Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
No one from the business has contacted me as I have expressly requested. I took a picture of the screen at Blink Fitness on Utica Ave. of the person who has stolen my identity. I was told that the manager would contact me as soon as she arrived this morning. I've called twice today and been told the manager is not in. They won't even cancel my account. I was told I'd have to pay a $25 charge to cancel the membership and I said I'd pay it but they told me to wait until today and the manager would close the account for free.I came into the Utica Ave. location last October after I fell down a flight of stairs and couldn't work out and cancelled the membership in person. I was told I didn't need to do anything else but that charges would continue until my contract was up in May. I believe I was deliberately deceived by the staff at the Utica Ave. gym. They still will not cancel my membership or return my phone calls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, A note pad statement is attached. The receipt sent displays the purchase made along with a link to the signed contract. Again, a copy of your signed agreement can be obtained at any Blink location or simply by emailing [redacted]. A member services representative will be more than happy to assist you. Best,Blink Fitness
Hello, Thank you for reaching out to us and voicing your complaint. On behalf of Blink Fitness I sincerely apologize for your experience. We never want our members to feel bullied or mistreated in any way. I also apologize for the lack of action taken to address your concern and the poor...
treatment by the other described members. I have reported this information to the Area manager who over sees the location you mentioned to investigate as this behavior displayed by the other members is not to be tolerated. They will be in contact with you with in 24 hours to further discuss your encounter. Thank you for your patience. Kindly,Blink member services
Hello,Thank you for reaching out to us. Blink fitness attempts to be as transparent as possible when it comes to our policies and especially our cancellation policy. We post the cancellation policy, along with the language describing the annual maintenance fee. in the terms and conditions section on...
the kiosk and website. All members must agree to these terms prior to joining blink. These term sections are listed as follows: Terms and conditions, EFT authorization, and Cancellation policy. We also list this information on the website in the FAQ section as well. The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. All members are required to pay this fee yearly plus any applicable tax. Each member is sent a copy of their digitally signed agreement upon joining for their reference. With regards to cancellation, I looked into the member's account and see no request for cancellation. There is a note in the account from the front desk staff on 7/**/16 stating the following: "Member came to cancel membership but didnt have her card with her at the moment to pay for pro-rate." This means the member did not complete her cancellation since she was unable to pay for the final 45 days notice. Also, we have no record of a certified letter. If the member provides us a copy of the certified letter receipt, we would be more than happy to adjust her account accordingly. Kindly,Blink Fitness
Hello,Thank you for reaching out to us. We have received this complaint and are in the process of reviewing it. We take accusations of fraud very seriously and are investigating accordingly. This member does claim they cancelled their account about 1 year ago; however, we have no proof of a...
cancellation request on file, no prorate was collected and no note was left on the account. Therefore, the account remained active. Visits were consistently logged by using a key fob to enter multiple locations. Again, the member is claiming they have not used the club over the past year and that someone else is accessing the location that is not the actual member. Again, we are looking into this as we speak and will reach out to the member with an update. In the mean time, if the member could provide us with proof that they did in fact cancel their agreement with us we could adjust the account accordingly. Proof would be a signed cancellation form or a receipt for a certified letter being sent to our corporate office. Kindly,blink fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
No one from the business has contacted me as I have expressly requested. I took a picture of the screen at Blink Fitness on Utica Ave. of the person who has stolen my identity. I was told that the manager would contact me as soon as she arrived this morning. I've called twice today and been told the manager is not in. They won't even cancel my account. I was told I'd have to pay a $25 charge to cancel the membership and I said I'd pay it but they told me to wait until today and the manager would close the account for free.I came into the Utica Ave. location last October after I fell down a flight of stairs and couldn't work out and cancelled the membership in person. I was told I didn't need to do anything else but that charges would continue until my contract was up in May. I believe I was deliberately deceived by the staff at the Utica Ave. gym. They still will not cancel my membership or return my phone calls.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, A note pad statement is attached. The receipt sent displays the purchase made along with a link to the signed contract. Again, a copy of your signed agreement can be obtained at any Blink location or simply by emailing [redacted]. A member services representative will be more than happy to assist you. Best,Blink Fitness
Hello, Thank you for reaching out to us and voicing your complaint. On behalf of Blink Fitness I sincerely apologize for your experience. We never want our members to feel bullied or mistreated in any way. I also apologize for the lack of action taken to address your concern and the poor...
treatment by the other described members. I have reported this information to the Area manager who over sees the location you mentioned to investigate as this behavior displayed by the other members is not to be tolerated. They will be in contact with you with in 24 hours to further discuss your encounter. Thank you for your patience. Kindly,Blink member services
Hello,Thank you for reaching out to us. Blink fitness attempts to be as transparent as possible when it comes to our policies and especially our cancellation policy. We post the cancellation policy, along with the language describing the annual maintenance fee. in the terms and conditions section on...
the kiosk and website. All members must agree to these terms prior to joining blink. These term sections are listed as follows: Terms and conditions, EFT authorization, and Cancellation policy. We also list this information on the website in the FAQ section as well. The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. All members are required to pay this fee yearly plus any applicable tax. Each member is sent a copy of their digitally signed agreement upon joining for their reference. With regards to cancellation, I looked into the member's account and see no request for cancellation. There is a note in the account from the front desk staff on 7/**/16 stating the following: "Member came to cancel membership but didnt have her card with her at the moment to pay for pro-rate." This means the member did not complete her cancellation since she was unable to pay for the final 45 days notice. Also, we have no record of a certified letter. If the member provides us a copy of the certified letter receipt, we would be more than happy to adjust her account accordingly. Kindly,Blink Fitness
Hello,Thank you for reaching out to us. We have received this complaint and are in the process of reviewing it. We take accusations of fraud very seriously and are investigating accordingly. This member does claim they cancelled their account about 1 year ago; however, we have no proof of a...
cancellation request on file, no prorate was collected and no note was left on the account. Therefore, the account remained active. Visits were consistently logged by using a key fob to enter multiple locations. Again, the member is claiming they have not used the club over the past year and that someone else is accessing the location that is not the actual member. Again, we are looking into this as we speak and will reach out to the member with an update. In the mean time, if the member could provide us with proof that they did in fact cancel their agreement with us we could adjust the account accordingly. Proof would be a signed cancellation form or a receipt for a certified letter being sent to our corporate office. Kindly,blink fitness