ENTERPRISE RENT A CAR

On October 19, 2013 to October 26th, 2013 I rented a White Impala 4dr LS car from Enterprise Rent-a-car through Expedia Travel Services as a vacation package. On picking up the car, the agent walked me around the car to note any damages. I noticed there was a lot of wear on the outside and inside of the car, dents on the exterior to torn/cigarrete burned seats. I noted several dents include the largest one on the bottom front hood, but the agent told me those were fine. I would not be held responsible for those. They were looking for larger dents. I thought this odd having rented from other car agencies where the agent noted everything. I had not issue with the car during my rental. Upon returning the car on the 26th, a different agent checked us in. She immediately saw the dent I pointed out in the lower hood and asked what happened here. I told her that was there when we checked the car out but the agent refused to note it. She did not believe me, and said that her claims department would have to look at this and they will notify me if they claim damages. I received a call from the Enterprise Collection agency on January 10th, 2014 and the agent said they tried contacting me several times about this claim. The agent's number was (855) [redacted]. This was the first time I had heard from them, so the agent was mistaken. They said there was a claim for $161.15 from Enterprise for the damages to the car. I told him that the damage, dent, was not caused by me, but he did not care. He told me to file it to my credit card company or car insurance, that was what everyone else does. I contacted Master Card company who covers rental car insurance if you use a MC card, which I did. The claim is in the discovery process.I researched the internet for other claims/scams like this from Enterprise and there are countless cases that mimic mine. I then relized this is just a scam from Enterprise to skim money off of people, credit card and/or insurance companies. Product_Or_Service: Car Rental Account_Number: Contract:[redacted]

I rented a car from the Enterprise location on [redacted], on 7/1/13 - 7/10/13, and was charged for 11 day on the insurance which is 12.99 a day, I kept calling the company for a refund and was told will be returned back to the card # used, so I called back on 8/7/13 and was told the reason I did not get a refund was because there is taxes added to the liability ins, this was the first time I was told there would be a tax, when Erica rented me the car I specifically quoted her saying just 12.99 for the ins, she did not tell me 12.99 + tax, then I would have said no, I am very upset about this, I think that this is misrepresenting the company, she then told me the taxes was on the paperwork, I didn't know that, again the rental agreement doesn't say 12.99 + tax.

Rented a car from 7/11/13 to 8/7/13. Was told that if I drive tollway, I should contact NTTA and have the rental car added to account. After I turned the car in on 08/07/13, I was never told to cancel with NTTA, and since the rental car was still added to my NTTA account - all tolls from drivers between 08/07/13 - 09/24/13 of this vehicle were charged to my account - $60.59. I've got an email/pdf document from NTTA that lists all these charges. Somebody driving their vehicle drove through tolls and it was charged to my account.