This is in regards to the complaint that was filed by Ms. [redacted]. Harvard Collection Services has put the request to our client for documents regarding Ms. [redacted]'s account. Once the documents have
been received from our client. HCS will send all the documents to Ms....
[redacted] to the address of [redacted] Rd Holly Ridge NC 28445. Ms. [redacted]'s account will be placed on a hold status until all the necessary documents have been received and sent to Ms. [redacted]. If you have any questions please do not hesitate to contact our office.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2014/05/19) */
I received your complaint, and it is Harvard Collection Services, Incs. policy that a zero balance or paid in full letter be mailed out 30 days after the account has been resolved. Once 30 days has passed a letter will be requested and...
sent out to you. If have any other questions or concerns I can be reached at (XXX)XXX-XXXX.
[redacted]
Director or Operations
On receipt of the consumer compliant, we have taken following steps to resolve it:
1- We have closed the account on our system,
2- We have submitted a request with the [redacted] bureaus to delete the account from consumer's [redacted] report. Harvard uses the...
[redacted] bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for this request is [redacted]. This process may take up to 30 days to complete.
Thank You,
Harvard Collection Services.
Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
This response is in regards to case XXXXXXXX. Ms. [redacted]'s account has been paid in full in our office as of February XX XXXX....
The account has been deleted from Ms. [redacted]'s credit bureau. The paid in full and cancelation letter has been mailed out to Ms. [redacted], to the address of [redacted] CIR [redacted] TX XXXXX. If you have any additional questions or concerns please do not hesitate to contact our office.
Thanks,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with this response.
Initial Business Response /* (1000, 8, 2014/10/06) */
Your complaint has been received. On 9/3 this was disputed to the [redacted] and on 9/3 a letter was sent out stating to provide documentation of Dispute (receipt of PIF, police report, etc.). On 9/6 HCS received a complaint stating it was...
not the responsibility of the consumer to provide proof of dispute and requested validation of debt. On 9/16 invoices were sent out. Attached is a copy of the letter sent on 9/3, the letter received on 9/6, and documentation that was sent out on 9/16. The request for validation of debt was made on 9/6, invoices were sent out 9/16 which is within the 30 day time frame to provide validation of debt.
Initial Consumer Rebuttal /* (3000, 12, 2014/10/14) */
I sent certified letter on 9/17/14, which they received 9/22/14. It contains a demand for "validation", including proof I agreed to pay alleged debt. On 10/23/14 they must have responded or removed negative credit reports. As of 10/14/14 they have not.
Final Business Response /* (4000, 14, 2014/10/22) */
HCS has responded to all Revdex.com, Consumer, and Attorney General complaints made by the consumer. We have provided him with all required documentation such as invoices. We received the complaint, and after reviewing the accounts it shows that they were placed in our office June of 2014. Both accounts are currently in Dispute status, per the request of the consumer's dispute with the [redacted] A letter was sent out to the consumer requesting any documentation he may have regarding the dispute. HCS did not received that information.
On 9/6 HCS received a request for validation. Validation was sent out on 9/16. Which is the same documentation that was sent to the Attorney General that has been attached by the consumer.
I just received a call from a representative and was spoken to very rudely. I was asked if I would be able to make a $300 payment to which I replied, I was unable. She then asked if I was a working and had an income and if so, why dont I have any money. I told her that I had no available cash. And she became very loud, asking me if I was going to answer her question or not.
This case is about a medical bill. Just like many people, I have medical issues. Medical issues do not wait on your having enough money. With that being said, I had no intention of creating a bill and neglecting it. As a customer service representative I believe thay clients should be treated with dignity and respect. Instead I was yelled at and spoken to as if I had personally borrowed the money from her.
This is in regards to the complaint from Mr. [redacted]. We have removed the telephone number of [redacted] from our system. If Mr. [redacted] has an additional telephone number that HCS is call please provide the number so that we can remove the telephone number from our system. If you have any...
additional questions or concerns please do not hesitate to contact our office.Thank you,
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been received. Your account has been placed in Dispute status. A dispute letter will be sent to the address on file requesting all documentation showing this was previously paid. Once this information is obtained it...
will be forwarded over to the client and HCS will be able to properly handle your account. On behalf of HCS I apologize for the confusion, as I do not show paper work showing it was paid.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Don't believe Harvard Collection has a creditor. Would like proof or a creditor. The party they listed as [redacted] Assoc. Of Central IL. Has no such bill. The number the manager gave me for Billing. Doesn't do their billing. Want happens with my wife information. Possible identity theft? How do I know harvard collection will delete it? If this is just a mistake, how does that happen? Don't want any more phone calls or letters. Have your creditor send info.
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.
Thank you,
Lina [redacted]
Initial Business Response /* (1000, 10, 2014/08/15) */
Your complaint has been received. This account was placed in our offices January of 2014, and being that this is a government account, the letter that was sent to you is for you to request the information you are looking for directly...
from the state. As it stands your account has been placed in a dispute status.
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
Hello,
This response is in regards to case # [redacted]. Mr [redacted], your account is PIF in our office as on Oct 20th 2015. As per company policy your account will...
be deleted from CBR after 30 days of the transaction and you will receive a PIF letter thereafter on your mailing address[redacted] Lane, [redacted] 08701. Any questions and concerns kindly contact our office.
Thanks.
I was just on my credit report and you have 2 postings on there for a medical bill for lab work. I do not have any outstanding bills with any hospital or medical provider. I would liked this removed immediately. It is kinda funny that they are for the same amount would that not strike a question in someone's mind before you post to someone's credit account get your facts straight. Further more I never got any bill from any hospital saying I owe them money.
Initial Business Response /* (1000, 5, 2014/06/10) */
Your complaint has been received. This account is a government account and was placed in our office in January, 2014. Since it was recently placed with us, this is why it reflects on your credit bureaus. Please contact our office at...
(XXX) XXX-XXXX to resolve this account.
[redacted]
Director of Operations
Initial Consumer Rebuttal /* (3000, 7, 2014/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not address the fact that they have violated the Federal Credit Reporting Act by reporting an 18 year old account. The reporting period is only 7 years + 180 days from the date the account was originally a collection. This accounts 7 year + 180 day for credit reporting purposes ran out in 2003. This account is from 1996. It is illegal to report this account on my credit report. I will be going after the $1000 for the violation against this company.
Final Business Response /* (4000, 14, 2014/07/28) */
This account reflects on your credit because it is a government account. Not only is it a government account, but it was also recently placed in our office January of 2014, not 1996. Our job is to work with you to get this resolved, and also to provide a service to our client. Since it was recently placed in our office it will reflect on your credit. Once the account is resolved your credit will be updated to reflect as such.
Final Consumer Response /* (4200, 16, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this company will not do their due diligence, and that is fine. It only took me 5 seconds to find out that this is an illegally re-aged government account from June of 1996. I don't care when they got it in their office. It could have been July of 2014, that doesn't take away the fact that it's an 18 year old account from 1996. I won't be resolving this account with them, but I do have all the information I need to go the next step. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has offered to send resolution to my address. I will have to wait for it, before I can say I accept the resolution.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/02/19) */
On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentation. Once this information is obtained it will be sent to the address on file. If you...
have any questions or concerns please feel free to contact our offices at XXX-XXX-XXXX.
Final Business Response /* (1000, 8, 2015/02/23) */
The information has been received from our Client, and has been sent in the mail to the address provided.
Contact Name and Title: Taranpreet [redacted]
Contact Phone: 773 283 7500
Contact Email: [redacted]@harvardcollect.com
Hi,
This response is in regards to case# [redacted]. Mr [redacted], we are unable to pull up any account with the information you have provided. In order for us to help...
Initial Business Response /* (1000, 8, 2014/12/05) */
Your complaint has been received. A fraud packet was sent to the address on file to be completed and retuned along with any supporting documentation (police reports). HCS has not received this information back. Please complete the...
fraud packet that was sent to you on 11/6 and send it back to HCS. The account is currently in Dispute status until this information is received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ONLY if they do not put the account debt on my credit report. If it has been put on my report it is to be removed IMMEDIATELY! I contacted the company and they told me that I was not able to send the paperwork to my insurance company because it was "too late."
I have moved and my new address is
[redacted] Rd N
[redacted], MS 39047
This is in regards to the complaint that was filed by Ms. [redacted]. Harvard Collection Services has put the request to our client for documents regarding Ms. [redacted]'s account. Once the documents have
been received from our client. HCS will send all the documents to Ms....
[redacted] to the address of [redacted] Rd Holly Ridge NC 28445. Ms. [redacted]'s account will be placed on a hold status until all the necessary documents have been received and sent to Ms. [redacted]. If you have any questions please do not hesitate to contact our office.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2014/05/19) */
I received your complaint, and it is Harvard Collection Services, Incs. policy that a zero balance or paid in full letter be mailed out 30 days after the account has been resolved. Once 30 days has passed a letter will be requested and...
sent out to you. If have any other questions or concerns I can be reached at (XXX)XXX-XXXX.
[redacted]
Director or Operations
Hi,
On receipt of the consumer compliant, we have taken following steps to resolve it:
1- We have closed the account on our system,
2- We have submitted a request with the [redacted] bureaus to delete the account from consumer's [redacted] report. Harvard uses the...
[redacted] bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for this request is [redacted]. This process may take up to 30 days to complete.
Thank You,
Harvard Collection Services.
Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
This response is in regards to case XXXXXXXX. Ms. [redacted]'s account has been paid in full in our office as of February XX XXXX....
The account has been deleted from Ms. [redacted]'s credit bureau. The paid in full and cancelation letter has been mailed out to Ms. [redacted], to the address of [redacted] CIR [redacted] TX XXXXX. If you have any additional questions or concerns please do not hesitate to contact our office.
Thanks,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with this response.
Initial Business Response /* (1000, 8, 2014/10/06) */
Your complaint has been received. On 9/3 this was disputed to the [redacted] and on 9/3 a letter was sent out stating to provide documentation of Dispute (receipt of PIF, police report, etc.). On 9/6 HCS received a complaint stating it was...
not the responsibility of the consumer to provide proof of dispute and requested validation of debt. On 9/16 invoices were sent out. Attached is a copy of the letter sent on 9/3, the letter received on 9/6, and documentation that was sent out on 9/16. The request for validation of debt was made on 9/6, invoices were sent out 9/16 which is within the 30 day time frame to provide validation of debt.
Initial Consumer Rebuttal /* (3000, 12, 2014/10/14) */
I sent certified letter on 9/17/14, which they received 9/22/14. It contains a demand for "validation", including proof I agreed to pay alleged debt. On 10/23/14 they must have responded or removed negative credit reports. As of 10/14/14 they have not.
Final Business Response /* (4000, 14, 2014/10/22) */
HCS has responded to all Revdex.com, Consumer, and Attorney General complaints made by the consumer. We have provided him with all required documentation such as invoices. We received the complaint, and after reviewing the accounts it shows that they were placed in our office June of 2014. Both accounts are currently in Dispute status, per the request of the consumer's dispute with the [redacted] A letter was sent out to the consumer requesting any documentation he may have regarding the dispute. HCS did not received that information.
On 9/6 HCS received a request for validation. Validation was sent out on 9/16. Which is the same documentation that was sent to the Attorney General that has been attached by the consumer.
Hi,
On receipt of the compliant, we have taken following steps to resolve it:
1- Closed the account on our system.
2- Submitted a...
delete request with the credit reporting agencies.
Thank You,
Harvard Collection Services.
I just received a call from a representative and was spoken to very rudely. I was asked if I would be able to make a $300 payment to which I replied, I was unable. She then asked if I was a working and had an income and if so, why dont I have any money. I told her that I had no available cash. And she became very loud, asking me if I was going to answer her question or not.
This case is about a medical bill. Just like many people, I have medical issues. Medical issues do not wait on your having enough money. With that being said, I had no intention of creating a bill and neglecting it. As a customer service representative I believe thay clients should be treated with dignity and respect. Instead I was yelled at and spoken to as if I had personally borrowed the money from her.
This is in regards to the complaint from Mr. [redacted]. We have removed the telephone number of [redacted] from our system. If Mr. [redacted] has an additional telephone number that HCS is call please provide the number so that we can remove the telephone number from our system. If you have any...
additional questions or concerns please do not hesitate to contact our office.Thank you,
[redacted]
773[redacted]
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been received. Your account has been placed in Dispute status. A dispute letter will be sent to the address on file requesting all documentation showing this was previously paid. Once this information is obtained it...
will be forwarded over to the client and HCS will be able to properly handle your account. On behalf of HCS I apologize for the confusion, as I do not show paper work showing it was paid.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Don't believe Harvard Collection has a creditor. Would like proof or a creditor. The party they listed as [redacted] Assoc. Of Central IL. Has no such bill. The number the manager gave me for Billing. Doesn't do their billing. Want happens with my wife information. Possible identity theft? How do I know harvard collection will delete it? If this is just a mistake, how does that happen? Don't want any more phone calls or letters. Have your creditor send info.
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.
Thank you,
Lina [redacted]
Initial Business Response /* (1000, 10, 2014/08/15) */
Your complaint has been received. This account was placed in our offices January of 2014, and being that this is a government account, the letter that was sent to you is for you to request the information you are looking for directly...
from the state. As it stands your account has been placed in a dispute status.
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
Hello,
This response is in regards to case # [redacted]. Mr [redacted], your account is PIF in our office as on Oct 20th 2015. As per company policy your account will...
be deleted from CBR after 30 days of the transaction and you will receive a PIF letter thereafter on your mailing address[redacted] Lane, [redacted] 08701. Any questions and concerns kindly contact our office.
Thanks.
I was just on my credit report and you have 2 postings on there for a medical bill for lab work. I do not have any outstanding bills with any hospital or medical provider. I would liked this removed immediately. It is kinda funny that they are for the same amount would that not strike a question in someone's mind before you post to someone's credit account get your facts straight. Further more I never got any bill from any hospital saying I owe them money.
Initial Business Response /* (1000, 5, 2014/06/10) */
Your complaint has been received. This account is a government account and was placed in our office in January, 2014. Since it was recently placed with us, this is why it reflects on your credit bureaus. Please contact our office at...
(XXX) XXX-XXXX to resolve this account.
[redacted]
Director of Operations
Initial Consumer Rebuttal /* (3000, 7, 2014/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not address the fact that they have violated the Federal Credit Reporting Act by reporting an 18 year old account. The reporting period is only 7 years + 180 days from the date the account was originally a collection. This accounts 7 year + 180 day for credit reporting purposes ran out in 2003. This account is from 1996. It is illegal to report this account on my credit report. I will be going after the $1000 for the violation against this company.
Final Business Response /* (4000, 14, 2014/07/28) */
This account reflects on your credit because it is a government account. Not only is it a government account, but it was also recently placed in our office January of 2014, not 1996. Our job is to work with you to get this resolved, and also to provide a service to our client. Since it was recently placed in our office it will reflect on your credit. Once the account is resolved your credit will be updated to reflect as such.
Final Consumer Response /* (4200, 16, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this company will not do their due diligence, and that is fine. It only took me 5 seconds to find out that this is an illegally re-aged government account from June of 1996. I don't care when they got it in their office. It could have been July of 2014, that doesn't take away the fact that it's an 18 year old account from 1996. I won't be resolving this account with them, but I do have all the information I need to go the next step. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has offered to send resolution to my address. I will have to wait for it, before I can say I accept the resolution.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/02/19) */
On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentation. Once this information is obtained it will be sent to the address on file. If you...
have any questions or concerns please feel free to contact our offices at XXX-XXX-XXXX.
Final Business Response /* (1000, 8, 2015/02/23) */
The information has been received from our Client, and has been sent in the mail to the address provided.
Contact Name and Title: Taranpreet [redacted]
Contact Phone: 773 283 7500
Contact Email: [redacted]@harvardcollect.com
Hi,
This response is in regards to case# [redacted]. Mr [redacted], we are unable to pull up any account with the information you have provided. In order for us to help...
you, kindly provide more information.
Thanks.
Initial Business Response /* (1000, 8, 2014/12/05) */
Your complaint has been received. A fraud packet was sent to the address on file to be completed and retuned along with any supporting documentation (police reports). HCS has not received this information back. Please complete the...
fraud packet that was sent to you on 11/6 and send it back to HCS. The account is currently in Dispute status until this information is received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ONLY if they do not put the account debt on my credit report. If it has been put on my report it is to be removed IMMEDIATELY! I contacted the company and they told me that I was not able to send the paperwork to my insurance company because it was "too late."
I have moved and my new address is
[redacted] Rd N
[redacted], MS 39047
Sincerely,
[redacted]