ENTERPRISE RENT A CAR

I rented a car from the Enterprise location on [redacted], on 7/1/13 - 7/10/13, and was charged for 11 day on the insurance which is 12.99 a day, I kept calling the company for a refund and was told will be returned back to the card # used, so I called back on 8/7/13 and was told the reason I did not get a refund was because there is taxes added to the liability ins, this was the first time I was told there would be a tax, when Erica rented me the car I specifically quoted her saying just 12.99 for the ins, she did not tell me 12.99 + tax, then I would have said no, I am very upset about this, I think that this is misrepresenting the company, she then told me the taxes was on the paperwork, I didn't know that, again the rental agreement doesn't say 12.99 + tax.

Rented a car from 7/11/13 to 8/7/13. Was told that if I drive tollway, I should contact NTTA and have the rental car added to account. After I turned the car in on 08/07/13, I was never told to cancel with NTTA, and since the rental car was still added to my NTTA account - all tolls from drivers between 08/07/13 - 09/24/13 of this vehicle were charged to my account - $60.59. I've got an email/pdf document from NTTA that lists all these charges. Somebody driving their vehicle drove through tolls and it was charged to my account.