Initial Business Response /* (1000, 10, 2014/12/24) */
Your complaint has been receivedOn 12/HCS received a dispute, and the account was placed in Dispute StatusA letter was also sent to the address on file on 12/requesting any documentation you may have showing this account was
paidOnce HCS receives this information the account can be handled accordingly
Initial Business Response /* (1000, 8, 2015/02/10) */
Your complaint has been receivedAccording to the account notes you disputed this account on 9/15/14, and a dispute letter was sent to you on 9/15/requesting proof of your disputeFor example a police report if your stating this
account is fraud, or a paid in full letter showing it was previously paidHCS has not received any documentation back from youPlease provide this information so HCS can properly handle your accountThe account currently sits in Dispute status
Initial Consumer Rebuttal /* (3000, 10, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any documentation through the mail or otherwise
Final Business Response /* (4000, 12, 2015/02/19) */
The Dispute letter has been out to you again to the address on fileOnce you receive this letter please provide HCS with the requested documentation to properly handle the accountIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
This is in response to the complaint filed by Ms*** ***On February 5, the final payment was posted to Ms***'s accountOn February 15th, HCS deleted the account from Ms***'s credit reportPer company policy we will be able to send Ms*** a settled in full
letter, until days from when her payment was made A receipt has been mailed to the address of *** ** *** *** *** *** ** *** We apologize for any inconvenience that this may have caused Ms*** If you have any additional questions or concerns please do not hesitate to contact our office. Thank you,
*** ***
This is in regards to the complaint that was filed by Ms*** ***- ***After reviewing Ms***'s complaint, HCS was unable to locate an account for Ms*** in our system with any of the
information that she has providedHCS did try to locate her account
"line-height: 1em;">with the name, address, and telephone number and had no results If Ms*** would like to call our office and speak to me directly, I
will be happy to assist herI have put my contact information below, please do not hesitate to contact meThank you,
*** Chavez
***@harvardcollect.com
*** *** ***
Initial Business Response /* (1000, 5, 2015/02/19) */
After reviewing the notes on the account it shows it was closed by the client on 1/20/HCS sends our reporting to the CBR once a month at the beginning of the monthThe account shows this was removed from the CBR on 2/9/as it was
placed with our beginning of the month batch to the CBR'sIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
This is in regards to the complaint that was filed by Mr*** ***Mr***'s account has been closed in our office as of January 18, The canceled letter has been mailed out to Mr*** to the
address of * *** DrPalm Coast FL ***The account has also been deleted
from Mr***'s credit as wellIf you have any questions or concerns please do not hesitate to contact our office.Thank you,
*** ***
Initial Business Response /* (1000, 5, 2014/08/15) */
Your complaint has been receivedAccording to our notes the last time a representative spoke with you was 4/28/when the dispute was madeWhen an account is placed in a dispute status we are not allowed to contact you, which would
be the reason you would not receive a call backAs of 7/30/your account was closed in our office
Initial Business Response /* (4000, 11, 2014/12/16) */
Your complaint has been receivedHCS is not a debt buyer, we work accounts that have been placed in our office by our clientsThis account was placed in our office on 8/1/by our clientPlease contact our offices to discuss
account options ***
Initial Business Response /* (1000, 8, 2014/10/24) */
Your complaint has been receivedYou spoke with one of our representative on 10/13/2014, as well as a managerThis account was closed and removed from the CBR the same dayYou were sent via email stating the account was closed and be
removed from the CBRThe E-Oscar deleted AUD# is XXXXXXXXThis has been closed with HCS, and removed from the CBR
Initial Business Response /* (1000, 7, 2014/05/28) */
I have received your complaint and after reviewing the account and the CBR there are duplicates listedHarvard Collection Services will have the duplicates removedIf you have any other questions or concerns please feel free to
contact me at (***
***
Director of Operations
Initial Consumer Rebuttal /* (2000, 9, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your attention to this matterI just want my account to reflect that it is indeed only account instead of 3, and that I have set up a payment plan, in which I am currently paying
This
is in regards to the complaint that was filed by Mr***The account in
question was placed in our office as of July 6, On July a letter was
mailed out to Mr*** to the address of Shepherd Oaks St Lakeland, FL
Since there was no response of dispute, HCS
reported the account to the
credit bureaus days after placement day. Upon my investigation we
do see that Mr*** did make contact to our officeWe sent Mr*** a
letter to provide us why he is disputing the debtWe need documents
supporting his disputeUpon receiving the documents supporting his dispute,
and we see that the information provided does not match what our records
reflect, we will make the necessary steps to assist Mr***If Mr*** prefers
to speak to me directly he can reach me at 773-283-ext 5352, and I will be
happy to assist himIf you have any additional questions or concerns please do
not hesitate to contact our office.Thank
you,
Lina
***
Initial Business Response /* (1000, 8, 2014/08/19) */
Your complaint has been receivedAccording to the notes on file, the account has been renegotiated as of 8/as requested
Hi,
On receipt of the compliant, we have taken following steps to resolve it:
1- Placed a request with our clients to provide the consumer with validation documents2- The account has been closed on our system
Thank
You,Harvard Collection Services
Initial Business Response /* (1000, 8, 2014/12/05) */
Your complaint has been receivedOn behalf of HCS I apologize for the inconvenience you experienced with our companyHCS was in the process of changing our systems and had been experiencing phone system issues which would have routed
your call to voicemail, or to be droppedAgain I apologize for the inconvenienceAs I reviewed the account it has been closed as of 12/per the clientAccording to our client the account was placed in collections in errorA letter has been sent to the address on file stating just that
This is in regards to the complaint filed by Ms***. On July 6, 2015 accounts were placed in our office for Ms***. Ms*** accounts has been closed in our office as of November 20, The accounts has been removed from Ms*** credit report as of November
20, A cancellation letter has been mailed to Ms*** to the address of *** *** *** **Colonial BCH VA If you have any additional questions or concerns please do not hesitate to contact our officeThank you,
Lina ***
This is in regards to the complaint that was filed by *** ***The account in question has been paid in full as of November 3, The account was placed in our office as of April 25, 2015, we sent a letter of placement on April 24, to the address of WSurf StChicago,
IL 60657. On November 3, we received a call from our client and were advised that a payment was received in their office for this accountThe account has been paid in full as of November ,On December 3, we will send a paid in full letter to *** *** per company policy to the address of WSurf StChicago, IL If you have any additional questions please do not hesitate to contact our office.Thanks you,
***
Hi,
On receipt of the complaint, we have taken following steps to get it resolved:
1- We have closed the account on our system as disputed2- Requested all the available documentation for this account from our clients3- Submitted a deletion request with the
credit reporting agencies.
Thank You,
Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been receivedOn 2/28/HCS received a written letter requesting validation of debtThis request has been sent to the client, and HCS is currently awaiting on the response from our clientOnce this information
is obtained it will be forwarded to you as requested
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I actually receive the original bill - which has not happened - I cannot consider this satisfied
As stated before, I've repeatedly asked for this information and this company has not complied
Final Business Response /* (4000, 12, 2015/04/16) */
The account was placed in a Dispute status, and still awaiting a response from the Client
Hi,
On receipt of the complaint, we have taken following action to resolve it:
1- Closed the account on our system
2- Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD
number for this request is ***. This process may take up to days to completeThank You,
Harvard Collection Services
Hi,
On receipt of the message we have taken following steps to investigate and resolve the consumer's complaint:
1- We did send the collection letter to the consumer on 02/03/The address provided by our client is different from the address consumer has mentioned in this
compliant.2- We did make attempt to contact consumer at the phone number provided by our client but we could not establish any contact with the consumer even after subsequent attempts to contact him3- Per the consumer's desired resolution, we have requested for the validation documents with our clients4- Per consumer's desired resolution, we have submitted a delete request with the credit bureaus
Thank You,
Harvard Collection Services
Initial Business Response /* (1000, 10, 2014/12/24) */
Your complaint has been receivedOn 12/HCS received a dispute, and the account was placed in Dispute StatusA letter was also sent to the address on file on 12/requesting any documentation you may have showing this account was
paidOnce HCS receives this information the account can be handled accordingly
Initial Business Response /* (1000, 8, 2015/02/10) */
Your complaint has been receivedAccording to the account notes you disputed this account on 9/15/14, and a dispute letter was sent to you on 9/15/requesting proof of your disputeFor example a police report if your stating this
account is fraud, or a paid in full letter showing it was previously paidHCS has not received any documentation back from youPlease provide this information so HCS can properly handle your accountThe account currently sits in Dispute status
Initial Consumer Rebuttal /* (3000, 10, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any documentation through the mail or otherwise
Final Business Response /* (4000, 12, 2015/02/19) */
The Dispute letter has been out to you again to the address on fileOnce you receive this letter please provide HCS with the requested documentation to properly handle the accountIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
This is in response to the complaint filed by Ms*** ***On February 5, the final payment was posted to Ms***'s accountOn February 15th, HCS deleted the account from Ms***'s credit reportPer company policy we will be able to send Ms*** a settled in full
letter, until days from when her payment was made A receipt has been mailed to the address of *** ** *** *** *** *** ** *** We apologize for any inconvenience that this may have caused Ms*** If you have any additional questions or concerns please do not hesitate to contact our office. Thank you,
*** ***
This is in regards to the complaint that was filed by Ms*** ***- ***After reviewing Ms***'s complaint, HCS was unable to locate an account for Ms*** in our system with any of the
information that she has providedHCS did try to locate her account
"line-height: 1em;">with the name, address, and telephone number and had no results If Ms*** would like to call our office and speak to me directly, I
will be happy to assist herI have put my contact information below, please do not hesitate to contact meThank you,
*** Chavez
***@harvardcollect.com
*** *** ***
Initial Business Response /* (1000, 5, 2015/02/19) */
After reviewing the notes on the account it shows it was closed by the client on 1/20/HCS sends our reporting to the CBR once a month at the beginning of the monthThe account shows this was removed from the CBR on 2/9/as it was
placed with our beginning of the month batch to the CBR'sIf you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX
This is in regards to the complaint that was filed by Mr*** ***Mr***'s account has been closed in our office as of January 18, The canceled letter has been mailed out to Mr*** to the
address of * *** DrPalm Coast FL ***The account has also been deleted
from Mr***'s credit as wellIf you have any questions or concerns please do not hesitate to contact our office.Thank you,
*** ***
Initial Business Response /* (1000, 5, 2014/08/15) */
Your complaint has been receivedAccording to our notes the last time a representative spoke with you was 4/28/when the dispute was madeWhen an account is placed in a dispute status we are not allowed to contact you, which would
be the reason you would not receive a call backAs of 7/30/your account was closed in our office
Initial Business Response /* (4000, 11, 2014/12/16) */
Your complaint has been receivedHCS is not a debt buyer, we work accounts that have been placed in our office by our clientsThis account was placed in our office on 8/1/by our clientPlease contact our offices to discuss
account options ***
Initial Business Response /* (1000, 8, 2014/10/24) */
Your complaint has been receivedYou spoke with one of our representative on 10/13/2014, as well as a managerThis account was closed and removed from the CBR the same dayYou were sent via email stating the account was closed and be
removed from the CBRThe E-Oscar deleted AUD# is XXXXXXXXThis has been closed with HCS, and removed from the CBR
Initial Business Response /* (1000, 7, 2014/05/28) */
I have received your complaint and after reviewing the account and the CBR there are duplicates listedHarvard Collection Services will have the duplicates removedIf you have any other questions or concerns please feel free to
contact me at (***
***
Director of Operations
Initial Consumer Rebuttal /* (2000, 9, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your attention to this matterI just want my account to reflect that it is indeed only account instead of 3, and that I have set up a payment plan, in which I am currently paying
This
is in regards to the complaint that was filed by Mr***The account in
question was placed in our office as of July 6, On July a letter was
mailed out to Mr*** to the address of Shepherd Oaks St Lakeland, FL
Since there was no response of dispute, HCS
reported the account to the
credit bureaus days after placement day. Upon my investigation we
do see that Mr*** did make contact to our officeWe sent Mr*** a
letter to provide us why he is disputing the debtWe need documents
supporting his disputeUpon receiving the documents supporting his dispute,
and we see that the information provided does not match what our records
reflect, we will make the necessary steps to assist Mr***If Mr*** prefers
to speak to me directly he can reach me at 773-283-ext 5352, and I will be
happy to assist himIf you have any additional questions or concerns please do
not hesitate to contact our office.Thank
you,
Lina
***
Initial Business Response /* (1000, 8, 2014/08/19) */
Your complaint has been receivedAccording to the notes on file, the account has been renegotiated as of 8/as requested
Hi,
On receipt of the compliant, we have taken following steps to resolve it:
1- Placed a request with our clients to provide the consumer with validation documents2- The account has been closed on our system
Thank
You,Harvard Collection Services
Initial Business Response /* (1000, 8, 2014/12/05) */
Your complaint has been receivedOn behalf of HCS I apologize for the inconvenience you experienced with our companyHCS was in the process of changing our systems and had been experiencing phone system issues which would have routed
your call to voicemail, or to be droppedAgain I apologize for the inconvenienceAs I reviewed the account it has been closed as of 12/per the clientAccording to our client the account was placed in collections in errorA letter has been sent to the address on file stating just that
This is in regards to the complaint filed by Ms***. On July 6, 2015 accounts were placed in our office for Ms***. Ms*** accounts has been closed in our office as of November 20, The accounts has been removed from Ms*** credit report as of November
20, A cancellation letter has been mailed to Ms*** to the address of *** *** *** **Colonial BCH VA If you have any additional questions or concerns please do not hesitate to contact our officeThank you,
Lina ***
This is in regards to the complaint that was filed by *** ***The account in question has been paid in full as of November 3, The account was placed in our office as of April 25, 2015, we sent a letter of placement on April 24, to the address of WSurf StChicago,
IL 60657. On November 3, we received a call from our client and were advised that a payment was received in their office for this accountThe account has been paid in full as of November ,On December 3, we will send a paid in full letter to *** *** per company policy to the address of WSurf StChicago, IL If you have any additional questions please do not hesitate to contact our office.Thanks you,
***
Hi,
On receipt of the complaint, we have taken following steps to get it resolved:
1- We have closed the account on our system as disputed2- Requested all the available documentation for this account from our clients3- Submitted a deletion request with the
credit reporting agencies.
Thank You,
Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been receivedOn 2/28/HCS received a written letter requesting validation of debtThis request has been sent to the client, and HCS is currently awaiting on the response from our clientOnce this information
is obtained it will be forwarded to you as requested
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I actually receive the original bill - which has not happened - I cannot consider this satisfied
As stated before, I've repeatedly asked for this information and this company has not complied
Final Business Response /* (4000, 12, 2015/04/16) */
The account was placed in a Dispute status, and still awaiting a response from the Client
Hi,
On receipt of the complaint, we have taken following action to resolve it:
1- Closed the account on our system
2- Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD
number for this request is ***. This process may take up to days to completeThank You,
Harvard Collection Services
Hi,
On receipt of the message we have taken following steps to investigate and resolve the consumer's complaint:
1- We did send the collection letter to the consumer on 02/03/The address provided by our client is different from the address consumer has mentioned in this
compliant.2- We did make attempt to contact consumer at the phone number provided by our client but we could not establish any contact with the consumer even after subsequent attempts to contact him3- Per the consumer's desired resolution, we have requested for the validation documents with our clients4- Per consumer's desired resolution, we have submitted a delete request with the credit bureaus
Thank You,
Harvard Collection Services