Hi, On receipt of the consumer compliant, we have taken following steps to resolve it: 1- We have closed the account on our system, 2- We have submitted a request with the [redacted] bureaus to delete the account from consumer's [redacted] reportHarvard uses the [redacted] bureaus Automated Universal Data form (AUD) to complete this activity The AUD number for this request is [redacted] This process may take up to days to complete Thank You, Harvard Collection Services
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · Harvard established 1st contact with the consumer on 9th May, 2016, on 10th May, a 75% settlement letter was sent to the consumer· On July 8TH, account got reported to consumers CBR for a balance of $· Consumer has been called few times in one of the inbound on Oct 19th, debt was “informed and offered settlement”· We received a FAX on Nov 27th, wherein the consumer disputes the collection charge of $on her credit report and refuses to pay it· Validation letter was sent Nov 30th, to the consumer and the account got cancelled from Harvard as per client request on Dec 1st, 2016, account removed from consumer CBR on Dec 22nd, Sincerely, Harvard Collection Services
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@harvardcollect.com Hello, This response is in regards to your case # [redacted] The account has been deleted from Mr [redacted] CBR and you will be receiving a PIF letter in next days as per company policyFor any questions kindly contact our office Thanks
This is in regards to the complaint that was filed by Mr [redacted] Mr [redacted] had accounts that were placed in our office for collections on April 06, Mr [redacted] s accounts have been closed in our office as of November 2, The accounts have been deleted from MR [redacted] 's credit reportThe cancellation letters we mailed to Mr [redacted] 's address of [redacted] FL If you have any additional questions or concerns please od not hesitate to contact our officeThank you, Lina [redacted]
Initial Business Response / [redacted] (1000, 8, 2014/12/05) */ Your complaint has been receivedA fraud packet was sent to the address on file to be completed and retuned along with any supporting documentation (police reports)HCS has not received this information backPlease complete the fraud packet that was sent to you on 11/and send it back to HCSThe account is currently in Dispute status until this information is received
Hi, We have taken following steps to resolve the consumer complaint: 1- Collection activity has already been ceased on both of the accounts2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted: Account# [redacted] : Control number [redacted] Account# [redacted] :Control Number [redacted] Thank You, Harvard Collection Services
Initial Business Response / [redacted] (1000, 8, 2014/08/15) */ Your complaint has been receivedHarvard Collection Services, Inctypically likes to do emails simply because it's fasterHowever, if you are disputing the account because you want validation, we would have to request that information from our clientOnce we receive it then we will send it out to you Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) During time time it took Harvard Collections to respond, we have been able to get some information directly from [redacted] However, [redacted] can't even explain the charges to us nowThe account was cancelled by Dec2012, they continued to charge us for monthly fees, late charges, early termination fees, etcafter that dateWe were under the impression the account was closed by us in The balance changed from month to month as it increased and decreased but no one could explain itAt some point someone explained that [redacted] does not bill in advance, so in Sept we made a "final" month payment of By the way we ended the account because the device did not function in our area ( we moved from [redacted] to [redacted] 2012)So neither [redacted] nor Harvard has ever been able to produce an itemize billing of what we are being charged for, we have asked for that many times from [redacted] and HarvardSo without an itemized bill we have not been able to dispute these chargesNow all we want is this whole account to be paid in full (not settled) and completely removed as a delinquent account from all credit reporting agencies Harvard has been difficult to work with and all we have ever asked for is validation...bottom line neither [redacted] nor Harvard has produced anything to show what the charges are for all both say is we owe xxx.xx dollars So if Harvard can sent us an itemized billing we will be able to dispute Final Business Response / [redacted] (4000, 12, 2014/08/22) */ When disputing an account its because you want validation/proofYou are already requesting validation/proof, which would mean you are disputing the validity of the accountHCS has days to obtain this information, and it has not been days yetOnce we obtain this information from our client, it will be sent out to you
Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ Contact Name and Title: [redacted] Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @harvard.collect.com HCS has received the complaint Mr [redacted] has submittedHCS was not aware Mr [redacted] was disputing the account HCS has requested the information from our client and have mailed the information to the address provided [redacted] E [redacted] XXXXX [redacted] HCS will place Mr [redacted] 's account hold for 30days to give Mr [redacted] time to review the information HCS has sent himAny questions or Concerns contact us [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The company has offered to send resolution to my addressI will have to wait for it, before I can say I accept the resolutionSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ I received your complaint, on behalf of Harvard Collection Services, IncI would like to apologize for any inconvenience our representative may have caused youPlease provide the number in which you are being called so it can be removed from the systemIf you have any other questions or concerns I can be reached at (XXX) XXX-XXXX [redacted] Director of Operations Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hi, On receipt of the compliant, we have taken following steps to resolve the same: 1-The account was placed by our client for collections on 02/04/Our attempts to contact consumer by phone on 02/19/2016, 03/04/2016, 03/22/2016, 04/04/and 06/06/failed and we could not establish any contact with the consumer2- Per consumer's desired resolution, we have placed a request for debt verification documents with our clients and ceased all collection activity on the accounts3- Per consumer's desired resolution, we have notified the credit bureaus electronically to delete this trade line from their records Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity The AUD number for these accounts are: Account# [redacted] AUD# [redacted] Account# [redacted] AUD# [redacted] Account# 2291**AUD# [redacted] The AUD on all the accounts were submitted on 08/11/However it may take some time for the credit bureaus to completely remove the accounts from consumer's credit report for the reasons beyond our control Thank You, Harvard Collection Services
I received a call today from Frank [redacted] An employee of Harvard Collection AgencyHe was extremely rude and kept insisting I owes a state tax on a vehicle last year that my mother gave meHe supplied me with an incorrect social security number and initially identified himself as a representative of the IRSWhen I called him on that he got really ignorantI told him I went through all the proper channels and fees with the currency exchange to be sure everything was in order.He told me I owed thousands and that they had sent me a notice which they hadn'tHe the informed me that the conversation was being recorded which is completely illegalHow does this company get away with this nonsense? I am really pissed this jerk bothered me at work for the second time! This could not be a bigger bunch of **! Someone should shut this place down!
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentationOnce this information is obtained it will be sent to the address on fileIf you have any questions or concerns please feel free to contact our offices at XXX-XXX-XXXX Final Business Response / [redacted] (1000, 8, 2015/02/23) */ The information has been received from our Client, and has been sent in the mail to the address provided
Contact Name and Title: Taranpreet [redacted] Contact Phone: Contact Email: ***@harvardcollect.com Hi, This response is in regards to case# [redacted] Mr [redacted] , we are unable to pull up any account with the information you have providedIn order for us to help you, kindly provide more information Thanks
Initial Business Response / [redacted] (1000, 5, 2014/01/30) */ Harvard was notified of the dispute in July 18th Harvard provided a fraud packet to be filled out by consumerThe packet was sent out on the 30th of JulyThe fraud packet was not returnedIn October the consumer called again claiming that this was fraud we advised her that she never returned the fraud packetIn November we received a incident report but again the fraud packet was not returnedHarvard has provided the steps needed to assist the consumer and the consumer has not provided the proper documentation In you have any other concerns or question please contact our office [redacted] XXX-XXX-XXXX [redacted] @harvardcollect.com Final Consumer Response / [redacted] (4200, 13, 2014/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is [redacted] and I am female, I am not a maleI have provided then with the forms and documentation and I sent it by certified mail and I have proof that that the forms were delivered to Harvard Collection Agency I originally sent a letter by certified mail and they sent me a letter with a form and I responded to that again by certified mail which was delivered Harvard Collection Agency continues to deny receipt of it but I have proof from the post office that the letter was sent and received by Harvard Collection Agency I will not have my credit held hostage to this company Can they answer the question as to why I have a receipt that the letter was delivered and they say it wasnt I will also report it to the post office and also have them to an investigation Thanks Final Business Response / [redacted] (4000, 15, 2014/02/24) */ In response to Ms [redacted] we again stated that we have not received any correspondence in reference to the fraud packet we had mailed outFor us to be able to investigate into the matter we need Ms [redacted] to send back the fraud packetAlso, please send in any proof you might have that we received the correspondence for us to investigate as well If you have any further questions or concerns please contact the office [redacted] XXX-XXX-XXXX Ext
Initial Business Response /* (1000, 8, 2014/10/06) */
Your complaint has been receivedA request has been made to the client to obtain validationOnce HCS receives this information, it will be forwarded to you
*** ***
Administrative Assistant
Initial Consumer
Rebuttal /* (3000, 10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will wait to hear back from them because this account was placed on my credit report without notifying me as required by The FCRA and its past the Statute of limitation of Debt of Collection of years in *** They have violated the FCRA several times and haven't responded to any of my many request sent to them
Final Business Response /* (1000, 14, 2014/10/20) */
The information you requested has been received from the client and has been sent via mail to the address on file
Initial Business Response /* (1000, 5, 2014/04/30) */
I have received your complaint, and have requested a validation of debt from our clientOnce we receive the information from our client we will send it out to youIf you have any other questions or concerns I can be reached at (XXX)
XXX-XXXX
*** ***
Director of Operations
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been received, and your number has been removed from the system and placed on the "Do Not Call" listAll communication will be done via mail
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
This is an unsatisfactory responseWhatever communication you are trying to send to me is unsolicited- i.eI do not want itIf you send "communication via mail" as you say, I will file a cease and desistI have no outstanding debts nor have I ever had any, so you have absolutely no reason to contact me
Final Business Response /* (4000, 9, 2015/03/20) */
On 3/19/the consumer called our office stating she didn't know if she was paying us, and will contact our client and give us a call backIf validation of debt is needed, HCS can definitely provide this information
Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: *** ***
Contact Email: ***@harvardollect.com
Hi,
This response is in regards to Case # XXXXXXXXMs***'s account is closed in our office as of October The cancelation letter has been
mailed out to Ms***, to the address of GATEWAY DRIVE C-4, ***, PA XXXXXIf you have any additional questions or concerns please do not hesitate to contact our office
Thanks
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/04/23) */
Your complaint has been receivedYour account does reflect as PIF, and that is what is reported to the CBR'sThe CBR was updated that the account was PIF
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
This information should be completely deleted off of my account
Final Business Response /* (4000, 9, 2015/04/29) */
This account has been removed from the CBR'sThe AUD control number is:***
Hi, On receipt of the consumer compliant, we have taken following steps to resolve it: 1- We have closed the account on our system, 2- We have submitted a request with the [redacted] bureaus to delete the account from consumer's [redacted] reportHarvard uses the [redacted] bureaus Automated Universal Data form (AUD) to complete this activity The AUD number for this request is [redacted] This process may take up to days to complete Thank You, Harvard Collection Services
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · Harvard established 1st contact with the consumer on 9th May, 2016, on 10th May, a 75% settlement letter was sent to the consumer· On July 8TH, account got reported to consumers CBR for a balance of $· Consumer has been called few times in one of the inbound on Oct 19th, debt was “informed and offered settlement”· We received a FAX on Nov 27th, wherein the consumer disputes the collection charge of $on her credit report and refuses to pay it· Validation letter was sent Nov 30th, to the consumer and the account got cancelled from Harvard as per client request on Dec 1st, 2016, account removed from consumer CBR on Dec 22nd, Sincerely, Harvard Collection Services
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@harvardcollect.com Hello, This response is in regards to your case # [redacted] The account has been deleted from Mr [redacted] CBR and you will be receiving a PIF letter in next days as per company policyFor any questions kindly contact our office Thanks
This is in regards to the complaint that was filed by Mr [redacted] Mr [redacted] had accounts that were placed in our office for collections on April 06, Mr [redacted] s accounts have been closed in our office as of November 2, The accounts have been deleted from MR [redacted] 's credit reportThe cancellation letters we mailed to Mr [redacted] 's address of [redacted] FL If you have any additional questions or concerns please od not hesitate to contact our officeThank you, Lina [redacted]
Initial Business Response / [redacted] (1000, 8, 2014/12/05) */ Your complaint has been receivedA fraud packet was sent to the address on file to be completed and retuned along with any supporting documentation (police reports)HCS has not received this information backPlease complete the fraud packet that was sent to you on 11/and send it back to HCSThe account is currently in Dispute status until this information is received
Hi, We have taken following steps to resolve the consumer complaint: 1- Collection activity has already been ceased on both of the accounts2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted: Account# [redacted] : Control number [redacted] Account# [redacted] :Control Number [redacted] Thank You, Harvard Collection Services
Initial Business Response / [redacted] (1000, 8, 2014/08/15) */ Your complaint has been receivedHarvard Collection Services, Inctypically likes to do emails simply because it's fasterHowever, if you are disputing the account because you want validation, we would have to request that information from our clientOnce we receive it then we will send it out to you Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) During time time it took Harvard Collections to respond, we have been able to get some information directly from [redacted] However, [redacted] can't even explain the charges to us nowThe account was cancelled by Dec2012, they continued to charge us for monthly fees, late charges, early termination fees, etcafter that dateWe were under the impression the account was closed by us in The balance changed from month to month as it increased and decreased but no one could explain itAt some point someone explained that [redacted] does not bill in advance, so in Sept we made a "final" month payment of By the way we ended the account because the device did not function in our area ( we moved from [redacted] to [redacted] 2012)So neither [redacted] nor Harvard has ever been able to produce an itemize billing of what we are being charged for, we have asked for that many times from [redacted] and HarvardSo without an itemized bill we have not been able to dispute these chargesNow all we want is this whole account to be paid in full (not settled) and completely removed as a delinquent account from all credit reporting agencies Harvard has been difficult to work with and all we have ever asked for is validation...bottom line neither [redacted] nor Harvard has produced anything to show what the charges are for all both say is we owe xxx.xx dollars So if Harvard can sent us an itemized billing we will be able to dispute Final Business Response / [redacted] (4000, 12, 2014/08/22) */ When disputing an account its because you want validation/proofYou are already requesting validation/proof, which would mean you are disputing the validity of the accountHCS has days to obtain this information, and it has not been days yetOnce we obtain this information from our client, it will be sent out to you
Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ Contact Name and Title: [redacted] Admin Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @harvard.collect.com HCS has received the complaint Mr [redacted] has submittedHCS was not aware Mr [redacted] was disputing the account HCS has requested the information from our client and have mailed the information to the address provided [redacted] E [redacted] XXXXX [redacted] HCS will place Mr [redacted] 's account hold for 30days to give Mr [redacted] time to review the information HCS has sent himAny questions or Concerns contact us [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The company has offered to send resolution to my addressI will have to wait for it, before I can say I accept the resolutionSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ I received your complaint, on behalf of Harvard Collection Services, IncI would like to apologize for any inconvenience our representative may have caused youPlease provide the number in which you are being called so it can be removed from the systemIf you have any other questions or concerns I can be reached at (XXX) XXX-XXXX [redacted] Director of Operations Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hi, On receipt of the compliant, we have taken following steps to resolve the same: 1-The account was placed by our client for collections on 02/04/Our attempts to contact consumer by phone on 02/19/2016, 03/04/2016, 03/22/2016, 04/04/and 06/06/failed and we could not establish any contact with the consumer2- Per consumer's desired resolution, we have placed a request for debt verification documents with our clients and ceased all collection activity on the accounts3- Per consumer's desired resolution, we have notified the credit bureaus electronically to delete this trade line from their records Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity The AUD number for these accounts are: Account# [redacted] AUD# [redacted] Account# [redacted] AUD# [redacted] Account# 2291**AUD# [redacted] The AUD on all the accounts were submitted on 08/11/However it may take some time for the credit bureaus to completely remove the accounts from consumer's credit report for the reasons beyond our control Thank You, Harvard Collection Services
I received a call today from Frank [redacted] An employee of Harvard Collection AgencyHe was extremely rude and kept insisting I owes a state tax on a vehicle last year that my mother gave meHe supplied me with an incorrect social security number and initially identified himself as a representative of the IRSWhen I called him on that he got really ignorantI told him I went through all the proper channels and fees with the currency exchange to be sure everything was in order.He told me I owed thousands and that they had sent me a notice which they hadn'tHe the informed me that the conversation was being recorded which is completely illegalHow does this company get away with this nonsense? I am really pissed this jerk bothered me at work for the second time! This could not be a bigger bunch of **! Someone should shut this place down!
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentationOnce this information is obtained it will be sent to the address on fileIf you have any questions or concerns please feel free to contact our offices at XXX-XXX-XXXX Final Business Response / [redacted] (1000, 8, 2015/02/23) */ The information has been received from our Client, and has been sent in the mail to the address provided
Contact Name and Title: Taranpreet [redacted] Contact Phone: Contact Email: ***@harvardcollect.com Hi, This response is in regards to case# [redacted] Mr [redacted] , we are unable to pull up any account with the information you have providedIn order for us to help you, kindly provide more information Thanks
Initial Business Response / [redacted] (1000, 5, 2014/01/30) */ Harvard was notified of the dispute in July 18th Harvard provided a fraud packet to be filled out by consumerThe packet was sent out on the 30th of JulyThe fraud packet was not returnedIn October the consumer called again claiming that this was fraud we advised her that she never returned the fraud packetIn November we received a incident report but again the fraud packet was not returnedHarvard has provided the steps needed to assist the consumer and the consumer has not provided the proper documentation In you have any other concerns or question please contact our office [redacted] XXX-XXX-XXXX [redacted] @harvardcollect.com Final Consumer Response / [redacted] (4200, 13, 2014/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is [redacted] and I am female, I am not a maleI have provided then with the forms and documentation and I sent it by certified mail and I have proof that that the forms were delivered to Harvard Collection Agency I originally sent a letter by certified mail and they sent me a letter with a form and I responded to that again by certified mail which was delivered Harvard Collection Agency continues to deny receipt of it but I have proof from the post office that the letter was sent and received by Harvard Collection Agency I will not have my credit held hostage to this company Can they answer the question as to why I have a receipt that the letter was delivered and they say it wasnt I will also report it to the post office and also have them to an investigation Thanks Final Business Response / [redacted] (4000, 15, 2014/02/24) */ In response to Ms [redacted] we again stated that we have not received any correspondence in reference to the fraud packet we had mailed outFor us to be able to investigate into the matter we need Ms [redacted] to send back the fraud packetAlso, please send in any proof you might have that we received the correspondence for us to investigate as well If you have any further questions or concerns please contact the office [redacted] XXX-XXX-XXXX Ext
Initial Business Response /* (1000, 8, 2014/10/06) */
Your complaint has been receivedA request has been made to the client to obtain validationOnce HCS receives this information, it will be forwarded to you
*** ***
Administrative Assistant
Initial Consumer
Rebuttal /* (3000, 10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will wait to hear back from them because this account was placed on my credit report without notifying me as required by The FCRA and its past the Statute of limitation of Debt of Collection of years in *** They have violated the FCRA several times and haven't responded to any of my many request sent to them
Final Business Response /* (1000, 14, 2014/10/20) */
The information you requested has been received from the client and has been sent via mail to the address on file
Initial Business Response /* (1000, 5, 2014/04/30) */
I have received your complaint, and have requested a validation of debt from our clientOnce we receive the information from our client we will send it out to youIf you have any other questions or concerns I can be reached at (XXX)
XXX-XXXX
*** ***
Director of Operations
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been received, and your number has been removed from the system and placed on the "Do Not Call" listAll communication will be done via mail
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
This is an unsatisfactory responseWhatever communication you are trying to send to me is unsolicited- i.eI do not want itIf you send "communication via mail" as you say, I will file a cease and desistI have no outstanding debts nor have I ever had any, so you have absolutely no reason to contact me
Final Business Response /* (4000, 9, 2015/03/20) */
On 3/19/the consumer called our office stating she didn't know if she was paying us, and will contact our client and give us a call backIf validation of debt is needed, HCS can definitely provide this information
Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: *** ***
Contact Email: ***@harvardollect.com
Hi,
This response is in regards to Case # XXXXXXXXMs***'s account is closed in our office as of October The cancelation letter has been
mailed out to Ms***, to the address of GATEWAY DRIVE C-4, ***, PA XXXXXIf you have any additional questions or concerns please do not hesitate to contact our office
Thanks
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/04/23) */
Your complaint has been receivedYour account does reflect as PIF, and that is what is reported to the CBR'sThe CBR was updated that the account was PIF
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
This information should be completely deleted off of my account
Final Business Response /* (4000, 9, 2015/04/29) */
This account has been removed from the CBR'sThe AUD control number is:***