Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], andhave determinednot acceptable. blink fitness failed to recognize responsibility in which if they did accepted responsibility, they wouldnt consistently disregard the facts from the first complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. We investigated the situation and see that this member joined our Valley Stream location which was delayed in opening it's doors. As a customer service gesture we allowed members to access all Blink locations through 4/** for no cost. We also waived the annual...
maintenance fee for multiple members along with extending the buyer's remorse period from 3 to 7 days. All of this information was communicated in email to the Valley Stream Pre-sale members in advance of the opening. With that said, I have waived the balance on this member's account as a customer service gesture. No further dues are owed at this time and the account is officially closed. In good health,Blink Member Services
Hello,Thank you for reaching out to us. We looked into this matter and have no record of cancellation on file for this member. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk or by submitting a certified letter to the Blink member services...
department. Cancellations are not processed over the phone with club staff. We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properly. We do require a 45 day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. If you are still within your 1 year obligation and decide to cancel before your obligation date, a $60 buy out fee is associated. Blink memberships are not based on usage which means we do not set memberships to cancel if they are not utilized for any period of time. The cancellation terms are listed on the contract that every member is required to sign upon joining. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
At this time, I have been contacted directly by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They initially agreed to cancel my membership and waive the fees through email them sent me...
a follow up email saying no we won't waive any fees. This company is a scam.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. The cancellation policy is listed on the website, in the FAQ section, in the terms and conditions upon joining, as well as on the kiosk upon joining. It details that all members must provide 45 days written notice when cancelling. This implies that you must...
pay for the final usage period. when a member joins they must pay for the time they are going to utilize the club in advance. If a potential member is unwilling to pay the amount, then they are not able to join. The same scenario applies when providing their final 45 days notice. When cancelling, members must pay for their final usage period of time. This is their final payment with Blink fitness prior to the effective date of cancellation. The prorate is paid when a member cancels at the facility or when the certified letter is received at the corporate office. We do apologize that you were not given the corporate contact information for member services. Since this information was not provided to you, we have cancelled your account based on your original request date, 3/**/16. Your cancellation effective date is 5/**/16. The final payment for the account is $9.44 for the 14 days in May. We wish you well and thank you for being a Blink member. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the business have been given me the same response since I made the initial complaint. On January *,2016. I honestly do not see how they have made efforts to resolve this issue. My debit card dispute team has informed me a hey are ready to file a dispute as well. I will only allow 72 more hours to resolve before I agree for my card to file a dispute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. Since you have authorized your credit card to be on the account of the Blink member, we reserve the right to keep that card on file until it is replaced with a new form of payment. However, you may elect to cancel the account at any time since you are paying...
for the membership. Cancellations are processed at the front desk of a facility by signing a cancellation form with a manager or via certified mail to the following address: Blink Member Services [redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, The letter was post marked 9/**/16. 45 days notice would make the cancellation effective date 11/*/16. 9 days in September, ** days in October, and 5 days in November. Thus the effective date of 11/*/16. The status of you account will be changed to cancelled on 11/*/16 and you will no longer have access to the facility. Kindly,Blink Fitness
Blink's cancellation policy is 45-days notice. As per the member's signed membership agreement, the member agrees to...
terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to:
[redacted]
[redacted]
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership
Member [redacted] joined during presale on October **, 2014 at our advertised $1.00 pre-opening startup fee and $15 per month ($16.05 including tax). $15 per month prices were advertised on all marketing collateral and webpage in order to process the sale. As per the terms of the member's signed...
agreement, member agreed to pay $15 beginning January [redacted] 2015.As per [redacted] signed membership agreement, Blink will honor our cancellation terms by providing 45 days notice and collecting the final prorate for these usage days. Member signed her Request for Cancellation form at Blink's front desk on 6/*/2015, agreeing to pay $9.32 final prorate and providing 45-day notice to cancel her membership. The terms and conditions regarding Blink's cancellation and billing policies were agreed to and signed by the member, and being honored by all members in all locations.
Hello,We looked into this inquiry and see no record of a cancellation request on file. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services...
[redacted]
[redacted]We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Did you send your letter via certified mail? If so, please send a copy of the receipt to [redacted] We'll be happy to adjust your account accordingly. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We understand that you are frustrated. However when providing 45 days notice it is assumed you will have to pay for it. The time is not free. The cancellation policy is detailed on the website in the FAQ section as well as on your signed membership agreement. The $60 buy out is listed in those sections as well. Every member is emailed a copy of their agreement upon joining. We do thank you for being a Blink member and wish you the best. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, Our sincere apologies for the error. Since the account has been corrected and a refund processed for all dues. This was done on 10/*/16. We wish you well. Kindly,Blink Fitness
Blink Member Services is in receipt of certified letter postmarked November **, 2015. Membership will be cancelled from postmarked date with final usage date of December **, 2015, per the standard terms of Blink's cancellation.
Hello, This member emailed Blink member services on August [redacted] explaining they had cancelled in person at our Paramus location. We replied explaining we had no record of a cancellation request on file. We asked if the member could provide a copy of the signed form and we would be more than happy to adjust the account accordingly. The member was unable to provide a copy of the signed form stating no copy was provided upon cancelling. When members cancel with Blink fitness, a 45 day notice is required and payment for the final days of membership is owed at the time of cancellation. No such payment was processed on this member's account. Our policy is the same for all members who join Blink fitness and for all of our current locations. With that said, the member did acknowledge that they would then mail in a cancellation request to our corporate office via certified mail. This email was received on September [redacted]. The membership was cancelled for final notice collections as the result of a 3 month balance accruing. Emails and phone calls were sent to the email address and phone number provided by the member to Blink fitness upon joining. They were sent over a 3 month period of time. We see on our records that voice mails were left and the emails were delivered. Most emails were marked as spam however by the member after being successfully delivered. A final email was sent on 8/**/16 and was successfully delivered. We are more than happy to provide a record of said emails and phone calls to this member upon request. In a final email correspondence in our member services mail box, we provided the contact information for the area manager for this member's location. Kindly,Blink Fitness
Hello,We have investigated the concern and have downgraded this member as a customer service gesture. She has only utilized the Boerum hill location to date and we trust her intention was to not sign up for a 1 year agreement. $60 has been refunded back to the member's cc used. We sincerely...
apologize for her experience and wish her safe travels in July. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], andhave determinednot acceptable. blink fitness failed to recognize responsibility in which if they did accepted responsibility, they wouldnt consistently disregard the facts from the first complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. We investigated the situation and see that this member joined our Valley Stream location which was delayed in opening it's doors. As a customer service gesture we allowed members to access all Blink locations through 4/** for no cost. We also waived the annual...
maintenance fee for multiple members along with extending the buyer's remorse period from 3 to 7 days. All of this information was communicated in email to the Valley Stream Pre-sale members in advance of the opening. With that said, I have waived the balance on this member's account as a customer service gesture. No further dues are owed at this time and the account is officially closed. In good health,Blink Member Services
Hello,Thank you for reaching out to us. We looked into this matter and have no record of cancellation on file for this member. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk or by submitting a certified letter to the Blink member services...
department. Cancellations are not processed over the phone with club staff. We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properly. We do require a 45 day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. If you are still within your 1 year obligation and decide to cancel before your obligation date, a $60 buy out fee is associated. Blink memberships are not based on usage which means we do not set memberships to cancel if they are not utilized for any period of time. The cancellation terms are listed on the contract that every member is required to sign upon joining. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
At this time, I have been contacted directly by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They initially agreed to cancel my membership and waive the fees through email them sent me...
a follow up email saying no we won't waive any fees. This company is a scam.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. The cancellation policy is listed on the website, in the FAQ section, in the terms and conditions upon joining, as well as on the kiosk upon joining. It details that all members must provide 45 days written notice when cancelling. This implies that you must...
pay for the final usage period. when a member joins they must pay for the time they are going to utilize the club in advance. If a potential member is unwilling to pay the amount, then they are not able to join. The same scenario applies when providing their final 45 days notice. When cancelling, members must pay for their final usage period of time. This is their final payment with Blink fitness prior to the effective date of cancellation. The prorate is paid when a member cancels at the facility or when the certified letter is received at the corporate office. We do apologize that you were not given the corporate contact information for member services. Since this information was not provided to you, we have cancelled your account based on your original request date, 3/**/16. Your cancellation effective date is 5/**/16. The final payment for the account is $9.44 for the 14 days in May. We wish you well and thank you for being a Blink member. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the business have been given me the same response since I made the initial complaint. On January *,2016. I honestly do not see how they have made efforts to resolve this issue. My debit card dispute team has informed me a hey are ready to file a dispute as well. I will only allow 72 more hours to resolve before I agree for my card to file a dispute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Thank you for your inquiry. Since you have authorized your credit card to be on the account of the Blink member, we reserve the right to keep that card on file until it is replaced with a new form of payment. However, you may elect to cancel the account at any time since you are paying...
for the membership. Cancellations are processed at the front desk of a facility by signing a cancellation form with a manager or via certified mail to the following address: Blink Member Services [redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, The letter was post marked 9/**/16. 45 days notice would make the cancellation effective date 11/*/16. 9 days in September, ** days in October, and 5 days in November. Thus the effective date of 11/*/16. The status of you account will be changed to cancelled on 11/*/16 and you will no longer have access to the facility. Kindly,Blink Fitness
Blink's cancellation policy is 45-days notice. As per the member's signed membership agreement, the member agrees to...
terminate the Agreement by providing 45 days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to:
[redacted]
[redacted]
[redacted]
[redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership. Blink requires a signature at the club or by certified mail to cancel the membership
Member [redacted] joined during presale on October **, 2014 at our advertised $1.00 pre-opening startup fee and $15 per month ($16.05 including tax). $15 per month prices were advertised on all marketing collateral and webpage in order to process the sale. As per the terms of the member's signed...
agreement, member agreed to pay $15 beginning January [redacted] 2015.As per [redacted] signed membership agreement, Blink will honor our cancellation terms by providing 45 days notice and collecting the final prorate for these usage days. Member signed her Request for Cancellation form at Blink's front desk on 6/*/2015, agreeing to pay $9.32 final prorate and providing 45-day notice to cancel her membership. The terms and conditions regarding Blink's cancellation and billing policies were agreed to and signed by the member, and being honored by all members in all locations.
Hello,We looked into this inquiry and see no record of a cancellation request on file. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services...
[redacted]
[redacted]We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Did you send your letter via certified mail? If so, please send a copy of the receipt to [redacted] We'll be happy to adjust your account accordingly. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We understand that you are frustrated. However when providing 45 days notice it is assumed you will have to pay for it. The time is not free. The cancellation policy is detailed on the website in the FAQ section as well as on your signed membership agreement. The $60 buy out is listed in those sections as well. Every member is emailed a copy of their agreement upon joining. We do thank you for being a Blink member and wish you the best. Kindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, Our sincere apologies for the error. Since the account has been corrected and a refund processed for all dues. This was done on 10/*/16. We wish you well. Kindly,Blink Fitness
Blink Member Services is in receipt of certified letter postmarked November **, 2015. Membership will be cancelled from postmarked date with final usage date of December **, 2015, per the standard terms of Blink's cancellation.
Hello, This member emailed Blink member services on August [redacted] explaining they had cancelled in person at our Paramus location. We replied explaining we had no record of a cancellation request on file. We asked if the member could provide a copy of the signed form and we would be more than happy to adjust the account accordingly. The member was unable to provide a copy of the signed form stating no copy was provided upon cancelling. When members cancel with Blink fitness, a 45 day notice is required and payment for the final days of membership is owed at the time of cancellation. No such payment was processed on this member's account. Our policy is the same for all members who join Blink fitness and for all of our current locations. With that said, the member did acknowledge that they would then mail in a cancellation request to our corporate office via certified mail. This email was received on September [redacted]. The membership was cancelled for final notice collections as the result of a 3 month balance accruing. Emails and phone calls were sent to the email address and phone number provided by the member to Blink fitness upon joining. They were sent over a 3 month period of time. We see on our records that voice mails were left and the emails were delivered. Most emails were marked as spam however by the member after being successfully delivered. A final email was sent on 8/**/16 and was successfully delivered. We are more than happy to provide a record of said emails and phone calls to this member upon request. In a final email correspondence in our member services mail box, we provided the contact information for the area manager for this member's location. Kindly,Blink Fitness
Hello,We have investigated the concern and have downgraded this member as a customer service gesture. She has only utilized the Boerum hill location to date and we trust her intention was to not sign up for a 1 year agreement. $60 has been refunded back to the member's cc used. We sincerely...
apologize for her experience and wish her safe travels in July. Kindly,Blink member services