Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called in January and asked for my account to be canceled - I was told "no problem"All I want is my account canceled - I dont need a refund - Just cancel my account I dont have time to be sending certified letters to stop a recurring charge at a gym - I should be able to cancel by email, phone call letter etc - requiring a certified letter is part of the scam - totally unreasonable - This policy is total not in-favor of the consumer!! SERIOUSLY what would the harm be? It's not like I am canceling brain surgery! REQUIRING A CERTIFIED LETTER TO CANCEL A RECURRING PAYMENT TO A GYM IS UNREASONABLE AND DOES NOT OFFER BOTH PARTIES EQUAL CONSIDERATION - IT IS ONE SIDED TO ALLOW THE VENDOR TO KEEP CHARGING BEYOND THE DESIRE OF THE CUSTOMER - A TOTAL SCAM.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, This matter has been presented to our legal team and is currently under reviewA resolution will be provided to this former member's legal team shortly by Blink Fitness's legal counsel. Kindly,Blink Fitness
Blink's cancellation policy is 45-days notice, and a buyout fee would apply to all Green members wishing to cancel within
their first 12-months from their agreement start dateAs per the membership *** *** selected when joining online, the Green membership is a one year annual agreement that would require a buyout fee should the member decide to cancel within the year. As per Brian's signed membership agreement, without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello Revdex.com,Calls made to my phone, which do not show a business name are unansweredI do not recall receiving any voice mails from Blink FitnessI do not have any email from Blink Member Services until after I reached out to them via their contact us on their websiteOnce I reached out to them, the email correspondence transpiredBelow is a response from BlinkAs you will see there is no mention of me having to pay instead they say the account would be adjusted accordingly with the cancellation from the gym or certified letter. There is no mention of a balance due in the email correspondencePlease see attached.I indeed sent the certified letter and provided the number in my initial correspondence to youAlso, I emailed member services for confirmation of receipt of the certified letter and the CEO contact information and they have yet to respond to me. I am requesting Blink Fitness take ownership for their lack of proper customer service Thank you,*** *** *** *** *** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** * *** ** *** *** *** *** *** ** *** ** *** *** *** ** * *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ***
** *** ***
***
**
*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Based on the companies response I should not have been charged the additional feeI gave notice days in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryThis member joined our 54th street location during pre-sale as a Green access member for a $stafeeAll pre-sale members are not allowed access to any location while their home facility is not openThe reason is they have not paid any membership dues
to utilize a facility and they have been given an exclusive $20/month rate instead of the $25/month rate given to non-pre-sale members who join open facilitiesOur system experienced a glitch for this particular membership which allowed him access to facilities despite being a pre-sale memberHe used multiple facilities sometimes twice a day for months prior to the opening date of the 54th street location with out paying any membership duesHe essentially had months of free time to work out in Blink facilities. When joining all members are required to sign a membership contractBlue and Green memberships do include a year obligationThis member did sign an agreement, agreeing to all terms and conditionsThree months after joining a blink, the annual maintenance fee is charged which is $+ taxThe language regarding the annual maintenance fee is listed under each membership class upon joining, in the FAQ page on the website, as well as in the membership terms and conditionsWe feel we gave more than adequate notice of our monthly fees, the year obligation, and the annual maintenance fee. Language on the site: 12-month agreement, billed monthly on the 1st.$annual maintenance fee is charged on the 3rd day of the 3rd month after joining. Language on the FAQ page: The annual maintenance fee is $and charged on the 3rd day of the 3rd month after joining and each subsequent anniversary of this date (i.eJanuary joins are billed April 3rd, February joins are billed May 3rd, etc.). It is invested straight back into our locations to maintain equipment and ensure the gyms are always fresh and clean. In good health,Blink Member Services
As per the member's signed membership agreement, without a signed cancellation form at our front desk or a certified
letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membershipOur cancellation terms per our membership agreement is being honored throughout all clubs in our company. Blink does not accept cancellation via phone or email, as per the member's signed agreement
Per the terms of the Member' signed agreement, the Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilitiesMember dues are for the period of time and are no way
related to or adjusted based on, actual usage of the ClubThe Member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: *** *** ***
*** ***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Revdex.com Complaint # ***, Blink provided me a refund of $I had quit their gym months before, and they had continued to charge meA few weeks later, on August 27th I saw more charges from Blink totaling $(the same amount they had previously reimbursed me for)I remain a non-Blink customer, so there is no reason I should have been charged. Blink should provide me an additional refund of $38.33, and cease from ever charging my credit card again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryPer each membership contract, members who need to cancel due to medical or relocation reasons are still obligated by the same cancellation policy as all other Blink membersThis includes the day notice and buy out fee if applicable. In
good health,Blink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company plays gamesThey're counting "automated" emails as attempts to contact meAutomated phone calls as well for paymentNever a response in regards to cancelationCompany left me voicemail at 9AM and never attempted again, when you call back you go through a whole process to just leave a messageIf the company was so concerned with the customers needs, they would follow up.*** *** can contact my attorney: *** *** ###-###-#### if you want to make a settlementOtherwise, take me to court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for reaching out to usWe see that we have since responded to this member's inquiryWe explained that all member's must agree to the terms and conditions of their selected membership class prior to joiningMembers are asked to click that they have read and agree to said
terms before payment is collectedA copy of the membership agreement is then emailed to said member once the membership is createdIt's sent to the email address provided by the member. With that said, we also explained our relocation cancellation policyIf a member is relocating miles or more away from a Blink location and can provide valid proof, we will waive the $buy out feeThe member is still obligated to provide the standard day notice howeverOnce valid proof is received, we assist the member with cancelling their agreement via email by sending a digital cancellation formOnce we receive valid proof from this member, we will be happy to proceed with the next steps to cancel their membership. Kindly,Blink Fitness
Hello,We are willing to take responsibility for any wrong doing however there is no proof of a cancellation being processedAgain, we require that all members provide days notice and pay for that notice when cancelling with usThere is no prorated fee collected on the accountThere is no note and no record of a cancellation form which would be filed at both the club and corporate office digitally. The member did mention previously a medical injuryTypically, if a member is injured and can provide proof we would cancel their account effective immediatelyThe cancellation effective date would be the date the proof is submitted to Blink member services via ***Valid proof would be a medical note signed by a physician stating the member is unable to work out for a period of months or moreIf this member can provide said proof, we would be willing to retroactively waive the balance owed. Kindly,Blink Fitness
Hello, Our staff are there to guide members through the joining process if need beHowever, it is up to the member to read and agree to all terms and conditionsMembers must check off that they agree to these terms prior to being allowed to join a Blink locationThe terms and cancellation
policy is also listed on the website in the FAQ section, as well as on the kioskA copy of the signed agreement is sent to each member via email upon joiningWe attempt to be as transparent as possible. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent a letter of cancellation via certified mail and they still have not cancelled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Now that I live in [redacted] I am not in close proximity to a Blink Fitness center. It is very inconvenient for me to travel to a Blink Fitness center several miles away from my home.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:[redacted]...
[redacted]
[redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If a member is still within their one-year obligation, they are required to pay a $60 buy out fee which is associated with their Green or Blue membership class. Blink does not simply end the membership after the one year period is reached. The member signed up for a bill monthly continuous membership which means it continues to bill the member after their one year obligation until they decide to cancel their account. This member in particular was went to final notice collections. We attempted to contact the member multiple times via email and phone with no response. After 90 days the account was cancelled and sent to a collection agency. They were unable to reach the member as well over the next few months. As a result the balance remained on the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called in January and asked for my account to be canceled - I was told "no problem"All I want is my account canceled - I dont need a refund - Just cancel my account I dont have time to be sending certified letters to stop a recurring charge at a gym - I should be able to cancel by email, phone call letter etc - requiring a certified letter is part of the scam - totally unreasonable - This policy is total not in-favor of the consumer!! SERIOUSLY what would the harm be? It's not like I am canceling brain surgery! REQUIRING A CERTIFIED LETTER TO CANCEL A RECURRING PAYMENT TO A GYM IS UNREASONABLE AND DOES NOT OFFER BOTH PARTIES EQUAL CONSIDERATION - IT IS ONE SIDED TO ALLOW THE VENDOR TO KEEP CHARGING BEYOND THE DESIRE OF THE CUSTOMER - A TOTAL SCAM.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, This matter has been presented to our legal team and is currently under reviewA resolution will be provided to this former member's legal team shortly by Blink Fitness's legal counsel. Kindly,Blink Fitness
Blink's cancellation policy is 45-days notice, and a buyout fee would apply to all Green members wishing to cancel within
their first 12-months from their agreement start dateAs per the membership *** *** selected when joining online, the Green membership is a one year annual agreement that would require a buyout fee should the member decide to cancel within the year. As per Brian's signed membership agreement, without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello Revdex.com,Calls made to my phone, which do not show a business name are unansweredI do not recall receiving any voice mails from Blink FitnessI do not have any email from Blink Member Services until after I reached out to them via their contact us on their websiteOnce I reached out to them, the email correspondence transpiredBelow is a response from BlinkAs you will see there is no mention of me having to pay instead they say the account would be adjusted accordingly with the cancellation from the gym or certified letter. There is no mention of a balance due in the email correspondencePlease see attached.I indeed sent the certified letter and provided the number in my initial correspondence to youAlso, I emailed member services for confirmation of receipt of the certified letter and the CEO contact information and they have yet to respond to me. I am requesting Blink Fitness take ownership for their lack of proper customer service Thank you,*** *** *** *** *** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ***
*** ***
*** *** *** *** *** ** ***
*** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** * *** ** *** *** *** *** *** ** *** ** *** *** *** ** * *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ***
** *** ***
***
**
*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Based on the companies response I should not have been charged the additional feeI gave notice days in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryThis member joined our 54th street location during pre-sale as a Green access member for a $stafeeAll pre-sale members are not allowed access to any location while their home facility is not openThe reason is they have not paid any membership dues
to utilize a facility and they have been given an exclusive $20/month rate instead of the $25/month rate given to non-pre-sale members who join open facilitiesOur system experienced a glitch for this particular membership which allowed him access to facilities despite being a pre-sale memberHe used multiple facilities sometimes twice a day for months prior to the opening date of the 54th street location with out paying any membership duesHe essentially had months of free time to work out in Blink facilities. When joining all members are required to sign a membership contractBlue and Green memberships do include a year obligationThis member did sign an agreement, agreeing to all terms and conditionsThree months after joining a blink, the annual maintenance fee is charged which is $+ taxThe language regarding the annual maintenance fee is listed under each membership class upon joining, in the FAQ page on the website, as well as in the membership terms and conditionsWe feel we gave more than adequate notice of our monthly fees, the year obligation, and the annual maintenance fee. Language on the site: 12-month agreement, billed monthly on the 1st.$annual maintenance fee is charged on the 3rd day of the 3rd month after joining. Language on the FAQ page: The annual maintenance fee is $and charged on the 3rd day of the 3rd month after joining and each subsequent anniversary of this date (i.eJanuary joins are billed April 3rd, February joins are billed May 3rd, etc.). It is invested straight back into our locations to maintain equipment and ensure the gyms are always fresh and clean. In good health,Blink Member Services
As per the member's signed membership agreement, without a signed cancellation form at our front desk or a certified
letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membershipOur cancellation terms per our membership agreement is being honored throughout all clubs in our company. Blink does not accept cancellation via phone or email, as per the member's signed agreement
Per the terms of the Member' signed agreement, the Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilitiesMember dues are for the period of time and are no way
related to or adjusted based on, actual usage of the ClubThe Member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: *** *** ***
*** ***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Revdex.com Complaint # ***, Blink provided me a refund of $I had quit their gym months before, and they had continued to charge meA few weeks later, on August 27th I saw more charges from Blink totaling $(the same amount they had previously reimbursed me for)I remain a non-Blink customer, so there is no reason I should have been charged. Blink should provide me an additional refund of $38.33, and cease from ever charging my credit card again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID ***.Sincerely,*** ***
Hello, Thank you for your inquiryPer each membership contract, members who need to cancel due to medical or relocation reasons are still obligated by the same cancellation policy as all other Blink membersThis includes the day notice and buy out fee if applicable. In
good health,Blink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company plays gamesThey're counting "automated" emails as attempts to contact meAutomated phone calls as well for paymentNever a response in regards to cancelationCompany left me voicemail at 9AM and never attempted again, when you call back you go through a whole process to just leave a messageIf the company was so concerned with the customers needs, they would follow up.*** *** can contact my attorney: *** *** ###-###-#### if you want to make a settlementOtherwise, take me to court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Member has been cancelled and refunded
Hello, Thank you for reaching out to usWe see that we have since responded to this member's inquiryWe explained that all member's must agree to the terms and conditions of their selected membership class prior to joiningMembers are asked to click that they have read and agree to said
terms before payment is collectedA copy of the membership agreement is then emailed to said member once the membership is createdIt's sent to the email address provided by the member. With that said, we also explained our relocation cancellation policyIf a member is relocating miles or more away from a Blink location and can provide valid proof, we will waive the $buy out feeThe member is still obligated to provide the standard day notice howeverOnce valid proof is received, we assist the member with cancelling their agreement via email by sending a digital cancellation formOnce we receive valid proof from this member, we will be happy to proceed with the next steps to cancel their membership. Kindly,Blink Fitness
Hello,We are willing to take responsibility for any wrong doing however there is no proof of a cancellation being processedAgain, we require that all members provide days notice and pay for that notice when cancelling with usThere is no prorated fee collected on the accountThere is no note and no record of a cancellation form which would be filed at both the club and corporate office digitally. The member did mention previously a medical injuryTypically, if a member is injured and can provide proof we would cancel their account effective immediatelyThe cancellation effective date would be the date the proof is submitted to Blink member services via ***Valid proof would be a medical note signed by a physician stating the member is unable to work out for a period of months or moreIf this member can provide said proof, we would be willing to retroactively waive the balance owed. Kindly,Blink Fitness
Hello, Our staff are there to guide members through the joining process if need beHowever, it is up to the member to read and agree to all terms and conditionsMembers must check off that they agree to these terms prior to being allowed to join a Blink locationThe terms and cancellation
policy is also listed on the website in the FAQ section, as well as on the kioskA copy of the signed agreement is sent to each member via email upon joiningWe attempt to be as transparent as possible. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent a letter of cancellation via certified mail and they still have not cancelled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Now that I live in [redacted] I am not in close proximity to a Blink Fitness center. It is very inconvenient for me to travel to a Blink Fitness center several miles away from my home.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:[redacted]...
[redacted]
[redacted]We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancy. We do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If a member is still within their one-year obligation, they are required to pay a $60 buy out fee which is associated with their Green or Blue membership class. Blink does not simply end the membership after the one year period is reached. The member signed up for a bill monthly continuous membership which means it continues to bill the member after their one year obligation until they decide to cancel their account. This member in particular was went to final notice collections. We attempted to contact the member multiple times via email and phone with no response. After 90 days the account was cancelled and sent to a collection agency. They were unable to reach the member as well over the next few months. As a result the balance remained on the account.