Enterprise Rent-A-Car

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have just received notice from Enterprise that they have resolved my claim satisfactorily.Thank you! Regards, [redacted] ***

The concern was reviewed on Friday and we have refunded the customers credit cardIt may take a few days for the refund to post to the consumer's bank accountI will follow up with her today to let her know that the issue has been resolved

Good Morning ***, I attempted to call this customer times on Friday by phone and emailed her once as well I have yet to hear back from her, but to close the file I just refunded her the amount asked in the below complaint The refund of days of rental, plus refunded the days of protection coverage that was signed on that the customer was unaware ofI left a message this morning for her that $was refunded back to her American Express card and if she had any other questions regarding her billing to give me a call directly Please let me if any another follow up is required [redacted] *** [redacted] [redacted] [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/01/05) */ Letter received 1/4/16, [redacted] Area Manager called the customer and apologized for her displeasing serviceShe was grateful for the call [redacted] has given her his phone number for future use with needs and offered discount on future rental She was satisfied Thank you

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, my name is [redacted] My case number for Revdex.com is [redacted] .I have received a message that the case is closed but my mother [redacted] did not agree to refundI would like the case to be re open againThank you Regards, [redacted]

Customer has been contacted and the disputed amount will be refunded to his credit card by tomorrow, 12/ This case may now be closed

We strive to make our deposit and rental requirements as transparent as possibleIn reviewing this complaint, we have confirmed that all necessary information is posted on our website when making a reservation under the link "Renter Requirements" which is found on the right hand side of the page when on the "Review & Reserve" screenAdditionally, many of our non-airport renters are contacted via phone call before the rental to review the process and expectationsWe will continue to improve our service and transparency on both our website and when training our employeesThank you for your feedback

***/ [redacted] - The individual that signed for the coverage on this contract also signed for the coverage's on their previous contracts at this location The person that is disputing the coverage's for this contract was not present when this car was rented nor were they listed on the contract It is our decision to honor the contract that our customer signed for and not waive the fee's as requested by this 3rd party [redacted]

Good Morning ***, I have called and left a voicemail for the customer regarding this situation and let her know that we will drop the claim immediatelyI have also emailed the DRU to shut down claim and not pursue customer for remaining balance [redacted] Area Rental Manager East County San Diego [redacted] Cell [redacted] Tell us why here

The refund has been processed and cut on March 25th Due to us having to switch programs, this refund will be issued via check and will be sent to the address we have on file, listed below [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Spoke with the renter’s daughter and have processed the refund back onto the card [redacted] *** [redacted] [redacted] [redacted]

We received this complaint on Tuesday via mailI emailed RVP [redacted] who advised me that the complaint was resolved with the customer last weekThe customer has used multiple programs to state his complaint, and our corporate offices were also involvedWe consider the situation resolved thank you

Per our Area Manager, [redacted] **, we are refunding $to the customer and will close our file for damages We are no longer pursuing the customer for damages

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This complaint has been resolvedThere was a mix up with the renters informationThe $has been returned to the customer, and we have formally apologized for the mistake

This has been resolvedHe checked his account and saw that we did a refund of He is going to call the Revdex.com and notify them that we did take care of this.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIn regards to my complaint, it has been resolved Regards, [redacted] ***

I spoke to Mr [redacted] and apologized for his experience He appreciated my call and I was able to review his concerns with him Because this was a conversion due to denial of direct bill from Insurance Companyhe understood his financial responsibility He was thankful for my call and my assistance [redacted] will definitely conduct business with Enterprise in the future He kept my name and number and understands he can reach out to me at any time if there is anything he ever needs Aaron [redacted] F [redacted] Area Manager Enterprise Rent-A-Car Cincinnati, OH cell: ###-###-#### fax: ###-###-#### [redacted]