Energy Plus Holdings

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on June 10,
2015. The following outlines his enrollment, account status, and our
resolution
*** ***’s electricity account was enrolled online for Energy Plus on May 29,
2011. During the enrollment, *** *** was
presented with all required disclosures including the fact that our product was
for a variable supply price plan.
Following enrollment, *** *** was emailed a copy of the Terms of
Service for the electricity account which additionally outlined the variable supply
price, including that it may be higher than his local utility’s supply rates. Finally, *** ***’ account was enrolled in
the Energy Plus ** *** rewards program As a result, he received
certain rewards benefits, including an initial bonus amount, in the course of his
enrollment based on his electricity purchases.
To date, *** *** has earned 23,points
Prior to
receiving the complaint, Energy Plus spoke with *** *** on December 12,
2011. We reviewed the terms of his
enrollment, supply prices charged, and offered alternative variable supply price
plans available for him. *** ***
agreed to remain a customer with Energy Plus in one of our alternative variable
supply price plans. Energy Plus spoke
with *** *** again on June 5, 2015.
We reviewed the terms of enrollment, supply prices charged, the
aforementioned conversation, and offered alternative fixed supply price plans
available to him. During that
conversation, *** *** requested to cancel his account with Energy Plus. His request was processed immediately, and his
account ended service on Jun e11, 2015, as determined by his local utility
company, ***. Lastly during that
conversation, as a show of good will, we offered to issue a courtesy credit in
the form of a check. While we were not obligated to offer a credit, we
did so in order to amicably resolve his concernWe believe this resolution was fair, since the
Terms of Service clearly indicate that his plan was for a variable supply
price. *** *** declined our offer at
that time.
Upon
receiving his complaint, Energy Plus spoke with *** *** on June 12,
2015. We reviewed the terms of his
enrollment and the aforementioned conversations. Additionally we offered to discuss a courtesy
credit in the form of a check, as a show of good will to amicably resolve his
concerns. *** *** declined our offer
to discuss a good will resolution.
Should he change his mind, we will work to resolve the complaint. Until then, we consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
Market
Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received Mr[redacted]'s complaint on July
16, 2015. The following outlines his enrollment, account status, and our
resolution
Mr
[redacted]'s electricity account was enrolled online for Energy Plus on July
18, by a Mr[redacted]. During the enrollment, Mr[redacted]
was presented with all required disclosures including the fact that our product
was for a variable supply price plan.
Following enrollment, Mr[redacted] was emailed a copy of the Terms of
Service for the electricity account which additionally outlined the variable supply
price, including that it may be higher than his local utility's supply rates. Finally, this account was enrolled in the
Energy Plus United Airlines rewards program The rewards program was assigned
to a Mr[redacted]'s United Airlines member number. As a result, he received certain rewards
benefits, including an initial bonus amount, in the course of his enrollment
based on his electricity purchases. To
date, [redacted] has earned 22,miles
Prior to
receiving the complaint, Energy Plus spoke with Mr[redacted] on June 10, 2015. We reviewed the terms of his enrollment,
supply prices charged, and offered alternative variable supply price plans
available for him. During that
conversation, Mr[redacted] requested to cancel his account with Energy Plus. His request was processed immediately, and his
account ended service on July 15, 2015, as determined by his local utility
company, [redacted].
Upon
receiving his complaint, Energy Plus spoke with Mr[redacted] on July 16,
2015. We reviewed the terms of his
enrollment. During this call, Mr
[redacted] informed us that he did not know a Mr[redacted] or Mr[redacted], and did not
consent to their acting on his or his account's behalf. Given this information and in an effort to
resolve this matter, we issued a credit for the difference between our supply
price and [redacted]'s supply rate to compare for the life of the account. Furthermore, we followed up on his final bill
to provide the same treatment. Mr
[redacted] accepted this as a resolution to his complaint. We consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on January 5,
2016. The following outlines his enrollment, account status, and our
resolution
[redacted]'s natural gas account was enrolled online for Energy Plus on November 22,
2011. During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, [redacted] was emailed
a copy of the Terms of Service for the natural gas account which additionally
outlined the variable supply price, including that it may be higher than his
local utility's supply rates. Finally, this
account was enrolled in the Energy Plus [redacted] rewards program As a
result, he received certain rewards benefits, including an initial bonus
amount, in the course of his enrollment based on his natural gas
purchases. To date, [redacted] has
earned points
Prior to
receiving the complaint, Energy Plus spoke with [redacted] on January 4,
2016. We reviewed the terms of the
enrollment, supply prices charged, and offered alternative supply price plans
available to him. During this call, [redacted] requested to cancel his account with Energy Plus. His request was processed immediately, and
his account will end service on February 24, 2016, as determined by his local
utility company, [redacted].
Upon
receiving his complaint, Energy Plus spoke with [redacted] on January 6,
2015. We reviewed the terms of
enrollment, supply prices charged, and confirmed the service end date on the
account. Lastly during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
concerns. [redacted] accepted our
offer, and confirmed his complaint was resolveWe consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on October 6, 2014. The following outlines his
enrollment, account status, and our resolution
[redacted] enrolled in person
with Energy Plus on February 11, 2014. During the enrollment, [redacted]
was presented with all required disclosures including the fact that our
electricity product was for a month promotional variable rate. Following enrollment, [redacted] was mailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable rate, including that it may be higher than his local
utility Finally, [redacted]'s account was enrolled in the Energy Plus
[redacted] rewards program As a result, he received certain mileage
benefits, including an initial bonus amount, in the course of his enrollment
based on his electricity purchases. To
date, he has earned 12,miles
Prior to filing this complaint,
Energy Plus spoke with [redacted] on October 6, 2014. During this conversation, we discussed the
terms of his enrollment, supply rates charged, and alternative fixed rate
options available to him. Also at this time, as a show of good will, we
offered to issue a courtesy credit in the form of a check. We believe this resolution was fair, since
our Terms of Service clearly indicate that our program was for a variable
supply price. While we were not
obligated to offer this credit, we did so in order to amicably resolve his
complaint.
[redacted] accepted this credit
Upon receiving this complaint,
Energy Plus customer service spoke to [redacted] on October 7, 2014. During this discussion, we reviewed the terms
of the enrollment, supply rates charged, and results of the conversation the
day prior. [redacted] remains an active
customer with Energy Plus at this time.
We consider this matter closed
Please let me know if you need any additional
information regarding this complaint
Jeff
C[redacted]
Energy Plus
Company
Philadelphia
Call Center
Market
Street, 10th Floor | Philadelphia, PA
Tel:
###-###-####

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on December 17, 2015. The following outlines
her enrollment, account status, and our resolution
[redacted]'s electricity account was
enrolled online with Energy Plus on January 11, 2013. During the enrollment, [redacted] was presented with all required disclosures including the fact that
our product was for a month variable supply price plan. Following enrollment, [redacted] was emailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that they may be higher than her
local utility's supply rates Finally, [redacted]'s account was
enrolled in the Energy Plus [redacted] Hotel program As a result, she
received certain rewards benefits, including an initial bonus amount, in the
course of her enrollment based on her electricity purchases. To date, [redacted] has earned 12,points
Prior to receiving the complaint,
Energy Plus spoke with [redacted] on November 19, 2015. We reviewed the terms of the enrollment,
supply prices charged, and offered alternative supply price plans available to
her. During this call, [redacted]
requested to cancel her account with Energy Plus. Her request was processed immediately, and
her account ended service on December 8, 2015, as determined by her local
utility company, [redacted]
Upon receiving his complaint,
Energy Plus spoke with [redacted] on December 18, 2015. We reviewed the terms of the enrollment,
supply prices charged, and confirmed the service end date on the account. Lastly during this discussion, as a show of
good will, we offered to issue a courtesy credit in the form of a check.
We believe this resolution was fair, since the Terms of Service clearly
indicate that her plan was for a variable supply price. While we were not obligated to offer a
credit, we did so in order to amicably resolve her concerns. At this time, [redacted] has not accepted
our offer. Should she choose to accept
it, we will honor the offer made. Until
then, we consider this matter closed
Please let me know if you need any additional
information regarding this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on September 21,
2015. The following outlines his enrollment, account status, and our
resolution
[redacted]'s electricity account was enrolled in person for Energy Plus on August
19, 2014. During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, [redacted] was mailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that it may be higher than his
local utility's supply rates. Finally, this
account was enrolled in the Energy Plus [redacted] rewards program
As a result, he received certain rewards benefits, including an initial
bonus amount, in the course of his enrollment based on his electricity
purchases. To date, [redacted] has
earned 13,miles
Prior to
receiving the complaint, Energy Plus spoke with [redacted] on September 12,
2015. We reviewed the terms of his
enrollment, supply prices charged, and offered alternative supply price plans
available to him. During that
conversation, [redacted] requested to cancel his account with Energy Plus. His request was processed immediately, and his
account ended service on September 18, 2015, as determined by his local utility
company, [redacted]
Upon
receiving his complaint, Energy Plus spoke with [redacted] on September 24,
2015. We reviewed the terms of the
enrollment, supply prices charged, and confirmed the service end date on the
account. Lastly during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a check.
We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
complaint. [redacted] accepted our offer
and confirmed his complaint is resolved.
We consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Philadelphia,
PA [redacted]
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Upon receiving [redacted] complaint on March 13, 2014, we reached out
and spoke to her to address her concerns. The following outlines [redacted]s enrollment and account status with Energy Plus
[redacted] enrolled her account
over the phone with Energy Plus on July 31, 2012. During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a variable supply price. Following
enrollment, [redacted] was mailed a copy of the Terms of Service for her account
which additionally outlined the variable supply rate Finally, [redacted] account was enrolled in the Energy Plus Cash Back program As a
result, she received certain cash benefits, including an initial bonus amount,
in the course of her enrollment based on her electricity purchases
Prior to receiving this complaint, [redacted] requested to cancel her account on
March 12, 2014. Her request was
processed immediately and as determined by her local utility [redacted] she ended
service on March 12, 2014. Upon
receiving this complaint, we spoke to [redacted] on March 14th. During our discussion, we reviewed the
account and her charged supply rates.
Also during our discussion, as a show of good will, we agreed to issue a
courtesy credit in the form of a check. We believe this resolution was
fair, since our Terms of Service clearly indicate that our program was for a
variable supply price. While we were not obligated to offer a credit, we
did so in order to amicably resolve her complaint. Unfortunately, [redacted] did not accept this as resolution.
Should she change her mind, the offer is available for her. Until then, Energy Plus considers this matter
closed. Please let me know if you need any additional information
regarding this complaint
Michael B[redacted]
Energy Plus Company
Customer Service Director
[redacted] * [redacted] ** [redacted]

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on February 3, 2015. The following outlines his enrollment,
account status, and our resolution
[redacted]'s electricity account was
enrolled online with Energy Plus on March 19, 2010. During the enrollment, **
[redacted] was presented with all required disclosures including the fact that
our product was for a variable supply price program. Following enrollment, [redacted] was emailed
a copy of the Terms of Service for the electricity and natural gas accounts
which additionally outlined the variable supply prices, including that they may
be higher than his local utility's supply rates Finally, [redacted]'s
accounts were enrolled in the Energy Plus American Airlines mileage program
As a result, he received certain rewards benefits, including an initial
bonus amount, in the course of his enrollment based on his electricity
purchases. To date, [redacted] has
earned 15,miles
Prior to filing the complaint,
[redacted] spoke with Energy Plus on January 27, 2015. We reviewed the terms of his enrollment and
supply prices charged. During the
conversation, [redacted] asked about his reward bonus he was set to receive
under the settlement option he agreed to.
Energy Plus explained that he had not selected the appropriate options,
and because of that was not eligible for the bonus he was inquiring about. On January 29, 2015, Energy Plus received an
inbound cancelation request from his local utility, [redacted], and the account
ended service on February 3, 2015, as determined by CL&P
Upon receiving his complaint,
Energy Plus spoke with [redacted] on February 5, We reviewed the terms of his enrollment,
supply prices charged, the service end date on the account and the settlement
option he selected. Lastly during this
discussion, as a show of good will, we offered to issue a courtesy credit in
the form of a check. While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint. [redacted] accepted our offer
as a resolution of his complaint. We consider this matter closed
Please let me know if you need any additional
information regarding this complaint
Frank
S[redacted]
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

To
Whom It May Concern,
">Energy
Plus received [redacted]'s complaint on September 23, 2014. The
following outlines his enrollment, account status, and our resolution
Mr
Deppa enrolled online with Energy Plus on November 16, 2013. During the
enrollment, [redacted] was presented with all required disclosures including the
fact that our electricity product was for a month promotional variable
rate. Following enrollment, [redacted]
was emailed a copy of the Terms of Service for the electricity account which
additionally outlined the variable rate, including that it may be higher than
his local utility Finally, [redacted]'s account was enrolled in the
Energy Plus United Airlines rewards program As a result, he received
certain mileage benefits, including an initial bonus amount, in the course of
his enrollment based on his electricity purchases. To date, he has earned 14,miles
Prior
to receiving this complaint, Energy Plus spoke to [redacted] on September and
23, 2014. During these conversations, we
discussed the terms of his enrollment, supply rates charged, and alternative
fixed rate options available to him.
Additionally at that time, as a show of good will, we offered to issue a
courtesy credit in the form of a check.
We believe this resolution was fair, since our Terms of Service clearly
indicate that our program was for a variable supply price. While we were not obligated to offer this
credit, we did so in order to amicably resolve his complaint. [redacted] accepted this credit and stated
that his complaint was resolved. Energy
Plus received an inbound cancellation request from his local utility,
[redacted], on September 23, 2014, and he will end service on October 8, 2014,
as determined by [redacted]
Upon
receiving this complaint, Energy Plus customer service attempted to speak with
[redacted] on September 29th, 30th, and October 1st. While we were unable to reach [redacted]
directly, he did leave our customer service supervisor a voicemail on October 2nd,
stating stated he considered Energy Plus's resolution satisfactory and his
complaint resolved. Please let
me know if you need any additional information regarding this complaint
Jeff C[redacted]
Energy Plus Company
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: ###-###-####

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on November 16,
2015. The following outlines her enrollment, account status, and our
resolution
On February
9, 2015, [redacted]'s electricity account was enrolled over the phone for Energy
Plus. During the enrollment, [redacted]
was presented with all required disclosures, including the fact that our
product was for a month promotional variable supply price plan. Following the enrollment, [redacted] was mailed
a copy of the Terms of Service for her electricity account, which further
outlined the variable supply price, including that it may be higher than the
local utility company's supply rate Finally, [redacted]'s account was
enrolled in the Energy Plus Southwest Airlines rewards program As a
result, she earned certain mileage benefits, including an initial bonus amount,
in the course of her enrollment based on her electricity purchases. To date, [redacted] has earned 13,miles
Prior to receiving
the complaint, Energy Plus spoke with [redacted], on July 21, 2015. During this call, [redacted] had conferenced
in a representative from her local utility company, [redacted]. The representative confirmed that she would
email their supply department to process a cancelation for [redacted]'s
account, and return her back to the local utility company. Once the [redacted] representative disconnected
from the call, Energy Plus spoke with [redacted], we reviewed the terms of the
enrollment, supply prices charged, and discussed alternative supply price plans
available to her. [redacted] advised
that she was not interested in any of our offers at that time, and was
satisfied with the cancelation request that the [redacted] representative would
process. Since [redacted] indicated they
would process the cancelation, Energy Plus did not process one, and this was
explained to [redacted]
Upon
receiving this complaint, Energy Plus attempted to speak with [redacted] on
November 16, and 18, 2015.
Unfortunately, we were unable to reach her. Should she choose to return our calls, we
will work to resolve this complaint.
Energy Plus investigated our systems, and we show no records of [redacted] ever
sending a cancelation request to Energy Plus for [redacted]'s account. Due to the cancelation request in the
complaint, Energy Plus processed a cancelation for [redacted]'s account on
November 16, 2015, and her account is set to end service on December 14, 2015,
as determined by her local utility company, [redacted]. We consider this matter closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S[redacted]
Philadelphia,
PA [redacted]
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on October
13, 2015. The following outlines his enrollment, account status, and our
resolution
[redacted]'s electricity account was enrolled online for Energy Plus on May 31,
2014. During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, [redacted] was emailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that it may be higher than his
local utility's supply rates. Finally, this
account was enrolled in the Energy Plus UPromise rewards program As a
result, he received certain rewards benefits, including an initial bonus
amount, in the course of his enrollment based on his electricity
purchases. To date, [redacted] has
earned $
Prior to
receiving the complaint, Energy Plus received an inbound cancelation request
from [redacted]'s local utility company, [redacted], and his account ended
service on September 25, 2015, as determined by [redacted]. Energy Plus spoke with [redacted] on
September 25, 2015. We reviewed the
terms of enrollment, supply prices charged, and confirmed the service end date
on the account.
Upon
receiving his complaint, Energy Plus spoke with [redacted] on October 21,
2015. We reviewed the terms of
enrollment, supply prices charged, and confirmed the service end date on the
account. Laslty during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
concerns. At this time, [redacted] has
not accepted our offer. Should he choose
to accept it, we will honor the offer made.
Until then, we consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Philadelphia,
PA [redacted]
###-###-####
(p)
###-###-#### (f)

To Whom It May Concern, Upon receiving **. [redacted]’s complaint on May...

27, 2014, we called and spoke to him to address his concerns. The following outlines the [redacted]’s enrollment and account status with Energy Plus.
**. [redacted]’s spouse [redacted] enrolled her account in person with Energy Plus on February 19, 2013.  During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a 3 month promotional variable supply price.  Following enrollment, [redacted] was mailed a copy of the Terms of Service for her electricity account which additionally outlined the variable supply rate including that it may be higher than her local utility company.  Finally, [redacted]’s account was enrolled in the Energy Plus US Airways program.  As a result, she received certain award benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases.  To date, [redacted] has earned 21,942 miles.
Upon receiving this complaint, an Energy Plus representative spoke to **. [redacted] on May 28th regarding his complaint.  **. [redacted] stated he had not contacted Energy Plus prior to filing his complaint.  During our discussion on May 28th, we reviewed the account and the supply rates charged.  Also during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check.  We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price.  While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint.   **. [redacted] accepted this credit.  Energy Plus considers this matter closed.  Please let me know if you need any additional information regarding this complaint [redacted]Energy Plus CompanyCustomer Service DirectorPhiladelphia Call Center 3711 Market Street, 10th Floor  | Philadelphia, PA 19104 Tel:  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Future customers of Engergy Plus should know that after my 3 month promotional rate my rate was raised 30% each month that's 30% + 30% +30%, not sure how this constitutes good business practice or sustainable business plan long term. As said int their response, they were very smooth and adjusted my bill after making the complaint. A better business would have been happy with me switching to them and not tried to overcharge their new customer into submission. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted] <[redacted]>
Date: Sun, Oct 26, 2014 at 10:30 AM
Subject: Complaint...
To: "[email protected]" <[email protected]>
# [redacted].  This complaint has been resolved. Energy Plus company has posted my points to my Total...

Rewards Card.
     Regards...[redacted]
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

To Whom It
May Concern,
Energy Plus
received Mr. [redacted]’s rejection to the complaint response on March 5,
2015.  The following outlines our attempt at resolution.
Upon
receiving his initial rejection complaint, on February 24, 2015, Energy Plus
sent an email to Mr. [redacted]’s email address of [redacted].com, which was listed on the
complaint.  Mr. [redacted] responded to our
email notification on February 27, 2015. 
During that correspondence, we indicated to Mr. [redacted] that address of [redacted], Yarmouth Port MA, 02675, which is the address listed in the complaint,
ended service with Energy Plus on June 2, 2014. 
However, we did identify an address of [redacted], Yarmouth Port MA,
02675, which was not listed in the complaint, but matched Mr. [redacted]’s name
and email address.  This account was
enrolled in a 3 month promotional variable supply price, which Mr. [redacted] is receiving
on his account, per his enrollment.  We
advised Mr. [redacted] that once he returns, if he would like to return our calls,
we would be happy to work to a resolution. 
Until then, we consider this matter closed.
Please let me know if you need any
additional information regarding this complaint.
 
Frank
S[redacted]
3711
Market Street, 10th Floor
Philadelphia,
PA 19104
###-###-####
(p)
###-###-#### (f)

Energy Plus received [redacted]’s complaint
on March 4, 2016.  The...

following outlines his enrollment, account status,
and our resolution.
[redacted]’s electricity account was enrolled online for Energy Plus
On April 11, 2015.  During the
enrollment, [redacted] was presented with all required disclosures, including the
fact that our product was for a 3 month promotional variable supply price plan.  Following the enrollment, [redacted] was emailed
a copy of the Terms of Service for his electricity account, which further
outlined the variable supply price, including that it may be higher than the
local utility company’s supply rate.  Finally, [redacted]’s account was
enrolled in the Energy Plus Southwest Airlines rewards program.   As a
result, he earned certain benefits, including an initial bonus amount, in the
course of his enrollment based on his electricity purchases.  To date, [redacted] has earned 23,520 miles.
Prior to receiving the complaint, Energy Plus spoke with [redacted],
on July 10, 2015.  We reviewed the terms
of the enrollment, supply prices charged, and explained the awards plan [redacted]
had enrolled for.  [redacted] did not make
any changes to his account at that time. 
On February 2, 2016, Energy Plus received an inbound cancelation request
from [redacted]’s local utility company, [redacted], and his account was set to end
service on March 1, 2016, as determined by [redacted].  Energy Plus spoke with [redacted] on February 3
2016. 
Upon receiving this complaint, Energy Plus spoke with [redacted] on March
7, 2016.  We reviewed the terms of
enrollment, supply prices charged, the aforementioned conversations, and
confirmed the service end date on the account. 
Lastly during the conversation, as a show of good will, we offered to
issue a courtesy credit in the form of a check.  We believe this
resolution was fair, since the Terms of Service clearly indicate that his plan
was for a variable supply price.  While we were not obligated to offer a
credit, we did so in order to amicably resolve his concerns.  [redacted] accepted our offer, and confirmed his
complaint was resolved.  We consider this
mater closed. 
Please let
me know if you need additional information regarding this case.
Frank S[redacted]
3711
Market Street, 10th Floor
Philadelphia,
PA 19104
###-###-####
(p)
###-###-#### (f)

To Whom It May Concern,...


Upon receiving [redacted]’s complaint on July 23, 2014, we called and
spoke to him to address his concerns. The following outlines [redacted]’s enrollment and account status with Energy Plus.
[redacted] enrolled his account
in person with Energy Plus on December 12, 2013.  During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a 3 month promotional variable supply price.  Following enrollment, [redacted] was mailed a
copy of the Terms of Service for his electricity account which additionally
outlined the variable supply rate including that it may be higher than his
local utility company.  Finally, [redacted]’s account was enrolled in the
Energy Plus US Airways program.  As a result, he received certain award
benefits, including an initial bonus amount, in the course of his enrollment
based on his electricity purchases.  
Prior to receiving this complaint, an Energy Plus representative spoke to [redacted] on July 22, 2014, regarding his supply rates.  During our discussion, we reviewed the
account and the supply rates charged. 
Also during our discussion, as a show of good will, we agreed to issue a
courtesy credit in the form of a check.  We believe this resolution was
fair, since our Terms of Service clearly indicate that our program was for a
variable supply price.  While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint.  [redacted] did not
accept this credit.  Upon receiving this
complaint, Energy Plus spoke to [redacted] again on July 25, 2014, regarding
his continued concerns.  At that time, we
again offered another courtesy credit which [redacted] accepted.  [redacted] stated his complaint has been
resolved.  Energy Plus considers this
matter closed.  Please let me know if you need any additional information
regarding this complaint
 
Michael B[redacted]
Energy Plus Company
Customer Service Director
Philadelphia Call Center
3711 Market Street, 10th Floor  | Philadelphia, PA 19104
Tel:  [redacted]

Energy Plus received Mr. Gregory
Cichon’s complaint on February 5, 2016.  The following outlines his
enrollment, account status, and our resolution.
[redacted]’s account was enrolled
in person...

at the Philadelphia International Airport with Energy Plus on November
18, 2014.  During the enrollment, [redacted] was presented with, and
accepted, all required disclosures including the fact that our electricity
product was for a 3 month introductory variable supply price.  Following
the enrollment, [redacted] was mailed a copy of the Terms of Service for the
electricity account which additionally outlined the variable supply price,
including that it may be higher than his local utility’s supply rate.  Finally, [redacted]’s account was enrolled in
the Energy Plus [redacted] rewards program.  As a result, his account was
eligible to earn certain award benefits during the course of the enrollment,
including an initial bonus, based on his electricity purchases.  To date, he has earned 17,835 miles.   
Prior to receiving this complaint,
Energy Plus spoke with [redacted] on February 5, 2016.  We reviewed the terms of enrollment, supply
prices charged, and offered alternative supply price plans available to his.  During this call, [redacted] requested to
cancel his account with Energy Plus.  His
request was processed immediately, and his account ended service on February
11, 2016, as determined by his local utility company, [redacted].
Upon receiving this complaint,
Energy Plus spoke with [redacted] on February 8, 2016.  We reviewed the terms of the enrollment,
supply prices charged, and confirmed the service end date.  Lastly during that conversation, as a show of
good will, we offered to issue a courtesy credit in the form of a check.  While we were not obligated to offer a credit,
we did so in order to amicably resolve his concern.  We believe this resolution was fair, since
the Terms of Service clearly indicate that his plan was for a variable supply
price.  [redacted] accepted our offer,
and confirmed this complaint was resolved. 
We consider this matter closed.
Please let me know if you need any
additional information regarding this complaint.
Frank S[redacted]
[redacted]
Philadelphia, PA 19104
###-###-#### (p)
###-###-#### (f)

To Whom It May Concern,
Energy Plus received [redacted]'s complaint on November 21, 2014. The following outlines his enrollment, account status, and our resolution.
[redacted]'s account was enrolled via paper application as a result of a direct mail solicitation from Energy...

Plus on November 18, 2011. During the enrollment, [redacted] was presented with all required disclosures including the fact that our electricity product was for a variable supply price. Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price. Finally, [redacted]'s account was enrolled in the Energy Plus US Airways rewards program. As a result, he received certain mileage benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases. To date, he has earned 15,724 miles.Prior to receiving this complaint, Energy Plus spoke with [redacted] on November 12, 2014. During this conversation, we discussed the terms of his enrollment and supply prices charged. [redacted] requested to cancel the account at that time. His request was processed immediately, and he will end service on December 4, 2014, as determined by his local utility, [redacted].
Upon receiving this complaint, Energy Plus customer service spoke to [redacted] on November 24, 2014. During this discussion, we reviewed the terms of the enrollment, supply prices charged, and his service end date. Also at this time, as a show of good will, we offered to issue a courtesy credit in the form of a check. We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable Supply price. While we were not obligated to offer this credit, we did so in order to amicably resolve his complaint. [redacted] accepted this credit as resolution of his complaint. We consider this matter closed.
Please let me know if you need any additional information regarding this complaint.
Jeff C
Customer Service Supervisor

To Whom It May Concern,
Energy Plus received [redacted]' complaint on December 31, 2014. The following outlines her enrollment, account status, and our resolution.
[redacted]' account was enrolled online with Energy Plus on January 29, 2013. During the enrollment, [redacted]...

[redacted] was presented with all required disclosures including the fact that our electricity product was for a 3 month promotional variable supply price. Following enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than her local utility's supply rate. Finally, [redacted]' account was enrolled in the Energy Plus [redacted] Airlines rewards program. As a result, she received Certain mileage benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases. To date, she has earned 23,473 miles.Prior to receiving this complaint, Energy Plus spoke with [redacted] on February 21, 2014. During this conversation, we discussed the terms of her enrollment and supply prices charged. [redacted] requested to cancel the account at that time. Unfortunately, due to an error on behalf of the Energy Plus representative, the cancelation request was not processed properly. As such, [redacted] remained an active customer with Energy Plus.
[redacted] contacted Energy Plus again on December 19, 2014 to express concerns relative to the failed cancellation. Energy Plus immediately researched the issue, and discovered the aforementioned error. We apologized to [redacted] for the error and immediately processed an outbound cancellation request. [redacted] will end service on January 16, 2015, as determined by [redacted]. Energy Plus agreed to issue a credit in the form of a check for the difference between our supply prices and [redacted]'s supply rate to compare for the affected time. Energy Plus will also follow up on [redacted]'s final invoice for the same action, as needed.Upon receiving this complaint, originally filed on December 19, 2015, Energy Plus confirmed that the complaint was resolved with the aforementioned conversations and actions.
Please let me know if you need any additional information regarding this complaint.
Jeff C
Customer Service Supervisor