Etsy, Inc.

background-">
April **,
To: The Revdex.com
** *** *** *** * *** ***
*** *** ** ***
Via Email: ***
Re: Case # ***
Dear ***:
This letter sets forth Etsy’s position regarding the complaint dated April **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comAccording to our records, the Customer placed an order with the Seller on March **The Seller’s processing time for this item is four to six weeksThe Customer can check when her order is due to ship by signing into her Etsy account and going to You > Purchases & ReviewsThe Customer may then click on the receipt in question and look for a button regarding her shipping detailsIf the Customer receives neither a refund nor her order, she may open a case for the applicable transactions when her order becomes eligible on May **, Opening a case provides a formal way for Customers and Sellers to work together to resolve an incomplete transaction
In the event the Customer requires assistance in opening a case, we would encourage them to reach out to our Trust team directly (***)We are sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this time If you have any questions, feel free to contact ***
Sincerely,
***
Etsy, Inc

Etsy's review policy is very skewed towards to buyer and they do nothing to protect the sellers from statements made in the review process, which is vital to a shop ownerEtsy takes fees from sellers every time they make a sale and when they list an itemThey should have some obligation to assist the people they make money off ofThe customer service contacts are horribleYou can talk to a gatekeeper, but anyone that can actually do anything is reachable by email onlyWhich is unprofessional

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, even though the "terms and conditions" apply, the response time should greatly improve
Sincerely,
*** ***

*** *** ***
*** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** ***
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Privacy Policy states, “Etsy will retain your information for as long as your account is active or as needed to provide you servicesIf you no longer want Etsy to use your information to provide you services, you may close your accountEtsy will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the Complaint, the Customer states that she wishes to have her account with Etsy closedTo clarify, on June **, the Customer received confirmation via email that an Etsy Administrator had closed their account as requested
We’re sorry to hear that the Customer did not have a satisfactory experience on our site Should the Customer have any further questions about their account she may contact *** However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers this matter closed at this timeIf you have any questions, please contact me at ***
Sincerely,
***
Etsy, Inc

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear Mediator:
This letter sets
forth Etsy’s position regarding the response to the rejection filed May ***,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goodsTo use the
site, each individual must agree to Etsy’s Terms of Use and other site
policiesAs *** *** (the “Customer”) explained in the complaint, the
Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of
use
In the rejection
the Customer states that the seller from whom she purchased an item asked her to
insure an item for $30, where the item was an estimated $
Please note that
the agreement to insure the item occurred directly between the Customer and the
sellerThe agreement did not occur between the Customer and Etsy
As previously noted, Etsy’s Terms of
Use, to which the Customer agreed, state “[s]hould you have a dispute with one
or more users, or an outside party, you release Etsy … from any and all claims,
demands and damages … of every kind and nature … arising out of or in any way
connected with such disputes.”
The Customer purchased this item from ‘***’
‘***’ is a user of Etsy’s service, not an employee of EtsyEtsy is
not responsible for such arrangements made directly between the buyer and
sellerNor is Etsy responsible for the loss of items via USPS
It is unfortunate that the Customer’s item was
lost by USPSWe understand the Customer’s frustration with this matter, but Etsy
cannot refund the Customer in this circumstance
If you have
any questions please contact me at ***Etsy considers this matter closed
Sincerely,
***
Etsy, Inc

white-space: pre-wrap; background-">
July *,
To: The Revdex.com
** *** *** *** * *** ***
*** *** ** ***
Via Email: ***
Re: Case #***
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated July * against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users (except for services that require an application) or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction.”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) did not appear to match the description of the item they orderedThe Customer also states that the purchase was returned to the Seller, and the Customer would like the cost of shipping the return refunded
To clarify, the Seller from whom the Customer purchased is not an employee of Etsy, but rather a person who operates a shop on Etsy
As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemOn Etsy, the item's processing time and shipping time automatically dictate case eligibilityOnce the option to file a case expires, it cannot be reinstatedAccording to our records, the Customer was eligible to file a case for this order from February **, until April **, It appears that the Customer did not open a case on Etsy for this transaction during this timeframe
As the Customer may have already returned the item to the Seller, they may wish to continue working with the Seller directly toward an amicable resolutionEach seller on Etsy may have a different policy regarding refunds on shipping for returned itemsAs a venue, Etsy must comply with the Seller's policy in this situationIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at ***We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact ***
Sincerely,
***
Etsy, Inc

*** *** *** ***
***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear Mediator:
This letter sets forth Etsy’s position regarding the Revdex.com's complaint dated 7/**/2016 against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies. *** *** (the “Customer”) was an Etsy member and agreed with Etsy’s Terms of Use, which in relevant part state, "We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice."
In the Complaint, the Customer stated that her account privileges were revoked.
Our Marketplace Integrity team investigated this issue with the Customer's account and discovered that there may have been an administrative errorOn August *, 2016, an Etsy admin updated the Customer's account internally to help prevent this from happening again and notified the Customer of this error. As we explained to the Customer, we have automated systems in place to protect the safety and security of the Etsy MarketplaceThese systems are monitored by Etsy admin every day. Occasionally, shops operating within our policies and guidelines may be caught up in these systems.
We truly apologize for this inconvenience and the confusion that this may have caused, and we will share the Customer's feedback with the relevant teams at EtsyWe thank the Customer for her patienceWe consider this matter closedPlease feel free to reach out to *** with any further questions
Sincerely,
Patricia
Etsy, Inc

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear
Mediator:
This letter
sets forth Etsy’s position regarding the complaint dated July *, against
Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goodsTo use the site, each
individual must agree to Etsy’s Terms of Use and other site policies*** *** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms
of Use.
Etsy’s
Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually
complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and
Etsy's officers, directors, agents, subsidiaries, joint ventures and employees)
from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with disputes with one
or more users, or an outside party.”
In the
Complaint, the Customer states that she did not receive her order from an Etsy
sellerTo clarify, the seller that the Customer purchased from is not an employee of Etsy, but rather
an individual who operates a shop on Etsy
According
to our records, the Customer was eligible to open a case with Etsy’s dispute system
by June **, Once the eligibility to file a case expires it cannot be
reinstatedWe are sorry to hear that the Customer did not open a case by this
dateIt is unfortunate that the Customer did not have a satisfactory
experience with an Etsy sellerWe truly hope the Customer was able to resolve
this matter with *** and/or the financial institution used to make this
purchase
Etsy
considers this matter closed at this timeIf you have any questions, please
contact me at ***
Sincerely,
***
Etsy, Inc

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the complaint, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) was not as described
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com
Unfortunately, the Seller no longer qualifies to be a member of Etsy and will not be returning to the siteEven though Etsy is unable to mediate this matter through the Case system, the Customer can still open a refund claim based on his payment methodBecause the Customer paid for this order via ***, Etsy does not have access to his paymentFor this reason, Etsy is unable to issue a refund on the Seller’s behalfThe Customer may wish to contact ***, or his bank or credit card issuer, to see whether he is able to obtain a refundThe Customer may also wish to contact the Seller through emailThe Seller’s email address can be found on the Etsy receipt for this purchaseIn the event the Customer requires additional assistance, we would encourage him to reach out to our Trust team directly (***) for assistance
We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes
Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I find it very disturbing as a customer on ETSY website, that they deny themselves any responsibility for sellers decisions/actions that are made on their website despite what their small print agreement statesThe one category listed for acceptable returns in regards to customer satisfaction is "item not as described." The wreath that I ordered was supposed to be 22" in sizeThe wreath is clearly 17-18" circumference as shown in the sets of photographs that I sent on separate occasions(see attached) Extending accent ribbons does not constitute this to be a 22" wreathEtsy and the seller are stating that the wreath was supposed to be approximately 22" in sizeThis wreath was inches shorter in circumferenceThat's not an accurate description from the seller5" on a wreath is quite a size differenceIf it was 21" or 20" I could see an approximate measurement, but this wreath was not described accurately in regards to its sizeThe seller thinks that by extending accent ribbons, that she is justified for a 22" descriptionI am being held captive by semantics at this pointI went on Collections by KG on ETSY to purchase a 22" wreath, I got a 17-18" wreathThis was not what I wantedThe seller Collections by KG refuses to refund shippingI paid $for this wreath and $shippingShe then wants me to return the wreath at a cost of $shipping costsCosting me a total of almost $in shipping costsThis seems extremely unfair to me and I have spent weeks trying to get my money backHow is this fair to me as a customer? I have spent hours and hours of emailing phone calls, etcto get my full refund backHow is it acceptable that ETSY houses these crafters, yet accepts no responsibility when they are taking advantage of customers using their name (ETSY) thinking they are shopping on a reliable, professional, and consumer safe websiteI was not going to submit a 4th set of photographs, because extending one accent ribbon for an accurate 22" measurement seems ludicrous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

background-">
*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies*** *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction”
Etsy’s Terms of Use further state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) did not appear to match the seller’s listing descriptionTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy
According to our records, the Customer opened a case on January *, To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concernsOn January **, the Etsy Administrator mediating the case determined that the item was damaged within the Customer's possessionBecause the item could not be returned to the Seller in its original condition, Etsy was unable to further intervene and the case was closedIn the complaint, the Customer further claims that she no longer has access to her account and wishes to track her orders
Due to various policy violations, Etsy elected to close the Customer’s accountEtsy is unable to reconsider this decisionOn January **, the Customer was provided with tracking information for each pending order, as well as contact information for the sellers from whom she orderedThis contact information is also available in the Etsy receipts that the Customer received via email when she made the purchases
Etsy considers the matter closed at this timeIf you have any questions, feel free to contact ***
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks once again for your response, I find it interesting that you are stating my account can not be reviewed even after accepting I was unaware of the violation
But on July *** a member of your team welcomed a review of my account, after my etsy bill had been paid in full, since I can no longer afford to pay the bill as I do not have an income
** ***
*** *** *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ** *** *** *** ** *** ** ** *** *** *** *** ** *** *** *** ** *** ** *** *** *** ***
***
***
*** ***
***
***
It's upsetting that depending on who I receive through your customer service department (if I receive a response at all) the responses are always different even if they are regarding the same issue
I will not accept This businesses response, as they have no attempted to resolve the issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etsy did not address the fact that I appealed my shop closing and received resolutions from both parties with copyright infringement (CI) complaints against my shop and my shops were still not open. Both parties said they didn’t have a problem with Etsy opening my shop. I find it contradictory that they continue to collect listing fee revenue from listings with CI and from sales of items that have CI. In addition, when shops are terminated, Etsy keeps any listing fees. They are well aware of rampant CI and their position is that those stores have to be turned in. Really? This is a known problem and they never sent anything in their weekly Etsy Success emails regarding avoiding CI. A simple paragraph explanation of CI would help many shops avoid CI. Etsy promotes themselves as loving their sellers, but their words don't match their actions. They are aware of CI and they don't warn us adequately. They want us to be shut down! All the while sending Etsy Success emails to Enlarge Your Shop, Get More Hits, Get More Reviews, Coupons to Increase Business, How to Write Better Descriptions, etc. They hide behind their “policy”. It’s a crutch, Etsy made these policies, they can change them. This works perfectly in Etsy’s profitable favor
Now that I understand CI, I'm not surprised I didn't get turned in sooner. I had Disney, Star Wars, Big Bird, Sponge Bob Square pants, Cookie Monster, Hello Kitty, Little Nemo, Lion King, etc. It appears that Etsy does not want large shops on their website. Once my monthly sales started really growing, all of a sudden I had complaints regarding CI
Make the punishment match the crime. We're not allowed to open a shop ever? A 30, 60, day termination would be more appropriate. And not for nothing, now that I understand CI, I for sure, will never have CI since I don't want my shops closed. I am beyond disappointed in Etsy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear Mediator:
This letter sets
forth Etsy’s position regarding the rejection filed August ***,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goodsIndividuals
may open up their own shop on Etsy to sell unique goodsTo use the site, each
individual must agree to Etsy’s Terms of Use and other site policiesAs *** *** (the “Customer”) explained in the complaint, the Customer was a seller on
the Etsy site and as such agreed to Etsy’s Terms of use.’’
In the rejection the Customer states that Etsy
never contacted her and that Etsy refused service to the Customer in a
discriminatory fashionThese statements are false
The Customer
emailed Etsy on August *** and August *** regarding her
refusal of serviceOn August ***, a member of Etsy’s Trust and
Safety Team reached out to the CustomerWe explained that the Customer’s
account, ‘***’
has been determined to be high risk based upon a close review of the Customer’s
account informationThe Customer’s ethnic background was not discussed, nor
does it play a factor in these decisionsEtsy does not keep this kind of
information on file, and does not make judgments based upon thisEtsy is a
diverse, global marketplace
Etsy determined that the Customer’s account
fit the profile for ‘high risk’ accounts because of information that Etsy keeps
on file, which can be viewed in our Privacy Policies (***)
Etsy does not divulge the specific information we use to make these
determinations because it will compromise the integrity of the system we have
in placeEtsy also decided to refuse service to this Customer for harassment
of Etsy’s administrators
As previously stated, in accordance with
our policies, to which the Customer agreed, Etsy’s listing fees are
nonrefundable We hope that the Customer can
find a suitable venue for her listings
Etsy’s decision in this
matter is finalIf
you have any questions please contact me at ***
This letter should not be construed as a
waiver of any rights by Etsy, Inc
Sincerely,
***
Etsy, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have only touched on one issue?? Etsy seems to think that they can put something in writing and it becomes law? they also state in their terms that they will back up their sellers in all cases and I have found that to be totally untrueI have also notice that Etsy has more complaints against them then I have ever seen? Has the Revdex.com ever looked into their terms? Or wondered why they get so many complaints? They are obviously doing something wrong or there would not be so many people complaining about them? Don't you think? For example Etsy says we have to collect our money from clients but they have my hands tied because if a client doesn't pay there is nothing I can do? If I don't pay my bill Etsy suspends me and then I can't even get into my account properlyBut if I have a client that doesn't pay their bill Etsy will do nothing to help me out? And of course I have no control over suspending people who don't pay me and Etsy refuses to suspend them for not paying me?? they only get suspended if they don't pay them?? how fair is thatthis isw another policy Etsy has written to be law?? This ** they say that I am not getting their answers to my email is just that, **! they decided they would answer me through their online Conversation system which is in their softwareHow do they explain that I am not getting answers there either?? So I have a client who owes me $for months now and refuses to pay me, even though I have all records to show she owes me the moneyEtsy tells me I should not sell to her anymore?? That's their resolve to the problem? so this could happen over and over again and that's Etsy's resolve to the problem?? Why can't they suspend her until she pay's?? after all I pay my bill to Etsy with the money she owes me?? I have another client in a similar circumstance who owes me $149.00, where is Etsy?? They said they would back up the sellers? yet they refuse to lift a finger to do so?? I have many many unanswered emails to EtsyEven after telling them this and sending them a second time I still have no answers from themAnd they have no worries abut anyone going to the Revdex.com because the Revdex.com won't do anything?? These people need to be checked out and I think you will be surprised what you will findIf you need records and documents to back up anything I have mentioned just say so and I will gather them together and send them to you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Dear Mediator:
This letter sets forth Etsy’s position regarding the Complaint dated March **,
against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods To
use the site, each individual must agree to Etsy’s Terms of Use and other site
policies. *** *** *** ***
(the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
The Etsy Terms of Use state, “Etsy reserves the right to refuse service to
anyone, for any reason, at any time.” The Terms of Use also state, “Your
Content and your use of Etsy shall not [i]nfringe upon any third-party's copyright, patent, trademark,
trade secret or other proprietary or intellectual property rights or rights of
publicity or privacy.”
The Terms further state, “Etsy reserves the right to suspend and/or terminate a
person's account or any accounts held by that person by virtue of association,
including all usernames under which that person operates on Etsy.”
Unfortunately,
our records reflect that there is overlapping information in the Customer’s account
for Etsy to consider them related to an account that was suspended for policy
violations
The
Customer was an Etsy member and agreed with Etsy’s Terms of Use and other site
policies. Per the Terms of Use and other
site policies, Etsy refused selling privileges to the Customer due to a history
of violations of Etsy site policy in an account deemed to be associated with her
Etsy terminated the selling privileges of the related accounts as well
Etsy
considers the matter closed at this time If you have any questions, feel
free to contact me at ***
Sincerely,
Etsy, Inc

October *,
*** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** * ***
Dear Mediator:
This letter sets further forth Etsy’s position regarding the complaint dated October 5, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesGretchen Basham (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the rejection, the Customer states that the product she ordered from an Etsy seller (the “Seller”) was not delivered and she had not yet received a refundTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy
According to our records, the Customer received a refund for the cost of the item from Etsy on behalf of the Seller on October **
The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statement
In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at ***
We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact ***
Sincerely,
Carly
Etsy, Inc

We have attached a screen capture image provided directly from our *** *** *** at WorldPay, which is the credit card processing service Etsy used for this transactionAccording to our records, the Customer received a full refund issued on May *, Etsy has verified this refund with our Payments teamWe provided the Customer was provided ARN (Acquirer Reference Number): *** and suggested that she speak with a specialist at her bank who is familiar with ARNs
We truly hope the Customer is able to work this issue out with her bankWe sincerely hope this matter has been resolved to the Customer’s satisfaction
If you have any questions please contact me at ***
Best regards,
***
*** ***
***

Revdex.com:
My shop has been restored by Etsy, thank you
Sincerely, *** ***

Etsy is *** There was a charge on my credit card not authorized by myself and when I contacted Etsy regarding it they refused to disclose the order information to me because I was not the account holder I explained to them that of course I am not the account holder that is why I am calling to see what the unauthorized charge THAT I DID NOT PLACE is on my credit card They refused to release the information to me stating they can only email the person who ordered it to email me the receipt due to their privacy laws This makes absolutely no senseEsty is saying if someone YOU DON'T KNOW placed and order using your credit card your screwed and have to rely on the good faith of the person who stole your information to forward you what they charged on your credit card ESTY IS COMPLETELY UNLAWFUL they need to be taken down