Hello, We have processed the refund to the credit card on fileThis is the most expedient way to return the overcharged funds We wish you wellBlink Member Services
Hello,Thank you for relaying your concerns and for your feedbackIt is true that we do not allow outside training to occur in our locations as we do have professionally trained personal trainers on staff We sincerely apologize if you and your partner were not in fact training together as it is not our intention to falsely accuse or embarrass our membersThis concern has been escalated to the area manager for your locationThey will reach out shortly to further discuss the matter Kindly,Blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This contradicts what the club in the Bronx said when I called them when I was sent the invoice for the personal session the imposter bookedThey said the other person used my name and contact info to book the sessionMy account also didn't allow for me to attend gyms at any other location besides Utica Ave and I was never notified that my account was switched to another gymNot to mention the fact that I was clearly lied to when I attempted to close the account in OctoberYour business has made mistake after mistake throughout this processI want proof that this person was paying for their account and that it wasn't used during the period that they were using mine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Thank you for reaching out to us here at Blink fitnessWe looked into this inquiry and see that the member is a month to month member with a grey membership classTo cancel the agreement, the member can follow the instructions below:Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If you are cancelling for medical reasons which prevent you from working out for months or more, please let us know.This information was provided to the member when they contacted member services in emailThe member demanded that we cancel the agreement immediately and we politely informed them again of the cancellation policyThis policy applies to all Blink members and is a standard across the fitness industryCancelling via certified mail or in writing at the facility are the two ways listed in NY and NJ state health club lawThe cancellation policy is listed in the terms and conditions section of the agremeent that all members must state they have read and agree to, it's listed in our FAQs on the Blink fitness website, as well as on the signed agreement which is emailed to the member upon joiningKindly,Blink Fitness
Hello,Thank you for reaching outI looked into the matter and see that this member did join our Valley Stream location during pre-saleThis means the member would secure a discounted pre-sale rate and only pay a $stafee at the time of joiningThey did not have access to any other location as they did not pay any monthly dues to utilize the facility at that time Since Valley Stream was delayed in opening its doors, we offered a free membership to all Valley Stream pre-sale members who joined prior to and a notification was sent to the members days priorCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Each member had the entire pre-sale period of time and days after the opening date of Valley Stream to cancel their membership per buyer’s remorse, receiving a full refundHowever, this member did not cancel their membershipA balance began accruing because the credit card on file for this member's account was declinedWe've attempted to reach the member via phone and email using the contact information they provided at sign up to no availBlink memberships are not based on usageA member pays a monthly fee to belong to Blink and they may utilize the gym as much or as little as possibleIn good health,Blink member services
Hello,We've looked into this member's account and see he did sign a contract for a Blue membershipMemberships are created digitally via onlineWhen signing up online, the details of the membership you're selecting are shownThe site states for both Blue and Green memberships that they are for a month period and that there will be an annual fee charged (The annual fee date varies based on when a member joins)The contract that is digitally signed by the member states that there is a $buy out fee associated if the member cancels before their year obligationWe do not cancel memberships immediately after a member decides to stop paymentThey must submit for cancellationCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.At this time, there is past due balance on the account of $The membership will be set to cancel due to final notice collections effective To avoid being sent to collections, the balance must be paidTo make a payment,you can either log on to [redacted] or simply stop by any Blink locationYou can alsocall Blink billing account services at ###-###-####where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.In good health,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,Thank you for forwarding the complaintWe looked into the matter and see this member's account was previously cancelled on for final notice collectionsmonths of dues had accrued with out payment being received and thus the account was cancelled on the 90th dayIt was then sent to a collection agencyDespite attempts from both Blink and the agency, the balance was not settledThe member then rejoined in March The balance remained on the account and is owed stillWith that said, we have decided to extend a customer service gesture, waiving the past due balance from The member is still accountable for the current active membership Kindly,Blink Fitness
HelloCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedWe do not accept cancellation requests over the phone or via emailThe cancellation policy is stated on the contract signed by all membersFinally, our memberships are not based on usageA member may use the club as many times they want while their account is in good standingIn good health,Blink Member Services
Hi ***,Closing the loop here as I know the Operations Management team spoke with you and was able to reach a compromised resolution that worked for everyoneMember will receive a membership credit for his remaining unused personal training sessions in lieu of the sessions being reinstated for future useMarcBlink Member Services
Hello, Thank you for reaching out to us! I looked into your account and see that we processed a refund on for $to the [redacted] originally chargedThe account was also cancelled as wellWe apologize for the lack of communication from our club managerThis will certainly be addressed Please allow 3-business days for the refund to process on your end Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Firstly, I am referred to as maleThat mistake is to be notedAnd, yes, as Blink states there was a "glitch" on their partOne of more to comeThis glitch was noted by myself when I asked staff why my account had not been debitedStaff said oh, you are not meant to be activeThis again was news to meMy membership was immediately closed by desk staff with no problemYet, a manager could not close my account in this billing issue with BlinkI remember asking staff if my membership had started and everything went throughAlso, upon signup I asked what my monthly fee wasI was not told it could go upAnd, no notice of this increase was given to meAnd per the email response to my Revdex.com complaint I received from Blink the monthly membership was reset back to $The $was said to have been waivedBut, my account keeps being debited by Blink for this amountI can forward this email to whomever is appropriate Blink's invoices do not clearly lay out credits and debitsAnd, I was given various reasons for the different monthly chargesI do not accept their behavior, lack of transparency and numerous inaccuracies.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,This issue was raised to the member services department of BlinkThey were able to find a proper resolution for this member and his wifeWe're happy to say that the member is satisfied with the outcome! In good health,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , andhave determinednot acceptableblink fitness failed to recognize responsibility in which if they did accepted responsibility, they wouldnt consistently disregard the facts from the first complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What blink fitness does is fraudI called and tried cancel my membership on multiple occasions and they first told me suspending my account was an optionWhen I was ready to return I was shocked to find out I was being charged the whole timeNow I have a balance, they claim they canceled the account but still am getting calls saying they need a payment from me to reactivate my accountThey claim when you join you "could cancel anytimeThis is obviously a lie and advertisingIn the past I was able to cancel in person or by mailThis time I was traveling then was hospitalized and could not do thisTheir policy is to charge you forever even though you calling begging them to work with you Not sure why they treat their customers this way In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We've followed up with the Area Manager JerellHe informed us that he did speak with the member regarding multiple complaintsThe first complaint dates back over year agoSince so much time has passed and employees have changed in said facility we are unable to correct the matterHowever, the complaint of other members hoarding machines, using profanity, etc can be immediately addressedWe have addressed this issue with our staff and managers to ensure they are prepared to speak with any members acting inappropriatelyWe want all our members to feel comfortable and welcome in Blink facilitiesWe encourage you and other members to report any behavior that makes you feel uncomfortable immediately to the front desk staff/manager on duty Thank you again for bringing this to our attention so that we may improve Kindly,blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I previously mentioned if the associate had told me I could not cancel over the phone then I would of came in however at the fault of your employee I was not properly informed and yet you keep giving me the same responseAs a company you should take fault for your employees training, telling me the same thing that I'm complaining about is not a resolution to the issueI unsubscribe to your e-mails since I was getting an abundance and I was never informed by telephone especially since YOUR OWN MANAGER SAID 'we do not call clients because we have too many' so once again that information is falseLike I previously said the only time I was notified was when a letter was sent by your lawyers so there is no way I could of responded in time being that I was never informedYour policy and actions are completely contradictingI am still not getting the proper customer service I deserve for your employees mistake In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedIt does seem that the best option for you would be to send a certified letter requesting cancellationAs stated previously, if you provide us with a medical note stating you are unable to travel to cancel we will be happy to work with youKindly,Blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not making payment for any months certified letter sent 3/ [redacted] Certified # [redacted] Cancel the account already and get the hint after the emails, Revdex.com complaint, and the voicemail I left on your 800# I am no paying you anything your representatives mislead customers as your facilities and fail to tell anyone that cancellation is going to be a nightmare if you want your money, see you in court! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, Thank you for your inquiryWe have looked into this member's account and see that they joined on visits were logged in September and one visit in OctoberThe membership was created via the websiteUpon joining a member must pay for their initiial dues up frontA credit card must be entered along with an expiration date and security codeThe Security code is the digit code on the back of the credit cardMemberships are not based on usage with BlinkA member pays their monthly fee and may utilize the facility as much or as little as they chooseA member does not need a key fob to use a BlinkThey simply need to provide a photo ID and the front desk will be able to locate their account to allow entry If this member is claiming fraud on their credit cardThey must report this to their bank who will work with our disputes department to resolve the matterWe do have a signed contract on fileThe account is currently cancelled due to final notice collections as well despite several attempts to contact the member Kindly,Blink member services
Hello, We have processed the refund to the credit card on fileThis is the most expedient way to return the overcharged funds We wish you wellBlink Member Services
Hello,Thank you for relaying your concerns and for your feedbackIt is true that we do not allow outside training to occur in our locations as we do have professionally trained personal trainers on staff We sincerely apologize if you and your partner were not in fact training together as it is not our intention to falsely accuse or embarrass our membersThis concern has been escalated to the area manager for your locationThey will reach out shortly to further discuss the matter Kindly,Blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This contradicts what the club in the Bronx said when I called them when I was sent the invoice for the personal session the imposter bookedThey said the other person used my name and contact info to book the sessionMy account also didn't allow for me to attend gyms at any other location besides Utica Ave and I was never notified that my account was switched to another gymNot to mention the fact that I was clearly lied to when I attempted to close the account in OctoberYour business has made mistake after mistake throughout this processI want proof that this person was paying for their account and that it wasn't used during the period that they were using mine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Thank you for reaching out to us here at Blink fitnessWe looked into this inquiry and see that the member is a month to month member with a grey membership classTo cancel the agreement, the member can follow the instructions below:Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If you are cancelling for medical reasons which prevent you from working out for months or more, please let us know.This information was provided to the member when they contacted member services in emailThe member demanded that we cancel the agreement immediately and we politely informed them again of the cancellation policyThis policy applies to all Blink members and is a standard across the fitness industryCancelling via certified mail or in writing at the facility are the two ways listed in NY and NJ state health club lawThe cancellation policy is listed in the terms and conditions section of the agremeent that all members must state they have read and agree to, it's listed in our FAQs on the Blink fitness website, as well as on the signed agreement which is emailed to the member upon joiningKindly,Blink Fitness
Hello,Thank you for reaching outI looked into the matter and see that this member did join our Valley Stream location during pre-saleThis means the member would secure a discounted pre-sale rate and only pay a $stafee at the time of joiningThey did not have access to any other location as they did not pay any monthly dues to utilize the facility at that time Since Valley Stream was delayed in opening its doors, we offered a free membership to all Valley Stream pre-sale members who joined prior to and a notification was sent to the members days priorCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Each member had the entire pre-sale period of time and days after the opening date of Valley Stream to cancel their membership per buyer’s remorse, receiving a full refundHowever, this member did not cancel their membershipA balance began accruing because the credit card on file for this member's account was declinedWe've attempted to reach the member via phone and email using the contact information they provided at sign up to no availBlink memberships are not based on usageA member pays a monthly fee to belong to Blink and they may utilize the gym as much or as little as possibleIn good health,Blink member services
Hello,We've looked into this member's account and see he did sign a contract for a Blue membershipMemberships are created digitally via onlineWhen signing up online, the details of the membership you're selecting are shownThe site states for both Blue and Green memberships that they are for a month period and that there will be an annual fee charged (The annual fee date varies based on when a member joins)The contract that is digitally signed by the member states that there is a $buy out fee associated if the member cancels before their year obligationWe do not cancel memberships immediately after a member decides to stop paymentThey must submit for cancellationCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.At this time, there is past due balance on the account of $The membership will be set to cancel due to final notice collections effective To avoid being sent to collections, the balance must be paidTo make a payment,you can either log on to [redacted] or simply stop by any Blink locationYou can alsocall Blink billing account services at ###-###-####where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.In good health,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,Thank you for forwarding the complaintWe looked into the matter and see this member's account was previously cancelled on for final notice collectionsmonths of dues had accrued with out payment being received and thus the account was cancelled on the 90th dayIt was then sent to a collection agencyDespite attempts from both Blink and the agency, the balance was not settledThe member then rejoined in March The balance remained on the account and is owed stillWith that said, we have decided to extend a customer service gesture, waiving the past due balance from The member is still accountable for the current active membership Kindly,Blink Fitness
HelloCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedWe do not accept cancellation requests over the phone or via emailThe cancellation policy is stated on the contract signed by all membersFinally, our memberships are not based on usageA member may use the club as many times they want while their account is in good standingIn good health,Blink Member Services
Hi ***,Closing the loop here as I know the Operations Management team spoke with you and was able to reach a compromised resolution that worked for everyoneMember will receive a membership credit for his remaining unused personal training sessions in lieu of the sessions being reinstated for future useMarcBlink Member Services
Hello, Thank you for reaching out to us! I looked into your account and see that we processed a refund on for $to the [redacted] originally chargedThe account was also cancelled as wellWe apologize for the lack of communication from our club managerThis will certainly be addressed Please allow 3-business days for the refund to process on your end Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Firstly, I am referred to as maleThat mistake is to be notedAnd, yes, as Blink states there was a "glitch" on their partOne of more to comeThis glitch was noted by myself when I asked staff why my account had not been debitedStaff said oh, you are not meant to be activeThis again was news to meMy membership was immediately closed by desk staff with no problemYet, a manager could not close my account in this billing issue with BlinkI remember asking staff if my membership had started and everything went throughAlso, upon signup I asked what my monthly fee wasI was not told it could go upAnd, no notice of this increase was given to meAnd per the email response to my Revdex.com complaint I received from Blink the monthly membership was reset back to $The $was said to have been waivedBut, my account keeps being debited by Blink for this amountI can forward this email to whomever is appropriate Blink's invoices do not clearly lay out credits and debitsAnd, I was given various reasons for the different monthly chargesI do not accept their behavior, lack of transparency and numerous inaccuracies.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,This issue was raised to the member services department of BlinkThey were able to find a proper resolution for this member and his wifeWe're happy to say that the member is satisfied with the outcome! In good health,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , andhave determinednot acceptableblink fitness failed to recognize responsibility in which if they did accepted responsibility, they wouldnt consistently disregard the facts from the first complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What blink fitness does is fraudI called and tried cancel my membership on multiple occasions and they first told me suspending my account was an optionWhen I was ready to return I was shocked to find out I was being charged the whole timeNow I have a balance, they claim they canceled the account but still am getting calls saying they need a payment from me to reactivate my accountThey claim when you join you "could cancel anytimeThis is obviously a lie and advertisingIn the past I was able to cancel in person or by mailThis time I was traveling then was hospitalized and could not do thisTheir policy is to charge you forever even though you calling begging them to work with you Not sure why they treat their customers this way In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We've followed up with the Area Manager JerellHe informed us that he did speak with the member regarding multiple complaintsThe first complaint dates back over year agoSince so much time has passed and employees have changed in said facility we are unable to correct the matterHowever, the complaint of other members hoarding machines, using profanity, etc can be immediately addressedWe have addressed this issue with our staff and managers to ensure they are prepared to speak with any members acting inappropriatelyWe want all our members to feel comfortable and welcome in Blink facilitiesWe encourage you and other members to report any behavior that makes you feel uncomfortable immediately to the front desk staff/manager on duty Thank you again for bringing this to our attention so that we may improve Kindly,blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I previously mentioned if the associate had told me I could not cancel over the phone then I would of came in however at the fault of your employee I was not properly informed and yet you keep giving me the same responseAs a company you should take fault for your employees training, telling me the same thing that I'm complaining about is not a resolution to the issueI unsubscribe to your e-mails since I was getting an abundance and I was never informed by telephone especially since YOUR OWN MANAGER SAID 'we do not call clients because we have too many' so once again that information is falseLike I previously said the only time I was notified was when a letter was sent by your lawyers so there is no way I could of responded in time being that I was never informedYour policy and actions are completely contradictingI am still not getting the proper customer service I deserve for your employees mistake In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedIt does seem that the best option for you would be to send a certified letter requesting cancellationAs stated previously, if you provide us with a medical note stating you are unable to travel to cancel we will be happy to work with youKindly,Blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not making payment for any months certified letter sent 3/ [redacted] Certified # [redacted] Cancel the account already and get the hint after the emails, Revdex.com complaint, and the voicemail I left on your 800# I am no paying you anything your representatives mislead customers as your facilities and fail to tell anyone that cancellation is going to be a nightmare if you want your money, see you in court! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, Thank you for your inquiryWe have looked into this member's account and see that they joined on visits were logged in September and one visit in OctoberThe membership was created via the websiteUpon joining a member must pay for their initiial dues up frontA credit card must be entered along with an expiration date and security codeThe Security code is the digit code on the back of the credit cardMemberships are not based on usage with BlinkA member pays their monthly fee and may utilize the facility as much or as little as they chooseA member does not need a key fob to use a BlinkThey simply need to provide a photo ID and the front desk will be able to locate their account to allow entry If this member is claiming fraud on their credit cardThey must report this to their bank who will work with our disputes department to resolve the matterWe do have a signed contract on fileThe account is currently cancelled due to final notice collections as well despite several attempts to contact the member Kindly,Blink member services