Etsy, Inc.

February ***,
To: ***
Dear ***:
This letter sets forth Etsy’s position regarding the Complaint dated February **,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods To
use the site, each individual must agree to Etsy’s Terms of Use and other site
policies. Colleen Bouchard (the
“Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
The Etsy Terms of Use state,
“Your Content and your use of Etsy shall not:
Infringe upon any
third-party's copyright, patent, trademark, trade secret or other proprietary
or intellectual property rights or rights of publicity or privacy.”
Etsy’s Copyright & Intellectual
Property Policy stipulates, “Etsy may act expeditiously to respond to a proper
notice [of infringement] by (1) removing or disabling access to material
claimed to be subject of infringing activity; and (2) removing and
discontinuing service to repeat offenders.”
The Etsy Terms of Use further
state, “Etsy reserves the right to refuse service to anyone, for any reason, at
any time,” and “Etsy reserves the right to suspend and/or terminate a person's
account or any accounts held by that person by virtue of association, including
all usernames under which that person operates on Etsy.”
Etsy received multiple notices
from Geber Childrenswear Inc(“***”) regarding infringing items, including
items in a shop associated with the CustomerThe Customer’s complaint that she
was “singled out” is simply inaccurateEach time Etsy received such notices,
Etsy removed the infringing content and notified the Customer via email that
receiving multiple notices such as this would result in the loss of selling
privilegesThe Customer was notified of these infringements in August **,
(items); August **, (items); September**, (item); and on
February **, (items)
The Customer’s claim that
she had overlooked “keywords” is inaccurateDespite our numerous warnings
and notifications, the Customer continued to use infringing terms multiple
times in her listings including, but not limited to, use in descriptions and
tag words
Infringing on others’
intellectual property is a serious legal matterPursuant to Etsy’s policies,
all shops associated with the Customer were closed
In our email to the Customer
on February **, 2014, we clearly stated, “We ask that you or an agent acting on
your behalf do not create new shops on EtsyAccounts with shops created or
used without permission may be terminated without warning.” In spite of this
warning, the Customer attempted to create numerous new shops on Etsy, which is
a violation that Etsy takes very seriouslyTherefore, in accordance with our
policies, we terminated the Customer’s Etsy privileges in all accountsThe
Customer is no longer eligible to be an Etsy member in any account
The “withdrawal” that the
Customer refers to was received after
the Customer had already violated Etsy’s policies further by creating additional
prohibited Etsy shops, and unfortunately cannot be taken into consideration
Further, the “withdrawal” did not indicate that Gerber had identified the items
in the Customer’s shop as infringing in error, but rather, was merely was a
statement that the Customer had finally agreed to remove all infringing material from
her shop going forwardWe therefore cannot re-open the Customer’s shops
Regarding the listing fees
the Customer complains of, Etsy’s policies are clearPer the Etsy Terms of
Use: "If Etsy terminates a listing or your account, if you close your
account, or if the payment of your Etsy fees cannot be completed for any
reason, you remain obligated to pay Etsy for all unpaid fees plus any
penalties, if applicable." Since the Customer’s accounts were terminated
as a result of the Customer’s numerous, continuous, repeat offenses of our
policies, the listing fees cannot be refunded
We are sorry to see that the
Customer continued to violate multiple Etsy policies after we repeatedly notified
her of the potential consequencesWe note that, according to correspondence with
the Customer and in certain posts made by the Customer on the Etsy Forums that
date as early as 2012, the Customer seemed to acknowledge these issues, yet decided
to continue to violate our policiesThe Customer is no longer eligible to be
an Etsy member in any account
Etsy considers the matter
closed at this time If you have any questions, feel free to contact me
at ***
Sincerely,
Etsy, Inc

March ***,
To: The Revdex.com
***
Via Email: ***
***
Dear ***:
This letter sets forth
Etsy’s position regarding the rejection of our response to the March **, complaint
by Laurie Robinson (the “Customer”) against Etsy, Inc(“Etsy”)Etsy’s
service, Etsy.com, is a marketplace where people around the world connect to
buy and sell unique goods To use the site, each individual must agree to
Etsy’s Terms of Use and other site policies.
I’ve reviewed the details
surrounding case the Customer filed as a result of issues with a custom orderIt
appears this case involves an error with a custom order of a book and pen set, an
agreement to return the book in order to correct the error, a disagreement
regarding the return method and shipping cost of the book, which led to the
Customer deciding to request a refund insteadAs a result, there appears to
have been an additional issue regarding the cost of returning the pen
As stated previously, pursuant
to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and
damages arising out of or in any way connected with this disputeThe Terms of
Use further state, “Etsy provides its dispute resolution process for the
benefit of usersEtsy does so in Etsy's sole discretion, and Etsy has no
obligation to resolve disputes between users or between users and outside
parties.”
Etsy’s policies do not provide
for mandatory reimbursement for return shipping costs by the sellerIt is generally
up to the parties to come to an agreement regarding return shipment costs and
methods in these casesFurther, it appears that the seller did indeed agree to
pay for return shipping by providing a pre-paid labelWhile I have noted the
Customer’s claim that she encountered a problem fitting the book in the
specified envelope, the Customer unfortunately decided to return the book using
a different method - without first bringing this to the seller’s attention and coming
to a different return agreementWhile Etsy can work with parties to adhere to agreed-upon
terms of a return, we unfortunately cannot compel a seller to reimburse return
costs that were not part of a prior agreement
According to our records,
the seller issued a series of partial refundsWe are glad to see that the
Customer was able to obtain a refund for the remainder of her payment through a
PayPal dispute resolution
Etsy considers the matter
closed at this timeIf you have any questions, feel free to contact me at ***
Sincerely,
***

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Dear Mediator:
This letter sets further forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s full Terms of Use can be found here: ***
In the rejection, the Customer states that she has been unable to file a claim with the postal service for her damaged purchase from a seller on Etsy (the “Seller”)To reiterate, as a venue, Etsy does not mediate claims of damage which occurred in shipping, as this is considered the fault of the shipping service, rather than the SellerIf the Customer is unable to file a claim with the postal service for her order, we would encourage her to work directly with the Seller to do soThe Customer also states in the rejection that she filed a claim with her credit card companyAt this time, we would also advise her to work directly with her bank to reach a resolutionShould Etsy require further information to process this chargeback, an administrator from our Chargebacks team would reach out to the Customer directly via email.We’re sorry that the Customer has not had a positive experience with the SellerIn the event the Customer has further questions about this transaction, we would encourage her to reach out to our Trust team directly via email at ***
Etsy considers this matter closed at this timeIf you have any questions, feel free to contact ***
Sincerely,
Camille
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredThe Customer also states that they have not received communication from the Seller
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com
I see according to our records that the Customer received communication from the Seller on July **, and this concern appears to have been resolved In the event the Customer requires further assistance or needs to file a dispute, we would encourage them to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) was returned, but that she has not yet been refunded
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com
I see according to our records that the Customer did not open a case on Etsy for this transaction As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system Unfortunately, as the Customer has been advised by an Etsy Administrator, the day window to open a dispute for this order has expired
As the Customer paid for this order via ***, Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We would recommend that the Customer therefore contact ***, or their bank or credit card issuer, to see whether they are able to obtain a refund
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ***)
We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets
forth Etsy’s position regarding the response to the rejection filed April ***,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goodsIndividuals
may open up his/her own shop on Etsy to sell unique goodsTo use the site,
each individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the rejection, the Customer was a buyer
on the Etsy site and as such agreed to Etsy’s Terms of use
Etsy’s Terms of Use, to which the
Customer agreed, state “[s]hould you have a dispute with one or more users, or
an outside party, you release Etsy … from any and all claims, demands and
damages … of every kind and nature … arising out of or in any way connected
with such disputes.”
In the complaint the Customer states that she
still has not received the product she ordered from an Etsy sellerThe
Customer also requests a phone call
At this time, Etsy can not provide phone
support for this issueThe Customer did open up a case on Etsy.com, which
permits the Customer to find a resolution with the sellerThe Customer opened
the case on 4/**/and began correspondence on 4/**/Etsy will work with
the Customer, and we will reach out to her as soon as possible to come to a
resolutionEtsy is currently experiencing a higher than usual volume of
emails, and we must take these issues in the order which they reach usEtsy
will reach out to the Customer as soon as possible
Please note that the item the customer
purchased was from the Etsy user ‘***’ who operates a shop on
Etsy‘***’ is
not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases
Etsy from all claims, demands and damages arising out of or in any way
connected with this disputeEtsy did not receive any payment from the Customer
for this purchase
If you have
any questions please contact me at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims that due to overlapping information with another account, her account was suspended without violating our policies and without proper notice
Our records show that because of policy violations in a related account, the account the Customer is referencing was suspended as wellOur Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy."
The violations in the related account have since been resolved, and the account the Customer is referencing was reinstated earlier today, October **
We do not make the decision to suspend an account without great consideration In the event the Customer has any questions about this matter, they may email us at *** for further assistance
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:there is not a statement from the businessWas sent blank
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint filed November *, against Etsy, Inc(“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** *** (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policiesIn the complaint, the Customer states that her account was closed with no warning, and she has not received a reply from Etsy regarding why the account was closedThe Customer requests a reactivation of her account and a response to her emailsEtsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply (***).” They also state that Etsy may refuse service to anyone, at any time, for any reason(***)If Etsy has reason to believe that items being sold in an account, or the account itself, do not comply with our policies, we may investigate and revoke account privileges where necessary
Etsy’s Marketplace Integrity Team investigates whether members are selling material and utilizing their accounts in accordance with our policiesEtsy’s Marketplace Integrity Team investigated the Customer’s shop, “YannieCreations” and found several policy violationsThe Customer violated each of the following policies:
Listing non-qualifying items
Having multiple Etsy accounts and not disclosing their involvement with each
Inaccurately representing themselves or their business
Misrepresenting the size and/or location of the business operation
Opening new shops when previous shops were closed for policy violations
Not disclosing the people who help make the items or run the shop
Due to the multitude of policy violations in the Customer’s account, Etsy revoked the Customer’s selling privileges on October **, 2016, and all account privileges on November *, Etsy communicated this to the Customer via email on October **, 2016, and informed the Customer that any new accounts opened by the Customer, as well as any existing related accounts, would be terminated without warningEtsy also emailed the Customer on October **, November *, and November ** to reiterate these policies
The Customer claims that the account associated with the email address in the complaint, “***,” which was opened on November *, 2016, and therefore after the original account was closed, is not related to the original account closed for policy violationsThis is incorrectEtsy found enough overlap between the accounts to consider them sufficiently related, and thus revoked the Customer’s account privileges for all accountsEtsy will not reconsider this decision
Due to the Customer’s violation of our policies by opening a new account after she had been refused services, as well as several other policy violations in the related account, Etsy will not reinstate the Customer’s account privileges
Etsy considers this matter closedIf you have any questions please contact me at ***Sincerely,
April
Etsy, Inc

Hello!
I would just like to let you know of the disappointing treatment I received from one of your shop owners recently
Let me begin by letting you know how much I have always loved EtsyI have recommended Etsy to many many friends and family members over the years, and have previously had nothing but positive interactions with all shop ownersHowever, that all changed today when I inquired as to the turn around time for a purchase I madeThe purchase was a Christmas gift, and it was ordered on December ***I wanted confirmation that it would be arriving before ChristmasWhen the seller told me that it was being finished either today or tomorrow, I told him that I would be expecting it by the end of the weekBut then the seller unexpectedly told me that because of my "attitude," he canceled the saleThe shop is called ***, and the owner's name is JoshHe rudely canceled my sale because I asked for confirmation that it would arrive by ChristmasHis customer service skills are poor to say the leastI am appalled that Etsy could choose to have a seller with such indecency represent them on their site
This whole experience has been very hurtful and disappointingI have been made to feel bad about asking a simple question about delivery timeWhile I understand that sellers are within their rights to refuse sale, I believe I did absolutely nothing to warrant this kind of reactionI strongly urge Etsy to review the conversation and see first hand what I am talking about
This will sadly be the last time that I ever do business with Etsy, and the last time that I recommend the site to anyonePerhaps Etsy will review the conversation and reach out to the owner on my behalfEither way, I am no longer doing business with this company
I do not believe that this shop owner is the kind of businessman that you want representing your site
I am so sad to be leaving
Merry Christmas and Happy Holidays!
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
SO ITS OKAY FOR A SELLER TO SCAM A CUSTOMER
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer (a seller on Etsy) claims that listings for the items she sells on Etsy were disabled on August *, The customer also claims that she was not notified of pending action against her account prior to this date
According to our records, the Customer’s listings were removed from the Etsy marketplace due to a high volume of non-delivery reports filed against the Customer’s shopAs the Customer’s has taken the requested action to decrease the number of overdue orders in their account, the Customer’s listings were restored to Etsy’s search results on August **, and remain restored in search results at this time
We do not make the decision to take action on an account, in any capacity, without great considerationIn the event the Customer has any questions about this matter, they may email us at *** for further assistance
Etsy considers the matter closed at this time If you have any questions, feel free to contact ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etsy has been billing me for an account that is NOT active, Have not sold anything and this dates back to 2010. After submitting my complaint to Revdex.com (Etsy) then credits my account$for November plus another cents creditThen this is listed under Etsy Miscellaneous Credit?.. due to a change in their policy in 2012?? it's now (Etsy) still wants to bill me Statement Balance $USDWhich makes no sense to me at all for a service that I have not used , did not use or will not useNo items have been sold or otherwise. I ask that this account or use thereof be Terminated , Cancelled and or closed without this being left open for further billingIf Etsy was able to credit this account from and carry that over to (Etsy) can also CLOSE this accountI am not satisfied and ask that a resolution be made to the following : AThis account be closedBBilling to be stopped Thank You,*** ***
Nov * etsy miscellaneous credit $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims that her account was suspended for multiple reports of non-delivery as well as a declining review scoreThe Customer also claims that resolving open cases by issuing refunds did not result in the reinstatement of her selling privileges
Due the volume of orders that have resulted in non-delivery cases and low reviews received from the Customer’s buyers, Etsy has elected not to reinstate the Customer’s account privilegesRegardless of the Customer’s account status, they remain responsible for fulfilling obligations to buyers, including issuing refunds for unfulfilled orders and closing cases (with proof of shipping or refund)
We do not make the decision to suspend an account without great considerationIn the event the Customer has any questions about this matter, they may email us at *** *or further assistance
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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Dear Mediator:
This letter sets
forth Etsy’s position regarding the response to the rejection filed May ***,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goodsIndividuals
may open up his/her own shop on Etsy to sell unique goodsTo use the site,
each individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the complaint, the Customer was a buyer on
the Etsy site and as such agreed to Etsy’s Terms of use
Etsy’s Terms of Use, to which the
Customer agreed, state “[s]hould you have a dispute with one or more users, or
an outside party, you release Etsy … from any and all claims, demands and
damages … of every kind and nature … arising out of or in any way connected
with such disputes.”
In the complaint the Customer states that she
did not receive the item she purchased from an Etsy seller and that she wishes
for a full refund for the item
The Customer reached out to Etsy on 5/*/
via Etsy’s phone supportAt that time the buyer indicated that the item had
been lost in the mailSince the seller shipped the item, Etsy is unable to intervene
in this matterThe Customer may wish to contact the appropriate shipping
merchant, USPS, or her credit card or bankThe Customer may also wish to try and work
this out directly with the seller
Please note that the item the customer
purchased was from the Etsy user who operates a shop on EtsyThis seller is not an Etsy employee, rather a user of
Etsy’s servicePursuant to Etsy’s Terms of Use, the Customer releases Etsy
from all claims, demands and damages arising out of or in any way connected
with this disputeEtsy did not receive any payment from the Customer for this
purchase
It is unfortunate that the Customer did not
have a pleasant experience purchasing from an Etsy sellerEtsy has dedicated
teams to ensure that this remains the exception
If you have
any questions please contact me at *** Etsy considers this matter closed
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So basically Etsy allows sellers to provide and conduct atrocious business habits under their nameI would like for Etsy to contact the seller and have my $credited back to meThe seller sent me the wrong item so why would I pay to ship back her mistake? If Etsy feels the seller did no wrong then they should credit me back my $5.35.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The money has not been refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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July *,
To: The Revdex.com
** *** *** *** * *** ***
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Via Email: ***
Re: Case # ***
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.com
According to our records, the Customer filed a case against the Seller on June **The Seller will not be eligible to sell on Etsy again until they resolve the Customer’s caseAs the Customer appears to have paid for this order with a credit card via ***, Etsy does not have access to their payment in order to issue a refund on the Seller’s behalfFor this reason, the Customer may wish to contact ***, or their bank or credit card issuer, for more information about pursuing a refundThe Customer may also wish to contact the Seller by email directlyThe Seller’s email address is available on the Customer’s Etsy receipt for this orderIn the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly (***)We are sorry that the Customer had a negative experience with this sellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this timeIf you have any questions, feel free to contact ***
Sincerely,
Brittany
Etsy, Inc