Enterprise Rent-A-Car

Spoke with customer, made her aware claim was thoroughly investigated and that the damage to the vehicle happened while she had it on rent Walked her through the claims process and explained everything to her, apologized if she felt that we did anything incorrectly on our end as customer service is always priority number one for us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you very much for your assistance, they have issued credit to my card for the quantity they had charged for services not authorized, Again Thank You! [redacted] TRANSLATED BY Revdex.com EMPLOYEEOriginal Message: Date: Mon, Apr 3, at 4:PMSubject: Muchas gracias por su ayuda , me an recreando a mi tarjeta de crédito la cantidad que se avían cobrado por el servicio que yo no autoricé , nuevamente muchas gracias

Half of the rental was waived for customer already Thanks, [redacted] [redacted]

This situation was mostly handled yesterday when they called in to the branchThe additional charges were from citations because they kept parking in a handicap spot for the month they had it, which racked up the bill to $ [redacted] Morse at EM was able to get an invoice of that for them, and they understand now why that was chargedToday we are getting the invoice for the Tow Yard (once they open) for her so she can submit that to her insurance companyYesterday, [redacted] provided her the number to the DRU and the DX number so she can send that to her insurance company as wellShe is glad we are assisting her with all of this I will also do a follow up call after we send the invoice to make sure she got it and see if there was anything else she needed from us Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11741550, and find the resolution is satisfactory to me Regards, [redacted]

We have made attempts to try to speak with Mr [redacted] , but have only been able to leave a voicemail We apologize for this and I will be refunding the card on file [redacted] ***, Regional Rental Manager- Los Angeles International Airport [redacted]

Complaint: [redacted] I am rejecting this response because:I do not know if I have to pay another deposit I'd we do I'm right back where we started at something, now if it's just a complete dollars then I'll accept Sincerely, [redacted] ***

Good morning, The customer has been contacted and is aware that we are not pursuing for damage and this claim is being closed.Thank you!

We have researched this account and emailed the renter the total charges are $and the amount owed is less that what she agreed to it is only $We have asked her to free up those funds and we will restore the financial part of her account

Per our Area Manager, [redacted] , he spoke with the customer to apologize for the mistake We are refunding her credit card in full and she seemed happy with the resolution

We wrote off the amount and it was approved last weekLeft customer a message a message and waiting for a return call back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowHello, sorry for the late response, somehow the email from Revdex.com for requesting a respond went to junk mail My ***e is [redacted] and I filed a complaint about the issue with enterprise rent-a-car about couple weeks ago Looks like the company stated that the issue was resolved by saying that "the amount was wrote off." I just got a phone call from collection agency demanding to pay the amount that supposedly cleared Therefore, whatever the enterprise rent-a-car stated is not acceptable in anyway I would like to reopen this case since I am still getting calls from the enterprise rent-a-car demanding me to pay $which must be collected from the insurance company If you have any questions, please call me at 408-326-Thanks in advance, Regards, [redacted] ***

I rented the truck on December 10, The truck broke down on January 11, 2016I have attached the contract, refund stub, and the lines from bank statementsI have several pictures and only one attachment option left on this formI will email them.Deposit for refund was not processed until call was made to Enterprise after waiting weeks for the check to arrive in the mail

The customer and I just connectedAfter apologizing, she has my cell phone to keep in touch going forward and I made sure her reservation at for this coming Tuesday was rental readyIn all, she made it very clear she only wants the wait times fixed Thanks, [redacted] Area Manager Rent-A-Car Division 760-525-cell [redacted] enterprise.com

This complaint is now resolvedCan you please send renter a voucher for a free weekend rental (up to FCAR) to the address below, thanks [redacted] Glendale, CA [redacted] ** [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Concord Chevrolet has taken care of this complaint prior to receiving this noticeThe customer is completely satisfied with Concord Chevrolet Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with the dealership I was not completely satisfied had I been completely satisfied I would not have had to take my vehicle in multiple times to get the issues resolvedThis not only cost me time but cost me moneyI do believe that the service manager, Dan, was a very nice person to work with but again the issue was not resolved until I did contact the Revdex.com and had to get the service manager involvedWhen I bring the vehicle in for service I expect the work to be done correctly the first time not to have to bring my vehicle and for other things that they broke during the process of fixing the original issueConcord Chevrolet has informed me that the leak has been fixed however I have not tested it myself as of yet Final Consumer Response / [redacted] (2000, 8, 2015/09/02) */ 9-2- Sent email to consumer regarding resolve: Good afternoon, I am in review of your complaintHas your issue with Concord Chevrolet been resolved? Kind regards, [redacted] , Dispute Resolution Specialist [redacted] 9-2- Sent via email from consumer: [redacted] YesThank you [redacted]

Reached out twice now including a phone call Friday afternoon No response from renters husband yet We have items that were retrieved from the vehicle and will [redacted] out to customer today I will also reach out via email and phone again today *** [redacted] Regional Rental Manager Los Angeles International Airport [redacted] office cell fax [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please be advised that we have been awaiting a new updated statement indicating the new amount due of $from Taylor We received only a duplicate statement of the original invoiceI am asking for the new statement to be mailed and or emailed to meIt has been over a month now and I would like to complete this issue.Thank you, [redacted]

[redacted] , please refund $on Ticket 3LGVW2(credit card on file) I Confirmed with citation department that she was charged $for going through toll road on bay bridge in San FranciscoSpoke with customer & she is aware thanks, [redacted] [redacted] [redacted] [redacted] *

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Area Manager [redacted] settles this issue with customerCustomer has been informed we will not pursue her for the damagesFaulty wiring was caused by mice chewing through wires in engineEnterprise will handle the damagesThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)