Hello,Thank you for reaching out to usI have investigated this account and see that we have no record of a cancellation being completed in clubThis means no cancellation is on file for this account and no cancellation prorate was collected for the day notice, which is required when cancelling
at a locationAs a result the membership remained active.The membership was ultimately cancelled due to final notice collections on 8/**/A month balance accrued for the following billing cycles; 6/*/16, 7/*/16, and 8/*/We attempted to notify the member several times over the three month period via phone and email using the contact information provided by the member; however, this was to no availAgain, the account then cancelled on 8/**/and was sent to collectionsTo officially close the Blink account, the balance must be paid in full. To make a payment log on to***, simply stop by any Blink location, orcall Blink billing account services at ###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIfyou call after hours, please feel free to leave a message which will be returned by a representative during the next business day. Kindly,Blink Fitness
Hello, Thank you for reaching out to usWe've looked into this matter and see that the original credit card is still listed as the primary payment sourceI have removed that credit card and replaced it with the member's preferred credit card. We sincerely apologize for the inconvenience
and for the length of time this has taken to be resolvedAs a customer service gesture, we have refunded the most recent payment on 1/**/back to the credit card usedThe next billing date will be 2/**/which will be charged to the new credit card on file. Please feel free to reach out to *** if you have any other questions or concerns. In good health,Blink member services
Hello, We sincerely apologize for the inconvenience this has causedWe have contacted our marketing department to remove this member from the distribution list immediately. Kindly,Blink Fitness
Hello, We looked into this inquiry and see that the member submitted a cancellation request on 3/*/A $prorate was collected at that time which was applied to the 3/**/payment for the days in AprilNo further charges accrued on this member's accountPlease feel free to contact
us with further questions at ***We are happy to further investigate and inquiries you have or answer an questions. In good health,Blink Fitness
Hello, Thank you for reaching out to usWe looked into this matter and see only one account for said memberThe account was cancelled on 7/**/due to final notice collectionsA $balance accrued as we were unable to collect payment for 4/**/15, 5/**/15, and 6/**/We found no other
charges in our system paid with the credit card on file given to us by the member. We encourage the member to reach out to us *** ***, providing us with a record of the alleged additional chargesAdditional information may be required at that timeIf we have over charged the member we will be happy to address accordinglyAs stated previously, a past due balance is owed as well and must be settled to have an account status of CLOSED. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Is there anyway I would be able to follow up with this if I see another charge from them? I don't really trust Blink considering the poor service they have provided me thus far I really appreciate the help on your end!
Sincerely,
*** ***
Hello,All members are required to pay the annual fee yearly on the *** day of the *** month after their join dateSince this member's membership was revoked after the annual fee was charged, a refund will not be processedWe have, however, refunded all dues from the cancellation effective date on. We wish this member well. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive a call from Jerrell B***, Area Manager, last Thursday, ** JunHe also sent me an email with his contact information, to which I responded in the early hours of the *** with photos of the two members I had complained about making an obscene gesture at me; forwarded emails to which I had not received a responseI also reiterated that I had submitted at least two complaints via Blink's website and heard back nothingWhen we spoke, MrB*** seemed more interested in arguing with me and making excuses than solving the problem, incltelling me that doing nothing about my complaint did not constitute "condoning" the objectionable behaviourI have also heard nothing from anyone at Blink since the above-referenced communication
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, We're sorry to hear you feel we are fraudulent in any wayWe attempt to be as transparent as possible with regards to our membership terms and conditionsI see that this member joined on 9/**/as a Grey month to month memberThe member can cancel at any time with providing days
notice either in person or via certified mail to our corporate officeEach member is accountable for an annual maintenance fee which is billed on the 3rd day of the 3rd month after joiningThis language is on each page in the member details upon joining as well as in the terms and conditionsWe even list an annual maintenance fee chart which displays when the fee will be charged based on the member's join dateThis member has submitted their cancellation request and the membership is set to cancel on 1/**/17. We wish this member well. Kindly,Blink fitness
Hello,Again, we are willing to release a copy of the member's agreement and a copy of the list of communications sent via email and phone upon their requestThey can visit any blink location or email Blink member services at *** to obtain these recordsWe prefer not to release any personal information on the Revdex.com websiteThis is also advised by the Revdex.com to not do so. In good health,Blink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again- all this is understood- I have asked repeatedly why I was charged an additional $on top of the $ I am no disputing the $cancellation fee I was told a day notice is required- if a day notices was not given I would be required to pay a prorated charge for any additional time I would have access to the gym- I gave in excess of the days required- forced to pay $more then your policy requires or told I would have to pay for an additional month in addition to the $cancellation + another prorated charge so again could you please explain to me this additional charge?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Since the letter was received, your account is set to cancel effective 8/**/The final payment of $will be processed on 8/*/No buy out fee will apply to your account since the cancellation date is out side of your one year obligation dateWe wish you a speedy recovery. In good health,Blink Fitness
Hello ***, Thank you for reaching out to usWe are very sorry for your experienceWe by no means want to pressure any member into scheduling or booking sessionsWe understand that our members are on the go and have busy personal and work livesWith that said, we have reinstated your
session as a customer service gesturePlease be informed that moving forward all sessions scheduled must be cancelled at least hours in advance in order to avoid the session from being pulled and marked as "No show"We thank you for your patience and for being a Blink Fitness member. Kindly,Blink Fitness
Revdex.com:*** *** *** *** called me to answer questions, apologize on behalf of the staff for their poor customer service and explain the policy to me in further detailHe also took my suggestions to make the policy more clear into consideration.At this time, my
complaint, ID *** regarding Blink Fitness (All Metropolitan NY area locations) has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
So you can't copy and past the records into a word document black out the other members just so my information is apparent right? This company is the biggest scam and a bunch of liars with poorly trained staff all the way up to management, you'll be hearing from the attorney general
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Thank you for reaching out to usWe have investigated the concern and see that the membership in question is still activeIt currently has a balance of $which is for the 2/**/billing cycle and the $annual fee as we were unable to collect payment using the credit card on file
Also, we have no record of a cancellation document on file, no prorate was collected on the account, and no note is documented in the account indicating that the member inquired about cancellation. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services *** *** *** ***
*** *** ** ***We process cancellations this way because it provides a receipt of cancellation for the member in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Since there is no record of cancellation and the member is unable to provide a receipt of cancellation, the account remains activeKindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
For the record, on my last day at the *** *** Street location I was told the manager could
not close the account and therefore would not give me the formI was told by the manager at the *** *** Street Blink that I could not sign the cancellation form on the spot because you all were charging my account.But, I will file a formal cancellation form with the expectation of this account being closed with no further balance or contact from Blink Fitness.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello ***, Thank you for your email I apologize for the miscommunicationWhen cancelling prior to your year obligation there is a $buy out feeSince you have passed your obligation date you are still required to provide a days noticeAnd depending on your effective
cancellation date if your latest payment does not cover the days notice than there is a cancellation pro rate. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: Blink Member Services *** *** *** ***
*** *** ** *** We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedPlease feel free to reach out with any other questions you may have and thank you *** for being a member of Blink Fitness! In good health * * *** *** *** *** ***
*** *** *** *** * *** ***
*** *** * ** ***
*** *** *** * *** ***
Hello, Thank you for reaching out to us! We first would like to apologize to this member for their experienceThey mentioned they reached out several times to the corporate office via email, but we have no emails on record showing a communication was sent to us at ***I understand that this member joined in April and claims they cancelled later that month over the phonePer the signed contract, all cancellations are done in person at the location or via certified mail to the corporate officeWe do not accept cancellation requests over the phone or via emailAlso, all members are required to check off that they have read and agree to the terms and conditions of the agreement, which includes the cancellation policy, prior to joiningA copy of the signed agreement along with a receipt of purchase is immediately emailed to each member upon joiningWe also list the cancellation policy in several locations on the kiosk and websiteThe day notice and ways to cancel are listed in the FAQ section on our website, under each membership class in the details section, as well as in the terms and conditions. With that said, it is clear that this member wishes to no longer be a member of BlinkAs a customer service gesture, we have waived the past due balance of $However, we will not be issuing a refund as their is no proof of a cancellation request on record and no proof can be provided. We want to wish this member well and encourage them to continue to pursue their fitness goals. In good health,Blink Fitness
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID ***.I am very disappointed by this company's lack of communication, poor customer service and utter negligence.Please advise on next steps to resolve
my claim.Sincerely,*** ***
Hello,Thank you for reaching out to usI have investigated this account and see that we have no record of a cancellation being completed in clubThis means no cancellation is on file for this account and no cancellation prorate was collected for the day notice, which is required when cancelling
at a locationAs a result the membership remained active.The membership was ultimately cancelled due to final notice collections on 8/**/A month balance accrued for the following billing cycles; 6/*/16, 7/*/16, and 8/*/We attempted to notify the member several times over the three month period via phone and email using the contact information provided by the member; however, this was to no availAgain, the account then cancelled on 8/**/and was sent to collectionsTo officially close the Blink account, the balance must be paid in full. To make a payment log on to***, simply stop by any Blink location, orcall Blink billing account services at ###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIfyou call after hours, please feel free to leave a message which will be returned by a representative during the next business day. Kindly,Blink Fitness
Hello, Thank you for reaching out to usWe've looked into this matter and see that the original credit card is still listed as the primary payment sourceI have removed that credit card and replaced it with the member's preferred credit card. We sincerely apologize for the inconvenience
and for the length of time this has taken to be resolvedAs a customer service gesture, we have refunded the most recent payment on 1/**/back to the credit card usedThe next billing date will be 2/**/which will be charged to the new credit card on file. Please feel free to reach out to *** if you have any other questions or concerns. In good health,Blink member services
Hello, We sincerely apologize for the inconvenience this has causedWe have contacted our marketing department to remove this member from the distribution list immediately. Kindly,Blink Fitness
Hello, We looked into this inquiry and see that the member submitted a cancellation request on 3/*/A $prorate was collected at that time which was applied to the 3/**/payment for the days in AprilNo further charges accrued on this member's accountPlease feel free to contact
us with further questions at ***We are happy to further investigate and inquiries you have or answer an questions. In good health,Blink Fitness
Hello, Thank you for reaching out to usWe looked into this matter and see only one account for said memberThe account was cancelled on 7/**/due to final notice collectionsA $balance accrued as we were unable to collect payment for 4/**/15, 5/**/15, and 6/**/We found no other
charges in our system paid with the credit card on file given to us by the member. We encourage the member to reach out to us *** ***, providing us with a record of the alleged additional chargesAdditional information may be required at that timeIf we have over charged the member we will be happy to address accordinglyAs stated previously, a past due balance is owed as well and must be settled to have an account status of CLOSED. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Is there anyway I would be able to follow up with this if I see another charge from them? I don't really trust Blink considering the poor service they have provided me thus far I really appreciate the help on your end!
Sincerely,
*** ***
Hello,All members are required to pay the annual fee yearly on the *** day of the *** month after their join dateSince this member's membership was revoked after the annual fee was charged, a refund will not be processedWe have, however, refunded all dues from the cancellation effective date on. We wish this member well. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive a call from Jerrell B***, Area Manager, last Thursday, ** JunHe also sent me an email with his contact information, to which I responded in the early hours of the *** with photos of the two members I had complained about making an obscene gesture at me; forwarded emails to which I had not received a responseI also reiterated that I had submitted at least two complaints via Blink's website and heard back nothingWhen we spoke, MrB*** seemed more interested in arguing with me and making excuses than solving the problem, incltelling me that doing nothing about my complaint did not constitute "condoning" the objectionable behaviourI have also heard nothing from anyone at Blink since the above-referenced communication
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, We're sorry to hear you feel we are fraudulent in any wayWe attempt to be as transparent as possible with regards to our membership terms and conditionsI see that this member joined on 9/**/as a Grey month to month memberThe member can cancel at any time with providing days
notice either in person or via certified mail to our corporate officeEach member is accountable for an annual maintenance fee which is billed on the 3rd day of the 3rd month after joiningThis language is on each page in the member details upon joining as well as in the terms and conditionsWe even list an annual maintenance fee chart which displays when the fee will be charged based on the member's join dateThis member has submitted their cancellation request and the membership is set to cancel on 1/**/17. We wish this member well. Kindly,Blink fitness
Hello,Again, we are willing to release a copy of the member's agreement and a copy of the list of communications sent via email and phone upon their requestThey can visit any blink location or email Blink member services at *** to obtain these recordsWe prefer not to release any personal information on the Revdex.com websiteThis is also advised by the Revdex.com to not do so. In good health,Blink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again- all this is understood- I have asked repeatedly why I was charged an additional $on top of the $ I am no disputing the $cancellation fee I was told a day notice is required- if a day notices was not given I would be required to pay a prorated charge for any additional time I would have access to the gym- I gave in excess of the days required- forced to pay $more then your policy requires or told I would have to pay for an additional month in addition to the $cancellation + another prorated charge so again could you please explain to me this additional charge?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Since the letter was received, your account is set to cancel effective 8/**/The final payment of $will be processed on 8/*/No buy out fee will apply to your account since the cancellation date is out side of your one year obligation dateWe wish you a speedy recovery. In good health,Blink Fitness
Hello ***, Thank you for reaching out to usWe are very sorry for your experienceWe by no means want to pressure any member into scheduling or booking sessionsWe understand that our members are on the go and have busy personal and work livesWith that said, we have reinstated your
session as a customer service gesturePlease be informed that moving forward all sessions scheduled must be cancelled at least hours in advance in order to avoid the session from being pulled and marked as "No show"We thank you for your patience and for being a Blink Fitness member. Kindly,Blink Fitness
Revdex.com:*** *** *** *** called me to answer questions, apologize on behalf of the staff for their poor customer service and explain the policy to me in further detailHe also took my suggestions to make the policy more clear into consideration.At this time, my
complaint, ID *** regarding Blink Fitness (All Metropolitan NY area locations) has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
So you can't copy and past the records into a word document black out the other members just so my information is apparent right? This company is the biggest scam and a bunch of liars with poorly trained staff all the way up to management, you'll be hearing from the attorney general
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Thank you for reaching out to usWe have investigated the concern and see that the membership in question is still activeIt currently has a balance of $which is for the 2/**/billing cycle and the $annual fee as we were unable to collect payment using the credit card on file
Also, we have no record of a cancellation document on file, no prorate was collected on the account, and no note is documented in the account indicating that the member inquired about cancellation. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services *** *** *** ***
*** *** ** ***We process cancellations this way because it provides a receipt of cancellation for the member in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Since there is no record of cancellation and the member is unable to provide a receipt of cancellation, the account remains activeKindly,Blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
For the record, on my last day at the *** *** Street location I was told the manager could
not close the account and therefore would not give me the formI was told by the manager at the *** *** Street Blink that I could not sign the cancellation form on the spot because you all were charging my account.But, I will file a formal cancellation form with the expectation of this account being closed with no further balance or contact from Blink Fitness.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello ***, Thank you for your email I apologize for the miscommunicationWhen cancelling prior to your year obligation there is a $buy out feeSince you have passed your obligation date you are still required to provide a days noticeAnd depending on your effective
cancellation date if your latest payment does not cover the days notice than there is a cancellation pro rate. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: Blink Member Services *** *** *** ***
*** *** ** *** We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedPlease feel free to reach out with any other questions you may have and thank you *** for being a member of Blink Fitness! In good health * * *** *** *** *** ***
*** *** *** *** * *** ***
*** *** * ** ***
*** *** *** * *** ***
Hello, Thank you for reaching out to us! We first would like to apologize to this member for their experienceThey mentioned they reached out several times to the corporate office via email, but we have no emails on record showing a communication was sent to us at ***I understand that this member joined in April and claims they cancelled later that month over the phonePer the signed contract, all cancellations are done in person at the location or via certified mail to the corporate officeWe do not accept cancellation requests over the phone or via emailAlso, all members are required to check off that they have read and agree to the terms and conditions of the agreement, which includes the cancellation policy, prior to joiningA copy of the signed agreement along with a receipt of purchase is immediately emailed to each member upon joiningWe also list the cancellation policy in several locations on the kiosk and websiteThe day notice and ways to cancel are listed in the FAQ section on our website, under each membership class in the details section, as well as in the terms and conditions. With that said, it is clear that this member wishes to no longer be a member of BlinkAs a customer service gesture, we have waived the past due balance of $However, we will not be issuing a refund as their is no proof of a cancellation request on record and no proof can be provided. We want to wish this member well and encourage them to continue to pursue their fitness goals. In good health,Blink Fitness
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID ***.I am very disappointed by this company's lack of communication, poor customer service and utter negligence.Please advise on next steps to resolve
my claim.Sincerely,*** ***