Energy Plus Holdings

To Whom It May Concern, Upon receiving MrJames White’s complaint on July 29, 2014, we called and spoke to him to address his concernsThe following outlines [redacted] ***’s enrollment and account status with Energy Plus [redacted] enrolled his account online with Energy Plus on May 16, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price Following enrollment, [redacted] was emailed a copy of the Terms of Service for his electricity account which additionally outlined the variable supply rate including that it may be higher than his local utility Finally, [redacted] ***’s account was enrolled in the Energy Plus [redacted] program As a result, he received certain award benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, he has earned 32,miles Prior to receiving this complaint, an Energy Plus representative spoke to [redacted] on April 7, 2014, regarding his supply rates On that call, [redacted] advised he did not want Energy Plus to cancel his account as he would call his local utility ***, to process the cancellation A cancellation request was never received by Energy Plus Upon receiving this complaint, we spoke to [redacted] on July 29, During our discussion, we advised [redacted] that the Energy Plus customer service line was closed for approximately one hour on July 29th due to an internal error The error has been fixed and our customer service line is working as expected again Also during our discussion, we reviewed his supply rates and, as a show of good will, we agreed to issue a courtesy credit in the form of a check We believe this resolution was fair, since our Terms of Service clearly indicate that our program was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint [redacted] accepted this credit [redacted] stated his complaint has been resolved [redacted] ***’s account with Energy Plus will end service on August 25, 2014, as determined by *** Please let me know if you need any additional information regarding this complaint Michael B [redacted] Energy Plus Company Customer Service Director Philadelphia Call Center Market Street, 10th Floor | Philadelphia, PA Tel: (*** [redacted]

February 11, To Whom It May Concern, Energy Plus received [redacted] 's complaint on January 30, The following outlines his enrollment, account status, and our resolution[redacted] ' account was enrolled online with Energy Plus on December 19, During the enrollment, [redacted] was presented with all required disclosures including the fact that our electricity product was for a variable supply priceFollowing enrollment, [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility's supply rateFinally, [redacted] ’ account was enrolled in the Energy Plus [redacted] Hotel Points programAs a result, he received certain benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases.Prior to receiving this complaint, Energy Plus spoke with [redacted] on December 9, During this conversation, we discussed the terms of his enrollment and supply prices charged [redacted] requested to cancel the account at that timeHis request was processed immediately, and his service ended with Energy Plus on January 26, 2015, as determined by his local utility company, ***Upon receiving the complaint, Energy Plus spoke with [redacted] on February 3, We again reviewed the terms of his enrollment, supply prices charged and confirmed the service end date on the accountLastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a checkWhile we were not obligated to offer a credit, we did so in order to amicably resolve his complaint [redacted] accepted our offer as a resolution of his complaintWe consider this matter closed.Please let me know if you need any additional information regarding this complaint.Frank S

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As of today, I have not received the check for the credit refund but I assume it will be delivered soon Regards, [redacted] ***

To Whom It May Concern, Energy Plus received [redacted] ’s complaint on September 21, The following outlines his enrollment, account status, and our resolution [redacted] ’s electricity account was enrolled in person for Energy Plus on August 19, During the enrollment, [redacted] was presented with all required disclosures including the fact that our product was for a month promotional variable supply price plan Following enrollment, [redacted] was mailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rates Finally, this account was enrolled in the Energy Plus [redacted] rewards program As a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases To date, [redacted] has earned 13,miles Prior to receiving the complaint, Energy Plus spoke with [redacted] on September 12, We reviewed the terms of his enrollment, supply prices charged, and offered alternative supply price plans available to him During that conversation, [redacted] requested to cancel his account with Energy Plus His request was processed immediately, and his account ended service on September 18, 2015, as determined by his local utility company, *** Upon receiving his complaint, Energy Plus spoke with [redacted] on September 24, We reviewed the terms of the enrollment, supply prices charged, and confirmed the service end date on the account Lastly during this discussion, as a show of good will, we offered to issue a courtesy credit in the form of a check We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint [redacted] accepted our offer and confirmed his complaint is resolved We consider this matter closed Please let me know if you need any additional information regarding this complaint Frank S [redacted] Philadelphia, PA [redacted] ###-###-#### (p) ###-###-#### (f)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1) Again, to summarize, Energy Plus Holdings started at a rate matching ***'s variable rate They jacked the rate from cents a kwh to cents for the following month and then to cents in ONE billing cycle A 60% increase in ONE BILLING cycle Since *** did not send out bills for months to their customers (do to an error on ***'s part) this resulted in a bill at one time, of which was Energy Plus Charge of DOUBLE ***'s rate for a month period ***'s charge for that month period would have been 470.35, Energy Plus charged OVER that amount Effectively DOUBLE There was no day notice of this increase given whatsoever, since *** sent this bill retroactive for months Note this period covered the summer months, when energy usage is typically at peak for most customers2) I spoke with a Vivian who agree to send a check for $refund, bringing the rate down to cents for the period, STILL UNACCEPTABLE That check has not shown up A check for showed up instead I have no desire to speak with Energy Plus as it generally takes minutes to even get someone on the line I expect them to bring the rate down to cents, which was the last bill received before the month period bill, and issue a refund check for Since then I have received another bill at the cents double rate which also needs to be adjusted to cents That would be an acceptable resolution Energy Plus may respond here with their proposed resolution I will be sending a copy of this response to *** Airlines and the energy oversight commission in Maryland, where I will also be filing a complaint3) I will consider this resolved when I have received a check for 332.68, and a refund adjusting the December bill to cents a kwh hour as wellRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To
Whom It May Concern,
">Energy
Plus received *** *** ***’s complaint on September 22, 2014. The
following outlines his enrollment, account status, and our resolution
Mr
Gavin enrolled in person with Energy Plus on November 7, 2013. During the
enrollment, *** *** was presented with all required disclosures including the
fact that our electricity product was for a month promotional variable
rate. Following enrollment, *** ***
was mailed a copy of the Terms of Service for the electricity account which
additionally outlined the variable rate, including that it may be higher than
his local utility Finally, *** ***’s account was enrolled in the
Energy Plus US Airways rewards program As a result, he received certain mileage
benefits, including an initial bonus amount, in the course of his enrollment
based on his electricity purchases. To
date, he has earned 12,miles
Mr
Gavin did not contact Energy Plus prior to filing this complaint. Energy Plus spoke with *** ***’s spouse,
*** *** ***, on September 23, 2014.
During this conversation, we discussed the terms of her enrollment,
supply rates charged, and alternative fixed rate options available to her. *** *** declined our offer and stated that
she has already requested a cancellation through her local utility, PECO. Energy Plus received an inbound cancellation
request from PECO on September 23, 2014, and she will end service on October
15, 2014, as determined by PECO
Upon
receiving this complaint, Energy Plus customer service spoke to *** *** on
September 30, 2014. During this
discussion, we reviewed the terms of the enrollment, supply rates charged, and
the service end date. Also at
this time, as a show of good will, we offered to issue a courtesy credit
in the form of a check. We believe this
resolution was fair, since our Terms of Service clearly indicate that our
program was for a variable supply price.
While we were not obligated to offer this credit, we did so in order to
amicably resolve his complaint. *** *** has not yet accepted this credit, but stated that he will contact Energy
Plus within the business week. Should
*** *** decide to accept the credit, Energy Plus will honor the offer. Until then, we consider this matter
closed.
Please let
me know if you need any additional information regarding this complaint
Jeff C***
Energy Plus Company
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: ###-###-####

To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on March 23, The following outlines his enrollment, account status, and our resolution.*** ***’s electricity account was enrolled online with Energy Plus on July 31, During the enrollment, *** ***
was presented with all required disclosures including the fact that our product was for a month promotional variable supply price planFollowing enrollment, *** *** was emailed a copy of the Terms of Service for the electricity account which additionally outlined the variable supply price, including that it may be higher than his local utility’s supply rateFinally, *** ***’s account was enrolled in the Energy Plus *** Airlines rewards programAs a result, he received certain rewards benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchasesTo date, *** *** has earned 10,miles.Prior to receiving the complaint, Energy Plus spoke with *** *** on March 13, We reviewed the terms of his enrollment, supply prices charged, and alternative fixed price plans available for his accountAdditionally we also offered a courtesy credit as an exception to address his concerns about the supply prices charged*** *** declined our offers and requested to cancel his account with Energy PlusHis request was processed immediately and his account will end service on April 2, 2015, as determined by his local utility company, ***.Upon receiving his complaint, Energy Plus spoke with *** *** on March 24, We reviewed the terms of his enrollment, supply prices charged, the aforementioned discussion he had with us, and confirmed the service end date for his accountLastly during the conversation, as a show of good will, we again offered to issue a courtesy credit in the form of a checkWe believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply priceWhile we were not obligated to offer a credit, we did so in order to amicably resolve his complaint*** *** accepted our offer and confirmed his complaint was resolvedWe consider this matter closedPlease let me know if you need any additional information regarding this complaintFrank S

To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on
August 28, 2014. The following outlines
his enrollment, account status,
and our resolution
*** *** enrolled online with Energy Plus on January 1,
2011. During the enrollment, *** *** was presented with all required
disclosures including the fact that our electricity product was for a variable
rate. Following enrollment, *** ***
was emailed a copy of the Terms of Service for the electricity account which
additionally outlined the variable rate.
Finally, *** ***’s account was enrolled in the *** *** *** Airlines awards program As a result, he received certain mileage benefits,
including an initial bonus amount, in the course of his enrollment based on his
electricity purchases To date he has earned 27,miles
Prior to filing this complaint, Energy Plus spoke to *** *** on August 27, 2014. During that
conversation, *** *** requested to cancel the account. His request was processed immediately, and he
will end service on September 22, 2014, as determined by his local utility,
***
Upon receiving this complaint, Energy Plus customer service
spoke to *** *** on September 3, 2014.
During this discussion, we reviewed the terms of the enrollment, supply
rates charged, and the service end date.
Also
at this time, as a show of good will, we offered to issue a courtesy
credit in the form of a check We
believe this resolution was more than fair, since our Terms of Service clearly
indicate that our program was for a variable supply price. While we were not obligated to offer this
credit, we did so in order to amicably resolve his complaint. *** *** accepted this credit. We consider this matter closed. Please let me know if you need any additional
information regarding this complaint.
Jeff C***
Energy Plus Company
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: *** ***

Energy Plus received Ms*** ***’ complaint on April
6, 2015. The
following outlines her enrollment, account status, and our
resolution
Ms*** account was enrolled by a MsSon
***. Ms*** enrolled this
account online with Energy Plus on August 24, 2014. Ms*** enrolled in a month
promotional variable supply price program.
As part of the enrollment, Ms*** was presented with and accepted
all required disclosures including the key terms which included that the supply
price was variable and that the variable supply price may be higher than the
EDC rate. Following the enrollment, Ms
*** was also emailed a copy of the Disclosure Statement detailing the full
terms, including a description of the variable supply price and disclosure that
reiterated the supply rate may be higher than the EDC’s rate. Further, Ms***’ account was enrolled in the Energy Plus *** Airlines rewards
program As a result, she received certain award benefits, including an
initial bonus, in the course of her enrollment based on her electricity supply
purchases. To date, Ms*** has earned 13,
miles
Below is the LOA that was sent to Ms*** following
the enrollment:
ELECTRONIC LETTER OF AGENCY AUTHORIZING CHANGE IN CUSTOMER'S
ELECTRIC SERVICE PROVIDER TO ENERGY PLUS HOLDINGS LLC ("EP"), A
CERTIFIED RETAIL ELECTRIC SUPPLIER IN ILLINOIS
By this Letter of Agency, the Customer
("you") hereby affirm the following:
You authorize the change of
your electric service provider from your current provider to EP, in
accordance with the Terms of Service which you are accepting as part of
your enrollment with EP;
You are the Customer indicated
in the enrollment request and the information about you and your electric
account, including your billing name and address, is correct:
Customer
Name: *** ***Billing Address:
*** *** ***, MATTESON, IL
You are aware this is a
variable-rate product and you will receive a promotional supply rate for
your first three (3) billing cyclesThe promotional supply rate for
electricity is listed below based on your account type and utility
Electric Residential Account(s)
ComEd - $per kWh
This promotional supply rate is
only valid for customers who are not currently, and have not previously
been, enrolled in service with EPAfter the first three (3) billing
cycles, this promotional supply rate will expireThereafter, you will be
a charged a variable supply rateWe will determine the variable supply
rate in our discretion based on many different factors, which may include
competitive prices, industry charges we are responsible for, applicable
state and local taxes, profit margins, or other business conditionsIf
you selected the Energy Plus Green Option, your rate includes a charge of
approximately $per kWh for the purchasing of Renewable Energy
Certificates;
You are aware that the
promotional and variable supply rates may be higher than your electric
distribution company’s supply rate and that EP does not guarantee any
savings over the electric distribution company’s rate for the entire term
of this Agreement;
You are aware that the
promotional supply rate and the variable supply rate include generation
and transmission charges, but they do not include any electric
distribution company distribution charges or other electric distribution
company fee or charge;
You understand that any change
of your electric service provider may involve a charge from your current
provider;
You are aware that future
correspondence will be by email or mail;
You understand that you may opt
to receive a written copy of the Terms of Service;
You are aware that you may
cancel your enrollment within ten (10) calendar days after your EDC
processes the enrollment request as indicated in the “Right to Rescind”
section of the Terms of Service;
You are aware that EP is an
independent seller of power and energy service certified by the Illinois
Commerce Commission and its agents are not representing or acting on
behalf of the electric distribution company, governmental bodies or
consumer groups;
You are aware that your
electric distribution company remains responsible for the delivery of
power and energy to your premises and will continue to respond to any
service calls and emergencies and that switching to EP will not impact
your electric service reliability;
You are aware that you will
receive written notification from your electric distribution company
confirming a switch of your power and energy supplier;
The full terms, conditions, and
nature of the service to be provided to you by EP have been clearly
disclosed to you in the Terms of Service, of which you acknowledge
receipt;
You are the billing customer of
record, and electronic acceptance of this Letter of Agency in the
enrollment process will serve as the signed authorization of this Letter
of Agency as of the date of acceptance
Signed,
You, the Customer
Prior to filing the complaint, Ms*** *** spoke
with Energy Plus on March 24, 2015. We
reviewed the terms of her enrollment and supply prices charged. During this call, Ms*** requested to
cancel her account with Energy Plus. Her
request was processed immediately and her account will end service on May 8,
2015, as determined by her local utility company, ComEd. Lastly during this discussion, as a show of
good will, we offered to issue a courtesy credit in the form of a check. We believe this
resolution was fair, since the Terms of Service clearly indicate that her plan
was for a variable supply price. While
we were not obligated to offer a credit, we did so in order to amicably resolve
her complaint. Ms*** accepted our offer
Prior to receiving this complaint, Ms*** filed an
identical complaint with the Illinois Commerce Commission. Energy Plus spoke to Ms*** on March 26,
We reviewed the terms of her enrollment, supply prices charged, and confirmed
the service end date on the account. During
this call, Energy Plus advised Ms*** that her usage had significantly
increased. As usage based concerns are
handled by the local utility, Ms*** was directed to speak with
ComEd. Lastly during this discussion, as
a show of good will, we again offered to issue an additional courtesy credit in
the form of a check. Ms*** accepted our offer
Upon receiving this complaint, Energy Plus spoke with Ms
*** on April 6, 2015. We discussed
the aforementioned conversations. We
consider this matter closed
Please let me know if you need any additional information
regarding this complaint
Frank
S***
*** *** *** *** ***
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Upon receiving *** *** *** complaint on March 12, 2014, we reached out and
spoke to him to address his concerns. The following outlines *** *** *** enrollment and account status with Energy Plus
*** *** *** enrolled his account
online with Energy Plus on January 11, 2013.
During the enrollment, *** *** was presented with all required
disclosures including the fact that our product was for a month promotional
variable supply price. Following
enrollment, *** *** was emailed a copy of the Terms of Service for his
electricity account which additionally outlined the variable supply rate
including that it may be higher than his local utility company Finally,
*** *** account was enrolled in the Energy Plus United Airlines program
As a result, he received certain award benefits, including an initial
bonus amount, in the course of his enrollment based on his electricity
purchases To date, *** *** has earned 28,miles
Upon receiving this complaint, we spoke to *** *** on March 20th. During our discussion, we reviewed the
account and the supply rates charged.
Also during our discussion, as a show of good will, we agreed to issue a
courtesy credit in the form of a check. We believe this resolution was
fair, since our Terms of Service clearly indicate that our program was for a
variable supply price. While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint. After speaking to *** ***, Energy Plus considers this matter closed. Please let me know if you
need any additional information regarding this complaint
Michael B***
Energy Plus Company
Customer Service Director
*** *** ***
*** *** *** *** *** * *** ** ***
*** *** ***

To Whom It May Concern,
Upon receiving *** *** ***’s complaint on July 25, 2014, we called and
spoke to him to address his concerns. The following outlines *** *** ***’s enrollment and account status with Energy Plus
*** *** enrolled his account
online with Energy Plus on July 25, 2011.
During the enrollment, *** *** was presented with all required
disclosures including the fact that our product was for a variable supply
price. Following enrollment, *** *** was emailed a copy of the Terms of Service for his electricity account
which additionally outlined the variable supply rate Finally, *** ***’s account was enrolled in the Energy Plus ** *** program As
a result, he received certain award benefits, including an initial bonus
amount, in the course of his enrollment based on his electricity purchases
To date, he has earned 14,miles
Upon receiving this complaint, an Energy Plus representative spoke to *** *** on July 28, 2014, regarding his supply rates. During our discussion, we reviewed the
account and the supply rates charged.
Also during our discussion, as a show of good will, we agreed to issue a
courtesy credit in the form of a check. We believe this resolution was
fair, since our Terms of Service clearly indicate that our program was for a
variable supply price. While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint. *** *** accepted
this credit. *** *** stated his
complaint has been resolved. Energy Plus
considers this matter closed. Please let me know if you need any
additional information regarding this complaint
Michael B***
Energy Plus Company
Customer Service Director
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: (*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do disagree with their statement that I provided an incorrect dividend miles account number at time of registration, but that is irrelevant since they are providing me the miles that I earned. They stated that they received a rejection from the airline each month when they tried to post miles to my account. A good customer service organization would have contacted me to correct the number they had on file, but they chose to ignore it.
Regards,
*** ***

","sans-serif">To Whom It
May Concern,
Energy Plus
received *** *** ***’s complaint on June 4, 2015. The following outlines his enrollment,
account status, and our resolution
On July 31, 2014, *** ***’s electricity and natural gas accounts
were enrolled online with Energy Plus.
During the enrollment, *** *** was presented with all required
disclosures, including the fact that our products were for month promotional variable
supply prices. Following the enrollment,
*** *** was emailed a copy of the Terms of Service for his electricity and
natural gas accounts, which further outlined the variable supply prices,
including that they may be higher than his utility’s supply rates
Finally, *** ***’s accounts were enrolled in the Energy Plus *** Airlines rewards program As a result, he earned certain mileage
benefits, including initial bonus amounts, in the course of his enrollment
based on his electricity and natural gas purchases. To date, *** *** has earned 20,miles
Prior to receiving this complaint, Energy Plus spoke with *** *** on May 21, 2015. We reviewed
the terms of the enrollment, supply prices charged, and offered alternative supply
price plans available to him. Additionally,
we offered to issue a courtesy credit in the form of a check for retention
purposesDuring this call, *** ***
accepted our courtesy credit offer and agreed to one of our fixed supply price
plans for his electricity account, while requesting to cancel his natural gas account
with Energy Plus. His request was
processed immediately, and his natural gas account will end service on July 1,
2015, as determined by his local utility company, ***.
Additionally, *** *** filed a complaint with the Maryland
Public Service Commission on May 25, 2015.
In response to that complaint, Energy Plus spoke with *** *** on
May 27, 2015. We reviewed the terms of
his enrollment, supply prices charged, the aforementioned conversation, and
confirmed the service end date for his natural gas account. Lastly during the conversation, as a show of
good will, we offered to issue an additional courtesy credit in the form of a
check. We believe this resolution
was fair, since the Terms of Service clearly indicate that his plan was for a
variable supply price. While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint. *** *** accepted this offer as well and
confirmed the complaint was resolved.
*** *** remains an active Energy Plus customer for his electricity
account at this time.
Upon receiving this complaint, Energy Plus reviewed that this was
filed on May 25, 2015, however we did not receive it until June 4, 2015. Based on the resolution we had with *** *** on May 27, 2015, we consider this matter closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

The absolute worst company everMy electric bill has tripled and does not go downEvery month my bill is $or more and I have unplugged everything in my house ever day except the fridge I am disgusted with and I ave asked them to cancel my service It is much cheaper to keep your local electric companyThey are a scam and rip offI will definitely do more research next time You should be shut down and fined, a disagrace how you are taking advantage of people

Energy Plus contacted me in September offering a intorductory rate as my electric supllier of cent per kilowatt Contracually they were allowed to increase the cost after the months I do not dispute that, however, they have almost tripled the rate to cents, without any written notice When I called, and questioned it, the manager, Michael C***, simply stated that I should read the contract and that they can pretty much charge any rate they want I wanted to warn anyone I could to stay away from this company Although it may have been legal and my mistake for not thoroughly chekcing them out, I question their ethics and policies STAY AWAY!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was agreed upon even though I still believe Energy Plus was wrong in not informing me of the increased fees and also not itemizing those fees on the billing statements. This matter is closed.Regards, *** ***

To Whom It May Concern, Upon receiving *** *** *** complaint on January 24, 2014, we reached out
and spoke to her to address her concerns. The following outlines *** *** enrollment and account status with Energy Plus
*** *** enrolled her account online with Energy Plus on January 11, 2013. During the enrollment, *** *** was presented with all required disclosures including the fact that our product was for a month fixed rate that would automatically convert to a variable rate. Following enrollment, *** *** was emailed a copy of the Terms of Service for her electricity account which additionally outlined the variable supply rate and stated that it may be higher than her local utility Finally, *** *** account was enrolled in the Energy Plus Cash Back program As a result, she received certain cash benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases To date, *** *** has earned $75.Upon receiving this complaint, we spoke to *** *** on January 24th. During our discussions, we reviewed her account and the supply rates charged. Also during our discussion, as a show of good will, we agreed to issue a courtesy credit in the form of a check. We believe this resolution was fair, since our Terms of Service clearly indicate that the fixed rate portion of her program was for six months. While we were not obligated to offer a credit, we did so in order to amicably resolve her complaint. After speaking to *** *** Energy Plus considers this matter closed. Please let me know if you need any additional information regarding this complaint *** ***Energy Plus CompanyCustomer Service DirectorPhiladelphia Call Center *** *** *** *** *** * *** ** ***
*** *** *** *

To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on
August 27, 2014. The following
outlines her enrollment, account status,
and our resolution
*** *** enrolled online with Energy Plus on December 7,
2013. During the enrollment, *** *** was presented with all required
disclosures including the fact that our electricity product was for a month
promotional variable rate. Following
enrollment, *** *** was emailed a copy of the Terms of Service for the
electricity account which additionally outlined the variable rate, including
that it may be higher than her local utility Finally, *** ***’s
account was enrolled in the Energy Plus UPromise awards program As a
result, she received certain cash benefits, including an initial cash amount,
in the course of his enrollment based on her electricity purchases To
date she has earned $
*** *** did not contact Energy Plus prior to filing this
complaint. Energy Plus received an
inbound cancellation request from her local utility, ***, on August 19,
and she will end service on September 11, as determined by her local
utility
Upon receiving this complaint, Energy Plus customer service
spoke to *** *** on August 29, 2014.
During this discussion, we reviewed the terms of the enrollment, supply
rates charged, and the service end date.
Also
at this time, as a show of good will, we offered to issue a courtesy
credit in the form of a check We
believe this resolution was more than fair, since our Terms of Service clearly
indicate that our program was for a variable supply price. While we were not obligated to offer this
credit, we did so in order to amicably resolve her complaint. *** *** accepted this credit and agreed
that her complaint was resolved. We
consider this matter closed.
Please let me know if you need any additional information regarding this
complaint
Jeff C***
Energy Plus Company
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: ###-###-####

","sans-serif">To Whom It May Concern,
Upon receiving *** **’s complaint on April 9, 2014, we called and spoke to
him to address his concerns. The following outlines *** **’s
enrollment and account status with Energy Plus
*** enrolled his account
online with Energy Plus on July 8, 2013.
During the enrollment, *** was presented with all required
disclosures including the fact that our product was for a month fixed price
that would automatically convert to a variable supply price. Following enrollment, *** was emailed a
copy of the Terms of Service for his electricity account which additionally
outlined the fixed period and variable supply rate including that it may be
higher than his local utility company Finally, ***’s account was
enrolled in the Energy Plus *** Airlines program As a result, he
received certain award benefits, including an initial bonus amount, in the
course of his enrollment based on his electricity purchases To date, **
** has earned 30,miles
Prior to receiving this complaint, an Energy Plus representative spoke to *** on March 10th regarding his supply rates. During our discussion, we reviewed the
account and the supply rates charged.
Also during our discussion, as a show of good will, we agreed to issue
an additional courtesy credit in the form of a check. We believe this
resolution was fair, since our Terms of Service clearly indicate that our
program was for a variable supply price. While we were not obligated to
offer a credit, we did so in order to amicably resolve his complaint. Upon
receiving this complaint, we spoke to *** on April 8th. We apologized for the delay in receiving his
credit but confirmed he would have it by April 15th. After speaking to ***, Energy Plus
considers this matter closed. Please let me know if you need any
additional information regarding this complaint
*** ***
Energy Plus Company
Customer Service Director
Philadelphia Call Center
Market Street, 10th Floor | Philadelphia, PA
Tel: (*** ***