lastly during that conversation, as a show of good will, we offered to
issue a courtesy credit in the form of a check. While we were not
obligated to offer a credit, we did so in order to amicably resolve his concern. We believe this resolution was fair, since the
Terms of Service clearly indicate that his plan was for a variable supply
price. *** *** accepted our offer.
Upon
receiving his complaint, Energy Plus spoke with *** *** on February 26,
We reviewed the terms of his enrollment,
supply prices charged, the previously accepted courtesy credit, and confirmed
the service end date on the accountWe consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank
S***
*** *** *** *** ***
*** ** ***
*** ***
*** ***

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on February 6, 2015. The following outlines her enrollment,
account status, and our resolution
*** ***’s electricity account was
enrolled online with Energy Plus on August 7, 2014. During the enrollment, *** *** was presented with all required disclosures including the fact that
our product was for a month variable supply price plan. Following enrollment, *** *** was emailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply prices, including that they may be higher than her
local utility’s supply rates Finally, *** ***’s accounts were
enrolled in the Energy Plus *** Airlines mileage program As a
result, she received certain rewards benefits, including an initial bonus
amount, in the course of her enrollment based on her electricity
purchases. To date, *** *** has
earned 11,miles
Prior to filing the complaint, *** *** spoke with Energy Plus on August 8, 2014. We reviewed the terms of her enrollment, the
month variable supply price plan and the awards program she was enrolled for. At that time, *** *** opted to remain a
customer with Energy Plus. *** ***
spoke with Energy Plus on February 2, 2015.
We reviewed the terms of her enrollment, supply prices charged and
discussed her previous conversation.
During this conversation, *** *** requested to cancel her account
with Energy Plus. Her request was
processed immediately and her account will end service on February 25, 2015, as
determined by her local utility company, ***
Upon receiving her complaint, Energy
plus attempted to speak with *** *** on February 6, and 10, 2015. Unfortunately we were unable to reach
her. Should she choose to return our
calls, we will work to resolve this complaint.
Until then, we consider this matter closed
Please let me know if you need any additional
information regarding this complaint
Frank
S***
Energy Plus
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

To Whom It May Concern,
Energy Plus received *** *** ***’s second rejection to
our complaint response on January 4, 2015. The following outlines our
resolution
As
previously stated, Energy Plus attempted to speak with *** *** on December
22, and 28, 2015. Unfortunately we
were unable to reach her. While we would
be willing to discuss an additional courtesy credit to issue as a good will
gesture for *** ***, this conversation would need to happen over the
phone. Frank S***, our regulatory
analyst can be reached at *** directly, which is a number that has
been left on the aforementioned contact attempts. His general office hours are 8am-4pm EST
Monday through Friday
Please let me know if you need any additional
information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

To Whom It May
Concern,
Energy Plus received *** ***’s complaint on October 2,
2015. The following outlines her enrollment, account status, and our
resolution
On November
2, 2011, *** ***’s electricity account was enrolled online with Energy
Plus. During the enrollment, *** *** was presented with all required disclosures, including the fact that
our product was for a variable supply price plan. Following the enrollment, *** *** was emailed
a copy of the Terms of Service for her electricity account, which further
outlined the variable supply price, including that it may be higher than the
local utility company’s supply rate Finally, *** ***’s account was
enrolled in the Energy Plus Delta Airlines rewards program As a result,
she earned certain mileage benefits, including an initial bonus amount, in the
course of her enrollment based on her electricity purchases. To date, *** *** has earned 28,miles
Prior to
receiving the complaint, Energy Plus spoke with *** ***, on February 15,
2012. We reviewed the terms of the
enrollment and supply prices charged.
During this call, *** *** requested us to establish budget billing
for her account. We proposed an amount
for her supply portion, which she accepted.
Energy Plus spoke with *** *** on February 15, 2013. We reviewed the terms of the enrollment,
supply prices charged, and discussed the budget billing for her account. *** *** elected to remain a customer
with Energy Plus at that time. Energy
Plus spoke with *** *** again on February 13, 2015. We again reviewed the terms of enrollment,
supply prices charged, and the aforementioned conversations. During this call, *** *** requested to
cancel her account with Energy Plus. Her
request was processed immediately, and her account ended service on March 13,
2015, as determined by her local utility company, ***
Energy Plus
received a complaint from *** *** on September 29, which she had
filed with the Maryland Public Service CommissionEnergy Plus spoke with *** *** in regards
to that complaint on September 29, 2015.
We reviewed the terms of her enrollment, supply prices charged, and confirmed
the service end date on the account. We
advised *** *** that Energy Plus shows no record of any call placed to us
in requesting to cancel her account with us. Lastly during the conversation, as a show of
good will, we offered to issue a courtesy credit in the form of a check.
We believe this resolution was fair, since the Terms of Service clearly
indicate that her plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve her
complaint. *** *** accepted our offer. Based on the resolution reached in that
conversation, we consider this mater closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

To Whom It
May Concern,
Upon receiving *** ***
***’s complaint on August 6, 2014, we called to
address her concerns. The following outlines *** ***’s enrollment and
account status with Energy Plus
*** *** enrolled her account
online with Energy Plus on August 3, 2013.
During the enrollment, *** *** was presented with all required
disclosures including the fact that our product was for a month promotional
variable supply price. Following
enrollment, *** *** was emailed a copy of the Terms of Service for her
electricity account which additionally outlined the variable supply rate
Finally, *** ***’s account was enrolled in the Energy Plus US
Airways program As a result, she received certain award benefits,
including an initial bonus amount, in the course of her enrollment based on her
electricity purchases To date, she has earned 12,miles
Upon receiving this complaint, an Energy Plus representative called *** *** on August 6th, 7th, and 8th, 2014, regarding her
concerns. As of August 11th,
we have not received a return call.
Prior to receiving this complaint, *** *** contacted Energy Plus on
August 8, 2014, and requested to cancel her account. Her request was processed immediately and she
will end service on August 28, 2014, as determined by her local utility
***. Should she return our call,
we will work with her to resolve her concerns.
Until then, Energy Plus considers this matter closed. Please let
me know if you need any additional information regarding this complaint
Michael B***
Energy Plus Company
Customer Service Director
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: (*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I currently am on vacation since 7/1/and will not be back home until 7/14/ In the meantime, I have made it clear both directly to Energy Plus over the phone and through the Revdex.com what an acceptable resolution to this matter should be I would like to ** *** to respond in writing through this exchange what Energy Plus want to provide as an acceptable credit.
My desired outcome is for Energy Plus Holdings to refund me the difference between the rate of per kwh I was being charged originally vs the per kwh that I have been charged for and YTD
** *** can reach me at ###-###-#### on or after July 14th
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have invited he business to contact me to resolve this complaint in writing, and they have refused to do so, and in such delay causing a longer period of increased electric bills. The business has shown a history of delays, not answering your initial request until the 3rd request a month later, and now refusing to communicate with me in writing. I have made it clear I am openand willing to discuss my complaint, but due to my current travel and my feeling that all communications should be well documented, it should be done via email in writing. The business has refused to do so, and is attempting to close the case without attempting to resolve it. In regards to the address, they are the same address. Also included in my complaint was the account number provided, which identified the correct account. This was just another exucse and delay in order to avoid dealing with the complaint. At this point, I would like the Revdex.com to demand that the business contact me in writing to resolve the complaint or make a final determination that they have not made a reasonable attempt to resolve the situation, after which I will move on to additional options to recover my losses due to their bait and switch and missleading advertising and business practices
Regards,
*** ***

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on September 14,
2015. The following outlines his enrollment, account status, and our
resolution
Mr
Casto’s electricity account was enrolled in person for Energy Plus on January 20,
2015. During the enrollment, *** *** was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, *** *** was mailed a
copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that it may be higher than his
local utility’s supply rates. Finally, this
account was enrolled in the Energy Plus United Airlines rewards program
As a result, he received certain rewards benefits, including an initial
bonus amount, in the course of his enrollment based on his electricity
purchases. To date, *** *** has earned
10,miles
Prior to
receiving the complaint, Energy Plus spoke with *** *** on September 14, 2015. We reviewed the terms of his enrollment,
supply prices charged, and offered alternative supply price plans available to him. During that conversation, *** *** requested
to cancel his account with Energy Plus. His
request was processed immediately, and his account will end service on October
8, 2015, as determined by his local utility company, ***.
Upon
receiving his complaint, Energy Plus spoke with *** *** on September 15,
2015. We reviewed the terms of the
enrollment, supply prices charged, and confirmed the service end date on the
account. Lastly during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
complaint. *** *** accepted our offer and
confirmed his complaint is resolved. We
consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on December
7, 2015. The following outlines her enrollment, account status, and our
resolution
*** ***’s electricity and natural gas accounts were enrolled online for Energy
Plus on April 17, 2015. During the enrollment, *** *** was presented with all required disclosures including the fact that our
electricity and natural gas products were for a month promotional variable
supply price plan. Following enrollment,
*** *** was emailed a copy of the Terms of Service for the electricity and
natural gas accounts which additionally outlined the variable supply price,
including that it may be higher than her local utility’s supply rates. Finally, this account was enrolled in the
Energy Plus *** Airlines rewards program As a result, she received
certain rewards benefits, including an initial bonus amount, in the course of her
enrollment based on her electricity purchases.
To date, *** *** has earned 19,miles
Prior to
receiving the complaint, Energy Plus did not speak with *** ***. Upon receiving her complaint, Energy Plus spoke
with *** *** on December 7, 2015.
We reviewed the terms of enrollment, and supply prices charged. During this call, *** *** requested to
cancel her accounts with Energy Plus.
Her request was processed immediately, and her electricity account will
end service on January 7, 2016, as determined by her local utility company,
***, while her natural gas account will end service on December 31, 2015, as
determined by her local natural gas utility company, *** *** ***. Lastly during this discussion, as a show of
good will, we offered to issue a courtesy credit in the form of a check. We believe this resolution was
fair, since the Terms of Service clearly indicate that her plan was for a
variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve her
concerns. *** *** accepted our
offerWe consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

">To
Whom It May Concern,
Upon
receiving Mrs*** ***’s complaint on April 9, 2015, we researched her
claims The following outlines the enrollment, account history, and
account status
Mrs
*** enrolled her electricity account online with Energy Plus on August 30,
2010. During the enrollment, Mrs*** was presented with all required
disclosures including the fact that our product was for a variable supply
price. Following enrollment, a copy of the Terms of Service was emailed
to Mrs*** which further outlined the terms of her variable price. Mrs***’s account was
enrolled in the Energy Plus Cash Back rewards program As a result, she
received certain benefits, including an initial bonus amount, in the course of her
enrollment based on her electricity purchases To date, she has
earned $
Prior
to receiving this complaint, Energy Plus spoke with MrMatthew *** on
March 20, 2015. We reviewed the terms of
her enrollment, supply prices, and offered alternative variable supply price
plans available to him. During this
call, Mr*** requested to cancel his account with Energy PlusHis request
was processed immediately, and his account ended service with us on March 25,
2015, as determined by his local utility company, CL&P.
Upon
receiving this complaint, Energy Plus attempted to speak with Mrs*** on April
13, and 15, 2015. Unfortunately we
were unable to reach her. Should she
choose to return our calls, we will work to resolve this complaint. Until then, we consider this matter closed
Please
let me know if you need any additional information regarding this complaint
Sincerely,
Frank S***
*** *** *** *** ***
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)