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ENTERPRISE RENT A CAR

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Reviews Car Rental, Auto Renting and Leasing ENTERPRISE RENT A CAR

ENTERPRISE RENT A CAR Reviews (361)

Review: My name is [redacted] and I visited the [redacted], SC Enterprise office along with my aunt on 07/19/2014 to rent a car for the day. I was visiting [redacted] for a couple of days and my Aunt is serving as the tour guide.

Initially we told Enterprise Assistant Manager, Jamie H[redacted], that we would like to rent a vehicle for the day and both would be drivers. We were given a tour of the car available and quoted a price. After first looking up my Aunt in their system, Jamie informed us that she had a claim with the company stemming back to 2008. My aunt was unaware of this so we decided that I would be the sole driver for the day. I have rented with enterprise on several occasions and am confident I would qualify. Furthermore, I am licensed with a perfect driving record in the state of Maryland(my place of residence).

Jamie refused to rent the car to me and breached the contract which I felt was discriminatory. My Aunt has since confirmed that the matter referenced during our conversation with Jamie had been resolved thus there was no reason for us not to be able to rent the car.

I have left several messages with Enterprise and sent an email immediately to Jamie H[redacted]'s manager, Brent W[redacted], and have not received any response.

Business

Response:

The customer was contacted on July 25 and August 13, 2014 and their concerns addressed. Thank you.

Review: This complaint is against an Enterprise Rental Car's area manager at the Enterprise Rental Car located at [redacted] MD, ###-###-####. I believe his first name is Kevin. Kevin has abused of his managerial authority and unfairly placed a "never rent" flag against me. I have been renting cars with Enterprise for several years with no issue of any kinds! The most recent date I rented a car with Entrprise was on or about January 6, 2014 after I was involved in a car accident. Actualy, the rental negociations were between my attorney and the insurance company of the person at fauld during the accident. So, originally, I was not the one to paid the rental bill. The dal was that I kept the rental car for my commute to work until my car was fixed and return to me. I was surprised to get a call from Kevin asking me to retun the rental. From day 1, Kevin spoke with no respect, yelled at me ( I mentioned to Kevin that he had no right to yelled at the costumers--!) . I told Kevin that I never got a call from either my attorney, the insurance company, or the car shop informing me that my car was ready for pick-up, thus ending the rental deal. Kevin quickly turned to be abusive on his verbal demeanor, calling my house at late hours, sometimes very early. In addition to that, Kevin has already made an automatic withdraw from my bank card that he had on my file covering the days that he alledgly said that the other insurance company did not pay. Intead of clearing my account from unpaid balance, Kevin rather placed a flag on my name for no rental ever. As I contacted Enterprise Car Rental Car Accounting Department in [redacted], MD, I was able to clear the situation with an Accounting Agent in the name of Will. Will informed me that $555.90 was paid in full as of 2/28/2014 , but the Manaer Kevin failed to report that payment. At this point, I contacted Enterprise agent in te name of Denise H[redacted] at ###-###-####. Denise told me to re-contact Kevin as he was the only person able to clear my name from the flag. I called Kevin today, June 19, 2014 on the issue. Kevin did not even want to listen to me (as usual) and hung the phone on me, stating that he refuses to talk to me.Desired Settlement: I would like my name be removed from Enterprise list of "never to rent again", because Kevin was not truthful with the reasons why I should not rent a car with Enterprise. My prayer is that my name be removed from that "never to rent again", thus giving me a choice between renting a car from Enteprise, that some entreprise's employee making a false report.

Business

Response:

Unfortunately the insurance company terminated [redacted]'s rental while her vehicle was still being repaired. [redacted] was made aware by the branch manager. Due to comany policy, the renter is reposponsible for payment if a third party terminates a rental or doesn't pay for the full amount. The branch escalated the rental due to insufficient payment by the renter and 3rd party. The vehicle was returned and [redacted] did pay the remaining balance. The payment has been noted and documented in her file.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]t>

Date: Thu, Jul 31, 2014 at 1:17 PM

Subject: Update Infomation Complaint ID # [redacted]

To: [email protected]

This message is in regard to my complaint submitted on 6/19/2014 4:54:24 PM against Enterprise Rent A Car. ( ID [redacted]).

This is to inform you that the business has resolved my complaint today. thank you very much for all you help.

Review: I work for nationwide and I booked a truck rental for May 31st. On the morning of May 31st I received a call from enterprise saying they did not have a truck for me even though I had a reservation number. I did not get a truck even though I had one reserved.Desired Settlement: I would like some sort of compensation for this as it has messed up my weekend plans.

Review: trying to make me pay for damages on a rental car that I did not do.Desired Settlement: to drop all charges they are trying to make me pay on the rental car

Review: I rented a car at [redacted] enterprise on 4/1/2013 and I walked through the car with the agent all around for damages and when I return the car on 4/3/14 at [redacted] dealer enterprise I was charged with scratch on the roof of the car for 532.80 and I been send to collections.First of all I am only 5 feet tall and no one gave me stool to look at the car roof neither the agent looked at the roof to make any previous damage on the roof top before car was delivered to me.So it is not fair.I request they take me off of collectionDesired Settlement: remove me off of collection

Business

Response:

To whom is may concern:

My name is Donald T[redacted] and I have spoken to the customer and cleared up her issue. I copied the customer on all of hte emails so that she could have it for her records.

Thanks

Review: I rented a vehicle from Enterprise in south Carolina in May under Rental Agreement [redacted].

On 11/11/14 I received notice the mail of a supposed parking ticket ([redacted]) on the date of 5/12/14 at 3:13pm in [redacted], SC.

As there was no ticket on the vehicle I was unaware of any infraction.

The dispute with Enterprise is that it took them six months to notify me, during which I incurred penalties amounting to $26.

While I challenge the validity of the ticket given the fact there was no citation, I am willing to accept the ticket fee but Enterprise must be liable for the late fees due to their outrageous delay.

Enterprise's response was that I have to take this up "with their agency." The "agency" has failed to respond.

Enterprise is responsible for any and all of its subcontractors.

Note the ticket and late fees were already paid to the City of [redacted] with Confirmation [redacted].Desired Settlement: Refund in the amount of 26.00

Business

Response:

To Whom It May Concern,On behalf of Enterprise Holdings, INC. I would like to acknowledge receipt of this complaint. I have contacted the issuing agency and confirmed that they do place a paper ticket on each car that has a parking violation. The renter has 30 days to pay the ticket in full or dispute with the agency. When the ticket was not paid timely the agency increased the fine. The issuing agency did not notify us, as the registered owner of the car, until November. They did not even run a DMV check until late September. The parking ticket increased immediately upon the 31st day when it went unpaid by the renter. The penalties are assessed by the issuing agency and it has nothing to do with when the agency notified us of the ticket. We have already refunded our processing fee to this renter. The renter is liable for the parking ticket in full. Please advise should you need anything further.Sincerely,Alexandra Z[redacted]Supervisor Customer ServiceEnterprise Holdings, Inc.###-###-#### Direct

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: They promised that they would not charge me anything--that enterprise car share was completely free and I would only be charged if I rented a car. They failed to make good on that promise and tried to sneak a $44 charge a year later under the radar. While the membership agreement that I had signed did not provide for this charge, I was told that the membership agreement says that Enterprise may make changes to the membership agreement, which they did and that because of this, they are authorized to charge me any amount they want, without my authorization.

I can understand deciding to charge for a membership that had before only charged the people who used it, but that is a material change. At some point before they charging me, they should have disclosed that they are no longer providing free membership and that if I wanted to continue to have a membership, I would have to agree to a $44 membership fee. They can't delegate that approval process to themselves. An agreement where one party retains total power to change the terms of the agreement without the consent of the other simply is not an agreement, and certainly cannot be used to create any sort of binding obligation to pay some membership fee that was uncertain and undeterminable when the agreement was made.

Taking money out of someone else's wallet when they are not looking is called stealing, and that is what this business has tried to do.Desired Settlement: This business has employed sneaky, unethical, deceptive, unfair, unlawful, and just plain dirty business practices. I believe a simple refund is not enough as they will still profit substantially from it and continue to do it BAU. If a bank robber simply had to return the money if he or she got caught, then we would have many more bank robberies. Justice in this case requires more than a simple refund. If I took them to small claims court in dc, I would likely receive treble (triple) damages 3x $44 =$132. That would be very annoying and time consuming for me, and probably not worth the trip.

If they would like to propose a more amicable resolution that would demonstrate their commitment to ethical business practices I would be delighted.

Business

Response:

Customer was refunded all charges and was explained there was contact via email before the charges were put on his credit card. These responses were made via email as we tried five times to contact the cusyomer via phone.

Review: On the morning of Sept. 13, 2014, I rented a [redacted] from

Enterprise. The car was inspected in a dimly lit garage by a

representative of Enterprise before I drove it off the lot. While

the car was in my possession, I did not cause or witness damage

to the vehicle. Once I returned the car later that day, however,

a different representative noticed a subtle dent in the side of

the car. Both the representative that inspected the car in the

morning and the representative that inspected the car in the

evening admitted that the damage to the car could have been

missed during the morning inspection. On October 3rd, I requested

the following information from Enterprise:

1. Proof that the vehicle was damaged while it was in my

possession. That would include pictures of the car that are

time-stamped before and after that show the damage.

2. Documentation of any loss of use.

3. Any documents signed by me acknowledging any damage to the car

when returned.

The company has failed to provide any of the requested

information as of the time of this report.Desired Settlement: The company drops the claim.

Business

Response:

In regards to the customer concern regarding the rental and claim process, the customer has been contacted a second time and given the information for the department that will handle his claim. Afer reviewing the concern again, Enterprise will continue to pursue the claim as all standard practices were followed, including the customer's agreement to the vehicle's condition prior to him taking posession. Our claims department will continue to follow up with the customer. We understand these situations can be frustrating and make all attempts to ensure the customer is aware of the vehicle's condition prior to their rental and upon it's return.

Review: Because my car was in the body shop, I was a given a loaner vehicle. When I rented the car, I said to the agent ([redacted]) that there were dents on the car. I was told that those were normal "wear and tear and we don't charge for those". My vehicle was not completed before I had to leave for an overseas assignment so a friend returned the car. I used the car one day and parked it in the driveway. the Odometer would confirm that. When the car was returned, the manager, who had only been on the job for a short time, claimed that the car had dents and filed a claim. Because I wasn't there, I could not dispute this using the notes I had taken at the time I rented the car. The manager also had not consulted with [redacted]. I called [redacted] from Rwanda and asked her to please wait until I returned. Unfortunately I was already too late. The claim was filed to my insurance company and my credit card was credited without consulting me. I have asked the credit card and my insurance company not to file until I have spoken to the company. I have been reaching out to Enterprise and their claims department with no luck. I have been unfairly charged for damages that were there, for paper work, for loss of rental. The claim is false.Desired Settlement: I do not want to be charged for damaged I didn't do, for paper work that rose from a problem I didn't cause; and for loss of rental. I would like Enterprise to drop the claim.

Business

Response:

Dear Revdex.com,

We had a face to face meeting with **. [redacted] and resolved the situation. We showed her the previous rental agreements and let her know that she will not be responsible for damage to 1/4 panel. We also made her aware that although damage to 1/4 panel was previously marked on rental agreements, the damage to the door was not. She said that she agreed it is fair for her to be responsible for door damage if we assume responsibility for 1/4 panel. After our meeting I spoke to the customer outside and thanked her again for coming in. She said she felt much better about the situation.

Review: I called Enterprise [redacted] location to book a rental SUV two weeks prior to my out of town trip for myself and my family. The individual I spoke to assisted me in booking, and I also explained the type of vehicle I wanted and that I am with an insurance company, so I would get the insurance rate. He booked me with this and gave me the appropriate discounted rate. I then specifically asked him what time should I come to pick up, and he stated I can come any time that day (8/15) and it will' be available. I know this is accurate, because the individual I spoke to gave me an "insurance rate" which is what we've gotten through this same location many times over the past couple of years. This type of reservation, by their own rules, is a Daily rate, and not a 24 hour rate. This means that the car is available the entire day of booking, and even if returned early on the return day, the entire day is still counted as a rental day.I called in the afternoon on 8/15 to let them know I am coming to pick up the car, and the person who answered did not identify himself, but told me that they already gave my reservation to someone else because mine was for 7:30am. I explained that the person I spoke to told me to come any time, and this person argued that no I was not told that. He then said they don't have the car anymore in a very rude manner. I asked him what they will' do about this because I have had this reservation for over two weeks. He replied in a very rude, aggressive and unprofessional manner, told me that I need to read their website, and before I could finish replying he cut me off by putting me on hold, never came back to the phone, and then when I called back no one answered the phone at all. I called another nearby location of Enterprise, and spoke to the manager. He was not able to give me the [redacted] manager's number, but gave me corporate's number. I called but they sent me to voicemail and no one has called back yet. I am still without a car, with my whole family waiting.Desired Settlement: I would like to get a call back from a supervisor of this individual, and I would like an apology at the very least. I would also like Enterprise to pay for the additional money it cost me to book another vehicle. As a long time loyal customer of Enterprise, I have spend Thousands of dollars over the past 3 years with Enterprise, at this location specifically. To be treated like this by any person, let alone a person who represents a professional organization, is simply unacceptable to me

Review: This company is claiming there was a "scrape" on the front of the returned vehicle I rented this past weekend. Regardless of the fact that I stated there were no incidents of my even coming close to anything that could have caused a scrape to the vehicle, this company is filing a claim against my insurance. Everything that I did note on the walk around was "not big enough to note" according to the saleperson [redacted]. Please also note that this vehicle was rented to me without being washed on the outside and I had to wait for it to be cleaned on the inside, even though I had requested a vehicle the previous day. The front desk lady is also claiming that their business is hurting because of the [redacted] recall, perhaps this is a way to make up the difference. It seems odd that after I decline their insurance, which would have cost me $40 for a car rental that would have cost just $57, that there is oops a "scrape" on the front of the returned vehicle.Desired Settlement: I would like the claim against my insurance company dropped, I have had no claims with my current insurance company in the last 6 years. Any monies taken from me due to this false claim should be refunded.

Review: Reference claim# [redacted] Reference complaint submitted to Enterprise on 7/8/13 # [redacted] The customer service, or lack thereof exhibited by Branch Manager [redacted] on or around 7/17/13 was inexcusable, at best. While at another [redacted] branch location we let Branch Manager [redacted] know that we were on our way to return the rented vehicle, and that we would need a ride home. When [redacted], [redacted] (my 8-year old) and I arrived to [redacted], although they knew we were coming to return the vehicle, they pretended like the location was closed. I went around to the side of the building and found that they were all there, and had a look of shock that I saw them in the alley. Very unprofessional. I told them that their merchandise was upfront, and we were here to return it. The manager, [redacted] was very nasty to all of us. He hollered at me in front of my young son saying, "I have to get to [redacted] to pick up my 5 year old! I do not have time for this!...and ma'am we will NOT be giving you a ride home! I have to go home!" Branch manager [redacted] continued to holler at us in front of his staff and when I told him that he needed to not raise his voice at me in front of my 8 year old son, his response was, "You are concerned with your 8 year old son when you won't even allow me to get home to my 5 year old!" These personal details from branch mgr [redacted] were completely inappropriate in a professional situation and business transaction. Additionally, he kept badgering us in telling us that we would be stranded because he refused to take us home, although we told him before we arrived that we were without alternate transportation. The decision to file a claim was made out of emotion instead of professional judgment. We are refuting the claim because of that reason and because branch mgr. [redacted] was not the original inspector of the rented vehicle, and he never asked [redacted] for assistance to inspect the vehicle, as the original inspector of the vehicle. We also know that we were treated in an unfair and possible litigious manner because as a representative of Enterprise, branch mgr [redacted] is obligated to treat each and every customer the same, and we were treated horribly through the entire process that day. He finally took us home, but only after my young son seemed fearful of us being left stranded in an abandoned parking lot. I was eyewitness to **. [redacted] picking up the vehicle and returning the vehicle, as I accompanied him through the entire rental process. Branch mgr [redacted] was not. We had never met him before that day, and he was completely emotional and not of sound professional judgment. This is evident from the details he shouted at us about his personal life, where he lived, etc. This is also evident in that **. [redacted] had begun to nit pick about every little thing because I thought it unfair to try and charge [redacted] a fee because he used the car's spare tire. I believe my [redacted] was treated in a discriminatory manner; for several reasons that have been expressed here and in the complaint submitted to Enterprise. The entire transaction and day's events were unprofessional from 1. pretending to be closed when we arrived 2. shouting at us while we were there 3. refusing to take us home and leave us stranded 4. not being familiar with the car's original state to make comparison of the original pick up on the rental vehicle to the vehicle's return. We also feel that this claim is excessive, abusive, and fraudulent, especially within the context of the behavior that was exhibited through branch mgr. [redacted]. It is speciously vindictive.

Best Regards,

[redacted], [redacted]Desired Settlement: All monies be returned to **. [redacted]'s credit card immediately.

Business

Response:

Dear Revdex.com,

Our Area Manager, [redacted], have left two messages with **. [redacted] but we haven't heard back from her.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you **. [redacted] for your diligence in this matter, and a thanks to Enterprise to manager **. [redacted].

**. [redacted] and I spoke last week, and the matter has been resolved via refund and cancellation of the claim submitted by the branch manager. Yes, we accept the response from Enterprise Rental Car, and consider this matter resolved. Thanks again!

Best Regards,

Review: Rented a car from [redacted] car rental at BWI airport in Maryland and drove it straight to the [redacted], MD Enterprise car rental location. I stopped only for fuel and the vehicle was never left unattended. Upon renting the vehicle and dropping it off 4 hours later, neither employee bothered to inspect the vehicle for damage.A week after my rental I received notification of a damage claim to the vehicle. It gave absolutely no specifics about the claim, but asked for my personal car insurance and/or credit card information to settle the mystery claim.I contacted the damage recovery unit of Enterprise / [redacted] for more info, but as of now the have delayed providing any info until a further investigation. After researching this company, especially in the area I returned the car I have found a pattern of fraud and I believe this is an absolute scam. Enterprises F rating with 152 complaints for this area also agrees with my findings that they are committing illegal and erroneous claims against their customers.Desired Settlement: Immediately drop my claim and revise your policy of inspections immediately.

Business

Response:

Dear Revdex.com,

Review: On November 23, 2013, I rented a car from Enterprise carshare for 3 hours. I returned the car back to its spot when I was done. I did not damage the vehicle nor did I notice any damage to the vehicle before, during or after I used it. A few days later I received a call from Enterprise informing me that I was responsible for damage to the vehicle. They informed me that no one used the car after me and that an Enterprise employee had discovered damage to the vehicle approximately 20 hours after I had used it. Because no one booked the car after me, I am being held responsible not only for the time I had booked the car, but also for the time the car sat unused in an outdoor parking lot. I have no idea what happened to the car during the 20 hours after I used it, nor should I be responsible for any damage that occurs after my reservation is complete. I know I did not cause any damage to the vehicle and feel that Enterprise is responsible for the vehicle during the time when it was not being used.

Product_Or_Service: Carshare serviceDesired Settlement: DesiredSettlementID: Other (requires explanation)

Remove $500 charge for damages.

Consumer

Response:

I rented from the Washington, DC Enterprise CarShare service, specifically a vehicle that was located near the [redacted] neighborhood in DC.

Thanks

Review: I rented a van in March of 2013 to attend a conference in New York City. I went to pick-up the vehicle from the [redacted] Airport however, it was not there. I was instructed by the staff that I would need to go to [redacted] to pick-up the vehicle. Unfortunely I was unable to do that so Enterprise staff then requested that their staff bring the vehicle which was originally at the airport back so the vehicle can be rented per the original reservation. After 2 hours the vehicle arrived, we did a walk around the vehicle to make sure no scratches or damages were on the vehicle, I signed the documents and departed for NYC.

Upon the return of the vehicle 3/11/13 I unloaded the van and did the check-in process as usual which includes a walk around the vehicle. However, this time the Enterprise Representative opened the van door and climbed on top of the van floor board to look at the roof of the van and then climbed down and walked to the rear and climb on the backdoor floorboard and stated there was visible damage in the middle of the roof of the van. I then proceeded to climb as he did on the driverside floor board and look for this alleged damage in which it was not visible. I was then instructed to come to the rear and climb up on the back door floor board in which I was able to see rusted lines toward the middle of the roof.

I explained that we attended a conference in NYC and did not enter any type of garage or place that would of had some type of low overhang. Additionally, I only had the vehicle for a few days so there was no way that I damaged the vehicle and it was able to rust so rapidly. The Enterprise staff indicated they would check the vehicle history and give me a call. I didn't hear anything back from Enterprise so I assumed that they had received all information needed to verify from the company or place the vehicle originated that the damage was already there. In May I was contacted by the damage recovery unit and was told that I was responsible for $6,032.31 worth of damage to the vehicle (Claim#[redacted]). I have disputed this claim with both enterprise and their recovery unit to no avail. They processed the claim with my insurance company and was paid $5,532.31 for damage to a vehicle that I didnt do. Additionally, after Enterprise was paid they wrongfully submitted my name information to [redacted], Inc to collect the $500.00 in which they never notified me of nor discussed with me.Desired Settlement: It is my hopes that Enterprise RAC Company of Maryland, LLC will accept the payment they have already received from my insurance company and withdraw their claims against me from any collection agency they may have contracts or relationships with regarding their fiscal matters. I would also like them to realize the reporting of damage on the roof of the vehicle prior to me renting the vehicle was an error on their part and that they wrongfully made these allegations against a loyal customer who had been utilizing their services well over 10 years. didnt damage

Thanks in advance for any and all assistance

Business

Response:

Thank you for the feedback on **. [redacted]’s rental from March 2013 at our [redacted] Airport location. We recently contacted **. [redacted] to discuss his concerns and to answer any remaining questions regarding the damage to the vehicle he rented. The customer expressed concern that he was sent to collections for an unpaid balance and does not feel the company made him aware of the balance prior to sending the unpaid portion to a collections agency. After researching this situation, there were several attempts to resolve the matter with the customer by phone and by mail, but to date, the balance has not been paid. The Branch Manager of the location contacted **. [redacted] to explain the company’s position in the matter and explained that he will be held responsible for the damage on the rental vehicle. We are currently pursuing payment for the damages and consider the damage dispute a closed case at this time.

Review: While reserving a vehicle over the telephone from Arizona, I was advised a debit card could be used for payment when I arrived in Washington DC. When I arrived to pick up the vehicle, the staff was extremely rude and I was told I needed a major credit card. When I stated this information was not provided over the phone, the employee just began playing on her smartphone. While we were in the office, another customer came into the office with the same problem. My trip was delayed by four days due to the lack of vehicles available at Christmas. Needless to say, I went with [redacted] who happily took my debit card.Desired Settlement: Train staff answering the phone about what acceptable payment types are taken.

Business

Response:

Thank you for your feedback regarding **. [redacted]'s recent experience at [redacted] Airport. We have made several attempts to contact this customer to gain further detail to help resolve the situation, but to date, we have not heard back from the customer. We remain open to finding a positive resolution with **. [redacted] and look forward to her correspondence. Until then, we consider the case closed pending further information.

Review: Contract Number [redacted]

On Saturday, November 9, 2013 I made an online reservation for a compact car for pick up at 11:30 AM. When I got to the office I was greeted by [redacted] and he helped me with my reservation. I waited for about 45 minutes for them to pull the vehicle upfront for me.

To my surprise I was presented with a two door Dodge Challenger, I was told that the price will be the same as the compact car. When inspecting the car and rental contract everything was rushed, [redacted] asked me about the insurance and I told him that I was no interested in the insurance-- even he told me that I did not need it, if I had liability insurance. He circled a bunch of areas for me to sign and initial, which I stupidly did without fully reading. He gave me the keys, only really checked the fuel level/mileage, and I was off on my way.

I was told I could return the car Saturday November 23rd and I would be only be charge for Saturday, but I was charge for Saturday and Sunday, a few days later my credit card was charge $482.54 for the insurance and the two extra days I did not have the car.

If your agents have to mislead people to buy insurance to put food on the table I will swallow the $482.54, but I will never do business with Enterprise again. I work in the service industry and sale similar insurance and I would never sale a customer a product they do not need.Desired Settlement: Refund of the insurance fee.

Business

Response:

Dear Revdex.com,

We contacted [redacted] multiple times and he has not responded back. We would like to resolve the complaint as soon as he returns our calls.

Sincerely,

Enterprise Holdings

Review: Rented a vehicle from enterprise for a week upon return of the vehicle the manager Kinsley said he was to busy to process the car through properly and to leave the keys and he would call later. I then got a phone call a few hour later from him reporting damage. I told him I had insurance and would contact my insurance company and get back to him. No more than two hours later he had debited my credit card two times for a total amount of 411$. When I made his company aware of this they were shocked at the the poor practices he was using. They said I should call the store and ask for a reveal of the funds and if he refused they would file a complaint against him. I Called him and he refused the credit telling me he was too busy at the moment. Maybe 3 hours later he called back saying he spoke to my insurance and they told him to take my decutivle which 8 why he took the money. I called my insurance and they said that was false and he shouldn't have taken any money until an adjuster came to see the car and made contact with me.

They also let me know he opened a claim on my behalf on Thursday the 7th of august for damages. But I didn't return the car until Friday August 8th. No walk through was done on the vwhicle.

This manager was outline to debut money from my bank account without authorization. I also had to cancel my card because he was trying to process more money on my card.Desired Settlement: All the money enterprise debit from my account returned to me with an apology from kinsley

Business

Response:

Customers card has been refunded and the customer considers the matter closed.

Review: I rented a vehicle from the [redacted] branch on the evening of 1/6/14. My car had just broken down and I have never rented a car before (I am 21 years old). After completing the paperwork in one branch office, I was driven to another branch office to pick up the car. The rental agent told me I would be responsible for any dents bigger than a golf ball and had me inital the contract saying that there was no damage. The lot was very dark, the office was closing and the agent did offer to walk around the car and inspect it and did not suggest that I inspect it. I assumed any previous damage to the car was known.

I drove the car directly to my parents home and parked in the driveway overnight. On 1/7/14, I drove the car to the [redacted] office to return it and they noted paint scuffs and scratches on the fromt D/S fender. At no time did I cause any damage to the vehicle nor was it left in a parking lot where it could have been damaged.Desired Settlement: Enterprise is pursuing a claim with my insurance company. Based on their poor customer service, failure to explain the declaration of "no damage" and failure to ask me to walk around the car and inspect it, I would like them to drop this claim as the damage must have been preexisting.

Business

Response:

Dear Revdex.com,

I spoke with [redacted] and we have come to a resolution. The customer is satisfied and will be calling you to resolve the complaint.

If you have further questions I can be reached at [redacted].

Thanks

Review: I rented a car thru my insurance company. The car reserved for 21.99 thru [redacted] at a contract rate with [redacted] with [redacted]. She authorized a rate of 21.99 for midsize car.. When I went to pick up the vehicle they were out of vehicles at [redacted] Location. I was told to go to the [redacted] location. When I got to the location they only had one vehicle and they told me that it will be the same rate as the other location. The rate was to be 21.99. On my copy of the contract it doesn't have a rate and I guess they added it in later. They later changed the rate to 27.99 and they claim that is what my insurance company agreed too. I called the branch manager [redacted] who said he was putting notes in to change the rate and close my contract out as well as I made several calls over a month to get the account done correctly. Needless to say they failed to do any of it. In fact they over billed my [redacted] by 537.20.

This is not the first time they switched the rate on me and I brought a witness when I rented the car to observe the Customer service agent. I have contacted the district manger [redacted] he says the rate has always been 27.99 yet I have another contract with [redacted] and it shows 21.99 for the same car..

They never ever returned any calls till I demanded a refund and said I was filing a complaint with all the agencies available.Desired Settlement: Refund in full my credit card as you already billed my insurance company 900. and you also over charged them! The rate was always suppose to be 21.99

Also refund the insurance company for the right amount. Properly refund immediately.

Business

Response:

[redacted], [redacted]

[redacted],

This is regarding complaint [redacted] by [redacted]. Our Area Manager has repeatedly tried to call this customer but he never called back. We are unable to offer a resolution if we are not able to speak with him.

Thanks,

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Description: Auto Renting & Leasing

Address: 3718 Bardstown Rd, Alpharetta, Georgia, United States, 40218-2209

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