Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is in regards to the closed complaint belowThe seller *** on ETSY agreed to refund my money of $This was his response to me on 8/*** I want ETSy to refund my money since they allowed this business to operate on their site without any safe guards for their customers welfareNow that shop cannot be located on ETSY once I filed my first complaintThey need to be held responsible and refund my money*** *** Aug **, Hello I apologize for this inconvenienceall these delays happen beyond my desirethe reason all this happened kalisudah I sent the first shipment, but because you do not give your phone number package stuck at customsand now the package back to IndonesiaElection President in my country which led activity is suspendedThe feast of Eid, the entire dispatch center to close approximately one week after the Eid is completemy father diedI beg maf for this inconvenienceI chose to refund your money immediatelyregardsI want ESTY to refund my $
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After reviewing Etsy's Buyer Policy, it appears that section: Reporting a Problem with an Order or Returning an Item "Etsy's Case System" Not-as-Described completely supports both of my issues#under that section indicates that if *** *** *** ** * *** *** *** *** ** *** that Etsy's case system is available to come to a resolution with the seller.
I ordered a brown/white herringbone vestNo color options were in writingPictures presented the vest in black/white and brown/whiteI WROTE in "Notes to Seller" that I wanted a brown/white vest, so instead of taking the liberty to monogram a black/white vest and send it to me, the seller's responsibility was to contact me with the information that brown/white was not an optionIt's that simple#under that section indicates that if *** *** *** ** *** *** *** *** ** *** ** *** ** ** *** *** that Etsy's case system is available to come to a resolution with the seller.
I ordered a black/white vest with the expectation that it would arrive in new, undamaged condition; however, it arrived with an ugly, solid, black flaw on the backIt should have never been sent out in that condition, but it certainly isn't the buyer's responsibility to accept itIt is the seller's responsibility to refund the buyer's moneyNo where in the listing does it mention that the vest material may be flawed or damaged.
Please use these to sections of Etsy's policy to review my case againThank You,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated October **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the complaint, the Customer claims that they did not receive an item they had purchased from a seller on Etsy (the “Seller”)The Customer has requested that Etsy intervene, to hold the seller responsible for providing a refund for their order.Please be advised that, pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.comOur records indicate that the Customer purchased an item from the Seller on August *The Seller then indicated that the item was shipped to the Customer on August * and, at that time, an email was sent to the Customer to inform them of this shipmentOur records also indicate that, on September *, the Customer reported this issue to Etsy by opening an Non-delivery Case.To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case systemUltimately, the Customer’s case was closed by an Etsy case specialist on October ** after the Seller provided appropriate proof of shipping to reflect that they had shipped the order to the Customer’s address.As was explained to the Customer in the case log, Etsy does not hold sellers responsible for shipping delays or errors, as long as the Seller is able to prove that they shipped the item to the address on the Etsy receiptSome sellers may offer a replacement or a refund in this circumstance, but this is not required by EtsyAs such, we’re unable to reopen the case filed by the Customer and can not hold the Seller responsible for providing a refund or taking further actionWe’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***)
Etsy considers the matter closed at this time If you have any questions, feel free to contact ***
Sincerely,
Carly
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the complaint, the Customer states that she purchased an item from a seller on Etsy (the “Seller”) and that her order arrived brokenThe Customer also explains that she opened a case for her purchase, but that it was closed by EtsyPursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on July **, the Customer opened a Not as Described case on Etsy for her orderTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Upon review of this transaction, in accordance with our Terms of Use, the Etsy Administrator assigned to this case determined that this transaction was not eligible for a case, as the item may have been damaged in the mail
Etsy is unable to mediate such issues using our case system because we do not hold sellers responsible for shipping errorsSome sellers may offer a replacement or a refund in this circumstance, but this is not required by EtsyThe Customer also states in the complaint that she has been unable to contact Etsy directly about this matterIn the event the Customer requires additional assistance from Etsy, we would encourage her to reach out to the Trust team at ***
Should the Customer prefer to speak to an agent from Etsy’s Phone Support team, information on requesting a phone call from them can be found here: ***
We’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this time If you have any questions, feel free to contact ***
Sincerely,
Camille
Etsy, Inc

RE: ***
The Customer states in the rejection that Etsy's response was blankAs clearly indicated in the correspondence, Etsy responded on 3/**/with the following:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Seller through Etsy will not respond to my request for a store credit totalI asked so there are no further misunderstandingsShe offered a store credit when I asked for refunds, but she will not reply to my request for a totalI contacted her four days ago.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

May **,
***
Dear
***:
This letter
sets forth Etsy’s position regarding the rejection to our response to the complaint
dated April **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is
a marketplace where people around the world connect to buy and sell unique
goodsTo use the site, each individual must agree to Etsy’s Terms of Use and
other site policies*** *** (the “***”) is an Etsy member and agreed
with Etsy’s Terms of Use.
Etsy’s
Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually
complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and
Etsy's officers, directors, agents, subsidiaries, joint ventures and employees)
from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with disputes with one
or more users, or an outside party.”
In the
Complaint, the *** states that an item she ordered from an Etsy seller
(the “Seller”) was not as describedTo clarify, the Seller that the ***
purchased from is not an employee of Etsy, but rather a
person who operates a shop on Etsy
I see that the
*** filed a dispute with Etsy’s case system on March **, The Buyer
was instructed to return the item in order to receive a refundOn April **,
2014, an Etsy Admin determined that the item did not qualify as “significantly
not as described” and closed the case
In
accordance with our Terms of Use, the *** released Etsy from any and all
claims, demands, and damages connected with disputes with the SellerThe
*** may consider continuing to work with the Seller regarding a claim with
the United States Postal Service
We
truly hope this matter will be resolved to the ***’s satisfactionEtsy
considers this matter closed at this timeIf you have any questions, please
contact me at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “You are responsible for paying all fees and applicable taxes associated with using Etsy.”
Etsy’s Advertising Policies further state, “When you purchase an Ad, you understand and acknowledge that you are purchasing advertising on a cost-per-click (or “CPC”) basis and you are responsible for the payment for any clicks your Ad receivesThis means that you will be charged each time your Ad is clicked, not simply when it is displayedYou may pause an ad campaign at any time, but you will still be responsible for any charges incurred prior to pausing your campaignEtsy will not grant any refunds for charges related to clicked Ads.”
In the complaint, the Customer claims that she was charged for promoted listings that she alleges she did not authorizeAccording to our records, the Customer activated a Promoted Listings campaign on December **The Customer did not deactivate the Promoted Listings campaign until January *After the campaign was deactivated, no new fees were charged to the Customer’s account
The Customer alleges that an advanced option for auto-promoting new listings was the cause of the activation of the Promoted Listings campaignHowever, according to our Payments team, it is not possible to activate the Promoted Listings campaign by simply creating a listing while the campaign is turned off, as the Customer allegesRegardless of whether “auto-promote” is checked on or off in advanced settings, this setting would only be functional after the Customer activates the Promoted Listings campaignFurther, the Payments team noted that while the default daily budget for Promoted Listings is $1, our records indicate that the Customer manually adjusted this budget to $
After a thorough investigation, it was determined that the Customer’s campaign was functioning in accordance with the settings she provided when the campaign was activatedFor this reason, Etsy cannot grant any refunds for the fees incurred during the time the campaign was activeFor more information about Etsy’s Advertising Policies, the Customer can refer to our Advertising Policy page here: ***
In the event the Customer has further questions about her bill, she may wish to reach out to our Billing team directly (***) or reply directly to the Conversation from CustomerCare in his Etsy accountWe’re sorry to hear that the Customer was concerned by these fees in her accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Dear Mediator:
This letter sets
forth Etsy’s position regarding the response to the rejection filed March ***,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goodsTo use the
site, each individual must agree to Etsy’s Terms of Use and other site
policiesAs *** *** (the “Customer”) explained in the complaint, the
Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of
use
In the rejection,
the Customer states that Etsy closed her shop and requests further information
about Etsy’s decision in this matter
First, please note
that Etsy’s Terms of Use state, “Etsy reserves the right to suspend and/or
terminate a person's account or any accounts held by that person by virtue of
association, including all usernames under which that person operates on Etsy.”
The Customer agreed to these terms
Second, there was
sufficient overlapping information in the Customer’s account with an account
that has been suspended for policy violations to consider them relatedEtsy determined, based
upon the information we retain (which can be viewed here: ***),
that an account associated with the Customer was in violation of Etsy’s
policiesA member’s actions under one username will apply to all accounts Etsy
determines to be associated with that memberIn other words, if a member
violates Etsy’s terms and conditions, the consequences will affect the member
across the board
Etsy takes careful
consideration when reviewing accounts that may be violating our Terms of Use
To maintain the integrity of Etsy’s internal review process, we cannot provide
further insightWe understand that revoking privileges may greatly impact a
member’s livelihood, but we must also take into consideration serious legal
liabilities and the integrity of Etsy’s marketplaceEtsy considers this matter
closed
If you have any questions please contact me
at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com
I see according to our records that the Customer did not open a case on Etsy for this transaction As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system Unfortunately, the day window to open a dispute for this order has expired
As the Customer paid for this order via ***, Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We would recommend that the Customer therefore contact ***, or their bank or credit card issuer, to see whether they are able to obtain a refund
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

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Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated March *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the complaint, the Customer states that she was charged the wrong amount for a purchase she made from a seller (the “Seller”) on EtsyThe Customer also claims that she has not been able to get in touch with Etsy by phoneAccording to our records, the Customer purchased a PDF of a birthday invitation from the seller for $We do not have record of a $charge on the Customer’s accountFurthermore, our records don’t indicate that the Customer has been in touch with Etsy by phone about this issueTo clarify, Etsy is only able to offer support via telephone through the Request a Phone Call toolInformation about this tool can be found at the following help page: ***
Should the Customer wish to speak to Etsy’s Phone Support about this issue, they may request a phone call through this contact form: ***
The Customer may also contact us directly at *** for further assistanceIn her email, it would be helpful if the Customer could include a screenshot of her bank statement, showing the $charge she received from EtsyEtsy considers this matter closed at this timeIf you have any questions, please contact us at ***
Sincerely,
Camille
Etsy, Inc

I bought a strand of beads from an Etsy seller, but the PO lost the package The seller refuses to file a claim AND refuses to give me a copy of the shipping receipt so I can file a claim! Etsy said they won't do anything to help They said they're a venue and it's up to the sellers to do what they want Buyers beware! Shop at Etsy only if you're willing to give your money away and risk getting nothing in return I wrote a negative review and the seller lied in the reply saying it was delivered to me and that I was trying to cheat them, yeah, for $and I have proof from the PO of non-delivery! Very disappointed that Etsy won't make the seller provide a shipping receipt so I can file a claim So glad I didn't spend hundreds of dollars! I will never shop at Etsy again

Dear Mediator:
This letter sets
forth Etsy’s position regarding the complaint filed March ***, against
Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goodsTo use the site, each
individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the complaint, the Customer was a seller on
the Etsy site and as such agreed to Etsy’s Terms of use
In the complaint,
the Customer states that on 2/**/a member of Etsy’s Integrity Team contacted
her and informed her that her listing fees would not be refundedShe also
states that Etsy owes the Customer ‘transaction fees credits’ because Etsy did
not process a refund on time
Etsy’s Terms of
Use state that all items on Etsy must be Handmade, Vintage, or a Craft Supply (***)
Regarding the
Customer’s fees, as stated in Etsy’s Terms of Use, Etsy charges fees for
listing an item for sale (listing fees) as well as a percentage of the sale
price when the item sells (transaction fees) (***)
Etsy’s policies also state, “ If Etsy
terminates a listing or your account, if you close your account, or if the
payment of your Etsy fees cannot be completed for any reason, you remain
obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.”
On 2/**/14, a member of Etsy’s Integrity Team
reached out to the Customer and informed her that certain of her items did not
qualify to be sold on Etsy because they were not made or designed by the
Customer, and did not otherwise conform to Etsy’s policies about what may be
soldEtsy removed these listingsOn 2/**/14, Etsy explained to the Customer
that in accordance with Etsy’s Terms of Use we cannot refund listing fees for
items which do not qualify to be sold on EtsyThe integrity team also
explained to the Customer that her transaction fees would be removed from her
bill if her orders are canceled
Thus
in order for the Customer to not be charged these transaction fees, she must
cancel any orders she hasIf the Customer has questions about this, she may
email ***
If you have
any questions please contact me at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not like the tone of this responseIt extremely rude and accusatoryThey charged me a 3% transaction fee and 3.5% of the saleThat's pretty much 7%Customer service at Etsy gave me the run around and this was extremely frustrating, especially because they do not have a way to contact them by phoneI do not have time for dealing with their shady business practicesIt is heavily advertised on their website that they only charge 3% of the saleNo where does it say how much a transaction fee isIt turns out, they charge more percent of your sale as a "transaction fee." Therefore, they charge 6.5% of your total saleI wasn't expecting that high of a percentageI don't like how they responded to thisSince they immediately got defensive, I can only assume they know I am correct in this matter and that they operate in a grey area. It is absurd they responded in this way and I will not hesitate to fight them on this furtherTheir attitude does not intimidate me and they need to know that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Dear Mediator:
This letter sets forth Etsy’s position regarding the Complaint dated April **,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods To
use the site, each individual must agree to Etsy’s Terms of Use and other site
policies. *** *** (the “Customer”)
is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state
“[s]hould you have a dispute with one or more users, or an outside party, you
release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures
and employees) from any and all claims, demands and damages (actual and
consequential) of every kind and nature, known and unknown, suspected and
unsuspected, disclosed and undisclosed, arising out of or in any way connected
with such disputes.”
In the complaint, the Customer claims the purchase he made from a seller on
Etsy (the “Seller”) was not as describedThe Seller offered a refund minus a
restocking feeThe Customer returned the purchase, received the refund minus a
restocking feeThe Customer now wants a refund of the restocking fee
Pursuant to Etsy’s Terms of
Use, the Customer releases Etsy from all claims, demands and damages arising
out of or in any way connected with this disputeTransactions on Etsy occur directly
between a buyer and sellerThe Seller that the Customer purchased from is
not an employee of Etsy, but operates a shop on Etsy.com
I see according to our
records that the Customer filed a dispute with Etsy’s case system on February **, First, we determined that the items do not qualify as a “not as
described case.” Second, the Customer was aware of the Seller’s offer of a
refund minus a restocking fee, and without further participation in the dispute,
returned the purchaseThe Seller had not agreed to a full refund; therefore, Etsy
is unable to enforce a refund of the restocking fee
We are sincerely sorry to
see that the Customer did not have a satisfactory experience with this Seller
However, in accordance with our Terms of Use, the Customer releases Etsy from
any and all claims, demands, and damages arising from such disputes
Etsy considers the matter
closed at this time If you have any questions, feel free to contact me
at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your response
1.The Etsy representative responded to my complaint again by throwing written policies in my face, but again failing to answer or investigate my issuesI have stated before several times that I have only ONE business on Etsy with the store name ***'s ***They keep saying there is overlapping information from another account which they refuse to even name! If such account does exist than it is fraudulentI have yet to find any authorized activity done under my name yetIf Etsy cannot prove or even state the name of the account that is using my information then they are lying
The Etsy representative failed to respond to my second compliant of unauthorized charges to my card for the month of August and beginning of SeptemberIf my account was shut down, why do they feel it is just to continue to charge me for deactivated listings?
Etsy has been totally unfair an unenthusiastic in resolving this issueThey ignore my complaints by throwing the book at me without thoroughly addressing and investigating the issues, or providing facts to back up their claimsMy issues will not be resolved until I again: Receive a refund of the 69.00, and my business is reopened.
Thank you
Sincerely,
*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etsy admits that it knew the seller at issue was not going to send me the items purchased, and took no action to notify me of this fact In other words, it knew that I had been defrauded, but did not believe it was important to inform its customer of this fact By not doing so, they made it impossible for me to file a timely claim for refund with *** Their inactivity aided and abetted the fraud against me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
PS It is clear ETSY could have contacted me to inform me about their decision to remove *** from their site, because I continued to receive spam mail from them repeatedly during the period at issue

This business provided a retailer with the wrong addressRather than resolving the issue, etsy told me that sometimes these things happen, And asked that I just accept itDon't shop here condensing and rude were they in their responseOffering no assistance, and blaming the consumer

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November**,
To: The Revdex.com
** *** *** *** * *** ***
*** *** ** ***
Via Email: ***
Re: Case # ***
Dear ***:
This letter sets forth Etsy’s position regarding the complaint dated November**, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the briefcase purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredThe Customer also claims that she would like her accounts closed, and her credit card refundedPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see according to our records that the Customer first contacted Etsy through an account that was separate from the account through which this briefcase order was placedOnce the Customer provided sufficient information for us to locate her order in the second account, the Customer was advised by an Etsy Administrator on November ** to contact the SellerThe Customer was further advised to open a case if the seller could not be reached through Etsy’s messaging system, or directly through emailThe Customer contacted us again on November**, and requested that this account be closedThis account was closed by an Etsy Administrator on November**The account through which the briefcase was purchase remains openIf the Customer wishes to close this account after this transaction is complete, we would be happy to assist her with closing the accountI can also see that the Seller has made attempts to contact the Customer about her order, as it is currently being held by the shipping serviceThe Customer has not replied to the Seller, so we contacted the Seller as a courtesy, and advised the Seller to contact the Customer through email directly
The Customer was eligible to open a case on Etsy for this transaction as of November**, The eligibility to file a case for this order will expire on January**As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case systemIf the Customer does not open a case we unfortunately cannot mediate the dispute
As the Customer paid for this order via ***, Etsy does not have access to her credit card information, nor her payment in order to initiate a claim for a refundIf the Customer does not have a *** account, she may have paid with a credit card through ***’s Guest Checkout serviceShe will need to get in touch with *** or her credit card issuer if she wishes to pursue a refund
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its obvious this is the exact same generic response as the lastIf etsy claims to not be involved or rthey should not have forced me into a day mediation and then tell the seller they were on to do what they did and "rule in the sellers favor" no company should be okay with someone doing fraudulent acts of theft and using the company's name to defraud peopleIf they were going to not be involved they should not have got involved to begin withI am now celebrating the birth of my child and no longer wish to receive generic bothersome emails from EtsyAt this point its permanent F rating from me and a giant buyer beware as they didn't even give me access leaving my buyer feedbackthe everyone gets a pun purchase of an item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***