Essentials

After 2 yrs of complaining to them; they let the local store buy me out, I was tired of dealing with the issue of a expensive laminate floor I purchased from them. I gave up & took a $600. refund from them and signed a form that I would not take legal action. This was the type of warranty they offer. The floor was expensive. The floor looks like [redacted]! Yes, I told them I wouldn't take legal action but I would complain on the internet. My particular store was in [redacted] on [redacted] Rd. I suggest that you do not buy expensive products from [redacted] with the guarantee they will back up their product

I am very dissatisfied with the Lowes and their Frigidaire warranty dept. I purchased multiple kitchen appliances in January of 2016 and purchased the extended warranty. My dishwasher was faulty and shot water out of the corners, starting in early November. It was still under the year warranty. I was given the "run around" and Lowes warranty dept. proved to be very unreliable. I arranged for a repair person to come out 6 days later, but they did not come. Lowes warranty department also said they would send me an e-mail. I received no e-mail. I contacted the warranty department about the "no show" and said they thought the repair call was a week later. No earlier alternative dates were offered. I would like to take this faulty Frigidaire appliance back to the store and get my money back for the appliance and also be credited for the extended warranty. The service from Lowes on this dishwasher is very unsatisfactory. I will be taking off 2 days work for their error. The dishwasher is still not repaired.

Odd. We contracted with Lowes to renovate our kitchen. Great experience with the Lowes crew but awful with their contractors. We had to kick a contractor off the job for spitting and drinking beer in our home. The next guy only showed up when he felt like it and spent the entire time complaining about the Lowes Staff. Both contractors complained incessantly that they were not being paid by Lowes on a timely basis. Both explained how I could pay them under the table. Very uncomfortable. Bottom line, Lowes requires all money upfront. DONT DO IT! We lost control of the job because we had nothing to hold over their heads. We ended up finishing the job ourselves! Would not recommend.

A place you don't want to go for your custom cabinet design. Very bad designer, dishonestly, etc..

Have you seen a really good price online for a Lowe's product? Tthe product was indicated as in stock at your store ? You drove to the store but you couldn't find the item at the online price?

I've had this happen several times at Lowes, online shows an awesome price on in stock merchandise, but then I can't find it in the store! I ask for help show them the ad but no one can find it, but there's a similar item at a higher price--no the exact item number but the same item. Since I drove all the way over to Lowe's I buy the higher priced item and go home. Until yesterday when I figured this game out ;)

The Bottom line: look at the online ad closely, if it says only available at Lowes.com, you must buy it online and go to the service desk and pick it up. Yesterday I Bought a cutting tool at an awesome price, but the only way I could get it was to order online. Before buying it online, I went to the store and asked 3 people about the item. They checked the stores inventory computer that showed +35 on hand, but no one could find it. But after ordering online, it was ready for pick up in 30 mins! Amazing. This item was not available out in the store it was apparently hidden for online purchases only.

I've had this happen several times, I know how to play the game now, but it seems a sleazy tactic and Lowe's will never be my first choice in the future.

I'd give them zero if I could. Bought a washer during black friday sale. Website told me it would be available on the 11th of December. Scheduled a delivery. On the 10th they call and tell me my item is in the delivery truck, will be unloaded by the 13th and when do I want it delivered. Scheduled a delivery for Thursday. Then thursday comes and goes not a single phone call to tell me what is going on. Call them, speak to both managers in the store who apologize and tell me my item was diverted by someone in the corporate office and they were not notified. Get another call back letting me know they were able to obtain a washing machine from a different store and it will be delivered on Friday. Then I get a call back from the manager confirming if delivery has called me. They never did.

Call back on friday, and Brian STILL assures me the item will be delivered. Delivery system is telling me it will be delivered January 4th. At 11:30 I speak with him and he will find out what is going on and call me "right back". At 3 PM I am still waiting for a call back and after 30 minutes of not getting even an operator to answer the phone I get a hold of him who now tells me they DON'T have the item available and "I am sorry but we are working on a solution and will call you right back". Another 1.5 hrs go by and FINALLY I get a call back telling me the item will not be available for TWO AND A HALF MONTHS!!! And I can either wait for the item and get it for half price or get a completely different machine in a completely different color than the one I wanted and already had the dryer for.

Twice these people called me to LIE to me and say my item would be delivered. I had to stay at home TWO DAYS without working waiting for them to get their stuff together to find out my options were complete CRAP!

Solution: buy the washer at HOME DEPOT and will now have to eat up a $300 difference on the price on top of all my other stress. And by the way... HOME DEPOT delivered another item I purchased during black friday with absolutely NO DRAMA, did not delay my delivery date, gave me an 11-3 time frame and showed up at 11:04. Will NEVER AGAIN step into a Lowe's for ANYTHING. Not even a single nail.

I never leave reviews on companies but the way I was treated was horrible. I supervise a customer service group and I was blown away by the rudeness of the Lowe's associate that I dealt with. I will never shop at Lowe's again! I went in to buy a saw. While in the store I did a price comparison and found Ace Hardware to have the identical saw for $20 less. The associate in the tool department confirmed that Lowes would price match. I went to the customer service desk and was greeted by a hateful individual that looked at my phone and said it had a different item number. I explained all of the features were exactly identical and she verified. She pulled the saw off of the counter and placed it behind her before I even had a chance to reply and said she wouldn't price match. This was the worst retail experience I've ever had. I just want to make the experience known!

Purchased washer and dryer on 11-14-2016. Received washer on 11-19-2016. Never heard from Lowe's went into the East Sprague store in Spokane WA on 12-18-2016 and couldn't find our dryer order. Credit card was charged on 11-14-2016 was told by Lowe's manager today we will receive dryer end of January. The store manage was rude to me and I felt they were extremely unhelpful. We will go 12 weeks without a dryer yet paying for dryer on our Lowe's card. Called Lowe's customer service put on hold and after 20 minutes they hung up the phone. Terrible customer service...

I will NEVER recommend this place to anyone! Horrible experience from day one! I should of listened to a Lowes employee and never bought appliances from them. I went in and bought a new Samsung washer, Samsung dryer, LG refrigerator and whirlpool cooktop. Set delivery for 10 days after purchase due to them being backed up on orders and ordering the dryer for me. The day finally came that my new appliances were to be delivered. Delivery truck shows up, they bring in the refrigerator doors and let me know that the truck wasn't packed right and there was no dolly to bring in the appliances so they had to drive back to the store. Once they finally return, I was told that they would not being doing this today, took the doors, said someone will call be by 8pm. I called the store immediately to have a girl giggle on the phone and tell me there is drama on the truck and someone is quitting. I talked to the delivery manager, awesome guy, told me he will personally bring me my things. Long story short, we had to cut counters to get stuff in instead of them bringing the appliance through the back door as suggested the first time. They never showed me how to set the refrigerator or washer and dryer. I was on customer service with LG trying to figure out syncing my appliance so it would get cold. After all that I was fine, I am usually very understanding. THEN the dryer stops working a week after using it. Had warranty, had a guy come "fix" it. Still not heating, called the store back. Of course couldn't bring a new dryer until the next day. When I said to just pick it up and give me my money back, I was told by Corey that I need to be thankful that I got a 700.00 dryer for 400.00 thanks to the black Friday special price I got. I was treated with NO respect, not a sorry, NOTHING! On top of all this I am still being bullied by Corey at my place of employment for giving such grief to them because of my horrible experience. When I called Lowes headquarters I was told a manager would be in contact with me in 24 hours...That was 3 days ago. NEVER AGAIN WILL MY FAMILY STEP FOOT IN A LOWES STORE!

Wish I could put doing business with [redacted] completely behind me. I purchased all new kitchen appliances with Lowes which was a mistake. Upon delivery my refrigerator was damaged. The 1800 [redacted] store in [redacted] AZ assured me they would fix the door. After 3 attempts at them failing to deliver the part for either it not being in stock or the driver couldn't work more than 12 hours, or they couldn't deliver during the afternoon, or morning, or just having to reschedule for the next day (as if I had an unlimited supply of vacation time to accommodate [redacted] schedule). Finally the day they came to replace the right side door they dropped the door into my guest bathroom door which caused a gash. The door was replaced, but didn't fit properly on the refrigerator and had trouble sealing. So the trip did more harm than good overall. The driver took measurements and I received a call from [redacted] the manager on staff that day who wanted to know how I wanted to proceed. I told him I'd like to swap the refrigerator rather than just the door so I know it works and I'd like my bathroom door replaced. He then said I'll have to wait for his manager to speak with me. Unfortunately this is the 7th issue I've had with this store. I can't even submit a complaint through the [redacted] because it redirects me to [redacted] every time. So I settled for warning other consumers.

I have been waiting since June of 2016 to replace a window in my home. The window was ordered from JELD-WEN. It came to Lowe's in July and it was the wrong size. They reordered the window again and it came into Lowe's in August and it was the wrong size. They then sent out a Project Specialist because they thought I didn't know how to measure the window. He was very helpful and he took pictures and measurements and he gave all the information to the department to order the window. It is now December and I still have not heard from them and I have call several times. My next step is to call the CEO Mr. Niblock.

As usual a nightmare!! Nearly every interaction with Lowe's turns into a pain in the as. It really sucks that we are forced to use them as they are the only large hardware store in town. Home Depot is more than 30 minutes away-the drive is feeling shorter every time I visit Lowe's. As I have renovated my father's home over the last several months I have spent thousands at Lowe's on roofing, composite decking, plumbing, wiring, appliances, etc.
Today I went in to pick up some insulation and a miter box table. When I got up to the cash register to pay the bloodshot, glazed over, half open, "Stoned" look of my cashier Chad at the ProDesk checkout should have told me there would be problems yet again. Dad ran his card to pay but when he went to sign the stylus would not work. Chad stood there for nearly two minutes with a blank look on his face before saying "Oh that was just fixed try your finger". Nope that did not work either. Now thoroughly confused our Stoned out buddy Chad was really stymied. Again standing around for several minutes completely unaware of what to do the cashier directly across from him evidently saw the look of Chad's last brain cell burning out and came over to try and help him. He suggested Chad call the 'Head Cashier' as and my aged father growing increasingly frustrated about technology he was ready to just walk away but we couldn't as the transaction could not even be closed out. Finally after several more minutes Adele sauntered up and her first words were "Not again" then proceeded to give my father a hard time for not understanding why the transaction could not simply be cancelled and we could leave.
Adele said we had to wait for the transaction to 'Time out' so several more minutes passed as we waited. Dad's leg, in a brace, was starting to get very sore and he was getting very wobbly. My dad was unable to sign so the transaction should never have gone through but sure enough it did so after timing out we wasted more time for Adele to process a refund. I HATE THIS LOWE'S location. The employees have proven over and over they are ill trained, uninformed about the products they sell, and often even where they are located in the store. I will be praying a real home improvement store comes to Port Orchard.

You can be the judge of if this was handled in an appropriat manner and descide if you would make a purchase at this store.. Below is an email I send lowes custoemer care after I placed and order and the responce.

I place an order online for Item number XXXXXX Model # [redacted] on 11/12/14 out of store number [redacted] for the price of $29.75 the order number was [redacted]25. It was also stated that it was in stock and will be ready for pick up same day. After the order was placed verified and paid for I received a call from the store stating that they didn t have the item in stock and would not be ordered. He stated that the other two stores in the metro area had them in stock one had two and one had three. He also stated that I could order the item from there store and he would cancel this order and refund the money.
I went to store number [redacted] to order the product and it is showing at $119.00 and the other metro store also shows this same price. I called store number [redacted] again to advise of this and [redacted] a manager stated that he cannot help me due to it was a No Stock Tier and was to be clearance out of that store. He said to [redacted] store number [redacted] and see if the manager would sell at the same price he said he could not [redacted] and could not guarantee they would be able to help me since it was a store thing not a regional or area thing. I asked if he could have it shipped to his store for pickup he stated he couldn t.
I called store [redacted] and let the operator know my situation and story and she put me on hold to ask a manager, when she came back to she stated that they cannot match store to store prices.
What really gets me going on this is that after calling the stores I go online and it shows that there is one in stock same item number and same model number but for $119.00 so it seems to me that the order was canceled and I was lied to after the order was paid for, for whatever reason.
I would like to receive this product since it seems that I have proof that there is the product but the store was not willing to sell it to me at the advertised price. I have included screen shots of the item showing in stock and the proof of sale at the discount price.

Below is the responce I recieved from customer care,

Thank you for your email. I am very sorry to hear about the issues that you have had with your order #[redacted]25. I do understand your frustrations.
This is an item that was priced at clearance pricing at the Lowe s of [redacted] IA. Unfortunately, our stores do not match prices from other locations as they may be a stocking store for the item and this location is not. There does also seem to be an inventory issue at the store as they do show one on hand but they have not been able to locate this item.
I also checked and show that the order was cancelled before the charge was processed to your card. The authorization hold will come off your card within 3-10 business days depending on your financial institution.
We value you as a customer and apologize again that we are not able to fill this order for you. If you need anything else please don t hesitate to contact me. I hope that you have a great day.
Thank you,
[redacted]
[redacted] s Customer Care

I also have screen shots to prove all my claims (I wish I could figure out how to upload here) and sent them to customer care. I also understand what they are saying but why not try to make something right instead of giving me a big "we don't care about you Mr. Customer". I do not fault the 50th street store but I do feel that the [redacted] Store could have made some sort of concession since it was and still is the stores mistake. Again you be the judge what if this was a large item that you needed to finish you dream project or wanted in place before the holidays with friends and family coming over.

I am beyond disgusted with the Lowe's In Southaven, MS. My boyfriend and I were very excited to do our first semi-big project for our house. In late March/early April we went to Lowe's to pick out an exterior door with side lights. The employees didn't seem to know what they were talking about. After a couple of months of tying to get answers and create what we wanted we were over it! Finally, on June 14th we placed the order for the door ( without the transom). The installer was sent out twice to measure before we ordered. Lowe's sent him out to see if we needed to purchase the transom. As customers we were unaware that we needed to purchase this.
August 18th the door came in. They came to install and it was wrong! I never spoke to the store manager because he always had someone else call us back. We decided to re order. On September 10th we were told that the new door was ordered and it had to be special ordered from a factory. The ETA time was 6 weeks. 7 weeks later it came in and we were excited. Oh wait, it came in wrong, AGAIN! The installers made it work until Lowe's could decide what they were going to. By doing that the transom broke! It still has tape on it right now. The second install attempt was November 2nd. The manager of the store finally showed his face after I contacted corporate. I had to call him though to speak to him. I was told from corporate that he was supposed to call me back the next day. I spoke to him two days later and he came out to my house to look at the door/damage. Chris, told me that he would call me the next day but I NEVER heard from him and still have not to this day. I have contacted corporate several more times and they are not doing anything!!!!! I was told the installer was going to come out to my home on November 18th to "fix" the door. Also, I was told the glass people would be here to- they still haven't come. The installers had to sand the fame and the door to actually make it fit because Lowes could not get it right. They also stained it for me because the company who made it sent the incorrect touch up stain and we tried to touch up the door.The door came in in terrible condition. I was told at Lowes that the trim would all be replaced and it was not. It was not even painted. Lowe's lied! The manager Chirs Gentry told me on my door step on November 4th 2016 that they would have my door looking presentable for Thanksgiving. The glass for the transom is still NOT fixed!!! I have now been told by Allen (millwork) that the glass company can not get to us until Tuesday. That is two days before Thanksgiving and 20 days after the glass was originally broken. I was told by Jake, an employee who contacted me on November 18th after yet another complaint to corporate that we should have not been allowed to purchase the door and frame without the transom. This whole experience has been a nightmare. I have tried to speak to someone who can please explain to me why we should have to pay $3700 for this!!! I can not get an answer from anyone!!! From April until November, 2 doors came in wrong and the installer had to "fix" the door/frame to make it work!!!!! I should not be paying for anything!!!!!!! I am so disappointed!!! Lowe's should be paying me for my wasted time, energy, and my painter who is having to come out to paint the trim that I was told would be taken care of! I have been sick to my stomach over this and no one seems to care at Lowe's! They should get out of the door business!!!

Probably the worst possible roofing contractor we could have chosen. 4 months into the project it is still not completed. Contractors come without proper safety equipment, instructions, supervision, or knowledge. Continually lied and treated our family as if we were stupid. Left the home exposed to extreme weather in several circumstances. Left a mess everywhere they worked. Not one part of the project was completed to a professional level. Please save yourself the headache we have had to go through.

We signed a contract with [redacted] on 5/17/14 for a 37' sand colored fence and gate. At that time I paid $2,098.00. I thought that was not right because I never paid for a job in full that was not even started. I usually paid for half and paid the balance amount when the job was completed. But we handed [redacted] a check for the full amount. That was over 2 months ago and still have no fence. He told us it would take 3 weeks for the fence to come in. I guess he lied to us then. Well the fence finally came in sometime the middle of June. But the hinges didnot. Then we had to wait weeks for the hinges. Finally they said the fence would be delived on July 14th and it would be installed on July 15th.
Well they delivered the wrong fence. No one ever checked that it was the correct fence when it came in. I don't know what they do over there but nobody seems to care how anything is done. They said they called us but they never did. We have a message machine that would take a message and it keeps a log of incoming calls so I know they never called. I am anxious to see how they install this fence if it ever comes. I certainly hope they do a better job than the people at [redacted] I've learned my lesson and I will never purchase anything at this big box store again.
[redacted]

In Lowes today in Concord, NC (Concord Parkway) and they had three check outs and two had individuals that obviously did not know what they were doing. The spent a lot of time consulting with other associates or on the phone getting assistance than should have been the case. I swapped lines three times before I finally got someone who knew what they were doing and checked me out. I will admit this was an unusual occurrence because I shop there a lot.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
WHEN I TALK TO MR [redacted] CANE, AND HE OFFERS $100, I WAS TRYNG TO GET THE SUPPORT I DESERVE FROM THE DEALER, I  THINK WELL I AM A MANAGER ALSO , WHAT WOULD I DO IN THE SAME SITUATION, AND I THINK WELL  I REACH AGREEMENT WITH THE CUSTOMER, SO I PROPOSED A DEAL FOR A $200 JUST TO FEEL I WAS RECEIVING HIS UNDERSTANDING, BUT WHAT I GOT WAS A RUDE TREATMENT FROM MR [redacted] CANE , I DONT WANT $700 DLLS I WANT THE WI FI MR [redacted] OFFER ME IN THE BEGINNING,  IN MR. [redacted]  BUSINESS CARD IS HS CELL PHONE , WHY YOU DON'T TALK TO HIM AND ASKED WHAT DID WE OFFER  ME?  HIS CELL PHONE IS [redacted].I UNDERSTAND THE SITUATION FROM THE DEALER , BUT IF MR [redacted] CANE WAS DON'T TREATED AS HE DID , I DON'T BE MAD, AND EVERYTHING BE OK. I AM NOT ASKING ANYTHING FREE, JUST WHAT I BUY IN THE BEGINNING.
Regards,
[redacted]

I purchased [redacted] carpeting with a pet pad for underneath it on October 5, 2011.. It was installed on October 19, 2011. This was my first (and last) experience with carpeting from a box store. The carpet looked beautiful upon completion of installation. I thought I'd get 10 or more years of beauty and strength from this carpet. NOT So!! In less than 3 years after installation (in fact the problem began shortly after the 1 year warranty expired)...our carpet began buckling in a bunch of different spots. When I called [redacted] about this, honestly, the man I spoke to didn't care one bit. " Oh, your one year warranty has passed. There is nothing we can do. " All I wanted was for an installer to come over to stretch the carpet back to normal. I was told the only way to get that done was to pay them about $150 more, and that $150 was contingent upon there being no additional problems. I told them no way! I had already spent twice as much as I could afford on the [redacted] brands of both carpet and pet pad, and I was told they were extremely high quality products. The man who cleaned our carpet this past summer of 2014 told me they failed to stretch the carpet properly and that's why it's buckling and very bumpy. One more thing: when I bought the carpeting, we talked about my dogs and how their toenails might damage [redacted] carpeting. So I purchased, at his recommendation, a 50/50 [redacted] that wouldn't have problems with loops being pulled up. Once again, NOT So!! I am convinced, and buyer beware, you should be convinced that [redacted] salespeople [redacted]'t have a lot of product knowledge. I still want this issue to be Resolved!

I have shopped at [redacted] in [redacted] VA over the years for different products. But my windows purchase will be the last purchase from this store or may be from the whole company. I shared my concern with the salesman, store manager, and the CEO no one seems to care. I will never go back to [redacted] in [redacted] VA again. Their window salesman promised me 1 day installation, it was done in 2 days which was not a big deal but it was the wrong windows for my home. After back and force with the salesman, they decided to replace the wrong type of windows and I have to wait about 6 weeks for the right windows to be installed. When their installer came back to install the right windows we discover that it was in wrong size and could not be installed. They have to reorder new windows for the 2nd. time and I have to wait again because the salesman assured to me that my windows is custom windows and have to be made especially for my house which was a big lie because when the windows finally installed it had 2012 and 2010 production year on it. So what should be 1-2 days job took more than 4 months and more than 6 days off to be home for the installation. My utilities went up 3 times as high on those months, and again the salesman promised to reimburse me for it after giving him copies of my utilities usage more than 8 month ago. never heard from him again so I met with the store manager 4 month ago who promised me to look into this matter and get back to me, he never did so I thought it’s the store way of doing business and I wrote a letter to the CEO 2 month ago, spuriously enough it the same thing I have never heard from him as well so I know now it’s the company way of doing business. Just sales and no services or just make the sale and forget about the customer service. Forgot to mention that the salesman in [redacted] store was not a window expert, he just a sales person who replaced the former salesman who initially quoted the windows for me for much less price than the new salesman under a promises that it is much better quality than the original quote, I felt miss leaded the whole way and I [redacted] never do any business with this store or with [redacted] in general.