Essentials

I have shopped at several [redacted] over the years and this one is terrible I will never go back to [redacted] in [redacted] TN again Their window salesman promised me day installation, and installation on a Saturday Both of which are very important to me However, the following evening, the installer came to look at the job site, and to do some measuring, and told me it would take or days to install the windows, and they do not work Saturdays I called the salesman the following morning and he said he would find someone that could install on a Saturday I called him back that afternoon and was told he could have a different installer look at the job the following Monday The problem is that the following Monday is past my right to cancel date In the meantime, they charged my credit card for the full amount of the windows and the installation I really think they should have waited to run my card until after the right to cancel date I do expect a full refund!

I went to the Pasadena, Texas Lowes yesterday, 6/20/2016, to get information about putting carpet in my houseThe person working in the carpet center was disrespectful and classlessShe responded to our questions with brief, single syllable wordsThis was brought to her attentionShe stated loudly she didn't care if I liked her attitude and that it didn't matter if I shopped thereI spoke to a manager, and her response was simply "sorry." We did go somewhere else to purchase our carpet and will not shop at Lowes againThere are plenty of businesses that appreciate their customers

We bought a snowblower and it wouldn't start we took it back and it was supposed to be under warranty but we're charged dollars, have it back now and it works

We went to the Lowe's store in Cotati , California and ordered cabinets and appliances to the tune of around grand We used Lowes installation services The job began the first week of December and was to conclude within a week From there , the installer missed dead center under our window by five inches He attempted to rearrange the cabinets to make it fit This idea did not come close to the original layout that was ordered In order for the sink to center properly, new cabinets had to be ordered and we lost six weeks on our project This backed up jobs booked after the install even further Once the cabinets arrived and were installed, the appliances were short one microwave so the project was halted again We contacted Lowe's again and they told us the microwave was damaged so they sent it back Unfortunately, they didn't sent us a new one, Two more weeks adding to the six When the microwave finally arrived, the installer came to the house and told me he could only stay for a short time as he had "other customers patienty waiting." I replied, I have several contractor who now have to schedule me back even further due to last minute changes We have attemptedUmber pus time to talk to a manager finally after four to five left messages Lowe's, Lowe's assistant manager called us It is now March as I write to you, and we are int he process of hooking up the remaining plumbing and electrical If the rest of the work is finished in order, the total time lost will be approximately months in return, Lowe's has offered 3,in retribution I explained to Lowes that the delays incurred cost me in the range of 9,in rents and food, ( eating out every night for a family of four) Not to mention the unprofessionalism of handling every aspect of the job and the three months of inconvenience This in our view is unacceptable as we write our concerns to you

Ordering my fence through Lowes was the biggest mistake ever They outsourced it to a third party that installed the fence overlapping on the lot next door, despite clearly marked engineering surveys Then they turned around and denied all responsibility citing ridiculous lies with nothing to back up their statements After all that, they decided to start ignoring any contact from myself

I would give this store stars if I could The Customer Service at this location is a joke I have shopped at Lowes for years and spent thousands upon thousand of dollars I have always preferred them over Home Depot That HAS changed! I bought a trimmer in fall of 2013, after the grass cutting season I used for summer of and it began to bog down The first time in that I tried to use it, it would not stay running I followed all trouble shooting steps and checked all the basics The Troy-Built trimmer had no power, would not stay running and was leaking oil everywhere When I took to the authorized dealer for service, per the factory warranty, They told me most likely I would get my money back and be able to purchase a new product They were to going to call on Monday and get a code from the Vendor I followed up Monday and was told no one could help me Followed up Tuesday and was told it was out for repair Once the item returned they want to charge me $

OddWe contracted with Lowes to renovate our kitchen Great experience with the Lowes crew but awful with their contractors We had to kick a contractor off the job for spitting and drinking beer in our homeThe next guy only showed up when he felt like it and spent the entire time complaining about the Lowes Staff Both contractors complained incessantly that they were not being paid by Lowes on a timely basis Both explained how I could pay them under the table Very uncomfortable Bottom line, Lowes requires all money upfront DONT DO IT! We lost control of the job because we had nothing to hold over their heads We ended up finishing the job ourselves! Would not recommend

I have shopped at [redacted] in [redacted] VA over the years for different productsBut my windows purchase will be the last purchase from this store or may be from the whole companyI shared my concern with the salesman, store manager, and the CEO no one seems to care I will never go back to [redacted] in [redacted] VA againTheir window salesman promised me day installation, it was done in days which was not a big deal but it was the wrong windows for my homeAfter back and force with the salesman, they decided to replace the wrong type of windows and I have to wait about weeks for the right windows to be installedWhen their installer came back to install the right windows we discover that it was in wrong size and could not be installedThey have to reorder new windows for the 2ndtime and I have to wait again because the salesman assured to me that my windows is custom windows and have to be made especially for my house which was a big lie because when the windows finally installed it had and production year on itSo what should be 1-days job took more than months and more than days off to be home for the installationMy utilities went up times as high on those months, and again the salesman promised to reimburse me for it after giving him copies of my utilities usage more than month agonever heard from him again so I met with the store manager month ago who promised me to look into this matter and get back to me, he never did so I thought itâ s the store way of doing business and I wrote a letter to the CEO month ago, spuriously enough it the same thing I have never heard from him as well so I know now itâ s the company way of doing businessJust sales and no services or just make the sale and forget about the customer serviceForgot to mention that the salesman in [redacted] store was not a window expert, he just a sales person who replaced the former salesman who initially quoted the windows for me for much less price than the new salesman under a promises that it is much better quality than the original quote, I felt miss leaded the whole way and I [redacted] never do any business with this store or with [redacted] in general

I am so disappointed in the service I have received from the *** NC store In February, I ordered honeycomb blinds along with Plantation style shutters I was told that I would receive shipment within 6-weeks, probably sooner The blinds arrived quickly and we waited for the shutters to arrive The blinds and shutters were installed with the following problems: One of shutters was the wrong size, one of the double French door blinds didn't operate correctly blinds of blinds were received as ordered The other blinds were corded, not what I ordered Trying to be helpful and because of their location, I agreed to keep all but of the corded blinds The others had to be corrected They arrived in a timely manner The shutters, I was told after calling about them, were placed on back order (the original ones were also backordered), I contacted corporate headquarters at the beginning of this mess and was given lip service by the customer service rep who placed a few phone calls This did not speed up anything, so why bother The installer called at 11:this morning to say he had another small shutter/blind to install and he would be right over (I am an hour away) I rearranged my schedule so I would be home during the early afternoon He arrived at 4:30!!!!!!!! Needless to say I am not happy I am on the *** of a local *** *** and our yearly event is tonight Guess who *** not be able to attend?? When the installer arrived I expressed my unhappiness He back peddles stating he told me he had to install the blind at This was not the case I would have made arrangements for another day To say this experience has been a nightmare from the beginning to the end is an understatement I WOULD NOT RECOMMEND PURCHASING BLINDS OR SHUTTERS FROM THE *** IN *** NC

Store manager, Rob Thompson at Lowe's store 1720, is the worst employee I have ever encountered at any store in my entire lifeHe made it his personal vendetta to make my Lowe's experience the worst it could possibly be because I questioned the price match policy listed onlineI had two separate interactions with him on September 30, 2015, spending a total of over three hours in store In both situations, he was dismissive, rude, uncaring, disrespectful, unconcerned, and overall a mean personHe belittled my husband and I and I truly believe he enjoyed wasting our time as he ignored our requests and hid in his officeHe literally was telling his employees not to help us and to deny our request to combine two appliance receipts which was needed for a rebateThe customer service representative at store said it didn't make sense and they didn't understand why he wouldn't approve such a basic requestWe left store and traveled to store Michael, who works in customer service at store 1962, spent less than five minutes combining the two receipts; a task Rob said couldn't be doneRob Thompson is unprofessional and I am disappointed and hurt by the way my family was treatedWe spent $1,in Lowe's and I am utterly shocked that someone like Rob is still employed by Lowe's, let alone in a position of power

Lowe's outsourcing was a nightmare to deal with from a washer return/exchange that took several weeks and a lot of phone calls, to a $carpet purchase that took almost a month to get in and install along with the wrong carpet and installers who were less than cautiousAwfulSpent more time on phone with them than I get paid for! Assistant Manager *** at Indian Trail store was fantastic

So let me start off by saying that I was never really a fan of Lowes however someone had recommended their services for around the house needs I requested a garage door opener to be installed by their company I was helped graciously and there were no issues Installation was a breeze
The issue I had was their terrible customer service skills and lack of interest on helping customers I went for the blinds installation to save time and reduce costs from the builders I had priced it out and it was going to be cheaper They guarantee that the installation will be done within business days, however that was not so I paid for the installer to come and measure my windows, which took at least weeks for him to actually come out Which in my standards is beyond belief, to wait that long because of his own personal life He called within the days that he was suppose to but then never got back until almost the end of week and his schedule was not going to accommodate mines He stated he only works from 9-which so does everyone That was just the tip of the iceberg Then once the measurements were completed almost weeks later from the date that I called the store to set it up It took him all of minutes I went ahead and called the store myself to see if he had submitted his measurements so I could get the show on the road Well come to find out he doesn't fax them over until later that evening I spoke to a manager named Gary/Larry and he assured me this would be handled by the morning so they can start cutting them, Again with extreme persistence I called the store and they had it I went in the same day during my lunch, to discover that like usual there is no one working in that department I had someone paged and come over for assistance She was helpful-Janada She assured me that even though she was working in a different department she was going to get all my information done so that I can get it installed asap Well knowing the installer-Carl was slow I insisted she call him and find out what his schedule is They (Lowes) have a sign posted that stated they will install within days -business-after purchasing Well hearing him on the phone saying it wouldn't be until the following Friday that he sees an opening That is well beyond the business days since this was on a Thursday So infuriated I called the store back after leaving, the measurements were supposed to be cut then, I wanted to make sure they would be done after work The associate then stated she was not done with them and if I wanted to come there by 5:15-5:they would be done No less than minutes she called me back saying that they weren't going to be done since the blinds in Walnut were not in the store!!!!
if she was going to be done within 15-minutes wouldn't she know they didn't have that color!!! I was now on the point of just cancelling everything I just wanted my blinds to install them myself This was not what I consider customer service at all Now she was going on to tell me that she would have to go to the nearest store and pick them up the next day and would give me a call when they are done None of which so far has happened I waited until 12p the next day and heard nothing So I called the store at 2pm and spoke with a Victor-manager who again assured me that he was going to research the situation and get back to me
Now I am waiting once again In total have spent weeks to the day for the blinds, measurements and installation ( which I cancelled) I am hoping for some type of resolution from Lowes
I would not recommend going to Lowes
Home Depot is way friendlier and better customer service They are more trained it seems
Riverview,Fl

11/15/14: Purchased a Frigidaire side-by-side refrigerator - LOUD buzzing noise that was present constantly I contacted Mike Shockley, assistant store manager who advised me that I should read the reviews on that model, and offered to replace it, refund my money, or upgrade to a different unit with me paying the differenceI chose to have the same refrigerator replaced
12/21/14: The new refrigerator that was installed didn't produce ice Contacted Mike who was going to have the manager of delivery team to setup a time to take a look at the 2nd unit1/6: Repair guys contacted us to setup a time to take a look at the problemUpon review, the repair team determines that the refrigerator cannot be repaired and should be replaced
After several calls back and forth to Mike, on 1/16/spoke with another store manager Robert/Robbie who advised that within reason, we could upgrade to another refrigerator, and the store would pay the difference We were told we would receive a Whirlpool unit, slightly smaller but acceptable and the store would pay the differenceEven better, it would be delivered next day 1/17: Delivery time scheduled between 4-6pm, driver calls at 8:15pm requesting to deliverThe delivery was refused due to the late hour and requested to be redelivered on Monday1/18/15: Received a voicemail at 11:37am confirming the model, delivery address, and delivery day for 1/(without a time), stated that an automated service would provide me with the window of time to be delivered
1/18: I visited the store and requested to speak with a manager, spoke with Cindy to check on the Monday delivery, to ensure everything would go smoothlyShe was going to touch base with Mike & Robbie - ensured that she'd follow up and call me backNever received a call
1/19: Tenant called me to ask why they still haven't been called, and therefore I called the store to check on the deliveryI spoke with Robbie, who was extremely rude, stating that he was waiting for a digital report to find out why my tenant wasn't called, and when I stressed that this was unacceptable service, he stated that we were already being upgraded, and that having an ice maker not working is not a necessity
My point is that as a customer, working with multiple assistant store managers, nobody took it upon themselves to ensure that the customer was taken care ofThere was no communication, and poor communication, met with empty promisesIt's the fact that we've been dealing with this for the past days, having different instances in which either a delivery driver or repair man has been to the home, while we have to take off work to be present for each of those deliveries/repairs - and having emptied the refrigerator times now, and a 4th time to still not having received a fully functional refrigerator after many delays

Awesome job with countertops installedI had read all of the negatives and was really concernedWe did encounter one issue, and that was when the stove would not go back into it's place, countertop needed to be moved overI contacted the gal that set up the appointments and she got someone out as soon as she could, within a weekWe have a manufactured home and it often not square or requires something out of the norm to repair or replaceI ordered the LG Hi Macs solid formica, and am very pleased with how easy it is to clean, having great instructions from the installerMy only con was that the store doesn't carry samples of the product for either the countertop or sinkWe ended up buying our own samples from Lowe's online and got a sink sample from another fabricatorLowe's refunded the price of the samples (now they will have some in the store)They needed to get brochures from LG (store was out) but even LG did not return my call or weamil when I inquired about thisThe colors are online, but it would have been helpful if there was a sample for that in store tooI was lucky enough to catch a sale, Lowe's does not advertise when this is on sale, so watch the store and maybe ask to be notifiedI would purchase again, as the contractors were really good and professional

I had bought a appliances costing thousands of dollarsThe refrigerator came stained and dented so of course refused it and exchanged it with the same model and brandThey came back and found out that the frig was not the same model of what I purchasedSo now on our 2nd attempt for an exchange, that frig was very stained againSo I had them take it back againI still have the frig with a dent and stain on it
I was told from the Manager from *** store, to choose a Frig and the difference in price they *** take care of and the upgrade would be handled and I don't have to worry about itHe invited me and my family to come at look at other frigs and I explained I will talk to my husband about itAfter that weekend, the manager called to ask if I was going to come in and I called him back letting him know we will be researching another frigHe said that it was ok and to take my time and there's no rushI have spent much time looking and searching for a frig that I would be happy withI was told again not to worry about the price difference, He will take care of it
After I chose the frig with the features my husband and I wanted, I called the manager back letting him know which item I chose and with the item numberI was told that the price difference is too much!!! Whether he was wrong or right that he couldn't accept the price differenceit's the whole point that he told me multiple times to choose another frig that my husband and I would be happy with and the price difference would be taken care of!
Well, this is what my complaint it...the Manager not coming through on his word and promiseIt makes me feel like I can't trust buying anything from lowes and the integrity is completely lost
So, now the manager just wants to exchange the same model (even though he also said the flaws is a manufactured defect), still not really resolving the issue!!! I am not happy with it but am forced to lay to rest this whole situation (my husband is done dealing with lowes and willing to accept whatever at this point, NOT I!!!!)I believe when I am given permission to have something and it gets taken back for whatever the reason is a big disappointment, He is not upholding his wordI have a major problem with it...IT'S NOT RIGHT!!!
So, I then spoke with the *** Director because I made a further complaint through the company, he said the same thing that the price difference is too much and they couldn't bear the difference in costThis is a billion dollar industry and the difference in cost is $800, to me that's nothing...I think they are just trying to save every penny and forsake the customer because it's not worth it to themSo I guess they rather have a very unhappy customer and a complaint against them then to shy away $
Again, even though there will be another exchange in a couple of days of the same frig I will not be satisfiedI had the hopes and the choice given for an upgrade and it was taken back within a second of time and with all the time and energy choosing that frig was wasted
My time was completely wastedA business committing unfair practice is not right and I will not shop at lowes ever again
The simple solution to all of this is to follow through on the Managers word and to allow the frig of what we were allow to chose to be honoredI ***'t know why it has to be so hard
I think the stress alone was not worth it and I should have returned all my appliances
Also, in the beginning of my purchase I was purchasing with my military discountBut I asked for a price match on the items I was purchasingI saw the prices on *** depot and they had a deal with spending a certain amount and get back $*** didn't honor that along with the extra percent because that's their guarantee in their policyIt wasn't given either They said I couldn't use the military on top of the other discounts and they said I would get a better deal with the military than the $anyways even though they weren't going to honor it along with not honoring the extra percent
So I was only able to use the military discount only
I called into corporate and made a complaint with them and letting them know how disappointing this has been and how much stress this has caused my husband and I
My husband has also taken off time to be here at the house for when they were exchanging the frigs out and am asking to be reimbursed for that??no, and we lost a lot of money doing that
So now they are willing to honor the $along with the extra percent, which I should have received in the beginningThey are willing to honor the military discount as wellWhich I believe this should have be honored with other discount's anyways in my humble opinionThis doesn't make up with them taking back on their word at allBUT in their minds it is!!!! THIS is RIDICULOUS!!
The only thing that barely makes up for the inconvenience and the stress was they paid for the installation of the dishwasher and microwave.The least they could have done was to give that upgrade which they promised and didn't follow through onThe manager even
admitted that he should have been more clear and more specific but that doesn't matter what matter's is that I am not happy about that and the company should honor that promise and they are not!!!
I am a very unhappy, dissatisfied, and disappointed with this company and only hope that they fix their mistakes and learn from them!!!
You guys broke a promise you shall fix it and you are not
If I was the CEO of this company I would be ashamed to have hired such person to allow my company to take back their word and not honor the satisfactions of a customer and promotions that are in the policy as well I would have had no problem giving the customer especially knowing their a military family and I would have given it ALL to them in a heart beat knowing what they just went through with the company!!! and giving them an extra discount in the future purchases as well!! that's how you bring back your customers too!!!
At my mercy I might give another chance to this company if they can prove otherwise!!! But I don't trust that since they have been proven not trustworthy
Oh, I almost forgot they still need to give me an exchange on the microwave because this is also dented in many spotsWe'll see if they come through on that, I ***'t plan on it

I have used Lowe's over the competitor just across the freeway for some timeTheir prices are virtually identical (No collusion on prices there then!!) so there has to be a better reason for me to cross the freewayI have a Lowe's credit card which gives me a 5% discount but I'm pretty sure that the big orange DIY place across the freeway offers the exact same dealI always felt Lowe's offered a better service but recently I have had serious doubtsI have not been able to find anyone helpfulIf I am able to find that rare person wandering around or stacking shelves they have been generally unable to help meEither they have not got a clue what I'm looking for or don't know if they have any or where they might be located in the storeComputer terminals with an up to date inventory and in-store location map would certainly be a step in the right directionI just tried to purchase a Worx sawhorse that Lowe's advertised in the local paper but this is not in any of the Lowe's stores wia mile radiusMy wife was just told on the phone that there are plenty of them in a store in Crawford Texas which is miles from hereShe asked if it could be sent to our local store and was told it could but that we would have to pay for shippingMy wife pointed out that this item has been advertised by Lowe's in our local paper for the past couple of weeks but none of the stores in our area have ever had them in stockIsn't this advertising? Or doesn't that matter? The lady in the store my wife spoke to when she went in to order it (Evidently these cannot be ordered online!!) was not helpful at allMy wife said she was very stressed and too busy on the phone to really want to deal with itThe person on the phone my wife spoke to was also unconcerned and unhelpfulLowe's poorly trained staff are driving people awayThis has forced me to go to Home Deport a lot lately where I have been very pleasantly surprised at how helpful and friendly they are

We purchased a new dryer from Lowes in November and it was to be delivered next day Two days later and many calls they came after dark to deliver it The guys didn't speak English very well and he tried to install it fast so I couldn't see the scratch and ding in it but I did and I refused delivery It took another day to get another one
Then on December 24th I ordered a Chirstmas item online and it was to be delivered to the store for pick up My husband went in to get it on the 27th and they couldn't find it By the looks on the girls faces, it looked like they had sold it to someone else just before we came in While waiting the guy next to my husband was saying "but it was to be delivered yesterday" and my husband was thinking "poor guy" been there
Be careful buying for Lowes and check the Customer Affair page of all the complaints

In November I made a mistake in purchasing a washing machine from lowes.comI presumed Lowes had the washing machine in stock as my payment was not rejectedI was wrongThe next day the local lowes in North Bergen, NJ called me at 6am! The Lowes employee insisted I book a date immediately for delivery as they falsely claimed they can deliver anytime I want and I didI booked delivery for the very next day which was on a weekend dayI waited for most of the day only to call the local store to find out even though I was promised delivery on the day of my choice I was not on their delivery manifest for that dayI was furiousI rescheduled for deliveryAccording to the lady at the local store they did not have a available delivery date for the next three weeks because they did not have the item in stockThat made me mad againTwo and a half weeks later another representative called me allegedly claiming the manufacturer of the washing machine I purchased cancelled my order because they didn't have the item in stock eitherI got angry againI just cancelled everything and from that date I refuse to ever give Lowes my business ever again or recommend anyone to them

My husband and I had a very negative experience with *** Homes CentersWe had a dishwasher installed incorrectly by one of their subcontractorsWhen I called to tell them it was damaged, they said they would send a different plumber to look at itThey never called me to schedule an appointment thoughA week later I called again and they finally had a plumber call me to make an appointmentHe eventually came and told me not only was it damaged, but it was leaking water every time we ran itI called *** repeatedly to get them to take out the broken dishwasher so I could get an estimate on the necessary repairs to my floorsThey either did not return my calls or said that I needed a different department to help meIt eventually became clear that the *** Dept was supposed to help me, but the claims representative insisted all he could do was reimburse me when I had bills to send himFinally, I had to call a plumber myself to take out the broken washer*** does not fix their mistakes and their customer service is the worse I've ever seen

I purchased lights with a year warranty from the manufacturerThe guy in the lighting department refuses to exchange the lights as they have rusted out in yearsI called manufacture of lights they told me to return to the storeI have a copy of the owners manual where it says to return to store Unfortunately I do not have a recipe so I'm out for these lights and The guy in the lighting is not very friendlyI do understand I ***'t have a receipt so I somewhat understand but I believe it could have been have been handled better
I unfortunately have sense then spent more on out door lighting