Essentials

WE HAVE ORDERED ALL KITCHEN MATERIALS IN DEC., WE WERE TOLD THEY COULD START IN JAN. WE ORDERED GRANITE COUNTER TOPS AND 2 CABINTES, PLUS SOME ELECTRICAL WORK. THE CONTRACTORS HAVE BEEN HERE 2 TIMES TOOK OLD COUNTER TOPS OFF AND HOOKED UP ELECTRIC STOVE AND OTHER MINOR ELECRICAL WORK. WELL THIS IS MARCH 22, STILL NO COUNTER TOPS. THEY MEASURED FOR THE COUNTER TOPS A COUPLE OF WEEKS AGO. THE CABINETS THEY SENT OUT WERE A TERRIBLE MATCH AND THE GUYS STILL INSTALLED THEM.. THE NEW CABINETTS ARE TO BE HERE BY APRIL 4TH.. MEANWHILE I HAVE TWO PIECES OF PLY WOOD BESIDE MY STOVE SO I CAN COOK, THEY DID PUT MY OLD SINK BACK IN. I AM SO AGGRAVATED, WHEN I CALL OVER THERE THEY PASS THE BUCK OR SAY THERE WAS A MISUNDERSTANDING. ON THE CONTRACTORS PART. I WAS SUPPOSE TO HAVE A FMILY REUNION HERE EASTER, THEY DID TELL ME THEY WOULD RENT ME A HALL. I WILL HAVE ELDERLY PEOPLE STAYING HERE., MY HOUSE IS A DISASTER. I WILL DECLINE ON THE HALL RENTAL AND HAVE IT AT ANOTHER RELATIVES HOUSE ABOUT 25 MILES FROM HERE.. PLEASE ADVISE

I recently went in to purchase a gas stove at [redacted] Lowes. A young saleswomen assisted me. She was "overseen" by an older gentleman. They reviewed my order and assured me my stove could be installed despite that I live just across the border in RI. This was a friday. Come monday, I find out that the stove can't be installed due to the fact they don't install in RI, only deliver. I ask to cancel my order, they say they can't due to me paying by check. I ask why not, I'll stop payment, they just say no, I can't. Then I say, just send stove, I'll have a plumber set it up. The sales women says once it is setup as in install she is not sure if it can be switch to a delivery. I was fuming. I ask for a manager. Finally it is set up for a delivery. But, during the time I am waiting for the stove, an assistant manager insists it only can be delivered while a manager says they have arranged to have it delivered and installed by an RI installer? The right hand doesn't know what the left is doing at this store! On the day it is scheduled to be delivered, they lose my address, and correct phone number, try to refuse and change delivery days, and blame it on me. I will never use [redacted] ever again. Absolute incompetence and complete disregard for customer service. But most of all, they pass the buck as far as responsibility.

My name is Debra, Lowes has the worst customer service I have ever experienced in my 57 years. This is the third and final time I will ever walk in or purchase anything from Lowes In La Quinta CA. They did this no show twice with carpet another time on one of my condos. I ordered a refrigerator and paid for it. Scheduled to be delivered on Feb 3, no refrigerator, told it will be delivered on Feb 7, they'll call on the 6th with time. No call, so on the 7th, I called to see what time it will be delivered, was told not today it'll be there on the 9th. Now I have already taken 2 days off work and they expect me to take another day off and maybe it'll be delivered. Customer service very rude and said I'd just have to wait or cance if I don't like it. Wow! So going to corporate on this one. Unexceptionable.

Dear [redacted], In answer to complaint #[redacted], it is [redacted] that Mr [redacted] came to our dealership on August 19th with the intention on leasing a 2015 Chevrolet Cruise. He dealt with [redacted] at the time and [redacted] asked him if he was taking it that day. Mr. [redacted] said no. Later...

on that day, [redacted] realized that the Cruise that Mr. [redacted] was on, did not qualify for the $126 +fees a month program. The next day, [redacted] informed Mr. [redacted] that he needed to be on a less expensive Cruise, because since he didn't qualify for the General Motors Incentive Conquest Program which expired on August 10th, the payment would be higher. There is currently a Incentive Lease Program, but Mr [redacted] does not qualify for that because he would not be trading in an existing Lease with us.We understand the frustration that Mr [redacted] is experiencing, but we must follow the guidelines that General Motors hands to us. Mr [redacted] is kindly invited to come back and speak to our General Sales Manager, [redacted] and hopefully he can figure out a way to help Mr [redacted] get into a Chevrolet Cruise of his liking. Mr [redacted] can contact Mr [redacted] at [redacted] from 9am to 5pm Monday through Friday.. Sincerely,[redacted]

Dear [redacted], In answer to complaint #[redacted], it is [redacted] that Mr [redacted] purchased from us a 2015 Chevrolet Tahoe on March 22nd of this year. However, it is difficult for us to believe, and without proof of the conversation taking place at the time of the sale between the...

Sales Consultant and Mr [redacted], that it would take a client more than 4 months to attempt using his wi-fi. The Sales Consultant in question, always maintained good customer service index with his client base and possessed excellent product knowledge, especially when the the product technology is highly marketed by Chevrolet. Not too long ago, Mr [redacted] came to us and mentioned the wi-fi situation. As a goodwill gesture on our behalf, we offered him $100 for a transaction dated 4 months proir. But when Mr [redacted] tried to negotiate it to $200, which we denied, he then threatened to begin writing letters. At that time, the goodwill gesture on our part was rescinded due to the threat. We have taken noticed of the updated remedy stated in Revdex.com complaint of $700, when he was only asking for $200. And by the way, [redacted] has also denied any claims as they found the information irrelevent due to timeline concerns.As Courtesy Chevrolet has made a goodwill gesture that was denied by Mr [redacted] on the basis of "insignificant" or "not eneough", we consider this matter closed.If further communication is needed, please feel free to call me at [redacted].. Sincerely,[redacted]

On 9/30/16 I paid Lowes, (224 Bobby Jones Exp
Augusta, GA) in full for some bathroom cabinets to be installed n a newly-built home. After a significant delay in getting them installed we found two of the drawers did not slide in and out properly and one of those drawers was misaligned with the rest. New drawers had to be made to correct the problem. The new drawers were delivered approximately 3 weeks ago. I have called 3 times to get the installation person to go to the house and install the new drawers. It is now 2/15/17 I still do not have properly functioning cabinets. Four and one-half months since I paid for the cabinets and all I get from Lowes is what sounds like an apology from a script or an excuse. There has been no offer of any compensation for this grief because "It is not their policy."

Dear [redacted],In reference to case #[redacted], yes it is true that Mr [redacted] came to our dealership on May 2nd because he was very much interes[redacted] in leasing a new Chevrolet.. Our sales personnel sat with him and explained to him very clearly how the lease works and he seemed very...

interes[redacted].. So much so, that we asked him to sign the credit application and he did.. That is why we ran his credit.. However, we will not answer the letter from Experion and it will not show on his credit report.. If you have any questions, please feel free to contact me..Sincerely,[redacted]

We bought a snowblower and it wouldn't start we took it back and it was supposed to be under warranty but we're charged 100 dollars, have it back now and it works

On September 30, 2016, I signed a contract with Lowe's in Abingdon, VA, for a whole house Generac Generator, including installation, in the amount of $8,397.01, which I paid in full with a personal check. Lowe's hired a contractor to do the job. The generator was installed on November 3, 2016, but the job was not completed and the generator was not tested until November 12, 2016, even though I made several calls to try to determine why the job was not finished. Lowe's and the contractor both blamed the delay on miscommunication, which seems to be excuse on several of the negative reviews posted on this site by Revdex.com. I have learned my lesson about letting Lowe's hire a contractor for any work I have to have done. I will hire the contractor myself and withhold a portion of the cost until the job is completed.

I would file a complaint but what would be a waste of time. Revdex.com cant make companies fix problems but I can file a review and maybe I can help others spend their hard earnd money else where.
This is about the Lowes in Doulgasville GA. (but im sure all are the same) I was writing out the whole story but deleted it cause no one cares. So ill just name the facts.
1. all windows were ordered to small
2. all windows were installed incorrectly even while I was there telling them they are doing it wrong and this is the way I want them done. (cant foam the bottoms and gaps at the top to the outside)
3. contractor was suppose to foam windows and he didn't. I had to do that even tho I payed
4. front door was suppose to be oak wood, ended up being nasty brown fiberglass
5. after they got done installing the front door I had to take one side lose to shim it up so I could get it to close and lock. I personaly ended up installing the other door cause I knew they would mess that up to (and I payed for them to install it)
6. I payed for window trim to be put back up inside the house for all the windows, I canceled that so I could do it and I didnt get my money back for that either
7. the job didnt get done on time pre contract, 4 weeks late (16 weeks total)
8. contracter used to do job was some second rate guy, very unprofessional, liar, dressed like a beach [redacted], wasnt there half the time and when he was it was for 30mins
9. contractor didnt repair kitchen floor as discussed
10. contractor put nails in my ROOF to hold equipment on or to house (even after I told him not to do that, Even after the salesman came out and told him dont do that) Now I got nail holes in my roof....
11. Got split shingles along the roof edge where they would lay thier ladders on the house cause water to come into soffet
12. got a leak on the roof by the chemany where the trim and siding work wasnt done right

I can go on for ever. im still fixing [redacted] they didnt do right, I cant pressure wash the house for the fear of water getting behind the siding and into the house. got a tarp on the roof top keep the rain out untill I can get someone to come fix that to. and so on.. Lowes should be paying me for putting up with it. OOHH and I stept on 2 nails, and my kid stept on 2 nails as well. I know right, I got the shaft on this. BUt they got paid tho. Now for the contractor he wants more money, he can just screw off. Not after all the stuff im fixing behind him, my foot injury, my kids and the trees in my yard they cut up so they could park their truck.

Stay away from Lowes, they [redacted]

I bought a new washer and dryer from Lowes at the south Scottsdale store on McDowell and Hayden not long ago and was delivered a used washer. On delivery day, after the washer was installed the delivery person turned to me and said that it was a used washer and not a new one then handed me a sticker that had the washer's model number on it and the words AS IS. He said Lowes does it all the time and the sticker he handed me is supposed to remove before delivering the items to the customer. The model number written on the AS IS sticker match the model number on the receipt for my new washer. He asked me not to tell anyone what he did and I didn't until now.

I believe they must have been doing this a while. They were pretty brazen about what they delivered to me. The used washer had numerous mars and dings along the top control panel, dirt at one bottom corner and it did not work. The instruction manual was in a ripped open clear plastic bag with a blue piece of tape hanging off it. I trusted Lowes and thought they were a cut above Home Depot, nope, I was so wrong

I did return the used washer hooting and hollering (but very nicely) that I found an as is sticker on this dinged up, dirty and broken washer. I insisted that the store manager do an investigation into why this happened, results were they had a tent sale that previous weekend and there must have been a mix up. Nope, doesn't cut it with me because I know better.

Went higher to the regional manager and insisted on an investigation, results were a bit better but was there really anything done about it? If the scheme is to pocket money from selling shafted customers new appliances, are they going to want to stop? And how far up does the rip off go?

I tried to go to the national manager but was treated poorly by corporate customer service and was told that I "accepted" the regional managers investigation and the matter is closed unless I want to hand write a letter and mail it in. I never accepted any investigating because I knew what they were doing and wanted to make sure I put a stop to it. The real reason it was closed was because the washer was no longer in my possession. But I had taken pic of the dings, dirt and opened manual package, blue tape hanging off and all. Plus I have that AS IS sticker.

When all was said and done I remembered that on the day I purchased the washer I was standing behind the lady appliance manager as she was putting in my order and I saw As Is next to one of the line of washer order numbers on the computer screen but it quickly disappeared. I trusted Lowes and forgot about it until later. That was my NEW, AS IS washer being ordered by the lady appliance manager right under my nose. They must have been doing this for a long time to be that brazen to do it with me standing behind her. But, I truly trusted Lowes and my thought was she passed that one and ordered the one below it. Not so.

My recommendation is that if you bought any type of appliance for the Lowes at McDowell and Hayden in the last couple of years, to demand a new one be delivered in the box, unopened, at your door (check the very bottom, they cut it open down there to check the appliance for damage, per regional manager). Print off my review and take it with you, shove it in their faces, they know who I am; they definitely do and demand you get your new appliance.

Lowes has lost my business as far as the quality of appliance they sale and the service they provide.
Knoxville, TN: I bought a Samsung high end dryer 2 1/2 yeasr ago from Lowes. After Christmas, it stopped heating. It, unfortunately is no longer in warranty. I called Lowes service department. After waiting over 30 mins , I finally got a person on the line. This was Tuesday. Their initial timeframe was to set up service on the following Monday. I asked for something sooner and they found a potential with a Samsung certified tech. They set it up for that service to call me back within 24 hours. It is now 48 hours later and still no phone call. Realizing that they were contracting the service out and since the product was not under warranty, held no advantage to me, I called a small local service. They have just left after replacing my heating element that burned out in less than 3 years, Still no phone call from Lowes.

Clarksville , TN: Over this same time period. My mother's Whirlpool refrigerator, 7 years old. was not freezing or cooling . After several phone calls and long waits with the service department, they were set up to come repair between 1-5 on Tuesday. They never called or showed up. After several phone calls on Weds, late Weds afternoon some one finally showed up to fix the refrigerator. No explanation as to why it didn't happen as originally scheduled from Lowes..

Two different poor quality products, the same company and service department with lousy service. Lowes has lost two customers.

I would give this store 0 stars if I could. The Customer Service at this location is a joke. I have shopped at Lowes for years and spent thousands upon thousand of dollars. I have always preferred them over Home Depot. That HAS changed! I bought a trimmer in fall of 2013, after the grass cutting season. I used for summer of 2014 and it began to bog down. The first time in 2015 that I tried to use it, it would not stay running. I followed all trouble shooting steps and checked all the basics. The Troy-Built trimmer had no power, would not stay running and was leaking oil everywhere.

When I took to the authorized dealer for service, per the factory warranty, They told me most likely I would get my money back and be able to purchase a new product. They were to going to call on Monday and get a code from the Vendor. I followed up Monday and was told no one could help me. Followed up Tuesday and was told it was out for repair. Once the item returned they want to charge me $6

Worst customer service, installers and delivery people I've ever come across. Do not use them if you need anything replaced in your home where they need to order or send their installers. They'll take your money but never finish your project without messing up your entire home or having you wait around for months. No one can give you one straight answer...every day or every time you speak with someone you'll get a different answer or the run around.

101 Cleveland Crossing Dr
Garner
I signed my business up for a commercial LAR account. I was told that I would get 5% off of all purchases and sometimes more depending on what promotions they have at the time. 3 days later I used this account to buy 80 dollars worth of stuff and everything went fine! then I go back that weekend to buy a water heater, trim, lumber, and a bunch of other stuff probably over 1000 dollars worth of stuff for working on a rental house. When I told them at the register that I had an LAR account she looked it up and asked for my card. I told her that I did not have the card yet as its a new account and it had not come in the mail yet. She sent me to the customer service desk to ask manager to push the discount through for me. The manager informed me that without my card I could not have the discount? I told the manager that I had just gotten the account and the card had not come in the mail yet and that the last time I was in the store they had no problem giving me the discount. The manager said he could not violate store policy and that I would have to pay full price. Now don't get me wrong 5% is not much, but its the principal of the matter that was bothering me. I told the manager that if I could not have the discount I would take my business to home depot. His exact words were "good, see ya". Please also keep in mind that I had not lost my temper, gotten angry, or said anything inappropriate to deserve this. All I had said was, I don't understand why I cant have a discount when I have an account that is showing up in your computer, they just have not mailed the card. Then out of frustration I did say I would take my business elsewhere in what I felt was a polite manor. Did that justify the managers response? I dont think so. So when I left the store I called Lowe's LAR customer service. Told them to cancel my account. The card came in the mail that following Monday so I ran it through the paper shredder! The funny thing is that I left all the stuff I had shopped for at the checkout counter where i'm sure some lowe's employee spent 45 min putting back on the shelf. I ended up going to Home Depot for The water heater and many other items and they were a little cheaper and I ended up saving 11% buy paying full price at home depot!

My wife and I purchased a lawn mower from [redacted] We had shopped 2 other retail stores and all three had the same mower for the exact same price. We decided on [redacted] because we were told if we opened a [redacted] Charge Account the billing cycle is 30 days and we would have 30 days to pay in full without interest charges after we received our first statement. [redacted] (aka [redacted] Bank) cycled our statement on the 3rd day after the account was opened. We have 19 days from receipt of the first statement to pay this account in full or interest accrues at 24.99%. This is very bad business both of the part of [redacted] employeed and [redacted] Bank. Had the finanance options not been misreprensented to me I may have bought the mower elsewhere. The account [redacted] be paid in full in the 3 plus weeks [redacted] and [redacted] have allowed but I am annoyed I did not get the 60 days I was told I would get .

I have had two "Special Orders" from [redacted] ogf Cookeville over the past three years and both have been total fiascos.

The first was a special order counter depth refrigerator that arrived two weeks late and had very obviously come from the "Scratch and Dent" department. We refused to accept it (for some odd reason my wife didn't want a scratched up and dented up refrigerator in our new quarter million dollar home, go figure!). Were told a new unit would be delivered the following week but after a month we were told that that unit was no longer made. We were also told we couldn't get our money back and only a "store credit" would be issued. I didn't shop again at [redacted] for almost two years.

Jump forward to present. We are building a new garage and needed two garage doors and openers so I bit the bullet and went back to [redacted] BIG MISTAKE! They had to "Special Order" the doors and then said I couldn't take delivery at the store and was charged $90 for home delivery. I bought the openers at the same time and (remember this, it come into play shortly) the sales person loaded them into my basket. When the doors arrived, there were no latches, no instructions, no operator brace strut, and the doors were just strapped down on top of a pickup. The original stickers on the doors naming them series 1000 had been partially covered by stickers claiming it to be a series 2,000 (the one I actually ordered). I returned to [redacted] to get the missing parts and was told by the original salesman "I didn't know you were going to use an opener" (remember, this is the guy that loaded them in my cart) and was told I had to buy them separately for $14 each ... OH WAIT! I also had to pay another $90 delivery fee because he hadn't ordered them up front. I left without ordering them, they are not worth the extra $90.

So the long and short of it ... I wasted several hours waiting on Lowes to order something, didn't get what I wanted and then, (are you ready for this?) was told by the check-out clerk that if I didn't like [redacted] go to EXIT [redacted] WHERE I'D FIND A [redacted] I took her up on it. [redacted] never get another dollar from me or anyone I can talk out of shopping there!

We went to the Lowe's store in Cotati , California and ordered cabinets and appliances to the tune of around 30 grand. We used Lowes installation services. The job began the first week of December and was to conclude within a week. From there , the installer missed dead center under our window by five inches. He attempted to rearrange the cabinets to make it fit. This idea did not come close to the original layout that was ordered. In order for the sink to center properly, new cabinets had to be ordered and we lost six weeks on our project. This backed up jobs booked after the install even further.
Once the cabinets arrived and were installed, the appliances were short one microwave so the project was halted again. We contacted Lowe's again and they told us the microwave was damaged so they sent it back. Unfortunately, they didn't sent us a new one,. Two more weeks adding to the six... When the microwave finally arrived, the installer came to the house and told me he could only stay for a short time as he had "other customers patienty waiting." I replied, I have several contractor who now have to schedule me back even further due to last minute changes. We have attempted. Umber pus time to talk to a manager finally after four to five left messages Lowe's, Lowe's assistant manager called us.
It is now March as I write to you, and we are int he process of hooking up the remaining plumbing and electrical. If the rest of the work is finished in order, the total time lost will be approximately 3 months.
in return, Lowe's has offered 3,000 in retribution. I explained to Lowes that the delays incurred cost me in the range of 9,000 in rents and food, ( eating out every night for a family of four). Not to mention the unprofessionalism of handling every aspect of the job and the three months of inconvenience. This in our view is unacceptable as we write our concerns to you.

On the day of our home's closing my husband & I decided to go buy all our new appliances from Lowes in Homdel, NJ. It was close to the house & figured Lowes prides themselves on their customer support - never had an issue with them before. Well - that was the biggest mistake ever. We went on 5/27/16 to order a new fridge, range, microwave, dishwasher, washer & dryer -- all said and done ~$10K. We brought pictures & part #s for each item we wanted as we had done our research before going. The directions to the employee inputting were please hold everything to have it delivered the same day - if something is not available, HOLD THE ORDER. He told us looks like everything is in stock - we should have it all on 6/4/16.

5/28/16 - My husband goes to Lowes to order one of their most expensive propane grills ~$2K spent. Makes sure to tell employee propane grill is what is wanted opposed to the natural gas option that was available. Delivery date set for the following Sunday 6/5/16.

6/4/16 - Lowes truck pulling around the corner to our new house & my husband gets a call from Lowes. "Sir, we just wanted to let you know the range is not in yet & the fridge, well we can't seem to find it. So neither of those items will be coming today." My husband confirmed the fridge was in the warehouse - just needed to be found. He asked if they could deliver it later that same day (since it was the stores fault for losing it) or the next day he also inquired about the range & when that would be delivered bc again we wanted everything together or nothing at all. Lowes response: "We will call you back in 10 minutes." Hours go by, Lowes finally calls - "Sir we have located the fridge but will not be able to deliver until tomorrow." - We were fine with that, but the update on the range no one was able to provide.

6/5/16: No call from Lowes to give us an estimated arrival time. So I call the delivery services 800 # & ask for an update as to what time we can expect the fridge to be delivered along with the grill. They tell me there are no notes regarding a fridge, but the grill is in the store ready to be shipped on Monday 6/6/16 -- NO ONE CALLED TO TELL US THERE WAS A DELAY. Later that night my husband gets a call from Lowes "Sir, we just wanted to let you know the grill is currently being put together & will definitely be delivered tomorrow." Husband inquires on the fridge & status of the range - Lowes will call us back shortly.

6/6/16: Monday 7AM Lowes calls my husband "Hi Sir, we just wanted to let you know our grill assembler called out today so your grill will not be delivered until tomorrow (note above Lowes already told my husband the grill was being assembled on Sunday so we were being lied to). My husband loses his mind and tells them they have 20 minutes to find someone to put the grill together and make sure its delivered today otherwise he will be returning all the appliances that were delivered over the weekend along with anything else we recently bought there ~$3K. Get the call back an hour later - grill is being assembled & will be delivered between 11-12pm. 5 minutes later - Lowes calls back "we notice there is a fridge that also needs to be delivered today so we are moving the delivery time to 3-5pm for both." 1 hour later (approx. 1130am) the Lowes Delivery guy calls "I am en route to your house with the grill & fridge we will be there in about 10 mins." So I was just expected to be home twiddling waiting for this delivery all day long - no one could get anything straight.
Well as soon as they start to take the fridge off the truck my husband stopped them and said to return it - it was the wrong fridge from what we ordered. We ordered the LG black stainless 30 cu in - we were being delivered a stainless steel Samsung 24 cu in. I go down to the Lowes store to find out what the heck is going on - find out the fridge we asked for was improperly input (duh) & that the one we want has to be Special Ordered approx. 14 days to get. Inquiry about the range - told it was a Special Order as well that is why its so late. NO ONE CALLED TO TELL US ANY OF THIS!!! So I'm fuming mad & tell the manager Mike that this is beyond ridiculous. He adjusts my bill accordingly but cannot do anything about the wait time. The grill was delivered but with all the noise going on with the fridge my husband did not check it until 2 hours later. He goes to check it out (a man loves his new toy) and realizes they delivered a NATURAL GAS grill. As I walk into the house from Lowes my husband was walking out to go there & complain as we were not getting anywhere with folks on the phone. They tell him the grill is Special Order and will take at least a week to get to the store & then delivery can be setup. Umm ok so now I have NO range, NO grill & NO fridge - I think we have a right to be crazy mad.
To be continued - not enough room to finish

I have shopped at several [redacted] over the years and this one is terrible. I will never go back to [redacted] in [redacted] TN again.

Their window salesman promised me 1 day installation, and installation on a Saturday. Both of which are very important to me. However, the following evening, the installer came to look at the job site, and to do some measuring, and told me it would take 2 or 3 days to install the windows, and they do not work Saturdays. I called the salesman the following morning and he said he would find someone that could install on a Saturday. I called him back that afternoon and was told he could have a different installer look at the job the following Monday. The problem is that the following Monday is past my right to cancel date. In the meantime, they charged my credit card for the full amount of the windows and the installation. I really think they should have waited to run my card until after the right to cancel date. I do expect a full refund!