We received 2 accounts on 02-04-16 from our clients for collections with a total balance of $83. Our clients recalled the account on 09-01-16 and the account has been closed cancelled in our system since then. We established one contact with the consumer when we advised that the account is no...
longer active with us. Thank you, Harvard Collection Services
We have reviewed the consumer's complaint and have taken following actions:
1- The action required form our end to delete the account has already been initiated, however it might take some time for the credit reporting agencies to remove the...
I received a call today from Frank [redacted] An employee of Harvard Collection Agency. He was extremely rude and kept insisting I owes a state tax on a vehicle last year that my mother gave me. He supplied me with an incorrect social security number and initially identified himself as a representative of the IRS. When I called him on that he got really ignorant. I told him I went through all the proper channels and fees with the currency exchange to be sure everything was in order.He told me I owed thousands and that they had sent me a notice which they hadn't. He the informed me that the conversation was being recorded which is completely illegal. How does this company get away with this nonsense? I am really pissed this jerk bothered me at work for the second time! This could not be a bigger bunch of **! Someone should shut this place down!
Initial Business Response /* (1000, 5, 2014/01/30) */
Harvard was notified of the dispute in July 18th 2013. Harvard provided a fraud packet to be filled out by consumer. The packet was sent out on the 30th of July. The fraud packet was not returned. In October the consumer called again...
claiming that this was fraud we advised her that she never returned the fraud packet. In November we received a incident report but again the fraud packet was not returned. Harvard has provided the steps needed to assist the consumer and the consumer has not provided the proper documentation.
In you have any other concerns or question please contact our office.
[redacted]
XXX-XXX-XXXX
[redacted]@harvardcollect.com
Final Consumer Response /* (4200, 13, 2014/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is [redacted] and I am female, I am not a male. I have provided then with the forms and documentation and I sent it by certified mail and I have proof that that the forms were delivered to Harvard Collection Agency.
I originally sent a letter by certified mail and they sent me a letter with a form and I responded to that again by certified mail which was delivered.
Harvard Collection Agency continues to deny receipt of it but I have proof from the post office that the letter was sent and received by Harvard Collection Agency.
I will not have my credit held hostage to this company.
Can they answer the question as to why I have a receipt that the letter was delivered and they say it wasnt.
I will also report it to the post office and also have them to an investigation.
Thanks
Final Business Response /* (4000, 15, 2014/02/24) */
In response to Ms. [redacted] we again stated that we have not received any correspondence in reference to the fraud packet we had mailed out. For us to be able to investigate into the matter we need Ms. [redacted] to send back the fraud packet. Also, please send in any proof you might have that we received the correspondence for us to investigate as well.
If you have any further questions or concerns please contact the office.
[redacted]
XXX-XXX-XXXX Ext 5347
Hi, On receipt of the compliant, we have done investigation and have taken following steps to resolve it: 1- The account was...
placed by our client for collections on 08/05/2016 2- The only contact we had on the account was on 08/09/16 with a third party telling us that we have a wrong #. The # was flagged BAD immediately and no calls have been placed thereafter. 3- The credit reporting was done on 09/16/2016, way after we sent the validation letter on 09/02/16 at the address we have on the file 4- We received the first dispute in October and had provided the validation within 30 days.
Thank You, Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/01/28) */
Please contact our offices and will we be happy to help assist you in getting this resolved. My contact information is:
[redacted]
(XXX) XXX-XXXX [redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (3000,...
7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called and couldn't speak to the person who left contact info. Asked that if I paid in full that account be deleted from credit reports, which they refused to do. Also found that the files were for 54.00 and 12.34, however the 54.00 account is reporting fraudulently on my credit reports as 2 different accounts for the amount of 54.00 instead of one.
Company is unhelpful and unwilling to take a full payment for a simple for deletion which they CAN do.
Final Business Response /* (4000, 9, 2015/02/02) */
After speaking with the Director of Operations, if the accounts are paid in full, HCS will delete ourselves from your CBR.
We have taken following steps to resolve the consumer complaint:
1- Collection activity has already been ceased on both of the accounts.
2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted:
Account# [redacted]: Control number [redacted]
Account# [redacted]:Control Number [redacted]
We have processed the final payment as per your authorization and the account is settled. The account has been submitted for credit deletion. The AUD #’s are as follows: AUD Control Number:[redacted] AUD Control Number:[redacted]
AUD Control Number:[redacted]
Initial Business Response /* (1000, 8, 2014/08/15) */
Your complaint has been received. Harvard Collection Services, Inc. typically likes to do emails simply because it's faster. However, if you are disputing the account because you want validation, we would have to request that...
information from our client. Once we receive it then we will send it out to you.
Initial Consumer Rebuttal /* (3000, 10, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
During time time it took Harvard Collections to respond, we have been able to get some information directly from [redacted] However, [redacted] can't even explain the charges to us now. The account was cancelled by Dec. 2012, they continued to charge us for monthly fees, late charges, early termination fees, etc. after that date. We were under the impression the account was closed by us in 2012. The balance changed from month to month as it increased and decreased but no one could explain it. At some point someone explained that [redacted] does not bill in advance, so in Sept 2013 we made a "final" month payment of 65.00. By the way we ended the account because the device did not function in our area ( we moved from [redacted] to [redacted] 2012). So neither [redacted] nor Harvard has ever been able to produce an itemize billing of what we are being charged for, we have asked for that many times from [redacted] and Harvard. So without an itemized bill we have not been able to dispute these charges. Now all we want is this whole account to be paid in full (not settled) and completely removed as a delinquent account from all credit reporting agencies.
Harvard has been difficult to work with and all we have ever asked for is validation...bottom line neither [redacted] nor Harvard has produced anything to show what the charges are for all both say is we owe xxx.xx dollars.
So if Harvard can sent us an itemized billing we will be able to dispute.
Final Business Response /* (4000, 12, 2014/08/22) */
When disputing an account its because you want validation/proof. You are already requesting validation/proof, which would mean you are disputing the validity of the account. HCS has 30 days to obtain this information, and it has not been 30 days yet. Once we obtain this information from our client, it will be sent out to you.
I received a phone call todat from Harvarx Collection Services. I answered unknowing who was on the other line by saying "hello". The person on the other end asked "are you (my name) with the last 4 of the social as (last4) and just spit out my information! Had it not been me someone else would have my name and the last 4 of my social, and everyone knows that if you need to change information on any accounts you have all you need is your name and last 4 of your social! I do not appreciate a company divulging my information to anyone! It is a very serious way for meto have my information compromised!!! I am going forward with this. This is wrong!
Revdex.com:
After several attempts to contact Ms. Lina [redacted] I was able to get a hold of her on 11/24/15 at around 5:06pm. I was told that she is the Client Service Manager. She stated that the information/bill they have doesn't even have a social security number and not sure how this bill/collection got associated with me. She stated that she just need to have my social security number so she can get with the 3 credit bureaus to remove these account/s right after we talk. I agreed to give my social security number for this purpose. Also she advised that she will send me a letter the same day to memorialize our conversation that these account/s does not belong to me and will be removed from my credit history.
I'm assuming that the 3 credit bureaus have been contacted and still pending copy of the said letter. In light of this and given the assumption that Ms. [redacted] has done what she said she would do, I find that this resolution is satisfactory to me in reference to complaint ID [redacted]
Sincerely,
Carlos [redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
As stated verbatim in the [redacted] complaint "The two accounts you are speaking of do not match our records. HCS shows a different original creditor, as well as a different date of service. A request have been placed with our Client...
Services department to provide documentation from our client. Once this information is obtained it will be sent to the address on file." HCS did not state we do not know the original creditor, or that HCS needed to check whom the original creditor is. This information is provided in our system and can be found instantaneously. However; since our information does not coincide with what you are stating, I have placed a request for the invoice from the client. This information was provided to HCS, and has already been sent to the address on file.
On receipt of the compliant from the consumer, we have taken following steps to resolve it:
1- Closed the account on our system.
2- We have submitted a request with the credit bureaus to delete the account from consumer's credit report. Harvard uses...
the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for this request is [redacted]. This process may take up to 30 days to complete.Thank You,
Harvard Collection Services
Initial Business Response /* (1000, 5, 2014/02/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@haravard.collect.com
Harvard Collection Services has not had any contact with Ms.[redacted]. Harvard Collection Services does have the account as...
paid in full on January 16th 2014. We have mailed out the paid in full letter to [redacted] St XXXXX
[redacted].If you have any questions please contact us.
Final Consumer Response /* (2000, 12, 2014/02/26) */
Final Business Response /* (4000, 9, 2014/02/20) */
HCS has not had any communication with Ms. [redacted] at all. HCS received call from Progressive to send in payment on January 16,2014. HCS has mailed out a paid in full letter to [redacted] St XXXXX
[redacted] as she requested on February 17, 2014.
Any questions or concerns please contact us.
[redacted]
This is in regards to the complaint received from Ms. [redacted]. Harvard Collection Services has received Ms. [redacted] request for documents regarding her account. HCS has requested the documents from
our client. Ms. [redacted] account is on a hold status at the time. Once we receive the...
documents from our client. HCS will forward the information to Ms. [redacted] to the address she provided of [redacted] SE AptH [redacted] GA 30067. Ms. [redacted] account will remain on a hold status. If you have any questions or concerns please do not hesitate to contact our office.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94571667. Mr. [redacted] states that the account is an...
identity theft case. A fraud packet has been mailed out to Mr. [redacted] to the address of [redacted] as of September 25, 2015. Mr. [redacted] will need to complete the fraud packet and return it to our office within 30 days, his account will be placed in a 30 day hold while we wait for his response. Once the fraud packet is received we will forward all documentation to the original client for investigation.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would but I called them for months know and they give the same promise, will not even mail anything, especially not any original bill or original client. Round and round months go by derogatory credit stays, until innocent people forced to pay. Any would could start a business like this. Sent letter to Illinois attorney general.
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:...
· Harvard established 1st contact with the consumer on 9th May, 2016, on 10th May, 2016 a 75% settlement letter was sent to the consumer. · On July 8TH, 2016 account got reported to consumers CBR for a balance of $1024. · Consumer has been called few times in one of the inbound on Oct 19th, 2016 debt was “informed and offered settlement”. · We received a FAX on Nov 27th, 2016 wherein the consumer disputes the collection charge of $1024 on her credit report and refuses to pay it. · Validation letter was sent Nov 30th, 2016 to the consumer and the account got cancelled from Harvard as per client request on Dec 1st, 2016, account removed from consumer CBR on Dec 22nd, 2016 Sincerely, Harvard Collection Services
Initial Business Response /* (1000, 5, 2014/03/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
HCS has received the complaint in regards to Ms. [redacted]. I have emailed and also mailed out the payment plan letter as...
she has requested.
any questions or concerns contact us.
Thank you
[redacted]
Initial Business Response /* (1000, 8, 2015/06/23) */
Your complaint has been received. Unfortunately there is not enough information provided to locate the account. If there is an account reporting on your CBR there should be an account number listed. Please provide the account number so...
that I may properly assist you. If you are stating that no account pulled up with your social there wouldn't be a way to locate the account you are associated with without the account number.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response requests more personal information while the Revdex.com strictly prohibits me from supplying more personal information.
Final Business Response /* (4000, 12, 2015/06/26) */
When an account is reporting on the [redacted] there is an account number provided. HCS is not asking for additional personal information but the actual account number associated with HCS. If you do not feel comfortable provided the account number via the Revdex.com portal you may contact the office at XXX-XXX-XXXX and ask to speak to myself [redacted].
Final Consumer Response /* (2000, 14, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because: The original creditor admitted the payment was paid BEFORE sending to collections. This is what they notified to the collection agency in Nov. 2015. Simply closing the account as paid in full is not accurate as it does not represent that the reporting of the negative history in the first place was a mistake.
Since it was a mistake reporting me to collections which lead to the negative history on my credit report the collection agency needs to DELETE the reporting of this account as negative history to all 3 credit bureaus. Simply reporting the account as paid is not correct. This will not repair the damage to my credit history as that is NOT what happened.
The only reasonable course of action for Harvard Collection Service is: 1. DELETE this collection/ negative history to all 3 credit bureaus AND 2. Write me a letter stating they are deleting reporting this negative history to all 3 credit bureaus.
They are full aware simply reporting that the account balance is paid in full will NOT repair the damage they have done to my credit history. Anything less the DELETING this negative history is unacceptable in reversing the damages they have done to my credit history.
Sincerely,
[redacted]
We received 2 accounts on 02-04-16 from our clients for collections with a total balance of $83. Our clients recalled the account on 09-01-16 and the account has been closed cancelled in our system since then. We established one contact with the consumer when we advised that the account is no...
longer active with us. Thank you, Harvard Collection Services
Hi,
We have reviewed the consumer's complaint and have taken following actions:
1- The action required form our end to delete the account has already been initiated, however it might take some time for the credit reporting agencies to remove the...
account.
Thank You,
Harvard Collection Services.
I received a call today from Frank [redacted] An employee of Harvard Collection Agency. He was extremely rude and kept insisting I owes a state tax on a vehicle last year that my mother gave me. He supplied me with an incorrect social security number and initially identified himself as a representative of the IRS. When I called him on that he got really ignorant. I told him I went through all the proper channels and fees with the currency exchange to be sure everything was in order.He told me I owed thousands and that they had sent me a notice which they hadn't. He the informed me that the conversation was being recorded which is completely illegal. How does this company get away with this nonsense? I am really pissed this jerk bothered me at work for the second time! This could not be a bigger bunch of **! Someone should shut this place down!
Initial Business Response /* (1000, 5, 2014/01/30) */
Harvard was notified of the dispute in July 18th 2013. Harvard provided a fraud packet to be filled out by consumer. The packet was sent out on the 30th of July. The fraud packet was not returned. In October the consumer called again...
claiming that this was fraud we advised her that she never returned the fraud packet. In November we received a incident report but again the fraud packet was not returned. Harvard has provided the steps needed to assist the consumer and the consumer has not provided the proper documentation.
In you have any other concerns or question please contact our office.
[redacted]
XXX-XXX-XXXX
[redacted]@harvardcollect.com
Final Consumer Response /* (4200, 13, 2014/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is [redacted] and I am female, I am not a male. I have provided then with the forms and documentation and I sent it by certified mail and I have proof that that the forms were delivered to Harvard Collection Agency.
I originally sent a letter by certified mail and they sent me a letter with a form and I responded to that again by certified mail which was delivered.
Harvard Collection Agency continues to deny receipt of it but I have proof from the post office that the letter was sent and received by Harvard Collection Agency.
I will not have my credit held hostage to this company.
Can they answer the question as to why I have a receipt that the letter was delivered and they say it wasnt.
I will also report it to the post office and also have them to an investigation.
Thanks
Final Business Response /* (4000, 15, 2014/02/24) */
In response to Ms. [redacted] we again stated that we have not received any correspondence in reference to the fraud packet we had mailed out. For us to be able to investigate into the matter we need Ms. [redacted] to send back the fraud packet. Also, please send in any proof you might have that we received the correspondence for us to investigate as well.
If you have any further questions or concerns please contact the office.
[redacted]
XXX-XXX-XXXX Ext 5347
Hi, On receipt of the compliant, we have done investigation and have taken following steps to resolve it: 1- The account was...
placed by our client for collections on 08/05/2016 2- The only contact we had on the account was on 08/09/16 with a third party telling us that we have a wrong #. The # was flagged BAD immediately and no calls have been placed thereafter. 3- The credit reporting was done on 09/16/2016, way after we sent the validation letter on 09/02/16 at the address we have on the file 4- We received the first dispute in October and had provided the validation within 30 days.
Thank You, Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/01/28) */
Please contact our offices and will we be happy to help assist you in getting this resolved. My contact information is:
[redacted]
(XXX) XXX-XXXX [redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (3000,...
7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Called and couldn't speak to the person who left contact info. Asked that if I paid in full that account be deleted from credit reports, which they refused to do. Also found that the files were for 54.00 and 12.34, however the 54.00 account is reporting fraudulently on my credit reports as 2 different accounts for the amount of 54.00 instead of one.
Company is unhelpful and unwilling to take a full payment for a simple for deletion which they CAN do.
Final Business Response /* (4000, 9, 2015/02/02) */
After speaking with the Director of Operations, if the accounts are paid in full, HCS will delete ourselves from your CBR.
Hi,
We have taken following steps to resolve the consumer complaint:
1- Collection activity has already been ceased on both of the accounts.
2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted:
Account# [redacted]: Control number [redacted]
Account# [redacted]:Control Number [redacted]
Thank You,
Harvard Collection Services.
We have processed the final payment as per your authorization and the account is settled. The account has been submitted for credit deletion. The AUD #’s are as follows: AUD Control Number:[redacted] AUD Control Number:[redacted]
AUD Control Number:[redacted]
Thank you,
Harvard Collection Services
Initial Business Response /* (1000, 8, 2014/08/15) */
Your complaint has been received. Harvard Collection Services, Inc. typically likes to do emails simply because it's faster. However, if you are disputing the account because you want validation, we would have to request that...
information from our client. Once we receive it then we will send it out to you.
Initial Consumer Rebuttal /* (3000, 10, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
During time time it took Harvard Collections to respond, we have been able to get some information directly from [redacted] However, [redacted] can't even explain the charges to us now. The account was cancelled by Dec. 2012, they continued to charge us for monthly fees, late charges, early termination fees, etc. after that date. We were under the impression the account was closed by us in 2012. The balance changed from month to month as it increased and decreased but no one could explain it. At some point someone explained that [redacted] does not bill in advance, so in Sept 2013 we made a "final" month payment of 65.00. By the way we ended the account because the device did not function in our area ( we moved from [redacted] to [redacted] 2012). So neither [redacted] nor Harvard has ever been able to produce an itemize billing of what we are being charged for, we have asked for that many times from [redacted] and Harvard. So without an itemized bill we have not been able to dispute these charges. Now all we want is this whole account to be paid in full (not settled) and completely removed as a delinquent account from all credit reporting agencies.
Harvard has been difficult to work with and all we have ever asked for is validation...bottom line neither [redacted] nor Harvard has produced anything to show what the charges are for all both say is we owe xxx.xx dollars.
So if Harvard can sent us an itemized billing we will be able to dispute.
Final Business Response /* (4000, 12, 2014/08/22) */
When disputing an account its because you want validation/proof. You are already requesting validation/proof, which would mean you are disputing the validity of the account. HCS has 30 days to obtain this information, and it has not been 30 days yet. Once we obtain this information from our client, it will be sent out to you.
I received a phone call todat from Harvarx Collection Services. I answered unknowing who was on the other line by saying "hello". The person on the other end asked "are you (my name) with the last 4 of the social as (last4) and just spit out my information! Had it not been me someone else would have my name and the last 4 of my social, and everyone knows that if you need to change information on any accounts you have all you need is your name and last 4 of your social! I do not appreciate a company divulging my information to anyone! It is a very serious way for meto have my information compromised!!! I am going forward with this. This is wrong!
Revdex.com:
After several attempts to contact Ms. Lina [redacted] I was able to get a hold of her on 11/24/15 at around 5:06pm. I was told that she is the Client Service Manager. She stated that the information/bill they have doesn't even have a social security number and not sure how this bill/collection got associated with me. She stated that she just need to have my social security number so she can get with the 3 credit bureaus to remove these account/s right after we talk. I agreed to give my social security number for this purpose. Also she advised that she will send me a letter the same day to memorialize our conversation that these account/s does not belong to me and will be removed from my credit history.
I'm assuming that the 3 credit bureaus have been contacted and still pending copy of the said letter. In light of this and given the assumption that Ms. [redacted] has done what she said she would do, I find that this resolution is satisfactory to me in reference to complaint ID [redacted]
Sincerely,
Carlos [redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
As stated verbatim in the [redacted] complaint "The two accounts you are speaking of do not match our records. HCS shows a different original creditor, as well as a different date of service. A request have been placed with our Client...
Services department to provide documentation from our client. Once this information is obtained it will be sent to the address on file." HCS did not state we do not know the original creditor, or that HCS needed to check whom the original creditor is. This information is provided in our system and can be found instantaneously. However; since our information does not coincide with what you are stating, I have placed a request for the invoice from the client. This information was provided to HCS, and has already been sent to the address on file.
Hi,
On receipt of the compliant from the consumer, we have taken following steps to resolve it:
1- Closed the account on our system.
2- We have submitted a request with the credit bureaus to delete the account from consumer's credit report. Harvard uses...
the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for this request is [redacted]. This process may take up to 30 days to complete.Thank You,
Harvard Collection Services
Initial Business Response /* (1000, 5, 2014/02/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@haravard.collect.com
Harvard Collection Services has not had any contact with Ms.[redacted]. Harvard Collection Services does have the account as...
paid in full on January 16th 2014. We have mailed out the paid in full letter to [redacted] St XXXXX
[redacted].If you have any questions please contact us.
Final Consumer Response /* (2000, 12, 2014/02/26) */
Final Business Response /* (4000, 9, 2014/02/20) */
HCS has not had any communication with Ms. [redacted] at all. HCS received call from Progressive to send in payment on January 16,2014. HCS has mailed out a paid in full letter to [redacted] St XXXXX
[redacted] as she requested on February 17, 2014.
Any questions or concerns please contact us.
[redacted]
This is in regards to the complaint received from Ms. [redacted]. Harvard Collection Services has received Ms. [redacted] request for documents regarding her account. HCS has requested the documents from
our client. Ms. [redacted] account is on a hold status at the time. Once we receive the...
documents from our client. HCS will forward the information to Ms. [redacted] to the address she provided of [redacted] SE AptH [redacted] GA 30067. Ms. [redacted] account will remain on a hold status. If you have any questions or concerns please do not hesitate to contact our office.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94571667. Mr. [redacted] states that the account is an...
identity theft case. A fraud packet has been mailed out to Mr. [redacted] to the address of [redacted] as of September 25, 2015. Mr. [redacted] will need to complete the fraud packet and return it to our office within 30 days, his account will be placed in a 30 day hold while we wait for his response. Once the fraud packet is received we will forward all documentation to the original client for investigation.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would but I called them for months know and they give the same promise, will not even mail anything, especially not any original bill or original client. Round and round months go by derogatory credit stays, until innocent people forced to pay. Any would could start a business like this. Sent letter to Illinois attorney general.
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:...
· Harvard established 1st contact with the consumer on 9th May, 2016, on 10th May, 2016 a 75% settlement letter was sent to the consumer. · On July 8TH, 2016 account got reported to consumers CBR for a balance of $1024. · Consumer has been called few times in one of the inbound on Oct 19th, 2016 debt was “informed and offered settlement”. · We received a FAX on Nov 27th, 2016 wherein the consumer disputes the collection charge of $1024 on her credit report and refuses to pay it. · Validation letter was sent Nov 30th, 2016 to the consumer and the account got cancelled from Harvard as per client request on Dec 1st, 2016, account removed from consumer CBR on Dec 22nd, 2016 Sincerely, Harvard Collection Services
Initial Business Response /* (1000, 5, 2014/03/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
HCS has received the complaint in regards to Ms. [redacted]. I have emailed and also mailed out the payment plan letter as...
she has requested.
any questions or concerns contact us.
Thank you
[redacted]
Initial Business Response /* (1000, 8, 2015/06/23) */
Your complaint has been received. Unfortunately there is not enough information provided to locate the account. If there is an account reporting on your CBR there should be an account number listed. Please provide the account number so...
that I may properly assist you. If you are stating that no account pulled up with your social there wouldn't be a way to locate the account you are associated with without the account number.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response requests more personal information while the Revdex.com strictly prohibits me from supplying more personal information.
Final Business Response /* (4000, 12, 2015/06/26) */
When an account is reporting on the [redacted] there is an account number provided. HCS is not asking for additional personal information but the actual account number associated with HCS. If you do not feel comfortable provided the account number via the Revdex.com portal you may contact the office at XXX-XXX-XXXX and ask to speak to myself [redacted].
Final Consumer Response /* (2000, 14, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because: The original creditor admitted the payment was paid BEFORE sending to collections. This is what they notified to the collection agency in Nov. 2015. Simply closing the account as paid in full is not accurate as it does not represent that the reporting of the negative history in the first place was a mistake.
Since it was a mistake reporting me to collections which lead to the negative history on my credit report the collection agency needs to DELETE the reporting of this account as negative history to all 3 credit bureaus. Simply reporting the account as paid is not correct. This will not repair the damage to my credit history as that is NOT what happened.
The only reasonable course of action for Harvard Collection Service is: 1. DELETE this collection/ negative history to all 3 credit bureaus AND 2. Write me a letter stating they are deleting reporting this negative history to all 3 credit bureaus.
They are full aware simply reporting that the account balance is paid in full will NOT repair the damage they have done to my credit history. Anything less the DELETING this negative history is unacceptable in reversing the damages they have done to my credit history.
Sincerely,
[redacted]